Évaluations des clients Gumboro Service Center & Family

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Gumboro Service Center & Family

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alfred D. le

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Le client n'a pas laissé de commentaire.

Greg W. le

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Le client n'a pas laissé de commentaire.

THOMAS C. le

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Le client n'a pas laissé de commentaire.

Chris C. le

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Uhaul switched service location pick up on me and then charged me for the 9 miles I went over. This place was further out so found this unfair.

Russell G. le

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The location was great, except it wasn't the location I put on my reservation. The location for my reservation was N. Salisbury blvd. I received a text late the day before my scheduled pickup saying that the location was different and the pickup time was 2 hours later than requested. When I contacted u-haul it was after hours and the girl on the phone was very helpful. she said that the original location had a truck i requested but it was reserved for 10am. She said to contact scheduling and they should be able to switch my and the other since I needed the truck for 0800 and the other person could wait until 1000 and be moved to the other location ( a couple miles down the road). I contacted scheduling and was informed I was one of the called that the CSR (Kathy) was going to call. She was rude and told me there was nothing she could do to change my reservation and eluded that I had made the reservation the night before. She told me she had a van and a 20ft truck and I either waited until 10 or that was it. I explained to her I made my reservation on Feb 13 and had the email saying it. She changed her tune and told me she would call me back. She called back and said she found another truck about 22 miles away in DE for a 0915 pick up. That was still over an hour after my scheduled time. I had no choice but to take it. The issue I had with all of this is that I scheduled the rental 2 weeks in advance and was not informed of any issue until late the night before and was told that I was to be contacted the day of. I also hired moving help through your website for a 0900 start. Now I was given a truck further away from where I requested, had movers sitting around waiting for me to return with the truck. I paid for 4 hours of work and got about 3 since they sat around due to u-hauls incompetence and lack of communication. I don't appreciate the rudeness of your CSR Kathy insinuating that it was my fault and problem that my reservation was messed up. I have used u-haul numerous time and will reconsider next time I need moving equipment.

LOREN W. le

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Le client n'a pas laissé de commentaire.

Candice G. le

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Le client n'a pas laissé de commentaire.

Ray S. le

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Le client n'a pas laissé de commentaire.

Kevin K. le

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While the staff was very nice and helpful, this pick up location was a 40-minute drive from our home. We had reserved a 10-ft truck and they had to look all over the area to find us a 15-ft truck. I don't understand why we were asked to travel so far to a location that didn't have the truck we wanted and had to scramble to find something suitable.

Stephen S. le

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Le client n'a pas laissé de commentaire.

Susan G. le

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Le client n'a pas laissé de commentaire.

Brian S. le

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i put an order to pick up Salisbury MD and get there and find out that i now had to go to Delaware the equipment i was not happy. If there wasn't a trailer in Salisbury i should have know before i got there. You wasted my time and i know that uhaul does that on purpose. Stop over booking your inventory and inconveniencing your customers. The people working at the Delaware location were friendly and helpful and they are not the issue.

SARAH A. le

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The people were really nice but the truck had multiple check engine lights on.

DONALD T. le

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Le client n'a pas laissé de commentaire.

DONNA L. le

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Katie was amazing! In the midst of a chaotic office (bring prepped for painting) she remained pleasant and helpful! She even called me to tell me I had left my purse in the office. Great place to rent!

Crawford M. le

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Le client n'a pas laissé de commentaire.

Dave W. le

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Awesome little country service station, looks very nice the way they cleaned it up

Robert S. le

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Le client n'a pas laissé de commentaire.

PATTY S. le

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Easy drop off. Very nice

Tracy C. le

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Le client n'a pas laissé de commentaire.

dan F. le

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Le client n'a pas laissé de commentaire.

Glen H. le

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Le client n'a pas laissé de commentaire.

le

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Le client n'a pas laissé de commentaire.