Le client n'a pas laissé de commentaire.
Rhonda M
Customer Reviews for Guthrie Self Storage- Old Railroad Bed RB
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Will come again when needed! 😊
Maple O | Expérience généraleThis was a great rental experience. The professional lady was excellent at helping with everything. Totally recommend Guthrie's Storage for UHaul rental. Thanks!!
Amy HMaintain the cabin clean.
Leonard PThe best part was that I was in and out with the truck in 15 minutes. The truck was clean and well-maintained. We moved our stuff, refilled the gas and returned the truck without any delay. It was well worth the money.
Ed MAs per complaint filed vehicle was toward within 2 days without being contacted via phone call.
Susan TThe staff attendant was very nice, courteous and helpful. Very easy process from start to finish.
Becky MThey put in that i returned the truck 2 days late even though i returned it the same day of rental. There is apparently 3 different Gutherie locations but we specified Old Railroad Bed location.
Alicia CStay the same!!’
James HThe associate I worked with was very Relatable and friendly The process was quick and efficient
Karl Dneeds no improvement
Maurice HWe dropped our truck off a day early and the woman inside just told us to drop our key and that was it, didn't even check the truck or that we returned our rented dolly (which we did, and brought inside because the back of the truck isn't locked when you leave it).
Blaine RYour diy system and app in general are garbage. It's an absolute pain in the ass trying to use an app that is so bad. I ended up having to cancel my reservation and go to an in store pickup. The level of trash your software reaches really can't be understated.
JAMES HBusiness was closed due to very inclement weather conditions.
GREGO SStaff was very friendly, helpful and answered all questions that I had.
Ronnisha BVery friendly and professional people at this location
PETER BCustomer service was great and picking up the trailer was very easy. The ladies hooked up the trailer and ensured everything was working. Thank you ladies!!
Bernard CThe U-haul application hung up on me during the before hour pickup process and I had to call support to get help. This delayed by pickup by at least 30 minutes. Otherwise it nice to have a convenient location near the destination and the truck worked well and was appropriate for our move.
Carl STake a long hard look at your online rental application, restructure it and make the process more user friendly.
Rudy HGot it back in time lady just said drop keys in drop box i will take care of it ..
robert bThe young lady working at this location was very helpful and provided top quality service. I was very pleased with my rental experience.
Michael SMake sure vehicles have enough gas in them to get to the gas station at least
Amanda CThe truck looked as if it had been in a U-Haul demolition derby. You have some terrible renter drivers!
Mark HExcellent service à la clientèle. They helped me with an issue that came up due to my oversight and helped me not get over charged. They were very helpful.
Kyra AVan wasn't cleaned when I pick it up
Shirley CExcellent customer service
Cedric GIt was a great location with amazing staff!
Kristopher DAC did not work properly in the truck. There was no warning or notes of this when I checked it out.
Mark SI used the after hours drop off
Robert CI had reserved 24 blankets. Upon arrival to get the equipment, I am told that they gave another customer 12 of my blankets instead of telling that customer they were already reserved. The links sent to me via text to confirm equipment pickup and drop-off did not work...got webpage not available error messages. The BIG issue...the AC did NOT work in the truck and it was triple digit heat, even before the heat index. This wasn't a 10 mile move down the street; this was 400+ miles with no AC. When I called, there was no concern at all for us, the customer who could have heat stroke while driving, just "okay, we'll fix it when it returns". Oh, and too make it worse, it was blowing hot air by the driver's feet and actually left red marks on his ankles because it was so hot. Seemed to have transmission issues too, struggling getting into gear. This thing had over 137k miles on it and needs to go to the scrap yard! Take your business elsewhere where they care about customer safety and properly check the equipment before putting you on the road.
Phillip WEveryone was nice and helpful, will definitely recommend
Rodney WVan had an oil change warning. Otherwise very nice experience.
Kevin SHonestly inform the customer of the availability or otherwise of equipment requested. Do not inform the customer of the non-availability of the equipment when the customer physically reports for pickup especially when time is of the essence.
Carlos FMake sure your customers are informed about extending their rental time that they will be charged another full day. I was not informed and was charged an additional 24 hours for 3,5 hours last drop off time. There should be some sort of late fee or maybe a half day rental. It's not right to charge people an additional day if they're a couple hours late on the drop off date.
Ryan BBrittany the customer service rep was fantastic.
jorge aSunday drop off. No contact with any personnel
Gary LThe girl's in the office make things smooth and are so helpful. Luke M.
Luke M | Expérience généraleThank you for clear directions and information that made the process successful. G
Rodney GRien
richard bI reserved 96 blankets online, but the location only had 30 blankets available. You would think if you're allowed to reserve a particular number of items online, they would be available for pick up at the location on the day required. Otherwise, don't allow reservation for items that may not be available.
Michael SInterior was dirty with red mud on the cab floor Customer service was excellent and very professional upon my arrival and pickup.
Julio DThe two Agent representatives provided outstanding customer service help hooking up the trailer very professional.
WILLIAM HI had scheduled a pickup at a different location but there were no one there at my scheduled pickup time. I was rerouted to the location on Old Railroad Bed Rd. The facility was a few miles farther away but it was open. I was given a call about the first location and an excuse why no one was there. I was also only given $25 on the equipment guarantee when the guarantee clearly stated that it was $50. I was unclear why I was only offered $25 but felt rushed in our conversation. I have used Uhaul over the years since I joined the military. Thank you for taking the time to hear my feedback.
Ronnie LExtremely helpful and courteous staff...a real pleasure to work with.
Frank F | Expérience généraleThe lady that checked us out was very friendly and social! The truck still had dirt in it but it was okay! I probably wouldn't have cleaned it out either.
Darnea GGreat service from Stephanie!
Greg MGreat place with awesome people running it. I have been there several times and the ladies there are always helpful and nice to the customer. They even went out of their way to make sure we had the best rental arrangement. Highly recommend this location.
David CAlways a pleasure working with the folks at this location
kerry mCustomer Service was awesome. Very proffesional, gave a good briefing and ensured i knew the important hook-up procedures
Scott BAmazing ladies at Guthries Self Storage!
Landry BThey had no place for me to put the trailer and I had to back the trailer into a very tight space. It took 30 minutes then they expected me to take the 6 x 12 trailer off of the hedge and carry and push it myself 25 feet. it was at a terrible angle and it was uphill. I've had six back surgeries, and they should not run a business if they cannot have or do not have the tools and staff to move this. The fat lady gave me attitude when I said, I have six back surgeries and can't do it .
Ryan LExcellent customer service, promptly attended to and quickly out the door with the rental.
Michael SGreat service, friendly staff, highly recommended!!
WILLIAM H | Expérience généraleClean out the cabs of the trucks. Pretty dirty.
Estelle PSmelled of smoke, there were roaches in the back of the truck. There was dog hair on the seats juice stains in the cup holders. ( with video proof)
Psalm BWhen I picked up the U-Haul, it was dirty, and it smelled like poop… The smell did not go away during the rental, and when I checked the rental back in, I was charged to cleaning fee when clearly, the U-Haul was a clean to begin with. I am very dissatisfied.
TiAra DEverything was awesome!
Christopher KThis location is primarily a storage location. I used it because it was very close to my house. It was a struggle just communicating with the manager. I'll let it go at that.
Gary SI actually requested for a pickup at 647 Nance Rd, Madison, Al which I could have walked to. That was disappointing but I understand you couldn't guarantee that piece of equipment at that location. Other than that everything was great.
Chris BAir Conditioner not working. Check engine light on. Advised after pick up but they did not have another truck for rent. Only saw three on premises. If I had known ac not working would have gone elsewhere.
Michael CMake sure the windshield is clean inside and out. It started storming while I was driving and could not see because of a film over the windshield I had to stop at a gas station and clean it my self.
NATHAN TGreat location and staff. the only thing I struggled with was trying to pay online. Two issues: 1) finding where to pay online is not obvious on the web site, 2) My account never worked and was told I had to contact the U-Haul technical folks.
Rick S | Expérience généraleMy furniture was stored there for 2 years, and when I moved out my furniture looked like it did the day I moved it in, The climate controlled units are excellent. My furniture was not dry rotten, there were no spider webs on anything, I was pleased with having my furniture stored there. I would definitely recommend and use there facility again.
MAHASIN B | Expérience généraleI had no issues and the area was always clean when I went there and was able to get to my storage unit when needed.
CARL K | Expérience généraleVery professional people, clean property and grounds. Je les recommanderais à n'importe qui.
Tony F | Expérience généraleMy unit did not have a light inside making it difficult to manage at night. My unit got rats and some of my items spelled like rat droppings.
Danny N | Expérience généraleTwo years of great service. thanks
KELVIN T | Expérience généraleThank you for the use of your facility. We had a wonderful experience.
Bobbie W | Expérience généraleEverything was so simple and hassle free that I almost forgot about having the storage. If I ever need another storage unit I'll use Storage Solutions again.
William R | Expérience généraleExtremely satisfied. Easy to access and secure. Staff in office very helpful and friendly. Would use again if needed.
Charley M | Expérience généraleStaff was always friendly and helpful. Facility was always clean, lighted, and driveways are nice and large.
Whitney M | Expérience généraleThanks for being a safe, secure place to store our RV. It is a very clean facility and we never worried about our motor home being parked there.
Ben V | Expérience généraleOverall this is the best place I have rented from. Staff is top notch. faculties are clean and well maintained. I would (and do) recommend this place to anyone.
Shawn N | Expérience généraleExcellent facility and staff! Would absolutely recommend.
Robert P | Expérience généraleThe staff was very helpful, kind, knowledgeable overall Great overall experience
John S | Expérience généraleMy experience with storing here was smooth and easy. They had great customer service!
Emily G | Expérience généraleEverything was great. The personnel were very helpful and we felt out belongings were safe stored at Storage Solutions.
Ramona T | Expérience généraleMoved my travel trailer out to covered RV storage. At present you do not have cover RV storage available
Tom N | Expérience généraleThe facility more than served our purpose and staff was awesome!
Devonna C | Expérience généraleI would recommend this facility to everyone! If we weren't leaving the area we would still be renting from them!!!!
TIMOTHY C | Expérience généraleUsing this facility was a great experience!
RICHARD S | Expérience généraleOur unit has or had termites. We had damage caused by termites.
Greg G | Expérience généraleNo problems with facility
Tom N | Expérience généraleThank you for the great service
Oscar G | Expérience généraleI felt like the place was secured. I would rent again if needed.
WENDALL M | Expérience généraleThanks for the unit!
Landry B | Expérience généraleSecond time I have used this facility as additional space was required
DARREL C | Expérience généraleWe felt our items were secure.
ROBERT T | Expérience généraleThanks
Tim B | Expérience généraleClean and affordable storage
Lauren S | Expérience généraleMost of the time i couldn't get access to my belongingsdue to the fact i never got any statements, so access was denied.
CHARLES P | Expérience généraleI have used storage solutions several times in the past 6yrs, sometimes for long periods and sometimes for just a couple months, each time I have been treated excellent. Je les recommande chaudement.
Randy S | Expérience généraleI definitely recommend this storage place to everyone.
BRENETTA J | Expérience généraleVery professional and informative staff. They worked efficiently to accommodate requests and were very pleasant. Would definitely recommend.
JEAN F | Expérience générale