Le client n'a pas laissé de commentaire.Michael G.
Customer Reviews for Guthrie Self Storage-RB
(U-Haul Neighborhood Dealer)
Pour nous contacter
Madison, AL 35758
Services dans cet établissement :
- Mon–Fri9:30 am–4:30 pm
Heures d'ouverture spéciales
- 12/24/2022 - 12/26/2022: Fermé
- 1/2/2023: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Christopher T.
Clean out the cabs of the trucks. Pretty dirty.Estelle P.
Le client n'a pas laissé de commentaire.NALEN N.
Le client n'a pas laissé de commentaire.JASON B.
Smelled of smoke, there were roaches in the back of the truck. There was dog hair on the seats juice stains in the cup holders. ( with video proof)Psalm B.
When I picked up the U-Haul, it was dirty, and it smelled like poopâ€¦ The smell did not go away during the rental, and when I checked the rental back in, I was charged to cleaning fee when clearly, the U-Haul was a clean to begin with. I am very dissatisfied.TiAra D.
Le client n'a pas laissé de commentaire.Victor C.
Everything was awesome!Christopher K.
This location is primarily a storage location. I used it because it was very close to my house. It was a struggle just communicating with the manager. I'll let it go at that.Gary S.
I actually requested for a pickup at 647 Nance Rd, Madison, Al which I could have walked to. That was disappointing but I understand you couldn't guarantee that piece of equipment at that location. Other than that everything was great.Chris B.
Le client n'a pas laissé de commentaire.Ashlee S.
Air Conditioner not working. Check engine light on. Advised after pick up but they did not have another truck for rent. Only saw three on premises. If I had known ac not working would have gone elsewhere.Michael C.
Make sure the windshield is clean inside and out. It started storming while I was driving and could not see because of a film over the windshield I had to stop at a gas station and clean it my self.NATHAN T.
Great location and staff. the only thing I struggled with was trying to pay online. Two issues: 1) finding where to pay online is not obvious on the web site, 2) My account never worked and was told I had to contact the U-Haul technical folks.Rick S. | Expérience générale
Le client n'a pas laissé de commentaire.Arthur K.
Clean the van before pickup. I had to vacuum and wipe the cabin down before we could use it.Damian F.
It was easy to get the item that I needed. In a few short minutes, I had what I need, I was helped during the installation and I was on my way! Upon return, it was smooth as silk. Simply ...Outstanding!Quintin T.
Le client n'a pas laissé de commentaire.Mark M. | Expérience générale
The girl that worked there wasn't friendly. Maybe cause if my skin color.Romeo B.
Le client n'a pas laissé de commentaire.Charles K. | Expérience générale
Truck was well worn but maintained and cleanTroy W.
Le client n'a pas laissé de commentaire.Tristan M.
Location was fine, what was not fine or upset me is that without my permission or consent, the pickup location was moved from Hazel Green to Madison, which was much further then I wanted. I never received an email only a text which I thought must be a mistake. In my eyes that was a breach of our agreement which I did not agree to.Dragan V.
Le client n'a pas laissé de commentaire.Admerial P.
Le client n'a pas laissé de commentaire.Rose T.
Le client n'a pas laissé de commentaire.Melanie M.
Le client n'a pas laissé de commentaire.Carmen R.
Le client n'a pas laissé de commentaire.Wayne P.
Easy process of renting truck . Agent was very helpful .Larry W.
Le client n'a pas laissé de commentaire.Bradford D.
Excellent customer serviceLewis W.
Le client n'a pas laissé de commentaire.William D.
As a corporation, my only suggestion is that, every company representing the "Uhaul" name should follow the same rental guidelines that "Uhaul" has laid forth . Irregardless of one's personal opinion.BeauGeste A.
Nice friendly service.Brenda F.
Le client n'a pas laissé de commentaire.BJ C.
Le client n'a pas laissé de commentaire.Luay S.
Outstanding service thru out the retail process. Very professionalFelix M.
great experience using the app to pick up the vehicle prior to the office opening. friendly staff.ANDREA D.
Le client n'a pas laissé de commentaire.CHARLES C.
Le client n'a pas laissé de commentaire.TERRY S.
Le client n'a pas laissé de commentaire.Richard D.
Le client n'a pas laissé de commentaire.Clay K.
My furniture was stored there for 2 years, and when I moved out my furniture looked like it did the day I moved it in, The climate controlled units are excellent. My furniture was not dry rotten, there were no spider webs on anything, I was pleased with having my furniture stored there. I would definitely recommend and use there facility again.MAHASIN B. | Expérience générale
I had no issues and the area was always clean when I went there and was able to get to my storage unit when needed.CARL K. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT G.
The people at the pick-up place were extremely helpful.GERALD L.
The clerk on duty was rude, disrespectful and just downright ugly. She had a horrible attitudr and had NO customer service skills at all. They say a positive expeis rarely passed on but a negative is known by many. The word is out.ANTHONY S.
Le client n'a pas laissé de commentaire.DARRELL J.
Le client n'a pas laissé de commentaire.Kerrie W.
Both ladies at the front counter were awesome!!!JAMES W.
Le client n'a pas laissé de commentaire.Lori R. | Expérience générale
They were very nice and made this move easy for meCacy M.
Le client n'a pas laissé de commentaire.SANDRA B.
Le client n'a pas laissé de commentaire.Willaim M.
Brittany's Customer Service was Amazing! She took care of us and got in and out! I will tell anyone that move to go see her at this location. Great Customer Service is so hard to find these days but she executed from the time I called her asking questions, til returning the keys on Friday. Thanks for having an amazing staff member.Lakeisha S.
Very professional people, clean property and grounds. Je les recommanderais à n'importe qui.Tony F. | Expérience générale
Brittany was awesome, professional and friendly. I recommend this location.MICHAEL N.
The configuration of the driver's seat and gas pedal caused so much discomfort after hours of driving that I went to the ER and was diagnosed with strain of groin and hamstring muscles. I will not be able to walk normally for weeks and will require physical therapy on top of anti-inflammatory and pain meds. Though technically functional and well designed for cargo, van was the worst for the driver of all the vehicles I have driven. It also reeked of cigarette smoke.TOMAS F.
Le client n'a pas laissé de commentaire.KIRK Z. | Expérience générale
I can't even put into nice words about it. Horrible experience. Will Never use that facility again.TIMOTHY E.
My unit did not have a light inside making it difficult to manage at night. My unit got rats and some of my items spelled like rat droppings.Danny N. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher P. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTOPHER P.
Le client n'a pas laissé de commentaire.Jeremy H. | Expérience générale
Two years of great service. thanksKELVIN T. | Expérience générale
Le client n'a pas laissé de commentaire.VICTOR M.
Thank you for the use of your facility. We had a wonderful experience.Bobbie W. | Expérience générale
The truck was filthy and the left front tire was badly worn on one shoulder. Because we picked it up after hours there was no one there to complain about it. Had a long delay when we picked it up because you wanted a passport or someone else to call. When I returned it after hours later that same day the app on two phones would not upload the photo of the dashboard. We spent almost an hour trying to upload and talk to someone but we finally dropped the keys in the drop box and left. On the way home I tried the checking over the uhaul website and it was working so we uploaded the dashboard photo. Finally I got the bill and for some reason it charged me for GAS and CLEANING. I had filled the tank to FULL and as I stated above the filth of the truck was there when we picked it up (I sent a photo of that when I picked it up). Extremely bad experience that has made me start looking for other truck rental options.Warren B.
Le client n'a pas laissé de commentaire.DEBORAH D.
More professional than any other one in area, and there people in the office where nice. Would use them again. Thanks again.JACK J.
Le client n'a pas laissé de commentaire.Robert H. | Expérience générale
Le client n'a pas laissé de commentaire.Laura A. | Expérience générale
Everything was so simple and hassle free that I almost forgot about having the storage. If I ever need another storage unit I'll use Storage Solutions again.William R. | Expérience générale
Le client n'a pas laissé de commentaire.Mike A. | Expérience générale
Allow customers to change the drop-off time and location when editing their reservation. Currently only the pickup time and location can be changed. I unloaded my U-Haul at a storage facility that is also a pickup and drop off location but I was required to drive 20+ minutes to a different drop off locationTimothy F.
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.Catherine A.
Extremely satisfied. Easy to access and secure. Staff in office very helpful and friendly. Would use again if needed.Charley M. | Expérience générale
Le client n'a pas laissé de commentaire.Stanley W.
Le client n'a pas laissé de commentaire.Jane F.
My only complaint would be all the pictures you have to take with an after hours return. Biggest problem was it was pouring rain so hard and I was getting soaked trying to get all them. Brittany made the difference. She was so pleasant and friendly. Absolute definition of A+ customer service. Thanks alot Brittany!!!!DEREK D.
Le client n'a pas laissé de commentaire.GARY Z.
Stephanie is great. Guthrie's Rental and Storage is the best always.Jason K.
The inside of the truck was clean, however, the driver/passenger portion contained mud on the floor and base of the cab. I experienced friendly and professional service through out the process.DALAINA H.
Brittany and the other employee (didn't get her name) were very friendly and helpful. Process was quick and painless.GIL G.
Nothing! Team very cordial and helpful.RICHARD B.
Nice folksCHARLES L.
Le client n'a pas laissé de commentaire.Garth G.
Le client n'a pas laissé de commentaire.EARL J.
She did take care of me, she was nice and understood about the blankets said she could take care of it for meJoey M.
Le client n'a pas laissé de commentaire.MICHAEL H.
My experience was perfect. Your employees were awesome.DEBORAH K.
Le client n'a pas laissé de commentaire.STEVEN D.
Le client n'a pas laissé de commentaire.DENNIS U.
Only complaint is that the interior dimensions of the van listed online were not accurate.Justin W.
Clean out inside truck .Have larger hand trucks for rental.The location was convenient.TYVM .I would use this location again .Have a Blessed day .DONNA S.
Le client n'a pas laissé de commentaire.MARTIN C.
Nothing the rental store was great and worked with me.JOSEPH C.
Some of the blankets were damp some actually wet and could not be used. Also the facility did not have all the blankets we requested. Ended up having to use some of our ownWILLIAM W.
User friendly, professional, helpful, and knowledgeable staffJOEL T.
Very Friendly and polite! Love this place!CESAR B.
Le client n'a pas laissé de commentaire.Donna H. | Expérience générale
Le client n'a pas laissé de commentaire.MARTIN C.
Staff was always friendly and helpful. Facility was always clean, lighted, and driveways are nice and large.Whitney M. | Expérience générale
The Uhaul customer service specialist that helped me with renting the truck was very polite and provided exceptional customer service. I have rented at several Uhaul locations over the years and this location provided the top notch customer service. Overall, I was extremely satisfied.JAQUILLA W.
Le client n'a pas laissé de commentaire.Ryan O.
Le client n'a pas laissé de commentaire.RYAN O.
Le client n'a pas laissé de commentaire.LANCE W.
Le client n'a pas laissé de commentaire.JOHN R.
Le client n'a pas laissé de commentaire.Christopher T.
Equipment was good condition. Service was fast and accurate. Staff was friendly and efficient.ERNEST S.
Nothing. The employees were professional, courteous and very kindROBERT W.
Excellent service, very accommodating.Tyler A.
Le client n'a pas laissé de commentaire.Deborah P. | Expérience générale
Thanks for being a safe, secure place to store our RV. It is a very clean facility and we never worried about our motor home being parked there.Ben V. | Expérience générale
Your checkout and check in was difficult - I went to the correct place and the location service could not tell I was in the right place. I had to check out and in over the phone - the people were very friendly and helpful but it took way too long to check in/out. Please fix your system.MONTE P.
Le client n'a pas laissé de commentaire.JEFF P. | Expérience générale
Actually answer the phone in the case there are issues. Provide the equipment that was included in the rental agreement because I did not have my dolly that I needed. The app timed out on me and I tried to call but none answered or helped during my returnLashena G.
Le client n'a pas laissé de commentaire.WILLIAM C.
Overall this is the best place I have rented from. Staff is top notch. faculties are clean and well maintained. I would (and do) recommend this place to anyone.Shawn N. | Expérience générale
Le client n'a pas laissé de commentaire.Charles H. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT C.
Le client n'a pas laissé de commentaire.JAIMA B.
Le client n'a pas laissé de commentaire.Anthony M.
Excellent facility and staff! Would absolutely recommend.Robert P. | Expérience générale
Le client n'a pas laissé de commentaire.Katherine H. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher T. | Expérience générale
Le client n'a pas laissé de commentaire.David D. | Expérience générale
The staff was very helpful, kind, knowledgeable overall Great overall experienceJohn S. | Expérience générale
My experience with storing here was smooth and easy. They had great customer service!Emily G. | Expérience générale
Everything was great. The personnel were very helpful and we felt out belongings were safe stored at Storage Solutions.Ramona T. | Expérience générale
Moved my travel trailer out to covered RV storage. At present you do not have cover RV storage availableTom N. | Expérience générale
The facility more than served our purpose and staff was awesome!Devonna C. | Expérience générale
I would recommend this facility to everyone! If we weren't leaving the area we would still be renting from them!!!!TIMOTHY C. | Expérience générale
Using this facility was a great experience!RICHARD S. | Expérience générale
Our unit has or had termites. We had damage caused by termites.Greg G. | Expérience générale
No problems with facilityTom N. | Expérience générale
Thank you for the great serviceOscar G. | Expérience générale
I felt like the place was secured. I would rent again if needed.WENDALL M. | Expérience générale
Thanks for the unit!Landry B. | Expérience générale
Second time I have used this facility as additional space was requiredDARREL C. | Expérience générale
We felt our items were secure.ROBERT T. | Expérience générale
ThanksTim B. | Expérience générale
Clean and affordable storageLauren S. | Expérience générale
Most of the time i couldn't get access to my belongingsdue to the fact i never got any statements, so access was denied.CHARLES P. | Expérience générale
I have used storage solutions several times in the past 6yrs, sometimes for long periods and sometimes for just a couple months, each time I have been treated excellent. Je les recommande chaudement.Randy S. | Expérience générale
I definitely recommend this storage place to everyone.BRENETTA J. | Expérience générale
Very professional and informative staff. They worked efficiently to accommodate requests and were very pleasant. Would definitely recommend.JEAN F. | Expérience générale