Customer Reviews for Guy Am Auto
(U-Haul Neighborhood Dealer)

Évaluation :

1

Hi, I reserved the U-Haul under my name, Nefertiti Bryant, for March 15th, but I had my mentor pick it up because I did not have a License. Anyhow, the truck transmission was not performing as it should. It would not pick up speed the way there or back. Not to mention that the guy at the U-Haul place had terrible customer service, needed to speak English, and was agitated with the customer. This is the second time he has acted in such a way. Last time, on May 1st, 2023, he also gave unsatisfying customer service. Thank you for your time on this matter.

Évaluation :

5

Was told I could drop off at any location in Florida.

Évaluation :

2

The tank was empty, when I got the truck, but the site said it was full. I paid 70 dollars to fill up the truck when I only drove 6 miles.

Évaluation :

5

Store owner was very kind and very quick. Will be stopping by again should the need arise.

Évaluation :

2

It’s in a part of town that I did not feel safe in. There were gunshots going off and lots of people staring at me trying to decipher whether I was a boy or a girl

Évaluation :

3

Guy said he would email me a receipt. But as of today I have not received a receipt of drop off.

Évaluation :

1

Had to wait 40 minutes to receive the truck & it was blocked in by other trucks.

Évaluation :

5

Everything was great! I wouldn't change a thing.

Évaluation :

5

Nothing. Very professional and courteous.

Évaluation :

5

Nothing. All is well maintained.

Évaluation :

1

I turned the truck in the same day I rented it. I returned it to the above locating and the guy didn't do a walk through with me did check in my truck right away he waited until the next morning potentially costing me money I had to call uhaul at night to ask what happened they were able to help me but do not drop your truck off at this location terrible and sketchy

Évaluation :

4

I didn’t have my requested equipment

Évaluation :

2

I had problems with drop off! I was given a site to drop off in Noth Minneapolis.Wheni got there were a couple problems. The key dropoff was not functioning and it had a sign to go two miles to another location. I tried to use the app to check out and it came uo with an error message. The operator said try the webite it is better than the app. I was not impressed with this rental.

Évaluation :

1

They said they were too busy and did not help at all. I had to put the tongue of the trailer under the front of another truck so it did not look inviting to steal.

Évaluation :

1

My contract had this location. But when I went to drop off told me to take to a totally different place. Spent 30 minutes trying to fix.

Évaluation :

5

The Team at Guy Am were kind and super helpful with expert knowledge!

Évaluation :

5

Was great! I did a mobile check in… and just returned the keys in a drop box! They started the refund right away the next morning. ( I put a deposit on a prepaid card)

Évaluation :

3

The location was a little hard to find, and the store itself was cluttered but the Father/Son employees were awesome and very customer oriented. Maybe some better signage and a little organization inside the store would help. The truck was in good shape and ready for my one way trip to Oregon.

Évaluation :

1

I had originally booked at a different location. This location, the parking lot is an ice rink. The truck was stuck in the ice and took an hour to get out of the lot. No one was on site, and when we finally got someone they had to use another uhaul truck to tow our truck out of the lot. While attempting to do that they broke the tow rope and had to use a crowbar to detach the rope from the truck. I asked if they could change our reservation to a different truck, but they said it should just be a few minutes (it wasn't). You also need to climb through ice and snow to get to the car keys from where the trucks are parked.

Évaluation :

5

Great service and it was easy. The gentleman that helped was go nice. It was easy to pick up the truck and easy to drop off

Évaluation :

3

I was billed 3 different amounts and money not taken out for over 12 days. You shouldn't be able to have access to peoples accounts to take out different amounts. Totally pissed off!!!

Évaluation :

3

Back of truck had a bit f garbage in it. But guy inside was very friendly and helpful.

Évaluation :

3

I think all staff should be trained and able to understand your system. If a hard copy of receipt paid in full, especially when reimbursement are needed. How can this be considered!

Évaluation :

5

Nice people, clean unit ! Would definitely use them again

Évaluation :

3

This was a very scary area of town and 20 miles away from moving address plus road construction detour. Owner agreed and did charge me extra. He was very kind and stayed until my ride found it even though he was closed. It was not an area a single woman should be outside alone. Service good but due to area would not recommend. His store was clean.

Évaluation :

1

This wasn't an actual U-Haul facility. I found out choosing to do it all online was a huge mistake! Glitches throughout. Location didn't tell me where my truck was. I had to go to a back area to put a code in to retrieve the van key. Horrible experience

Évaluation :

2

the parking lot entrance was blocked by a huge uhaul trailer, driving in was nearly impossible without going over a curb

Évaluation :

5

service was very good and truck was very clean....

Évaluation :

1

I was called by u-haul representative to let me know that they had to change my reservation to an even further location because my original location didn't have the equipment (two dollys) that I needed. I showed up to this further location and they didn't have any of the equipment that I was told this location had. I ended up having to move without the necessary equipment to survive, and instead of taking me 4 hours it took me over 8.

Évaluation :

5

The store owner and worker were really helpful in processing our paperwork quickly and got us going when virtual option took longer than expected and asked too many questions.

Évaluation :

5

Very friendly efficient service.

Évaluation :

2

Timing got messed up by 3 hours. Moving blankets were stored in a cluttered garage with cats. Truck was dirty and had McDonalds bag in it.

Évaluation :

3

All went well

Évaluation :

3

He said he would take care of an error in gas volume and missing blanket we didnt receive at onset due to vendor error. He said he would handle it but my card was billed for their gas error and incorrect mileage. He said that just so we would leave. Not funny.

Évaluation :

5

Folx at the store I picked up from were nice! Cool store.

Évaluation :

4

Make sure the equipment is clean 👌 Equipment was well maintained

Évaluation :

1

Fix the transmission on the truck and check the driver license of the driver, and check the gas in the truck on return WITH the customer!!! Not days later ugh!!!

Évaluation :

1

Very bad customer service the employee was very rude

Évaluation :

1

Very bad area for your customers to have to pickup.

Évaluation :

2

The personnel was helpful, but the facility was less than inviting and was not very clean.

Évaluation :

3

I had several difficulties with the Uhaul App and it's unlikely I would have been able to pick up and drop the truck off outside normal business hours. The app didn't "approve" the reservation to begin with. The lockbox for the key was empty because the locks had iced shut and the store owner was keeping the keys inside. The app couldn't recognize my odometer reading images upon drop-off, so I couldn't complete the drop off automatically. The store owner with the Uhaul drop box was very helpful however, and I managed to get everything squared away by going into the store and speaking with him.

Évaluation :

1

Be on time

Évaluation :

5

The owner at this location was personable, and extremely helpful.

Évaluation :

5

Will use again in a couple of weeks.

Évaluation :

5

Service was exceptionally great. Went above and beyond for us. Helped us manage a very stressful move.

Évaluation :

3

Update website to include current phone number and pickup procedure.

Évaluation :

1

I prefer the Blaine location, this one was very unprofessional. Entry door was locked when I arrived. Walked around outside until I finally found someone. Went inside and he wanted me to check in on my phone. I wanted to add a driver and he said don't worry about it. The truck was dirty inside. It wasn't what I expect from a uhaul location. Next time I won't go there.

Évaluation :

2

We needed the truck at 9am as we were on a time crunch, when we went to pick it up they were unable to load our order and it took over 40 minutes to get the keys. I received an additional 30 dollar charge after dropping the truck off despite having added 30 dollars in gas. Don't plan on reserving a uHaul from this location until at least an hour after they're open.

Évaluation :

5

Great experience

Évaluation :

1

Watch for broken glass, defective equipment and sketchy location.

Évaluation :

5

Great service.

Évaluation :

2

Review truck before customer takes. The windshield had a big crack and I called to tell you and then you tried to charge me for the repair.

Évaluation :

5

Phone charging not working

Évaluation :

5

It was a good experience, just could use a bigger sign to make sure it is the right location.

Évaluation :

3

Nothing. It's just a small retail store. No bells or whistles. The owner was nice though