Customer Reviews for Hi Fi Plus Inc
(U-Haul Neighborhood Dealer)

304 évaluations

1175 W New Haven Ave Ste 103   West Melbourne, FL 32904

(321) 473-6804

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(321) 473-6804

1175 W New Haven Ave Ste 103
West Melbourne, FL 32904

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Uhaul services did not have my truck available at the first location. I reserved the truck 1 month before pick up. It took me 15 minutes to get anyone on the phone to find another truck location then another 15 minutes to drive to the new truck location that was even further away from my home. I wasted about an hour of moving time. I hired mover through uhaul services that charged $90/hr. Since I couldn't get the truck as planned I wasted an hour of hired movers time. Uhaul would not reimburse me for this wasted time.

Donald S. 
Évaluation :
5

Very friendly and helpful! Thank you! We were a little confused at drop-off after hours, but everything worked out fine.

Aaron B. 
Évaluation :
3

To no fault of pickup location computer glitches made an easy pickup a 1hr ordeal

steven C. 
Évaluation :
3

AC did not work at all, just blew hot air

Eric T. 
Évaluation :
5

Excellent service and great job

Haig J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane Q. 
Évaluation :
5

It is hard to improve on a 5 star rated location but I can add the staff are personable, friendly and knowledgeable! Great rental experience!! thanks...

Joe C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard F. 
Évaluation :
5

The people are great, equipment up-to-date and clean.

darlene L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRADLEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni W. 
Évaluation :
3

The location isn't designed to drop off a tow dolly trailer. Although the representative tried to assist in the return, he had a difficult time.

JOHN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY D. 
Évaluation :
5

Other than an address snafu due to a resent move all was good. Would rent from Hi-Fi plus again.

EDWARD S. 
Évaluation :
1

The equipment that I rented he did not have he gave me a hand truck that didn't roll right and he was trying to get more money from me

EUGENE G. 
Évaluation :
3

Did not have the correct equipment. I needed a furniture dolly and gave me a unneeded appliance dolly. The man couldn't get the computer to work and kept us there over 30 min.

EVAN M. 
Évaluation :
4

the truck had steering wheel issues and should had been addressed before we took it

ANGELIQUE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIM B. 
Évaluation :
4

Was redirected to pick up here instead of two preferred locations. This is a car stereo shop that does U-haul on the side. Not sure that I'd recommend this place as a first stop.

Douglas D. 
Évaluation :
4

the app would not accept the photos I took of the odometer and fuel gauges. This malfunction cost me almost an hour.

Lance D. 
Évaluation :
5

Pros: The service manager Linton was excellent! What a joy it was to be his customer. He was so very pleasant, happy and ever so helpful. Great service, the best. Cons: the truck was a little dirty.

GERARD W. 
Évaluation :
4

Nothing that I can think of.

Gerald H. 
Évaluation :
1

Horrible experience with phone customer service and the bait and switch

WILLIAM J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRELL P. 
Évaluation :
5

Very easy to drop off

COREY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yesi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREEMALI R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREEM ALI R. 
Évaluation :
1

There should be a refund if you don't use the equipment ren at least mileage can tell. Paid for nothing

DENISLAV M. 
Évaluation :
5

The guys who run the place are great. Super friendly and helpful

KYLE S. 
Évaluation :
5

Rien

JEANETTE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL Y. 
Évaluation :
3

I was under the impression they would be open it they were closed, so I had to remove the trailer myself. Which is totally fine, I was just told someone would do it for me. It was a holiday, so I understand but the drop off process was kind of stressful.

MORGAN D. 
Évaluation :
5

Nice customer service

JOSEPHANTHONY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG H. 
Évaluation :
5

It was an awesome transaction in Melbourne

DONNA L. 
Évaluation :
5

Great customer service and very friendly. Will def recommend to friends.

ALBERT G. 
Évaluation :
1

Upon arriving for drop off, I was advised I could not drop the trailer at this location. I mentioned to the man that I did not have the opportunity to take the trailer elsewhere and additionally, the location is what was designated on my contract. After a long period of back and forth, the man called to his manager/supervisor to address the issue. I explained to her that I did not have time to drop off at another location. She offered a $50 VIP Uhaul credit for me to drop off at the proposed location. I told her that in order for me to drive to the alternate location that I would expect to be compensated for a $100 credit or else I would have to leave the trailer at current drop-off location. Her response to me was “do what you have to do”. I felt that the whole scenario was handled very poorly and that due to the breakdown in communication between Uhaul and its representatives, that ultimately the customer had to suffer. I had requested a specific drop off location based on my availability and was confronted upon my arrival with no prior knowledge of the concern.

Andrew S. 
Évaluation :
3

Invoice was incorrect and did not reflect handwritten changes made by the vendor. Caused additional work to correct.

Vincent M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
3

At last minute received call on 4/29 to drop off at different location . Could not give me exact address. Went there and they wanted us to pay $75. We then took to address on contract but closed My driver, my son had to go to work n 4/30. I went to contact location on 4/30 to turn in key. Big drama for a simple drop off . Now you are charging $26 for gas when guy would not check me in ?

MARK A. 
Évaluation :
3

My dollies I paid for were not in the truck, made our move much, much more difficult without tools

Jessica L. 
Évaluation :
3

Didnt have to use the wipers but did notice the arms are very rusty otherwise rental was great

KEVIN V. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RAMY G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERRYL D. 
Évaluation :
5

Nothing Everything was great!!!!!

JAMES M. 
Évaluation :
5

Originally I was supposed to pick up from a location in Satellite beach. After sitting there for 1 hour without anyone showing up, I had to call and change to this location 15 miles away. They should be removed from Uhaul's list of available locations. They make uhaul look unprofessional.

Ryan W. 
Évaluation :
5

Manager very polite, helpful, and knew what he was doing. Made you feel comforable

JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Compton L. 
Évaluation :
1

the truck was unsafe. pulled hard to the left when braking. dash lights not working. driver door bent, lots of wind noise, steering real bad. headlights barely working.

LLOYD C. 
Évaluation :
4

My only complaint was the process for returning an item after hours. If you have a smartphone and the UHaul app on it, everything goes smoothly. However, if you try to use the website to enter the return information, I could not get it to work and your customer service rep could not help me either. I was lucky that my son was with me and he downloaded the app to his smartphone and we filled out the necessary information. Instructions for using the website should be documented so that either the customer or your customer service representative would know how to do.

Ann S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROLANDO F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KATIE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLAN T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rene D. 
Évaluation :
1

A uhaul should have ramps to making moving furniture easier.!To be given a truck with no ramp is useless.

CAREY A. 
Évaluation :
2

Did not get the right uhaul number trailer. It was not clean. The gentleman was not friendly.

Michelle S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Guillermo V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Howard W. 
Évaluation :
1

The van we got had roaches in it. we did see them when we first picked up the van. When i said something when returning it the people working could of cared less.

JESSICA D. 
Évaluation :
5

Rented a trailer from Linton Foster. Very quick friendly service. Even had an associate hook it up. Good rate, would definitely recommend this place.

Ronald Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
3

Using the app was an awful experience, I ended up having to call and was on hold for 20 min only to be transferred and on hold again In order to get the pick up my truck option and then I had to call again in order to get the payment code for the movers. It was very frustrating and inconvenient, esp since I was in the middle of a move and had the movers and friends waiting in me

Joanna E. 
Évaluation :
5

The people were freindly. The location was convenient. The communication was excellent.

JOSEPH W. 
Évaluation :
5

Great customer service. Great deal. Thank you.

MARY M. 
Évaluation :
3

I've requested a dolly as part of the rental and I've assumed that it was on the truck, but it was not.

Mauricio U. 
Évaluation :
5

Very nice business representative.

kenneth P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward M. 
Évaluation :
4

Strange interaction with staff. He thought I was someone else but didn't believe me.

Emily R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cortney C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony I. 
Évaluation :
1

Highly pissed off that I was charged over $8 for gas when I returned, even though I put 3 gallons in it right before I dropped it off and I only drove 39,2 miles. Was told it got around 15 miles to the gallon, so 3 gallons was more than enough

Christopher S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NORMAND E. 
Évaluation :
5

I ATTEMPTED to do a self pickup ...and let me tell what piece of garbage service you have on the self pickups.... it took over 1 hour to get the approval.... thank God there was a guy physically present in the dropoff pick up area and he was able to call you guys....because 40 mins wait times are unacceptable ...

ARIZARRY C. 
Évaluation :
3

my net charge was $49,1 however my credit card was charged $53,33 on my AMX I am not happy! What are you going to do about this......

Robert M. 
Évaluation :
1

can't get a reply from uhaul when my bill is wrong. I guess I will have to dispute it with my credit card company. Hate to take it out on the location but they were the ones that told me they were closed on the week end and I didn't need to return the truck until monday. I returned it on sunday and you still charged me for Monday. DO WHAT YOU SAY!

William H. 
Évaluation :
5

Self drop off while the business was closed on Sunday so do have any feedback.

Gilbert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Romulo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandru B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
4

Don't let another store (Harbor City location) call and try to steal this guy's sale. He got the 26 ft truck for me. I got called by Harbor City location and told the 26 ft truck was Not at New Haven. That was Not True. I stayed with the original contact, New Haven. The guy called me the morning of the move. Yeah, he has an accent. So what. Was surprised at another store calling me. I went with him bc it was ethical and more convenient.

MARTHA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyndsie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina L. 
Évaluation :
5

Great customer service, extremely friendly!

Albert G. 
Évaluation :
5

Very nice place to rent a truck.

JEFF G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ruth P. 
Évaluation :
5

The truck was not safe at highway speeds.

Carson J. 
Évaluation :
5

The battery in the truck was dead!!!!

Robert M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
1

Pretty much everything, the trailer was damaged, the gentleman at Hi Fi was nice enough. Secondly had to return some boxes because I was over prepared. So I took them to a uhaul location to return. STOOD IN LINE FOR AN HOUR AND A HALF. The staff at the US 1 location in Melbourne FL is so under trained it astounded me to see how Uhaul continues to let them tarnish their... well... nevermind. The only reason I picked Uhaul was because they are the only service that offers trailers. Then after I arrived in Virginia Beach, I was told to drop off the trailer in Chesapeake. This is hands down the worst place. Upon arriving I asked a gentleman working outside if he worked there. He did not acknowledge me or the trailer, then another guy walked out. Told me where to park the trailer, we are not suppose to park the trailer. An equipment drop off is there for a reason. But we decided to help out and try and park the trailer. Both of the guys mentioned afore were standing there one on his phone and the other decided to chirp in when the trailer was going the wrong direction. It took us three times and everytime he said the same thing. So instead of constructive cristism I told him we got it and he stormed off and went inside and with that we dropped the trailer where it was. I went inside to sign paper work and asked for the manager. I was told by the girl at the front desk that she was kind of a manager. Yall have to get this whole customer service thing down. You guys have the only trailers available for rental. Everytime I walk into a uhaul I'm going to regret my decision of going in for anytime here in out. If you have any further questions of how your company could have made my move any more of a nightmare please resch out to me via email Jackson.shockley12@gmail.com

Jackson S. 
Non les évaluations ont été soumises pour cet établissement.

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