Customer Reviews for Hi Fi Plus Inc
(U-Haul Neighborhood Dealer)

267 reviews

1175 W New Haven Ave Ste 103   West Melbourne, FL 32904

(321) 473-6804

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(321) 473-6804

1175 W New Haven Ave Ste 103
West Melbourne, FL 32904

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5

Customer did not leave a comment.

PAUL Y. 
Rating:
3

I was under the impression they would be open it they were closed, so I had to remove the trailer myself. Which is totally fine, I was just told someone would do it for me. It was a holiday, so I understand but the drop off process was kind of stressful.

MORGAN D. 
Rating:
5

Nice customer service

JOSEPHANTHONY D. 
Rating:
5

Customer did not leave a comment.

GREG H. 
Rating:
5

It was an awesome transaction in Melbourne

DONNA L. 
Rating:
5

Great customer service and very friendly. Will def recommend to friends.

ALBERT G. 
Rating:
1

Upon arriving for drop off, I was advised I could not drop the trailer at this location. I mentioned to the man that I did not have the opportunity to take the trailer elsewhere and additionally, the location is what was designated on my contract. After a long period of back and forth, the man called to his manager/supervisor to address the issue. I explained to her that I did not have time to drop off at another location. She offered a 50 $VIP Uhaul credit for me to drop off at the proposed location. I told her that in order for me to drive to the alternate location that I would expect to be compensated for a 100 $credit or else I would have to leave the trailer at current drop-off location. Her response to me was “do what you have to do”. I felt that the whole scenario was handled very poorly and that due to the breakdown in communication between Uhaul and its representatives, that ultimately the customer had to suffer. I had requested a specific drop off location based on my availability and was confronted upon my arrival with no prior knowledge of the concern.

Andrew S. 
Rating:
3

Invoice was incorrect and did not reflect handwritten changes made by the vendor. Caused additional work to correct.

Vincent M. 
Rating:
4

Customer did not leave a comment.

Richard P. 
Rating:
3

At last minute received call on 4/29 to drop off at different location . Could not give me exact address. Went there and they wanted us to pay 75 $. We then took to address on contract but closed My driver, my son had to go to work n 4/30. I went to contact location on 4/30 to turn in key. Big drama for a simple drop off . Now you are charging 26 $for gas when guy would not check me in ?

MARK A. 
Rating:
3

My dollies I paid for were not in the truck, made our move much, much more difficult without tools

Jessica L. 
Rating:
3

Didnt have to use the wipers but did notice the arms are very rusty otherwise rental was great

KEVIN V. 
Rating:
2

Customer did not leave a comment.

RAMY G. 
Rating:
3

Customer did not leave a comment.

TERRYL D. 
Rating:
5

Nothing Everything was great!!!!!

JAMES M. 
Rating:
5

Originally I was supposed to pick up from a location in Satellite beach. After sitting there for 1 hour without anyone showing up, I had to call and change to this location 15 miles away. They should be removed from Uhaul's list of available locations. They make uhaul look unprofessional.

Ryan W. 
Rating:
5

Manager very polite, helpful, and knew what he was doing. Made you feel comforable

JOHN F. 
Rating:
5

Customer did not leave a comment.

Compton L. 
Rating:
1

the truck was unsafe. pulled hard to the left when braking. dash lights not working. driver door bent, lots of wind noise, steering real bad. headlights barely working.

LLOYD C. 
Rating:
4

My only complaint was the process for returning an item after hours. If you have a smartphone and the UHaul app on it, everything goes smoothly. However, if you try to use the website to enter the return information, I could not get it to work and your customer service rep could not help me either. I was lucky that my son was with me and he downloaded the app to his smartphone and we filled out the necessary information. Instructions for using the website should be documented so that either the customer or your customer service representative would know how to do.

Ann S. 
Rating:
4

Customer did not leave a comment.

ROLANDO F. 
Rating:
3

Customer did not leave a comment.

KATIE T. 
Rating:
5

Customer did not leave a comment.

ALLAN T. 
Rating:
3

Customer did not leave a comment.

Rene D. 
Rating:
1

A uhaul should have ramps to making moving furniture easier.!To be given a truck with no ramp is useless.

CAREY A. 
Rating:
2

Did not get the right uhaul number trailer. It was not clean. The gentleman was not friendly.

Michelle S. 
Rating:
4

Customer did not leave a comment.

Ronald S. 
Rating:
3

Customer did not leave a comment.

Guillermo V. 
Rating:
4

Customer did not leave a comment.

Howard W. 
Rating:
1

The van we got had roaches in it. we did see them when we first picked up the van. When i said something when returning it the people working could of cared less.

JESSICA D. 
Rating:
5

Rented a trailer from Linton Foster. Very quick friendly service. Even had an associate hook it up. Good rate, would definitely recommend this place.

Ronald Z. 
Rating:
4

Customer did not leave a comment.

JOHN F. 
Rating:
3

Using the app was an awful experience, I ended up having to call and was on hold for 20 min only to be transferred and on hold again In order to get the pick up my truck option and then I had to call again in order to get the payment code for the movers. It was very frustrating and inconvenient, esp since I was in the middle of a move and had the movers and friends waiting in me

Joanna E. 
Rating:
5

The people were freindly. The location was convenient. The communication was excellent.

JOSEPH W. 
Rating:
5

Great customer service. Great deal. Thank you.

MARY M. 
Rating:
3

I've requested a dolly as part of the rental and I've assumed that it was on the truck, but it was not.

Mauricio U. 
Rating:
5

Very nice business representative.

kenneth P. 
Rating:
4

Customer did not leave a comment.

Edward M. 
Rating:
4

Strange interaction with staff. He thought I was someone else but didn't believe me.

Emily R. 
Rating:
5

Customer did not leave a comment.

Cortney C. 
Rating:
4

Customer did not leave a comment.

Anthony I. 
Rating:
1

Highly pissed off that I was charged over 8 $for gas when I returned, even though I put 3 gallons in it right before I dropped it off and I only drove 39,2 miles. Was told it got around 15 miles to the gallon, so 3 gallons was more than enough

Christopher S. 
Rating:
4

Customer did not leave a comment.

NORMAND E. 
Rating:
5

I ATTEMPTED to do a self pickup ...and let me tell what piece of garbage service you have on the self pickups.... it took over 1 hour to get the approval.... thank God there was a guy physically present in the dropoff pick up area and he was able to call you guys....because 40 mins wait times are unacceptable ...

ARIZARRY C. 
Rating:
3

my net charge was 49,10 $ however my credit card was charged 53,33 $ on my AMX I am not happy! What are you going to do about this......

Robert M. 
Rating:
1

can't get a reply from uhaul when my bill is wrong. I guess I will have to dispute it with my credit card company. Hate to take it out on the location but they were the ones that told me they were closed on the week end and I didn't need to return the truck until monday. I returned it on sunday and you still charged me for Monday. DO WHAT YOU SAY!

William H. 
Rating:
5

Self drop off while the business was closed on Sunday so do have any feedback.

Gilbert P. 
Rating:
5

Customer did not leave a comment.

Romulo B. 
Rating:
5

Customer did not leave a comment.

Alexandru B. 
Rating:
4

Customer did not leave a comment.

John M. 
Rating:
4

Don't let another store (Harbor City location) call and try to steal this guy's sale. He got the 26 ft truck for me. I got called by Harbor City location and told the 26 ft truck was Not at New Haven. That was Not True. I stayed with the original contact, New Haven. The guy called me the morning of the move. Yeah, he has an accent. So what. Was surprised at another store calling me. I went with him bc it was ethical and more convenient.

MARTHA W. 
Rating:
5

Customer did not leave a comment.

Lyndsie M. 
Rating:
5

Customer did not leave a comment.

Gina L. 
Rating:
5

Great customer service, extremely friendly!

Albert G. 
Rating:
5

Very nice place to rent a truck.

JEFF G. 
Rating:
3

Customer did not leave a comment.

Michelle B. 
Rating:
5

Customer did not leave a comment.

Jason C. 
Rating:
1

Customer did not leave a comment.

Ruth P. 
Rating:
5

The truck was not safe at highway speeds.

Carson J. 
Rating:
5

The battery in the truck was dead!!!!

Robert M. 
Rating:
3

Customer did not leave a comment.

JOHN P. 
Rating:
5

Customer did not leave a comment.

Stephen L. 
Rating:
1

Pretty much everything, the trailer was damaged, the gentleman at Hi Fi was nice enough. Secondly had to return some boxes because I was over prepared. So I took them to a uhaul location to return. STOOD IN LINE FOR AN HOUR AND A HALF. The staff at the US 1 location in Melbourne FL is so under trained it astounded me to see how Uhaul continues to let them tarnish their... well... nevermind. The only reason I picked Uhaul was because they are the only service that offers trailers. Then after I arrived in Virginia Beach, I was told to drop off the trailer in Chesapeake. This is hands down the worst place. Upon arriving I asked a gentleman working outside if he worked there. He did not acknowledge me or the trailer, then another guy walked out. Told me where to park the trailer, we are not suppose to park the trailer. An equipment drop off is there for a reason. But we decided to help out and try and park the trailer. Both of the guys mentioned afore were standing there one on his phone and the other decided to chirp in when the trailer was going the wrong direction. It took us three times and everytime he said the same thing. So instead of constructive cristism I told him we got it and he stormed off and went inside and with that we dropped the trailer where it was. I went inside to sign paper work and asked for the manager. I was told by the girl at the front desk that she was kind of a manager. Yall have to get this whole customer service thing down. You guys have the only trailers available for rental. Everytime I walk into a uhaul I'm going to regret my decision of going in for anytime here in out. If you have any further questions of how your company could have made my move any more of a nightmare please resch out to me via email Jackson.shockley12@gmail.com

Jackson S. 
Rating:
3

Parking location of vehicles was very tight and small which made it very difficult to take the vehicle out of the parking location. The attendant that gave me the vehicle was ver friendly and welcoming which made the experience great..

Jessie C. 
Rating:
4

friendly service

michael G. 
Rating:
2

I was quoted one price then when I went to pick it up the price changed a lot but still rented it for the move

jeff W. 
Rating:
5

Verify tbe contract before sending emails and balance the tires.

Michael M. 
Rating:
1

The Uhaul rep on site put in the wrong destination address even after I repeatedly told him that he entering in my billing address instead of the final destination for the move. After I stressed to him multiple times he told me that I would be able to send a text message to choose the uhaul delivery point. Shortly after I received a message saying that I was to return the Uhaul about 80 miles from where I wanted to get to, ending up in me being overcharged by more than 100 dollars.

Joao D. 
Rating:
4

The truck was filthy inside at pickup. It was if a soda can had exploded inside the cab. We spent an hour cleaning the inside cab. Other than that my experience was very good at both pickup and drop off.

Bradley W. 
Rating:
5

Customer did not leave a comment.

ryan F. 
Rating:
5

Customer did not leave a comment.

Andrew V. 
Rating:
5

Customer did not leave a comment.

Nelson Eddy R. 
Rating:
4

Customer did not leave a comment.

Stephen B. 
Rating:
5

Customer did not leave a comment.

Tyson D. 
Rating:
1

This is not based on the location I got the truck but on the other two issues.

Tony N. 
Rating:
5

Not a thing, very well trained in renting equipment and customer needs

DONALD H. 
Rating:
1

I rented the truck for 24 hours. I spent 20 minutes on the clock watching a man who clearly did not know how to use the Uhaul computer program struggle going back-and-forth between the same screens. I then use the next 15 minutes of my rental time to wash love bugs off the front windshield and turn signals. Dead bedbugs on the windshield is a safety issue. Customers should not be on the clock while they're cleaning your vehicles. Lastly, carting around a bag of your blankets that I don't use takes up space that where I could've put my personal possessions.

Michael S. 
Rating:
1

The man there was very rude and nasty! He tried to rip me off when I picked up the trailer. I reserved online for 1 day (24hrs) and then I received a call stating the trailer I reserved was not available at the location I selected. I was sent across town to this HiFi location to receice poor rude disgusting service from a man who refused to give me his name and tried to charge me fpr 2 days. When I told him no I only reserved for 1 day and was only needing the trailer for a few hours, he stated he was closing. and I would have to keep the trailer until the next morning, no problem. I asked him to fix it in his computer to a 1 day rental. He said he could not do that as I already reserved online for 2 days. I showed him the picture and screenshot of my reservation stating it was fpr 1 day! He was very rude and disrespectful and did not want to make the adjustments. When the trailer was returned the next morning, he refused to give me a receipt or any paper work showing the trailer was returned. He hand wrote a price on a piece of paper. I got an email an hour later stating the trailer was never returned. I immediately called him and he started yelling at me on the phone, stating if I dp not like the way things are handled then I need to take it up with uhaul corporate! I again asked for his name, he said his name doesnt matter and it is not my business, call uhaul corporate and slammed the phone in mu ear. An hour later I received an email with a reveipt showing the trailer was returned. He is terrible and uhaul should reconsider their business through this man. I will never go there again and i will never refer or recommend that location to anyone!!

david C. 
Rating:
5

Customer did not leave a comment.

Yaling C. 
Rating:
5

No improvement needed. Handled very well!

A Courtney Y. 
Rating:
5

Customer did not leave a comment.

Enrique O. 
Rating:
5

Customer did not leave a comment.

elbert L. 
Rating:
4

Customer did not leave a comment.

Thomas C. 
Rating:
3

Make sure he signs in uhaul trailer as soon as it is dropped off.

cecilia M. 
Rating:
2

The attendant charged for a truck . I wanted a deal is . now both charges are out of my act . 250 over what I wanted . I use uhaul a lit . first and only time this has happened .

Donald C. 
Rating:
5

Customer did not leave a comment.

Gary L. 
Rating:
5

Customer did not leave a comment.

Martin H. 
Rating:
5

Customer did not leave a comment.

Paul A. 
Rating:
5

Customer did not leave a comment.

James B. 
Rating:
5

I saw no problems. Attendant was quite polite.

greg M. 
Rating:
3

Customer did not leave a comment.

DUNCAN F. 
Rating:
1

I dropped the trailer off Monday morning, less than 24 hours after getting it, and the drop off location charged me for an extra day!

William K. 
Rating:
3

Customer did not leave a comment.

Seth R. 
Rating:
5

Customer did not leave a comment.

MICHAEL L. 
Rating:
4

Great customer service!

SEAN G. 
Rating:
3

Don't have the trucks slammed to the back where I can't get to open the back of the truck to see if it is clean or not. It was easy to pickup the truck though.

Lee S. 
Rating:
5

For the location which I selected in website showing 10'' truck but when i went to pickup truck not available in that location only. Website data has to improve.

girish S. 
Rating:
4

Customer did not leave a comment.

Paul L. 
Rating:
5

Customer did not leave a comment.

Brandon G. 
Rating:
3

Don't charge a customer for insurance when not asked. I made reservations and said no insurance. Man at store didn't ask and charged me.

Grace G. 
No reviews have been submitted for this location.

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