Customer service agent was EXTREMELY nice. She tried to rectify the following issues. Problems: cab was filthy and covered in ants! No spare truck. We had to wear garbage bags on our legs to keep from getting bit. Took both of us over an hour to get it somewhat clean from mud and to remove sticky residue with disinfectant. Bought ant killer and sprayed out cab. Had to sit on blankets to stay away from residual ants and mud. Truck had 1/8th tank of gas. Had to find gas quickly. Customer service agent felt bad and provided fuel and cleanliness credits. Car carrier jack was EXTREMELY hard to turn handle. Rear safety chain missing. No spare chain or car carrier available. Had to improvise on my own. Ants came back with a vengeance! Got all biten up during return, especially all over the driver's side. TOTALLY AN UNSATISFACTORY EXPERIENCE.John C.
Customer Reviews for Hair Studio One
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Montgomery, AL 36104
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 12h pm à 5h pm
- Mar-Jeu : 9h am à 7h pm
- Ven : 8h am à 7h pm
- Sam : 7h am à 5h pm
- Dim : fermé
Heures d'ouverture spéciales
- 7/4/2021: Fermé
- 7/16/2021 - 7/20/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Christopher B.
Le client n'a pas laissé de commentaire.Bruce H.
Le client n'a pas laissé de commentaire.Maurice I.
Le client n'a pas laissé de commentaire.Patricia B.
Le client n'a pas laissé de commentaire.Ryan P.
Le client n'a pas laissé de commentaire.Kristen W.
Le client n'a pas laissé de commentaire.Michael S.
Fix your app. Twice I had my order up and it randomly went away and closed out. When I returned the truck, I clicked the instructions for where to return the keys and the order closed out without prompt leaving me to guess where to put the key. I used the same box and code given to me at pick up. If I was at a new location I would have been out of luck. Also, your phones and chat are horrible. 20 mins to talk to someone and when you do they just want to transfer you. When I tried chat, waited about 15-20 mins after I posed my question and I got kicked off for inactivate.Kyle K.
Friendly courteous and pleasant demeanorKENNETH A.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.WILLIAM W.
Le client n'a pas laissé de commentaire.Rudolph W.
Le client n'a pas laissé de commentaire.Charles M.
Le client n'a pas laissé de commentaire.William T.
Le client n'a pas laissé de commentaire.Loreal O.
Le client n'a pas laissé de commentaire.CHEYENNE M.
Le client n'a pas laissé de commentaire.Kurt G.
Le client n'a pas laissé de commentaire.Douglas R.
Le client n'a pas laissé de commentaire.Spence T.
Le client n'a pas laissé de commentaire.CHIQUITA B.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.MARCAVIUS D.
Le client n'a pas laissé de commentaire.Aldolphus R.
Le client n'a pas laissé de commentaire.Louis J.
Everything went well, only issues i had was online and I got plenty of help when I called for assistance.Johnny N.
Can't think of anything. Experience was a 10Timothy B.
Le client n'a pas laissé de commentaire.LATOYA N.
The web site instructions were a bit complicated. But, overall it worked and I am satisfied.Steven P.
Le client n'a pas laissé de commentaire.Andrew W.
i rented on Sunday and asked to pick up at a place that was open on sunday. my pickup got moved twice to places that were not open on Sunday. The lady at hair one came in in 25 minutes when i called her. When it changed locations it gave me a link that did not work to reply to the change and i was on hold for 25 minutes to th 800 numberTimothy W.
Le client n'a pas laissé de commentaire.Whitney W.
Le client n'a pas laissé de commentaire.Jennifer M.
If the dropoff location has changed, it would be helpful to send an email or call. It would also be helpful if anyone knew what had happened so that they could give this information when called.Sean C.
Le client n'a pas laissé de commentaire.Deborah N.
Carolyn was amazing. She was extremely helpful and attentive to my needs. I will frequent them in the future and recommend.cheryl B.
The lady, Carol (?), running the Hair Studio One location was fantastic! She had everything ready and helped get the dolly hooked up and the car I was towing loaded!Frank P.
Le client n'a pas laissé de commentaire.dennis S.
They were very friendly the atmosphere was so pleasant and I would definitely recommend the friendssandra C.
I was amazed at the technology used. No human contact when I made an online reservation.John M.
There was ABSOLUTELY NO BRAKE FLUID IN THE TRAILER MASTER CYLINDER. As in, your finger would not get wet if you stuck it down in there. The master cylinder and wheel cylinders looked new, as did many of the rubber hoses in the brake system. I figure someone replaced all or most of the components and just sort of forgot to put fluid in it. I filled it and bled it using my vacuum brake bleeder. I should not have had to do that, but I did not have time to return it and get another one.Neil S.
Le client n'a pas laissé de commentaire.Marcos S.
Le client n'a pas laissé de commentaire.Mary M.
Le client n'a pas laissé de commentaire.ALLISON S.
She. Was very nice and patient I'll refer everyone to go to this locationJayla R.
CJ was very professional and prepared for my arrival.Scott L.
I have rented from this business on numerous occasions and they are always helpful.Daniel K.
I really don't think it can get better, the staff were friendly and very helpful and had my trailer ready to go! MerciNicholas S.
Your website had ID'd a different site for pickup when I scheduled the truck. While I was contacted by the proprietor of the actual one, and my experience was great, it would have been less confusing if that possibility was clearer from the website.Courtney T.
Le client n'a pas laissé de commentaire.Jennilee Y.
Le client n'a pas laissé de commentaire.lisa T.
The young lady was awesome. Customer service was GREAT.Annie A.
Everything was great. The pickup/drop-off was fast, and hassle-free. The agent Carolyn did a great job.Zachary J.
Le client n'a pas laissé de commentaire.LATASHA M.
Le client n'a pas laissé de commentaire.Ronnie F.
Le client n'a pas laissé de commentaire.myste K.
Le client n'a pas laissé de commentaire.James A.
Le client n'a pas laissé de commentaire.JAYTH G.
Carolyn is awesome to rent from - I will not use any other location in town moving forward.Andrew G.
Nothing everything is just fineDericote P.
I can't think of one thing. All of the people at the location were very helpful and it was the easiest I've ever experienced renting from UHaul. Great location.Timothy B.
Le client n'a pas laissé de commentaire.MakhÃ¡ri W.
My visit was fast and easy! The owner was nice and if I every need to rent another U-Haul I will be returning.Leedavida M.
This is the second time I have dropped off at this location and neither times has someone been there. Called the number finally got a Person on the phone that said to bring it to another location. This is of course was on my lunch hour and I had to get back. Finally they said I could do a checkin by phone after I told the person repeatedly I can't drop off a trailer in the drop box. I.e. there are no keys. The parking lot is on a hill and it kept rolling down. Finally had to find broken up concrete to put under the tires. None of this would have been an issue had someone been there. I was late to work as well because a 10 minute ordeal turned into eternity.DANIELLE C.
Everything about my rental experience was very good and the equipment was excellent.David W.
This was by far the easiest and most friendly service I've received in a while. I highly recommend this location.Raphael C.
Le client n'a pas laissé de commentaire.JAMES S.
The lady that checked me in was really helpful. I think she is the ownerJames S.
Le client n'a pas laissé de commentaire.David J.
Le client n'a pas laissé de commentaire.Brandon R.
The ball was very to attach.it needs to have a crank siszer jack.cheri L.
Le client n'a pas laissé de commentaire.jacob C.
Le client n'a pas laissé de commentaire.Alex L.
Le client n'a pas laissé de commentaire.Ronda T.
Le client n'a pas laissé de commentaire.Juanita R.
4 hour limit was not explained by csr...pricing was not explained...night drop off is unavailable to those tht dont have a good camera on your smart phone since your location has to be accessible via your phone& photos must be submitted via webTearra P.
Le client n'a pas laissé de commentaire.Joe N.
Le client n'a pas laissé de commentaire.Mittie C.
Le client n'a pas laissé de commentaire.Latasha O.
Le client n'a pas laissé de commentaire.Deborah A.
Friendly Ms. Carolyne knew the system, the best options for our move, & quick check out. She is a professional with a smile, much appreciated for U Haul's operation & equipment availability on demand.. Thank you!Ronald B.
I have always enjoyed renting from this location. Qiusis and her staff at amazing and I would recommend them to anybody. Keep up the good work. James EasterlyJames E.
Le client n'a pas laissé de commentaire.Christopher L.
Le client n'a pas laissé de commentaire.Madelyn P.
Le client n'a pas laissé de commentaire.Tara P.
Experience was excellent!!Allen D.
Le client n'a pas laissé de commentaire.Taylor B.
Le client n'a pas laissé de commentaire.Tom H.
The owner is just the greatest! She was very friendly and helpful. Her assistant was as well! Every encounter with them has been very pleasant and I have rented from them several times.Melissa H.
I have rented from this location a few times and this was the worst truck I have ever gotten. It was horrible It burn gas like water , the door on the back took three people to close, the cab was dirty, I has to wash the windshield so I could see out of it properly. It was the worst u haul rental I have ever had. I have reserved a truck for Friday from this same location. I hope and pray this one will be like the other rentals I had before this last one. If it is not I will not be renting from this location again.LaTasha K.
Le client n'a pas laissé de commentaire.Nicholas D.
Le client n'a pas laissé de commentaire.Brian C.
Le client n'a pas laissé de commentaire.Deborah A.
Le client n'a pas laissé de commentaire.Raymond W.
Everything was nice.KIM K.
Le client n'a pas laissé de commentaire.Edward M.
JOB WELL DONE!!!!!RICKY S.
Le client n'a pas laissé de commentaire.Ann H.
Would go anywhere to get a UhaulJames E.