Customer Reviews for Halsted Erie Self Park
(Concessionnaire U-Haul dans le voisinage)

496 évaluations

700 W Erie St   Chicago, IL 60654
(Entrance on Halsted St)

(312) 212-8040

Heures d'ouverture de l'établissement

  • Lun au mer : 8h am à 5h pm
  • Jeu : 8h am à 6h pm
  • Ven : 8h am à 7h pm
  • Sam : 7h am à 8h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(312) 212-8040

700 W Erie St
Chicago, IL 60654
(Entrance on Halsted St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au mer : 8h am à 5h pm
  • Jeu : 8h am à 6h pm
  • Ven : 8h am à 7h pm
  • Sam : 7h am à 8h pm
  • Dim : fermé
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Easy contacless pickup & drop-off. No problems.

Shawn M. 
Évaluation :
1

The guy working the front stand was extremely rude

Mckenzie G. 
Évaluation :
1

I ordered moving blankets and the man said they didn't have any and I would have to drive to another location to get them. He refused to call the other location to confirm that they had blankets saying "I'm too busy". He refused to walk around the truck with me to confirm the truck's condition. The contract said the gas tank was 3/8 full when it was only 1/8 full. There were several scratches on the truck that were not marked. The experience was horrible and the man was very rude. I'm writing a Yelp and Google review telling everyone how bad this place is.

james B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Olyvia J. 
Évaluation :
2

return time was not the advertised 8pm, but 7pm instead, which caused me trouble and money to return it.

Zhen-Gang J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haris K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mordechai L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Friedhelm W. 
Évaluation :
3

Worker at uhaul was not helpful in helping us find out rental truck. We had to search around and figure out how trucks were numbered on our own.

Jenna M. 
Évaluation :
5

I was double charged for my mattress cover

Su Jean P. 
Évaluation :
5

I was billed additional money and I need a refund.

William O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
2

Wow, something is really wrong with this location. 2nd time I could NOT check in the trailer . Personnel said they would do it , but did not. UHaul 800 call number sucks, 45 to 2 hr wait times. Dispatch number helps but if not answered it dumps back to 2 hr main # waiting time. UGH. Dispatch/Scheduling Dept was able to help resolve

PHILIP CHARLES C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Haisheng C. 
Évaluation :
2

I was very disappointed that the moving items I reserved well in advance were not available. I reserved blankets and two furniture dolleys, and only one was available and no blankets. What is the system here? No one cared or apologized, I had to purchase other items to make up for not having that equipment and the move went slower because of not having the dolley.

Michelle P. 
Évaluation :
1

I was charged for gas when i filled it back to 3/8

Vincent L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sonya P. 
Évaluation :
1

The guy who helped me just grabbed my key and walked away with no explanation. Then never closed out my rental. I had to call customer service 2 times in order to get it resolved. And I still have extra charges and will need to call back a 3rd time. There are other options for trucks not just U-Haul.

RICKY JOHN T. 
Évaluation :
3

Be transparent. I drove 5 miles total. I was charged 15$ for gas???

Phil F. 
Évaluation :
1

The person receiving the truck was rude and unhelpful. I had to do self checkout.

Jos S. 
Évaluation :
1

Very poor experience. Truck was dirty, with items in the back, food debris in the cabin, and napkins on the dashboard too. Steering wheel was sticky, and the cabin generally was not clean. Also, this site checked me out as a full tank of gas...when I got in the truck I stopped by the representative and through his window from the trailer office...I shared that the gas was just above 1/2 a tank, and was not full. He verbally acknowledged that, but he had it on the contract as a full tank of gas. I had also reserved a few dozen moving blankets. This location had none, and I had to drive to another location to acquire the needed blankets. And on top of that the truck had a roof leak, that got a number of my boxes wet.

Paul F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kara S. 
Évaluation :
4

The trunk was filled with someone else's belongings. I had to drive to a dumpster to get rid of them.

Kathryn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Slobodan P. 
Évaluation :
3

I returned my trailer here and they would not check it in for days. I had to call them several time. Lastly, I had to call the UHaul customer service line which called them to finish my check in.

Harsh P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Torie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIELT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toniette J. 
Évaluation :
1

vehicle unsafe to operate, person answering phone for this location very rude. Customer service cant answer simple question or come up with solution, worst part is they lie, overall this was a very bad experience , the worst ever for renting avehicle

David C. 
Évaluation :
1

My truck had garbage from previous use and was all dirty inside and had no gas. I was in the rush and asked for another trust with reasonable amount of fuel inside and was told that they had no truck with gas! I don't understand at all ! All trucks at this location had no gas in them. How are you a moving business with no fuel inside your trucks? I need someone to explain to me please?

Adis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jeremiah H. 
Évaluation :
1

Ordered Blankets and then when I arrived I was told there are none.

John S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

natasha D. 
Évaluation :
3

Did not have the moving pads that we had reserved, and no one informed of us this until we came to pick up the 26' truck. This was extremely unfortunate and inconvenient.

Danielle R. 
Évaluation :
1

Make sure you have the equipment the customer ordered online and if you don't communicate with them before they arrive.

Brett H. 
Évaluation :
2

Business is conducted through a small window of a mobile home. This is not your traditional building structure where you walk in and pick out supplies and have a desk you can approach. Packaging supplies not available at this location.

Jonathan R. 
Évaluation :
2

We ordered a dolly and a few blankets with the U-haul but when we arrived they said that they had neither as they never received the booking for it? Either way, they were out of dollies and blankets and couldn't get us any, which definitely threw a wrench in our living day!

Sean B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Erin K. 
Évaluation :
1

Horrible customer service

ANA Z. 
Évaluation :
5

Impressed with the quick and prompt service under cold and bad weather

Jatin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S. 
Évaluation :
1

I paid for insurance on the move. The ridiculously expensive trailer to rent I got leaked and ruined furniture of mine. Apparently the insurance doesn't cover what I wanted to insure. I also paid for roadside assistance just to eliminate that concern as well. My car broke down a quarter of a way through my cross country trip. Not only would they not help with my car, they wouldn't even tow my trailer to a safe space while my car was fixed. My advice, go somewhere else. U-Haul is a massive rip off.

David K. 
Évaluation :
1

Very portly managed and incredibly confusing process with attendees that ended up costing me over double the expected amount. Extremely unhappy with the service

Raphael B. 
Évaluation :
3

More info when renting a trailer would be helpful. Unless I made the mistake, I didn't realize I needed the extra equipment. My suburban comes with the hitch. I assumed, (shame on me) that the trailer would hook into it. When speaking to the folks at U-Haul corporate I wasn't told of this or at least corrected. Thank you. And the good gentlemen over in Chicago were very helpful.

Severo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa A. 
Évaluation :
3

Trailer was very dirty on the exterior. Interior was OK.

Martin B. 
Évaluation :
2

I ordered moving blankets and wasn't told they weren't available until I went to pick up the uhaul. This is unacceptable. If I was informed before hand, which should be very easy to do I could have picked something up. Instead I was without protection for the majority of my furniture.

Kevin M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ravi Anand N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ahmet S. 
Évaluation :
1

Customer service representative at this location (Friday 1/8/21 at approx 5:30 pm) was extremely unhelpful and unprofessional. I've had good experiences in the past with U-Haul, but he made the company look horrible.

alfredo O. 
Évaluation :
3

Plow the parking lot

Andrew B. 
Évaluation :
1

This location has no equipment other than trucks. I was not told this by anyone until I got there to pick up the truck. The truck they gave me had LESS than the 1/4 of a tank they told me it had. When I turned on the truck the gas light was on. Had to rush to a gas station hoping the truck didn't run out of gas. Finally I was told, rather impolitely, that I need to park the truck in the back of the building when there is a literal sign telling me to park the truck where I did. Worst U-Haul experience I've ever had and it seemed like this location genuinely doesn't care about maintaining your equipment or reputation. Will be avoiding this location at all cost.

Jared L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Balraj G. 
Évaluation :
1

The vendor gave attitude instead of helpful assistance. First trailer provided had trash still in the back. Second trailer was great.

ANDREW M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alexandra B. 
Évaluation :
1

The customer service was short and rude. Not helpful in problem solving an error on Uhual-end. Chose this location, 700 W Erie, specially reserved 2 dollys and was told upon arrival that there were no dolly's at this location. The employee's response was not helpful and his solution was to cancel the truck order or move without the requested dolly. Will not recommend or return to this location and honestly may find other moving services in the future.

Tessa M. 
Évaluation :
3

Staff weren't very professional or attentive to my needs. One guy wasn't even working, and the other guy seemed to be more interested in getting me out of the “office” than actually making sure I had what I needed.

Ashley W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyriakos A. 
Évaluation :
1

Charge 8 $for parking when you pick up a truck??? Terrible, hidden charge.

clark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madison D C. 
Évaluation :
3

Truck has a slipped transmission. Dirty inside- nearly no gas to start off with. Onboarding and delivery of truck was difficult- no instructions

ANGELO L. 
Évaluation :
1

The people at the location were not helpful at all and a bit rude when i entered in to pickup my truck. They gave no direction and didn't even show me to my truck they just gave me the keys and expected me to find it

Brittany N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marvin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth N. 
Évaluation :
4

Staff vey impolite. Even renting a month and a half before equipment rented (blanket, dolly) were not available

Fernando G. 
Évaluation :
1

I called to order a small truck for 19,99 $, without my knowledge they booked me a 20 foot truck costing twice that at 40 $. I also had to pay the lot 8$ to park my car there when I picked up the truck which I was not informed about beforehand.

Devin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan C. 
Évaluation :
1

Not clear where to go. Stood outside waiting for someone for 20 minutes. Truck had wrappers all over, could tell it's wasn't cleaned or disinfected at all. Considering the current state of the pandemic that's terrifying.

Melissa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph O. 
Évaluation :
2

Location was a bit sketchy. I also reserved a furniture dolly and during pick-up they said that location did not offer furniture dollys. This really should have been indicated to me ahead of time because my specific move required a furniture dolly. Price was also higher than expected. They say “19,99 $” per day, but once you add CDW, mileage and fees, ended up at 140 $for a 9' truck, 100 mile round trip for 3 hours. Seek elsewhere.

Nicholas J. 
Évaluation :
1

I reserved a truck ~2 weeks in advance to include a TV box, mattress covers, furniture dolly, and furniture pads. The location had nothing available except the truck. They told me "too bad" about not having anything I pre ordered available. I spent 1,5hr extra buying these things at Home Depot to get my move done. TERRIBLE customer service and will never give them my business again and will make sure none of my friends/family give them their business either.

Maxwell M. 
Évaluation :
3

Not clear on where to go to pick up vehicle. Individual was not there when they are supposed to be open

Benjamin D. 
Évaluation :
1

This was the worst Uhaul experience ever. Subsequent to walking and driving the property for several minutes looking for a representative, an individual popped up out of nowhere. Not sure who this individual was, I asked him several times for his name. He refused each time to give his name and would not say if he was a Uhaul reprentative. I was at the property at approximately 2:55 pm on October 28, 3020. Attempted to close out the contract online. Repeated errors with the location. My paper copy indicates a drop off location of 665 N. Halsted Street Chicago, Illinois 60654. The young man refused to assist in the close out process. Unprofessional as well as a total lack of customer service. I wasted approximately two hours attempting to close out the contract on October 28, 2020. At 4:51 pm on October 28, 2020 I called the site (312 235-1094) and spoke with Payman? He was not forthcoming with his name as well. Customer service was not privy to our conversation. He was not around when I attempted to close out the contract earlier in the afternoon, yet he stated that his guy was willing to help. If his guy was willing to help, I wouldn't wasted an afternoon. I have pictures of the interior, exterior, storage compartment and the actual mileage. The truck mileage was 54 732 and the interior condition was clean. I received an email from Payman Parsa indicating a charge of 25,00 $ for cleaning. The truck was clean (interior), I will dispute this charge. Erica, Uhaul Customer Service indicated the picture shows a stain on the passenger side window, this is fraud and retaliation for me responding to rude and unprofessional behavior. The next false claim on behalf of this dealer(?) is the mileage, the truck was delivered with the mileage of 54,732. Erica, Customer noted the mileage was 54,742. What did these guys do to this truck while driving 10 additional miles. The false cleaning bill indicated a drop off location of 700 West Erie Street Chicago, Illinois

Robert C. 
Évaluation :
3

I have ordered 2 dozens of moving blankets but the person responsible from the location told me that I was 30 min late and he gave the moving blankets to someone else. Which put me in a though spot to go find moving blankets from somewhere else. And eventually, the same location found some blankets again and I had to go back to the same location, loosing 1 hour.

metin O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott B. 
Évaluation :
1

No one answers or returns my call. Uhaul completely screwed up my reservation. Only had 1 of 2 boxes, never notified us or the movers, had no explanation or way of fixing it, our move was delayed by 2 days and we were out an obscene amount of money from Uhaul's mistake. Absolutely deplorable, absolutely unacceptable, can't even get an actual person to speak with regarding this matter

ALEXANDRA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd F. 
Évaluation :
1

Attendant worker was incredibly rude and unhelpful. Almost in disbelief that you employ this man. Also didn't have any of the equipment I reserved. By far the worst customer service experience I've had all year.... Please review the employee working there, he was treating everyone like this.

Giorgio V. 
Évaluation :
5

I pass in vehicles!

Erin O. 
Évaluation :
4

The trailer I rented, two of the four tires had no thread. I didn't find this out until I returned it. We're thankful that nothing went wrong while towing.

DENNIS C B. 
Évaluation :
5

All went as expected.

Rene L. 
Évaluation :
5

Honestly very solid and efficient. The only thing would be to tell the customer to return the vehicle at the same or more "mileage remaining" (objective) instead of "half a tank" (subjective) -

Ben M. 
Évaluation :
2

Staff was rude, was asking questions about check out procedures and staff would not assist.

Andrew G. 
Évaluation :
4

the lone person at the drop-off site was unable to check us out. I felt uneasy that the return was properly processed.

Patrick Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler S. 
Évaluation :
1

The truck was terrible. I don't feel safe driving it, the gear kept getting jammed and the steering was horrible, the truck was drifting and there was nothing done about this complaint. This company charges way too much money to be so terrible.

Leticia H. 
Évaluation :
5

The site and personal was wonderful. Will diffinitely recommend and use the facilities again

Jeannie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
5

Quick service...made it easy

Bill M. 
Évaluation :
4

the office is right on the road and a little loud

Payton B. 
Évaluation :
5

The only pain point was the app. If it wasn't for the helpful employee at the office, I would have been without a vehicle. The app was incorrect and provided me a rental that was not available. This should not happen, especially if people have to rely on the app for bookings.

Zack C. 
Évaluation :
5

Super easy drop off.

STEVEN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keaunte H. 
Évaluation :
2

Attended was very unhelpful. I did a mobile check in and once he heard that he provided zero help. He basically avoided any questions myself and another mobile user had. He was basically worthless during my visit. This was the only negative part of my visit.

Blake K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Vamshi B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
3

No attendant was onsite to return the truck during business hours. Had to return via the app and try to find a drop box.

Shane W. 
Non reviews have been submitted for this location.

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