My wife was the one that spoke with the lady here and she said this woman was extremely nice.JONATHAN J.
Customer Reviews for Hamilton Self Storage Gp
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Hernando, MS 38632
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h pm
- Sam : 8h am à 4h pm
- Dim : 9h am à 12h pm
Heures d'ouverture spéciales
- 6/19/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
More lighting needed. A few minor things like bent lock slide. Staff was ALWAYS FRIENDLY AND HELPFUL !Susan C. | Expérience générale
My location was switched so there was extra mileage added and I dont think thats fair!Jocelyn S.
Le client n'a pas laissé de commentaire.Charles H.
Le client n'a pas laissé de commentaire.Brenda B.
One of the customer service ladies was rude and not helpful. She was the same when I talked to her on the phone. The young lady that took my info was very good at helping.Sherry G.
Very pleasant experience, the U-haul representative was knowledgeable, efficient and it only took ten minutes to pick the truck up. The truck was clean, run great and AC was cold. Also when talking to the dispatchers when trying to locate a truck size they went above and beyond to locate one for me. This was the first time I rented a truck for a move. I will need to rent again in July so I will definitely be renting from U-haul again. Hats off to the Hernando, MS location off McCracken Road!Frances D.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.JASON T.
Le client n'a pas laissé de commentaire.Maggie M.
Le client n'a pas laissé de commentaire.Becky D.
Le client n'a pas laissé de commentaire.STACEY J.
Le client n'a pas laissé de commentaire.Charles B.
Le client n'a pas laissé de commentaire.Rashida W.
This has been the worse experience that I had dealing with UHaul. I have used UHaul for the past 3-4 moves, never had any trouble. The location I selected did not have the truck I needed, I wasn't notified until 2 days before my move, then was informed that I would have to drive an extra 20 minutes away from my original location, and a hour away from my new house, to pick up the truck. When I called the location, super nice ladies! They directed me to someone with trafficking. Called the next day and spoke to Daniell, super rude, and even argued with me, not very customer friendly or customer center. She did not offer any accommodations at first, it wasn't until after I told her that I will be making a complaint to customer service, when she offer to change the mileage from $.99 to $.75. Then I called 1-800-gouhaul to make a complaint, which is the number Daniell gave me. Called and spoke with Shirley. She was nice and very apologetic. It wasn't until after taking to her for 30 minutes that she informed me that she was not customer service, that she would transfer me to the right department which was someone from trafficking. I informed her in the 30 min conversation prior to her telling me she was not customer services, that I had already talked with them. She basically told me â€œsir I don't know what you expect customer service to do.â€ So I informed her that I was getting upset and that I needed to let her go before I get very upset. I arrived at the location, the lady there was very nice. I admit I did not check the inside of the truck bed. I was suppose to have a dolly, there was no dolly...which wasn't a big deal. When I returned the truck the next day I informed the lady..very nice, she told me that they would credit the dolly. Overall worse experience I would give a negative 5 star to UHaul and the use of the reservation online...there is no connection with the company and the online. I will never use UHaul ever again. I will pay more money to use Penske for now on, even if they are more expensive.CHARLES F.
The lady there was very helpfullTim L.
She went above and beyond.Alvie D.
Friendly employeesJonathan S.
Le client n'a pas laissé de commentaire.Francis W.
Le client n'a pas laissé de commentaire.Deteria M.
The trailer needs to have a jack attached to get it on an off the ball it is very heavy when you have to lift it on an off the ballMichael G.
Le client n'a pas laissé de commentaire.DOUGLAS C.
The roof of your truck leaked when it rained and ruined a bunch of my stuff. When I told the woman at the pick up location about it she said it wasn't her problem and I should have gotten the insurance.Christy D.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Amanda T.
Le client n'a pas laissé de commentaire.Gary B.
Le client n'a pas laissé de commentaire.Donald P.
That sweet lady Ms Lorie, is awesome! She was very helpful and went above and beyond for me. Need more people like her,very professional. Thank you Ms LorieFred F. | Expérience générale
Great staff!Joella C. | Expérience générale
Le client n'a pas laissé de commentaire.Matthew S.
Le client n'a pas laissé de commentaire.Marshall W.
Le client n'a pas laissé de commentaire.jeanette T.
Being a 6 year tenant I was vey pleased with the facility and the staff was excellent. I hated I had to move I will miss the staff. I highly recommend Hamilton self storage in HernandoScott W. | Expérience générale
The customer service representative at Hamilton Storage in Hernando, Ms was very helpful and covered all of the bases. She made sure we knew exactly how to operate the equipment.Rachel E.
Le client n'a pas laissé de commentaire.Justin B.
Le client n'a pas laissé de commentaire.Karen H.
The lady Shawna who works there has the worst attitude i have ever experienced in a customer service facility. She should be terminated. What a horrible human being!Angela L.
The person who assisted me with drop off was very friendly and helpful. Drop off went very smoothly and quickly. It was a great experience.Steven B.
Le client n'a pas laissé de commentaire.Christopher G.
Le client n'a pas laissé de commentaire.Ty M.
the lady I delt with was awesomeJames G.
Le client n'a pas laissé de commentaire.James C.
Attendant was very courteous and friendly. She made sure I understood everything and was completely satisfied.D H.
Pulled up, dropped the car dolly off and was checked out in the matter of minutes. Staff was friendly and eager to get me on my way.Matt B.
There was some confusion for a while as far as where to pick up the trailer. The documentation showed drop off in California. Your web page was not much help.Jean-Luc D.
Le service à la clientèle était génial. The one associate at the location seemed taxed since she had no one else to help but the trailer and equipment was ready when I arrived. She attached the trailer and I had no issues.Iah H.
Le client n'a pas laissé de commentaire.Kari D.
Le client n'a pas laissé de commentaire.Misty B.
Everything went very well.Marvin T.
Le client n'a pas laissé de commentaire.Mitzi H.
The lady that worked at this location was rude. She did not come out and tell me where to park the trailer and there were no spots available, so I dropped the trailer where I could and then she wanted me to move it again and charged me 20 $. She should've come out of her office and let me know where to drop the trailer and there wouldn't have been an issue.Asher F.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.Chodie M.
Le client n'a pas laissé de commentaire.Michael J.
Easy process of self returning truck.rhenda J.
Lower your prices, would not go this route again, just to move a table. Wayyyyyyy to expensiveJohnathan W.
Great service ! Thank youJeffrey W.
Very friendly service. I will use them again.Michael Q.
Le client n'a pas laissé de commentaire.RICHARD A.
I asked for a refund because I didn't get what I paid for. I do all my business with uhaul including storage. The reason for the truck rental was to remove my essential items from my storage at the uhaul on Pepperchase in Southaven Ms. After renting the truck I found out that the elevator was out of service at uhaul. I couldn't do anything. My money was taken for the truck rental though. ðŸ¤"Dwana T.
Le client n'a pas laissé de commentaire.Rick A.
I didn't meet the woman that worked there but spoke to her on phone. She was very accommodating and very helpful.Dana W.
The lady at working in the office when I picked up and dropped off was very nice. My original experience trying to make a reservation prior to finally finding this U-haul location was not smooth however. I called the 1-800-Uhaul number and the person set me up with a reservation for a truck that did not exist at the location she booked it. This happened twice. I believe what is in the U-haul corp. system may not accurately reflect what inventory is available at the local businesses.Abigail I.
Le client n'a pas laissé de commentaire.Trung V.
Le client n'a pas laissé de commentaire.Jessica R.
Le client n'a pas laissé de commentaire.Britt O.
Le client n'a pas laissé de commentaire.Steve D.
Le client n'a pas laissé de commentaire.CLAYTON JOSEPH J.
Le client n'a pas laissé de commentaire.ANTHONY W.
Le client n'a pas laissé de commentaire.Jamison H.
The staff stayed in touch with me by phone and email to let me know exactly what was going on. If an issue developed, they resolved it quickly. In my opinion they did a great job of assisting us with our move.Charles C.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.Preston K.
Great customer service 10 out of 10Joshua W.
Le client n'a pas laissé de commentaire.Michael Q.
Le client n'a pas laissé de commentaire.Michael Q.
IT WAS GREAT THANKSThelma C.
She was niceKaren M.
I'm confused as to why I could not complete the return early and get a receipt. I picked up the truck on Wednesday in Texas, drove it to MS on Thursday and tried to turn it in after unloading it before closing time, same day. Policy changes I suppose, but in the past it has been no problem. I did not want the truck in my driveway an extra day. Then I find out it is due on Saturday, and that would have been very annoying. Not sure how I will manage my next rental.Steve R.
Le client n'a pas laissé de commentaire.Jeffrey C.
Shawna is wonderful. We appreciate all of her assistance.Tommy W.
The truck was not available when I went to pick it up. It had to be moved from another location. I wasn't provided a receipt when I dropped off the truck because the girl claimed she couldn't log into the system. I was charged for an entire extra day when I was 1 hour late for drop off. When I called to dispute the charges I was put on hold and never got to speak to themJesse M.
Le client n'a pas laissé de commentaire.Caleb P.
Le client n'a pas laissé de commentaire.William S.
I had a break down on my way home from a vacation with my wife. It was a Saturday afternoon and most of the U-haul locations nearest to us were closed. I had a way to tow the car, but nothing to tow it on. I found a location that was still open in Hernando, MS. Shawna Hugonnett had what I needed, the only problem was that I was 30 miles away from that location. By the time I would be able to get there it would be closing time. She agreed to stay for me to be able to pick up my rental. When I got there ten minutes after closing time she helped me understand everything in the rental agreement and just made me relaxed for the first time since the break down. It was a wonderful experience for the situation.James H.
Le client n'a pas laissé de commentaire.Welton W.
I was inside the facility and in the process of being taken care of and had to wait until she answered the phone and handle that customer request over the phone, which was totally rude!!! She wasn't friendly at all!!!Elby S.
Le client n'a pas laissé de commentaire.steve O.
Unfortunately the auto transport was not properly secured to my truck's trailer hitch by the Uhaul representative. When I attempted to load my vehicle on the transport the front portion of the the transport rapidly separated from the hitch and it managed to damage my trucks tailgate and backup camera. Recommend thoroughly checking things over after they tell you â€œyou're ready to go.â€Michael Z.
Was not there was closed made me wait 30 mins. Lorie albillar said I had to run to bank forgot to hang sign.Fawn L.
There was no issues with the Uhaul service itself, expect the fact it was 60 miles away from where I anticipated being able to pick up a truck and where I made my initial reservation. Uhaul made me drive over an hour to pick up my truck and auto transport before me move. Makes it seem like making a reservation serves no purpose because you won't know until the day before if you have you equipment to be able to move with. No adjustment on fees or charges are made either so it ends up costing a minimum of 30 $more in gas alone plus the inconvenience. Will definitely consider using a different truck service next move.Caty R.
I would like to also thank Area Manager Richard Taylor for taking a personal interest in this customer and making this a completely trouble-free experience, as well as the to reps at the location in Hernando. If all customers are treated this way, there could be no improvement.SUANNE S.
Le client n'a pas laissé de commentaire.Bethany C.
Le client n'a pas laissé de commentaire.Thomas R.
Shawna was extremely helpful!Vincent T.
The agent from the Hernando,MS office called me the day after my pickup from Griffin, GA to advise me that the truck was rented for pickup right at my contracted drop off time of 9:00 am in Hernando. They then asked again when I planned to bring the truck back for drop off. I advised that I would do my best to be there by 9:00; however, the Atlanta weather was poor and we were trying load and make our way to Hernando. Saturday morning, on the day of drop off, I received three calls inquiring about the status of the truck. I did not take the calls as we were unloading the truck. I delivered the truck by 8:50 am in Hernando and made no mention of the phone calls. I found it very annoying and frustrating that I was being continually contacted. I had not violated the agreement and had not intended to. In the future, I will closely regard the individual U-Haul outlets and potentially consider other contractors.Richard B.
Very easy rental process. We needed the truck quick, because we're a furniture store and our own truck had to be put in the shop for a couple days. I needed a truck to finish deliveries for the day, and I needed it quick. It was a very easy and pleasant rental experience. We were able to get a good truck on an hour's notice and went on with our business. Thanks very much to Hamilton Storage in Hernando, Mississippi. We'll do business there again.John M.
Le client n'a pas laissé de commentaire.Katheryn S.
excellent customer serviceWilliam M.
Hours are not favorable.william P.
Le client n'a pas laissé de commentaire.Doris D.
Rated poor due to hours were posted on front door and website incorrectly which led to a lot of frustration and inconvenience. Also, there was not a labeled drop box (which wouldn't have been need if hours were correct), just a mail slot in the door.hank L.
U-Haul offered a free month of storage with trailer rental. Did NOT utilize a unit because you do not participate in this program. Rented there before for years.Girl at counter rather rude about it.Charles W. | Réservation