Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everybody was very helpful—from the initial phone call to actually picking up the truck.
Rhonda Byrne
Évaluation :
5
An excellent experience overall. Maybe give an overview of the return process in an earlier email. All the picture taking and records input caught me off guard. Would have liked to know ahead of time to be prepared for it.
Michael Rochelle
Évaluation :
5
It was the easiest drop off we have ever had!
Paul Brooks
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tracie Echols
Évaluation :
5
The young man who whom check us out didn’t give the necessary jack for the trailer and we had to man handle it.. he’s no longer works there…
michael austin
Évaluation :
1
Le client n'a pas laissé de commentaire.
fanisha dockery
Évaluation :
5
Quiet place. Easy deal.
Julia Sherriff
Évaluation :
5
Everything went smoothly. No long wait.
Gil Maneclang
Évaluation :
5
Monica was a great help with my check in and hook up. I had a bad fuse so the lights didn't work. I was able to go around the corner to a parts store and pick up a new fuse and was on my way in just a few minutes.
Douglas Henley
Évaluation :
3
Le client n'a pas laissé de commentaire.
Richard Lauderdale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alan Sweet
Évaluation :
4
Had a great experience thank you for being so easy will recommend and will rent from you if in need thank you again
Michael Robbins
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danielle Suttles
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher Alvarez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa Sandifer
Évaluation :
5
They do an excellent job
William Fessler
Évaluation :
5
Very Good text and online really makes it easy!!!
Wayne Hollowell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jae Jackson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jenish Maisuria
Évaluation :
5
Excellent location, the lady at the desk was very helpful, I picked up right at closing and she stayed to finish the transaction and get me on the road.
Kurt Mockridge
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tywanna Flowers
Évaluation :
1
I was being rude too when explaining the rates since it was my first time moving. My apple iPad fell out my purse the next day I called for it and they Said it was not in there and I had dropped the truck off at 4:56 when I arrived the worker was leaving did not check the truck just got the keys and left.
kisie roberts
Évaluation :
5
Easiest U-Haul rental I have completed. Equipment was ready, owner made the process quick and pleasant. Return was easy.
C Michael Chastain
Évaluation :
5
Dropped off keys after hours. Process was easy and convenient.
Charlott Nugent
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey Smith
Évaluation :
1
Le client n'a pas laissé de commentaire.
David Daniels
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alice cole
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHARLES or MARY WALTON
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pamela Nelson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amber Rios
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samantha Wallace
Évaluation :
4
Le client n'a pas laissé de commentaire.
Carl Sanderson
Évaluation :
5
Self drop off couldn’t be easier.
Ashley Campbell
Évaluation :
5
Kevin went above and beyond to make sure that I had everything I needed. He was very professional and answered all my questions. I will go back to U-HAUL and recommend to everyone!
Jim Crowley
Évaluation :
3
Le client n'a pas laissé de commentaire.
Laketha Harris
Évaluation :
4
Le client n'a pas laissé de commentaire.
Breauna McNutt
Évaluation :
5
Excellent service à la clientèle
Alice Harris
Évaluation :
5
Le client n'a pas laissé de commentaire.
Letia McGee
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Fulcher
Évaluation :
5
Better truck
Joshua Blass
Évaluation :
4
A very good experience.
Henry Roberts
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
danny Kruse
Évaluation :
5
Merci!
PAUL POUNDERS
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Expérience générale
Évaluation :
5
Truck broke down
Took 3 hrs to get fixed but the repair guy was that fake out to tux hose was really good n helpful
David Holzapfel
Évaluation :
5
Le client n'a pas laissé de commentaire.
Abdulhadi Saleh
Évaluation :
5
Trailer was old but functioned well.
Edwin Teasley
Évaluation :
5
Great place!! I highly recommend this location, I will continue to use this location for all my moving needs!
Joseph Davis
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROSE TYLER
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Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Tony Grubbs
Évaluation :
5
Le client n'a pas laissé de commentaire.
Channing Wooliver
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tamara Ramsey
Évaluation :
5
Nothing very helpful and making sure we had all we needed
Bobbi Bell
Évaluation :
2
Communication will be great especially when you reserve for a location and it's not at the location. When you have representatives make a change and you still have to go somewhere else o pick up it's not pleasant. I was inconvenienced three times this was not a great experience for my first time. The associate at this location was nice and I was discounted for the inconvenience. Thanks
Sheena Jointer
Évaluation :
1
Just a shotty day and got soaked in the rain while having to take a effing pictures to prove I brought the truck back in good condition.
Jeffery Mynatt
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerry Vaughn
Évaluation :
3
The person working at Hamiton Storage was very nice and did a good job. The u-Haul app and the website are inadequate. I was prompted to check in early, requiring me to capture pictures of my driver's license. I installed the app and followed the instructions, completing the self check-in successfully, according the app and your website. When I arrived at Hamilton Self Storage, I was informed that I had not successfully checked in and that my ID was required again. That was a poor experience, and made me feel uneasy about the entire process. I don't like photo copies being made of my ID unnecessarily. Room for improvement with your dev team. If anything fraudlent occurs with my ID, I know where to point the authorities.
Robert Klakamp
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Williams
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael Thompson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul Fojo
Évaluation :
4
Dropped off before location opened
Patrick Hartley
Évaluation :
5
Le client n'a pas laissé de commentaire.
alan Pinnow
Évaluation :
3
Did the job but not very friendly
CARRY RAGSDALE
Évaluation :
2
Le client n'a pas laissé de commentaire.
Michael Kennedy
Évaluation :
5
Great experince renting an appliance dolly. Quick, efficient and friendly service!
William Finley
Évaluation :
4
The dolly that I needed was not put on the uhaul beforehand.
Ijeoma Anadi
Évaluation :
5
Ms. Emily was so good to me. We were/are going through something terrible and she was a blessing in my life.
Spring Carlini
Évaluation :
5
Excellent service à la clientèle
Marty Wolverton
Évaluation :
5
We used the easy return thru the phone app. Simple directions and very quick.
Thomas Culver
Évaluation :
3
My app had trouble connecting to the location so I had the lady in office help set up my pickup. Glad it was during business. Hours.
jessica smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wayne Vannucci
Évaluation :
4
Le client n'a pas laissé de commentaire.
DENNIS MYRICK
Évaluation :
5
The cab of the truck was dirty
Holli Spencer
Évaluation :
5
Le client n'a pas laissé de commentaire.
john oswald
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN NEWMAN
Évaluation :
1
Horrible experience with U-Haul this move. I have used them before with no problems. Pick-up location was not fully trained. Drop-off location was convenient but the customer service was horrible
Sheila Murphy
Évaluation :
5
Everything was great. Thank you.
James Truan
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mark Zoller
Évaluation :
3
Le client n'a pas laissé de commentaire.
RANDI MILLER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gabriel Harris
Évaluation :
5
Melissa was my savior that day as I had run out of options to get home...she went well out of her way to help me secure a vehicle quickly.
CHRIS TURMAN
Évaluation :
5
Trailer was brand new. Lady at the counter even saved me around 35 % of my rental fee by advising to return my one-way trailer in a location 12 miles away from what I picked! Awesome!
Tom Simm
Évaluation :
5
Monica was very professional and more than helpful. I hope all your people work as hard as she does to make things happen.
Michael Geruc
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott Nichols
Évaluation :
2
I don't know if it was clean or not. I didn't go inside. The attendant couldn't move the trailer because they have back problems and said " I'm not going to do it I already hurt my back" which lead me to think why should they expect me to do it then..
CHRIS SWAIN
Évaluation :
3
Nobody mentioned that the truck was rented out the following day and the lady called me and really rude about having it back if I would’ve known that I would’ve had it back I would’ve just worked all night the women the did the original paper was very pleasant and easy to work with
Brian Holtz
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEBRA MINER
Évaluation :
5
Good experience!
Herman King
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Expérience générale
Évaluation :
3
Nail in tire
Alvin Thompson
Évaluation :
5
The best customer service I have received in a very long time!
Mary Fuchs
Évaluation :
5
Excellent service very professional
FREDRICK WHITE
Évaluation :
5
Excellent service à la clientèle.
Chester Striplin
Évaluation :
5
I had a unit for four years and never had a problem. The staff was very professional, polite and friendly.
Rodger Steele
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Expérience générale
Évaluation :
4
I have a comment, not for the location, but for the whole system, I scheduled to pick up the truck in a location, the day before I received a call moving my order to another location that`s further than the original one (another city). The second location called few hours before the pickup and told me that maybe my truck wouldn`t be available on time, the Lady went far and beyond calling the other customers to get an update on timing and the pickup was delayed only 30 minutes. This new location didn`t have the dolly that I requested, I ended up getting an appliance dolly that somehow helped, but not the planned way. So, not the location, but the whole system appeared to be disorganized.
DANILO BOZZA PAGANI
Évaluation :
2
Upon arrival we were informed that we had to unhook the auto transport ourselves and place it inside the gate then drive the truck around to a parking spot. The other option given was if we didn't do this ourselves, we'd have to drive it to another location. Person had no knowledge on how to do this due to the statement from her that she didn't normally work at this location. Other than this, service at this location was pleasant but not helpful.
CHRISTINA GREENE LAWSON
Évaluation :
3
U-Haul needs to honor the guests preference of truck size and location. We made our reservation 2 weeks in advance; the night before our pickup U-Haul calls to tell us that we were changed to a 26 ft truck (we ordered a 20ft) and they changed our location pickup 20 miles away from our choice location. It was take it or we will cancel the reservation. While we were traveling halfway through our trip U-Haul calls and changes our drop off location again 15 miles further than original location. NOT HAPPY WITH UHAUL WILL NOT USE AGAIN! The employees of Hamilton and the UHAUL drop off were great! Corporate was the problem.
James Stacy
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jessica Parpon
Évaluation :
1
The lady at the store wreaked of drinking alcohol. The uhaul was covered in mulch on the inside, and had others belongings left inside including a mini refrigerator. We booked another uhaul that same day online. Put my card info to hold..get there and they do not have any box trucks which is what we reserved and they said they had. We were told "that's just how we do things" when we asked why did you let us reserve it and go out of our way to come here and get it if you don't have it?
Clay Paris
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM CRAIN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ginger lowrie
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jessica Johnson
Évaluation :
3
Have equipment reserved or notify customer ahead of pickup date.
Robert Scott
Évaluation :
5
Have rented storage for a boat a camper as well as storage units at this site for more than 9 years. Excellent service à la clientèle
SHARON SMITH
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rick Walker
Évaluation :
5
Management was nice and friendly they hooked me up what is a good appreciate it thank you will return in the future if needed
JERRY EDGAR
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES ORR
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Expérience générale
Évaluation :
5
More lighting needed. A few minor things like bent lock slide. Staff was ALWAYS FRIENDLY AND HELPFUL !
Susan Coker
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Expérience générale
Évaluation :
5
That sweet lady Ms Lorie, is awesome! She was very helpful and went above and beyond for me. Need more people like her,very professional. Thank you Ms Lorie
Fred Ford
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Expérience générale
Évaluation :
5
Great staff!
Joella Cooper
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Expérience générale
Évaluation :
5
Being a 6 year tenant I was vey pleased with the facility and the staff was excellent. I hated I had to move I will miss the staff. I highly recommend Hamilton self storage in Hernando
Scott WIELAND
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Expérience générale
Évaluation :
3
U-Haul offered a free month of storage with trailer rental. Did NOT utilize a unit because you do not participate in this program. Rented there before for years.Girl at counter rather rude about it.
Charles Wright
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Réservation
Évaluation :
5
renting a storage unit was extremely simple and your employee at this location was extremely helpful
Privacy Request
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Premières impressions
Non les évaluations ont été soumises pour cet établissement.