Évaluations des clients Hamilton Shell and Gas

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Hamilton Shell and Gas

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Monica S. le

Évaluation :

The location name was wrong! I put extra miles because I had to keep going around in circles to look for it then finally figure it out and was told just to leave it on an empty lot and the person encharged of the paperwork was not there so was told to park and leave the keys with the gas station attendant. The lady was very nice but that wasnt her job. Left there not knowing if it actually was the right place or not and called the 800 number and was told I needed to to a walk through after I left. Very disappointing.

Keith C. le

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Their computers were non-functional, processing the trailer rental took 45 minutes, they just handed me a set of wires and sent me out to manage all the connections (hitch, electrical, etc.) to my car. They also didn't have the furniture pads/blankets that I had ordered, nor did they have the dolly.

Nichole L. le

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Le client n'a pas laissé de commentaire.

Clint C. le

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Le client n'a pas laissé de commentaire.

Mychal H. le

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The lady in Hamilton City where we picked it up from informed my husband and I that we had to return it by 5 o’clock. My husband and I hustled and worked hard to meet that time and brought it back by 4:45 to be informed that we were late and it should’ve been there by 11. We were charge for an additional day. We informed the clerk/person who we dropped it off with that we were told 5 o’clock they said we needed to take it up with the U-Haul. that we would be charged. After a long day of moving in the heat of 104 we did not wanna argue and paid for the additional day.

Bradley F. le

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Only one person in front of me in line, still took 30 minutes. Floor in truck cab a mess of sticky goo (spilled soda?).

Randal F. le

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Negative review not based on location but the process. First of all its not a shell. Some other name. Trucks are parked down the road which makes it more difficult to find. Employee from lakeside uhaul tried to have me drop the truck off in Chico (60 miles out of the way from my destination) then a different location. But she said she could check a customer undecided box, therefore allowing me to drop it off at any uhaul location. Sounded good. Tried to drop it in orland but location was not set up yet. Employee said closest uhaul was corning, so I drove there (18 miles) get to corning uhaul which is more of a repair shop. Employee said I could not return it there because Hamilton shell was on my contract another 20 miles to Hamilton. Couldn't find place. Name is wrong. Employee never returned a uhaul before. Then had to get a ride home. Nightmare. Took most of the day just to drop the damn truck off

Scott M. le

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Because this location is a gas station, convenience store & Subway restaurant it was busy when we arrived for the drop off, but our wait for assistance was not long at all. Staff was very polite and friendly. We had no issues with our return at all. Definitely nice to not have to drive the additional 10+ miles to a drop off location in the next town over.

nicole E. le

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Le client n'a pas laissé de commentaire.

dennis W. le

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the attendant did not leave her office to do a walk around nor insure that I was hooked up legally.. She was operating a busy gas station mini-market and U-Haul office with no help.

Travis S. le

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Great staff very ez to work with

Jill C. le

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Le client n'a pas laissé de commentaire.

Kimberly E. le

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It took them about almost an hour and a half for them to get the auto transport. They’re system was having glitches and they had to call U-Haul directly. The equipment that was provided was extremely rusty that the ratchets weren’t working. We had to pay auto zone to put an extra ratchet on our vehicle. Overall it is a terrible location. I will never go there again

martha A. le

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Le client n'a pas laissé de commentaire.