Customer Reviews for Hamtramck Hardware
(U-Haul Neighborhood Dealer)

Évaluation :

5

Bien

Évaluation :

3

Get a better location.

Évaluation :

5

Great personnel, though the Uhaul process is stressful since you're not 100 % sure you'll get the equipment that you need when and where you need it.

Évaluation :

3

I reserved the rental truck for 10:30 but waited for them to get it ready. I didn't leave until 11:05. The constant texts from U-Haul were annoying as hell.

Évaluation :

5

I would advise to clean out the back it was a bunch of dirt rocks I had to clean out before loading my things

Évaluation :

5

Good service

Évaluation :

4

It was okay

Évaluation :

1

They were rude. I had to walk around and find the truck because they just gave me the keys and walked away it was dirty in the inside and the back. They lied about the amount of gas that was in it and when I returned it no one came out to check the truck. In my opinion that uhaul office is the worst I've ever been to and I will never go there again.

Évaluation :

3

Employee should inspect the vehicle the employee gave me the wrong truck and it had a almost flat tire I'm glad I made it to my destination

Évaluation :

5

There's none to share at this time but overall it was a great experience

Évaluation :

1

Unqualified and old cars, not good services, and poor communication with customers

Évaluation :

1

This location is terrible...when I arrived the truck I had reserved wasn't available so instead I had to get a bigger truck and the $50 reservation guaranteed was not honored. Upon returning the truck st my scheduled time my personal vehicle was locked inside the parking lot for this location so I had to drive the uhaul back home and return it the following morning as soon as they opened. When I arrived to return the truck I explained that I was unable to return it the night before because they locked my vehicle in the gate so I was charged for 2 days for rental fees although I didn't use the truck for 2 days. I reached out to customer service and was hung up on twice. I've used uhaul multiple times and never had these type of issues. I am highly disappointed with my experience.

Évaluation :

2

The U-Haul was filthy and I signed up for mobile pickup to avoid having to go inside and still had to go inside to be able to pickup the U-Haul.

Évaluation :

4

Great service and experience all around. Will go back again!

Évaluation :

3

Customer service takes long. Brought truck back within my time frame but representative did not tell me that uhaul closes at 4:30 pm. I was there around 4:35pm. They took key and did not check the truck. They said someone will do it in the morning. No paper Givin to me after I returned. I don't want to be charged extra fees. Representative was nice and kind when dealing with me.

Évaluation :

3

My pick up time was at 9:30am, when I arrived the staff had to call someone else to assist me. Waited 20-30 mins to get the truck. The doors were not in the best condition ( had to literally slam the door twice for it to securely close). The staff was very unorganized, when I brought the truck back I had to wait again. The guy wanted me to just drop the keys off and he'll reach out to me if any issues with the truck arise. I asked him to inspect the truck completely while I was there, being that I went less than 25miles and brought the truck back in the same condition. I did not want any call later saying there was damage or be charged for anything. I would not recommend this location.

Évaluation :

5

Great service friendly

Évaluation :

2

The interior of the pickup truck was in an abhorrent condition. There were food crumbs, trash and food slops all over everything. There were long black hairs stuck to the sticky slops of who knows what liquid? Quite possibly it was spit. The worse thing was that the previous renter had smoked inside with the windows up making the whole truck (and in turn our clothes) stink of rancid tobacco for the three hours we were in it - they had even ashed out their cigarettes in the cup holder. As if this wasn't enough the gas tank was so empty that the light was flashing.. We just couldn't believe it and wE will NEVER rent anything from this location again. I took pictures of everything described here and am happy to send them to your office.

Évaluation :

4

They are over charged for gasoline I don’t why. 1 gallon gas price $3,19 but they are charged on me $25 too much.

Évaluation :

5

clean the truck

Évaluation :

5

Everything was clean and maintained in the uhaul. Will definitely come back if I need services in the future. The guys were nice and patient.

Évaluation :

2

Clean the vehicle before next use and have the truck in the location you requested.

Évaluation :

5

The truck needs a tune up. Especially the transmission needs to be check... I didn't like dropping the keys in a drop box during business hours. I like to deal and complete things face to face. And my reservation was for pick up truck and I had the large bedroom truck.

Évaluation :

5

Thank you for the excellent customer service. The gentleman that helped me was kind, polite, considerate, professional and really worked with me and helped me. He went above and beyond and I am so grateful!

Évaluation :

5

Uhaul Hamtramck - Been here twice now, customer service and staff are excellent on Tuesday and Wednesday. Nice trucks and an attached hardware store if you need any supplies. Good experience all around! Honest/Friendly

Évaluation :

3

the wait to process the rental was long. only one representative was knowledgeable about the process.

Évaluation :

1

They charge for stuff that were not giving to me

Évaluation :

1

Charged me twice

Évaluation :

5

I come here although I live in St Clair shores. customer service is great even when they are busy.

Évaluation :

5

My man was good people

Évaluation :

4

Update the uhauls my god

Évaluation :

1

The improvements I'm suggesting are Customer service classes, to all those employees. There is no organization. They charge me for an extra day and I was there but 24/7 locators said the truck had to been parked across the street in there lot which I could get in and nobody told me that the office in which I rented truck where they brought it to the door to check out. So I gave the key to associates and they lied to me a said they would take care of it. Then falsely charges my card. Communication Could have solved all this. There tone and attitude was so unconcerned and like so what didn't want to help me and I really felt disrespected I still held my composure with dignity and self respect in that public place I wait for 1hr for them to help because it was unorganized and customers are shouting and saying where is the line and they just hand picking the loudest customers to help them first. No social distancing and smells like rats in the building because the place wasn't clean and fowl order while I was waiting for them to find someone who knew how to enter uhaul truck and rent like I stated before I couldn't get on website in the beginning because I found out after that you have to be in the lot across the street

Évaluation :

4

The guy who checked me in seemed new. He wanted me to just drop key in drop-box. When I said I needed documentation of when the vehicle was dropped off; a colleague went through the process with him. He then went out to vehicle checked mileage and gas; noted time and gave me a receipt.

Évaluation :

3

Make sure the box is cleaned out. There was large pieces of glass still in the box and the front passenger tire was very low.

Évaluation :

1

Stop using Hardware Stores to serve as UHaul locations.

Évaluation :

3

It was ok . The truck wouldn't start loose battery cable had my son tighten it after got it home then it was fine. Should get credit for repair.. other then that issue it was good.

Évaluation :

5

Merci

Évaluation :

4

Be nice like that

Évaluation :

5

Great service. I will recommend to my friends for sure.

Évaluation :

5

Nice people very friendly and helpful the plqace is easy to get in and out with the trucks

Évaluation :

3

I had difficulties getting the truck. I spent a longtime waiting for a rep. to hell me get the key. I was over charged. Someone was supposed call me to dispute the charges. Ut I never recieved a phone call.

Évaluation :

1

To slow no service !!! Go see them and you will find out!!!

Évaluation :

5

Great costumer service. truck was clean and drive very smooth.

Évaluation :

2

the two guys that helped me where helpful and nice but it took 2 hours, i was charged more than i was suppose to be (ended up being refunded), the truck was super dirty in the cab, found tobacco and marijuana residue in the cup holders, found a small joint in the door jam. it smelled like marijuana. i had to clean up dirt and some sort of dried spill.