Customer Reviews for H&H Grocery Depot
(Concessionnaire U-Haul dans le voisinage)

279 évaluations

1442 Lawrence Ave W   North York, ON M6L1B5

(416) 695-7776

Heures d'ouverture de l'établissement

  • Lun - Jeu : 9h am à 9h pm
  • Ven - sam : 7h am à 7h pm
  • Dim : 10h am à 4h pm
Heures d'ouverture spéciales
  • 12/15/2021 - 1/4/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(416) 695-7776

1442 Lawrence Ave W
North York, ON M6L1B5

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 9h am à 9h pm
  • Ven - sam : 7h am à 7h pm
  • Dim : 10h am à 4h pm
Heures d'ouverture spéciales
  • 12/15/2021 - 1/4/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Very fast service. Everything was great from initial pick up to drop off.

YAROSLAV S. 
Évaluation :
5

Always a perfect rental. These people are amazing and so kind.

SAMIRS B. 
Évaluation :
1

It's a very bad service not recommended them

SUNIL R. 
Évaluation :
2

I got a van that did not have windshield washer liquid and I had to stop to buy some because I could not see anything, when I complained with the lady at the counter she start arguing with me. I will never get a vehicle there again!

GIUSEPPE P. 
Évaluation :
2

This location is run out of a bad convenience store. Very slow/ unorganized.

HARRYD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darrell W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

milad M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHINE B. 
Évaluation :
1

the staff member was very unprofessional.

ADAMA K. 
Évaluation :
1

Improve customer service in this location. Add visible company sign it was difficult to find the store. Make sure the car is clean because we got a very dirty truck . The guy in this location made a huge mistake with our invoice and we are very disappointed the way your customer service handled the situation.

YEHUDA S. 
Évaluation :
5

Ayo this be da best location ya hurddddd

Hung Van D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA R. 
Évaluation :
5

The final price is so far from the 19,99 $. Not my first time experiencing this. But definitely an issue.

MARSHA B. 
Évaluation :
5

If the location had the ability to open earlier than 9am.

Adrian R. 
Évaluation :
1

That was terrible. The park brake has been problem and I call them but they don't care. They said no problem driving 😐😐 I didn't fell safe and I had lots of stress.Because of that problem I was a waste of my time and I could not move my belongings in time. But they charged me without any discount 😤😤.

Arezoo S. 
Évaluation :
1

You guys owe me for a utility dolly I paid for it there was not 1 provided

Tyler B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KALIL L. 
Évaluation :
1

Let's start by giving clients half a tank and not a quarter tank. I had to put 30 $into the truck just to get where I'm going just to be charged 60 $in gas on top of that. What use is the truck when you can only drive it to a gas station?

JOVIANALFRED R. 
Évaluation :
3

This location is in the main level of a building apartment. The grocery store owner run the U Haul business. Wife, Husband, minor son all run the business together. During my transaction they became unruly at the drop of a hat. I had a guaranteed reservation by U haul for a truck pickup. I even called before hand to confirm that the truck is available for pick up. They confirmed yes. When I reached there they changed the version to truck is delayed. Its not here yet. When confronted about why did you give incorrect information on the phone, they because extremely rude and asked me to leave the shop and talk to U haul for anything further. 0 customer service. Thankfully in 30 mins of wait a new truck came and I was given the same. Next - they forced me A LOT to buy the insurance on the truck. I declined politely. The minor son was filling up the online contract. He is hand in gloves with his parents. Even after my declining the insurance he added it up. And then the parents came to argue on that as well. They started by saying - the insurance CAN NOT be removed as the contract is ready now. I said - I have not even signed the contract - how can you finalize it. After few minutes they realized they're in the soup and I won't budge. Off came the insurance instantly. Then they threated me, a single scratch on the truck and you have to pay 45000 $ once you return the truck. As if I'm renting a Bently!! Return was not crazy because they wanted a "good" review. I promised them a "honest" review ! Here it is.

VINAY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHENELLE W. 
Évaluation :
1

The service was very poor and they did not care about their customers need.

JALILAHMAD N. 
Évaluation :
4

Fill the gas up in the tank as it is hard to know how much fuel needs to be added. I should be informed ahead of time where I should leave the truck when I return.

MARIJAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALVINDER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELJ H C. 
Évaluation :
5

Good rental experience

SUHAIL B. 
Évaluation :
5

Nice and clean

ERICK N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN E. 
Évaluation :
5

merci

Kirt P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lanny R. 
Évaluation :
3

should explain policy and insurance safe move properly. also check truck after returning if authorize agent is there.

ASHISHKUMARJASVA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELAA N. 
Évaluation :
2

They tried to overcharged me

DANY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo B. 
Évaluation :
2

Fuel tank was not full on receiving although gauge was on F. I drove 20 miles and topped the tank costing 25 dollars and fuel gauge showing much past F. No recompense for the gas I provided. Inner windshield needs a good cleaning. Rating is difficult as this is my first U-haul. Good parking. Would not know the location except for Google.

PETER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHMARTIN C. 
Évaluation :
2

Location is fine. Truck was not ready or cleaned when I arrived despite ample time for it to be ready. Fuel tank was low so I had to stop for fuel before leaving for my trip and again before returning the vehicle.

Sam B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KING JEESONGALAG B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDONKEVIN P. 
Évaluation :
5

Raj and his family were great... will definitely recommend them to family and friends

lynne P. 
Évaluation :
5

Best customer service at this location!! Have rented there twice just because they are so nice and helpful.

CHRISTA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander M. 
Évaluation :
5

The family was nice. Upon arrival had a nice chat after an unpleasant customer with a ridiculous request. Equipment was clean and well looked after.

Genny T. 
Évaluation :
5

The owner at this location is very friendly and helpful.

JOHNTIMOTHY C. 
Évaluation :
3

The right side signal wasn't working of the van.

ATIQUE A. 
Évaluation :
1

I will never recommend Uhaul to anybody. It was a mistake using Uhaul. I really regret.

adra A. 
Évaluation :
1

Customer service is very poor. Store attendents are very rude to the customer.

DHAVALANANTBHAI D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

FAIK H. 
Évaluation :
5

Above average customer service. Run by a sweet family giving their best they can. Keep the hard work! DS

DANIEL S. 
Évaluation :
5

Easy check in and out, great customer service, recommend everyone to rent from here only!

Dipikaben P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samir B. 
Évaluation :
2

Though the people were friendly and nice, the van was dirty inside and out. Also, I got a parking ticket on my car after obeying all their direction and booking my car online at the site where they told me to register. It isn't worth my time to fight it. I'll just pay the ticket.

FRANKWILLIAM F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALIASGARSAIFEE P. 
Évaluation :
5

The rental was to come with a dolly but one was not provided and I was charged for the dolly anyways. The people were great to deal with although the location set up is quite strange the personalized service made up for the location set up.

Emma K. 
Évaluation :
4

The sign of the U-haul location is hardly visible. Hard to find the office.

VIKTOR B. 
Évaluation :
5

Customer service was amazing. I would go back again.

Frank S. 
Évaluation :
5

Very helpful customer services

Hazel Z. 
Évaluation :
3

I want to make it clear that the online service is NOT appropriate for this location - you have to talk to the owners to get the keys and to figure out parking. Also, I was charged an extra 25 $cleaning fee that was NOT on the original contract - such a scam! Not recommending U-Haul online service to anyone!

Darren L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando G. 
Évaluation :
5

Great service! Would rent with you guys again. Thanks

Eftimia R. 
Évaluation :
5

Very efficient service either in person or online to complete rental process. Online may take a little longer but process is not complicated. No issues in returning vehicle, just follow online process and hand in keys.

Frank C. 
Évaluation :
5

The staff is very friendly and helpful.

ELAINEH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMIRS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELECIA RENEE M. 
Évaluation :
4

Great customer services. For drop off 20 mins after hours they waited. I will be always booking uhaul from here now. Thanks for making my move so simple and easy. Comments for others- call them while approaching the location and they will guide you properly, very professional and helpfull people!

Karan B. 
Évaluation :
5

This location is very helpful and flexible, they are willing to help us and very nice and polite. I will definitely recommend this! :)

JOVIE D. 
Évaluation :
5

Lovely couple run this location, very easy to work with.

Patricia T. 
Évaluation :
4

I requested a booking by phone call and was sent a confirmation email. When I arrived at the location on the date of appointment the van was not available. Calls were made to Uhaul customer service and it was confirmed that the booking was made but arrangements were not made for the van. In the end, I was compensated with a bigger van, and extra hours to make up for the initial disappointment. Other than that the location was great. Please ensure all bookings made by phone call are entered into the system.

DAVID I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pablo Salomon M. 
Évaluation :
1

The agent Rajoobhai Patel at 1422 St. Lawrence Avenue, gave us a very pathetic experience of Uhaul. We hired for 24 hours at 6:35pm for 24 hours, telling us the truck is available for 24 hours gave us only for 16 hours, then in the morning at 11AM he started abusing over the call saying we have to return the truck by 12 noon as he has other customers. To raise a complaint about this we have to waste 2 hours with the call centre and asking to change the time to 6pm and in order to do this we got late and only because of his behavior and wrong commitment, I reached back half an hour late and was charged late fee, so this fee needs to be refunded, next there is a cleaning charge of 56 dollars which is not part of the contract and there was no discussion about this. When we went to return the contract then he along with his wife started abusing telling we got late and was shouting at the top of the voice so I need the refund of cleaning charge and additional charges of 2 day and additional other charges. I would recommend no one to take Uhaul truck from 1422 St Lawrence Avenue, North York, Ontario

SATYAJIT B. 
Évaluation :
5

Excellent Service

GILSON D. 
Évaluation :
5

A very patient and helpful family made my moving experience a joy and a breeze. Thank you and keep up the great work.

AMYSIMONE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ribhvan R. 
Évaluation :
4

An excellent pickup and dropoff experience. The place looks like an apartment building, but in fact there is a little store, and plenty of space out front for trucks to be parked and inspected. Trucks are moved from their parking lot to the storefront for pickup, which is great. The checkin process at the desk was very smooth, and most of the process is automated (no paper). Helps if you know how to use a cell phone. Registering of my car to leave in their parking lot was also very easy, but again had to be done on a website on my cell phone. The truck was clean. Both people that assisted were friendly and helpful. A very enjoyable experience all around.

CHRISTOPHERR U. 
Évaluation :
5

great service, good people, price was right, plus free parking, bonus.

ASLAM N. 
Évaluation :
5

Wonderful service. Thank you for making my move a pleasant one. Cheers.

Jeremy S. 
Évaluation :
5

Super friendly people, clean truck, great price - just perfect!

SAMIRS B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

NELIZA PLZARRA L. 
Évaluation :
5

The owner is a really nice person and very friendly

HAKAN P. 
Évaluation :
2

My location was changed twice for pick up. Customer service misinformed me that I could pick my Uhaul up online and becuase of this had to wait an hour until the location opened up costing me 60,00 $ in labour for the guys I hired for my move. I dont understand why you only have some vans for just one way . Moving is tough enough to be Uhaul makes if more difficult.

BARRY W. 
Évaluation :
1

I was not given the right instruction when taking the van. Also we have a pending u haul problem for the last 2 weeks where I was charged 80 dollars, where it was explained with u haul customer service that we weren't able to take the van due to some problems involving the brake and I was told to keep the van back and I will be refunded the money but till date we have not gotten any response or any news regarding that.

AQIB Z. 
Évaluation :
5

Best experience

KAREEM I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR A. 
Évaluation :
5

Raj was very helpful and professional. Would definitely use their services again.

Jason L. 
Évaluation :
1

Misleading, wrong information and selfish.

KANE O. 
Évaluation :
1

I was misinformed by the management staff here. They seem to run a friendly family business, but they told me I could drop off my truck here; which was not allowed. I confirmed with them multiple times about this and simply misinformed by the worker. Mistakes do happen, and I do understand this may happen, but they did not take responsibility after and I was left alone to deal with the mess they created.

william K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YEHUDAH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

J-CLAUDE C. 
Évaluation :
3

I requested for a Dolly along with the truck. The Uhaul customer service representative said it will be in the truck upon pickup. However, at the time of pickup, the agent at the location said they will not provide dolly for one way truck rental, despite having them. This is very poor customer service and lack of coordination between Uhaul agents. I ended up lifting my boxes. Will not recommend this location to others.

Venkata N. 
Évaluation :
5

Website says you're open for 0900 but storefront wasn't open till 10.

Hagop V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan R. 
Évaluation :
5

I had a great experience renting, and returning a van at this location. I was there at opening and a line was starting but I was in my van not more than 5 minutes later. Very efficient, very friendly

CURTIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shahriar G. 
Évaluation :
1

Customer service was horrible. I got charged a cleaning fee of 50,00 $ when clearly the vehicle was brought back spot clean. The 50,00 $ charge was fraud...plain and simple. I'm looking forward to getting a refund back for such a fraudulent charge.

Joseph C. 
Évaluation :
5

Thank you for the wonderful Customer service! Will definitely be renting from you again.

Giovanni F. 
Évaluation :
1

The lady at this location was very unprofessional. Rude and horrible. She had tryed to tell that I asked for the Insurance when I indeed did not. And then when I tryed to refer back to the camera that was facing in my direction she asked me what am I the police officer.

KEVINFRIAS P. 
Évaluation :
1

Charged me a lot money for damage but I didn't even had a little scratch on it at all , I know what I'm doing when I rent those kind rental, bad language speaking after I called them what's going on , not good at all , I'm still getting a lawyer for that , not that easy to let it go and pay that much so easy because I didn't do anything to the car .

MAJID Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIVASHANKER K. 
Non les évaluations ont été soumises pour cet établissement.

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