Le client n'a pas laissé de commentaire.Paige D.
Customer Reviews for H&M Roadside LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Pensacola, FL 32526
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h30 pm
- Sam - dim : 8h am à 2h pm
Heures d'ouverture spéciales
- 1/16/2022: Fermé
- 1/22/2022 - 1/23/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This location is close and convenient. Beth was working the desk. She was super friendly and knowledgeable. Would definitely rent from this location in the future!John M.
The truck I rented was clean and ran well. My only complaint was that it stunk of cigarettes. Beth at the rental was very nice and efficient! Will rent from them again.KIMBERLY D.
The lady's were fantastic! When my trailer was not at the location it was supposed to be they got one for me immediately. Great experience and great customer service!JOHN B.
Beth in the pickup office was excellent!!! Also the man at drop off was extremely pleasant! Great people.LESLIE O.
Le client n'a pas laissé de commentaire.Aimee S.
Truck gets about 6 mpg or prior renter did not fill tank. Required 7,3 gallons to fill after putting 44 miles on the odometer.GARY D.
Le client n'a pas laissé de commentaire.JOSEPH J.
Excellent service à la clientèleBRIAN M.
Le client n'a pas laissé de commentaire.SOLOMON H.
Le client n'a pas laissé de commentaire.SHANNON B.
Building and yard are dumpy. Cracked windows, fence is tipping over and needs painted and new boards. The lady that waited on me was amazing. Très rapide et professionnel.KATHLEEN R.
Great customer service! Friendly and helpful!Mary Lou M.
Availability showed one thing but then I checked back 2 minutes later and it was not. When I got to location I confirmed it in fact WAS still available but still chose the 10' truck (didn't need next size up after all).JENNIFER P.
Le client n'a pas laissé de commentaire.ERIC B.
The lady at the desk was very friendly, knowledgeable and eager to politely help the customers.W S.
Le client n'a pas laissé de commentaire.KRISTIAN F.
Le client n'a pas laissé de commentaire.Antrone S.
Le client n'a pas laissé de commentaire.ARNO K.
Great customer service!Michael S.
Le client n'a pas laissé de commentaire.Stephen L.
Le client n'a pas laissé de commentaire.Jonathan V.
Customer service was greatMICHAEL A.
Le client n'a pas laissé de commentaire.DONALD W.
Thank so much h for being able to help make my mom's move s.ooth thanksFELECIA J.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.Scott D.
Le client n'a pas laissé de commentaire.Samantha P.
Le client n'a pas laissé de commentaire.Stephanie T.
Le client n'a pas laissé de commentaire.WILLIAM M.
Great service. Great place to rent from.JOHN D.
Le client n'a pas laissé de commentaire.Joellyn J.
Everything was great except the cost of renting the truck. 4 days 521.00. That is way too much to have to pay to rent a truck. And the truck smelled like cigarettes.charlie C.
Le client n'a pas laissé de commentaire.Clayton T.
Beth was great. Did all she could to better a bad experience.thomas G.
I had such a great Experience with renting from this location. The Uhaul representative went above and beyond to help. There was no 10 ft truck available and we were gonna have to drive a hour away to pick it up, Within a hour she located a truck and made all the arrangements for us to pick up at her store. She is Awesome!!!!John P.
Le client n'a pas laissé de commentaire.Nancy G.
Had terrible u haul experience until contacting H and M. The lady was GREAT. VERY HELPFUL. Drop off of transporter very smooth thanks to her.thomas G.
Le client n'a pas laissé de commentaire.Lonell W.
Facility not open when told they would be open. Lock to get key out on a Sunday did not work. Had to be inconvenienced to come back Monday. During the return facility was not open again. Called number on website no answer and no ability to leave a message. By the time I figured out online checkin it would have been late. Called uhaul and waited on hold for an extensive amount of time and accused us of being late and having to pay late fees and the rude disrespectful women on the phone kept talking over me to the point I had to ask her to shut up and transfer me to someone who could fix this. Very unprofessional on both uhaul and the facility we rented the vehicle from on so many levels.William H.
Overall experience was great! Good, clear communication. They even turned the truck towards my preferred direction so I didn't have to turn it around.Robert M.
We had an enjoyable experience! We went down there without a reservation they found us the truck the next day which was a relief had to return it before they opened so we used the phone check it back in a couple of photos and we were off to airport so super easy and the lady at the desk was very helpful and nice!DAVID TODD J.
Super quick and friendly. Great location!Walter D.
One tire on the truck had a hole and was not holding air.ZETH H.
Le client n'a pas laissé de commentaire.Jack W.
A little expensive for what I needed, but the personality and attitude of the girls at the front desk were excellent. Love the way they treated us and they were extremely helpful.Angela B.
Truck was dirty when we got it had a funky smell was at 188 miles to empty when we got it ( less than half full) we returned it with 197 miles until empty yet we are accused of not filling it up enough. We are also accused over putting damage on the truck which we did not. I'm addition to being on the phone for hours with no help and a rude lady at the store. Never will we be coming back and I will make sure none of my friend will be using this service as well. I would not wish this experience on my worst enemyTaylor B.
Great customer service Melissa was extremely helpful and polite.TIARA J.
The fat and ugly tub-o-lard charged me an extra 100 for smoking when i wasn't smoking in the truck THEN lied and said the card on file WOULD NOT BE CHARGED. Guess what, it WAS charged over 200 dollars.bradley B.
Le client n'a pas laissé de commentaire.TAYLOR C.
The windshield needing cleaning and the truck needed to be washed.John G.
Best of the best. 5 star operation. Made this simple and easy. These are really friendly, competent and wonderful people to deal with. ThanksAnthony R.
Le client n'a pas laissé de commentaire.Harold G.
The lady in the office is freaking awesome! I love her energy! She's friendly as well!DARPAN P.
The â€œawaiting approvalâ€ stage took a lot longer than expected. We sat with it like that for almost 15 minutes. I wish there was a way to take care of that before sitting in the Parking lot. Would be nice if people were not allowed to return a truck on E. We turned the truck on with 0 miles till empty showing! Howeverâ€¦.The lady at the counter at this location is amazing!! I will keep coming back because of the staff!JENNIFER B.
My reservation was unexpectedly shifted to this location without giving me notice. I had to uber from the location where I'd made the reservation to this location. Then when i got in my truck it smelled like i was snorting the contents of an ashtray. It was so smokey I got a sore throat if i drove for more than 15 minutes.KEVIN H.
Took me over a hour just to get truck. Noone there did all over phone.Anthony G.
Le client n'a pas laissé de commentaire.Michael L.
The rep made it so easy for me. She was very sweet and friendly.JESSICA L.
Le client n'a pas laissé de commentaire.TERRY N.
The woman at the desk was very friendly but it took me a while to be served- she did not seem in any hurry which was frustrating for me on that day because we were two hours behind moving schedule due to failure of our original UHaul location to serve us. I felt it could have been quicker and more streamlined. But overall it was an OK experience and the contract and billing was clear and understandable.Carly W.
Beth was very helpful with my situation and able to get me exactly what I needed. Willing to go above and beyond.GARRETT S.
Le client n'a pas laissé de commentaire.DEIDRE W.
Le client n'a pas laissé de commentaire.Tom V.
Truck was ready when I arrived to pick it up and Beth was very knowledgeable and helpful.GLEN A.
Le client n'a pas laissé de commentaire.Jorin D.
Great customer service! I will definitely use this U-haul location in the future.LATARSHA E.
Le client n'a pas laissé de commentaire.MICHAEL I.
It was friendly, quick service. Could ask for a better experience.LESLIE W.
Le client n'a pas laissé de commentaire.Jennifer B.
Le client n'a pas laissé de commentaire.Deshaun C.
The van had dog hair in it and consistently had ac/ power issues the whole way.CLIFFORD H.
Le client n'a pas laissé de commentaire.MANUELITO G.
Le client n'a pas laissé de commentaire.JOHN C.
Charges extra fr things that I wasn't aware of.CHINA W.
Le client n'a pas laissé de commentaire.LIAM W.
The uhaul site was down during checkout and the phone lines were crazy, I was unable to get a rep on the phone for 24 hours. Luckily this location called me as I was calling them to check in the equipment.Gabrielle F.
Le client n'a pas laissé de commentaire.Gonzalo Z.
Le client n'a pas laissé de commentaire.PENNY N.
absolutely the best, thanks again.ANTHONY R.
Couldn't get anyone on phone multiple times. Very crowded business with minimal space. Charged for insurance after I had checked decline when reserving...they asked my husband when he picked up truck, and he agreed. Not the most organized experience. Truck was great though!LUIZ D.
Excellent customer service. Easy and quick process!JOHNATHAN P.
Your in person and online experience were without a doubt the most pleasant and well suited. Friendly staff, ready equipment and great return system made me a repeat customer. Merci!ISRAEL G.
Worst experience ever with any company in my life. Scheduled and appointment for a pick up truck at 11:30. When I got to my appointment the only worker in the whole building was outside talking to another customer, so I waited in the wait area until she finished, once she checked me in it was 11:45. Once she finished checking me in she advised me they do not have the pick up truck at this location (even though the website allowed me to reserve it) so I was stuck with the big truck. At this point she sent me a text message to confirm the truck didn't have any marks etc before leaving. She sent the text 3x and the link would not work so she then sent it to my email and it finally worked. At this point it was already 12:00 and my reservation was supposed to be at 11:30 for 2 hours. I was under the impression she would change the time since I didn't actually leave until 12:00. Upon returning the truck at 2:00 she then told me I gotta as considered late and would be charged another day. I questioned why when we didn't even leave until 12:00 and that was not my fault. She then told me I can take it up with the manager. Once we get inside to speak to the manager, the worker tells the manager about the situation but says our appointment was at 11:00 and we showed up late at 11:30. I then said that is not true I have a screenshot of my reservation in my phone for 11:30. The manager then starts yelling to me and the worker telling both of us to â€œshut the hell upâ€ and then tells me not to correct her employee and that she is the boss not me. My husband then says ma'am we are just trying to explain the situation but your worker is lying about the reservation time. I then ask to speak to her boss, the manager then yells â€œ I own this mother fucker! Both of you leave now or I will call the cops!â€ Of course we do not leave because I would like to know why I am being charged for another day and trying g to explain to her the situation. She refuses to talk to me or my husband and continues screaming GET OUT NOW I AM CALLING THE COPS! So low and behold. We exit the building and I see that I have been charged TWICE and have no one to talk to about what happened because she refused to speak to us. I will NEVER use Uhaul ever again in my life. I can not believe we were treated like this.BRANDY S.
My favorite U Haul location. Always friendly, always helpful, always provide the best service and make the experience pleasant. Thanks again.ANTHONY R.
Le client n'a pas laissé de commentaire.Carolyn B.
Great worker very polite and friendly. I don't see any problemsHELEN P.
Great service and would definitely recommend to anyone I knowAnthony T.
She was very nervous nice. Considering they haul site was down.THOMAS P.
Le client n'a pas laissé de commentaire.ALICE W.
No complaints. Agent was very professional and helpful.CARLTON C.
Le client n'a pas laissé de commentaire.Evaney G.
Very helpful staff!!!!Evaney G.
I wasn't told at rental that an after hour charge would be $20. I was just told that it was no problem if I returned it after hours. We got to the store at 4:45 or so and just parked the truck, dropped the keys, which was the instruction, and we left. Had I known that all I had to do was run in to give them the keys in order to avoid the $20 charge, I would have since we got there before the store closed. It was frustrating too because we originally had reserved a confirmed truck at another location. That location didn't have the truck and referred us to another location. It's just frustrating because all around I was given misinformation not only on the truck being confirmed by the online reservation system but from the referral store, that was still open at return, not mentioning the return fee. Seriously, I would have run in because we were there before the store closed. And I believe that they were off in their return mileage because there is no way we put on 81 miles on a local move.BARBARA R.
Beth was who I dealt with, and she was very helpful. She went out of her way to be helpful in every aspect of the transaction. And of course she was pleasant and easy to talk to as well. Great experience!DAVID JOHN H.
Le client n'a pas laissé de commentaire.Anthony T.
People are great. Quick and responsive.Larry B.
Super friendly staff and overall excellent rental experience. Equipment was clean and easily accessible. I would definitely recommend this location to friends and family.ELIZABETH R.
Le client n'a pas laissé de commentaire.CHARLES H.
6x12 Trailer right rear tire was completely flat. site had no air and would have to call a tow truck for air. i had my own air pump. also, hitch had great trouble getting on the ball, same ball i used for the last 7 uhaul trailer rentals in the last 2 years. i had to use my tools to try to get the latch around my ball, as it seemed to be distorted for some reaosn.Omar Z.