Évaluations des clients Hands 2 Hands

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Hands 2 Hands

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Marc R. le

Évaluation :

Great location and great service. Thank you! Marc Reibold

Hunter H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ben J. le

Évaluation :

Staff was very helpful and nice. Made our moving experience a lot less stressful.

John L. le

Évaluation :

Truck I think may have been one of the first U-Hauls ever built. The dash board lights were very dark and hard to see. Thankfully I wasn’t moving throughout the night or I would’ve had no way of knowing how fast I was going. When we arrived to pick up the truck it was in the back lot wedged up against another truck so much that I couldn’t even fit between the two to do an inspection and I’m only a 6’ tall 190 lb guy. Overall experience left a lot to be desired, I would highly suggest just driving up the road to security self storage and getting one of their trucks instead.. I know I am much more then likely going to go back to using them for my moving needs going forward.

kelly S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeremy M. le

Évaluation :

Le client n'a pas laissé de commentaire.

massoud M. le

Évaluation :

Lousy customer service and rude replies when asked questions. Shops like this will eventually bring a bad name to UHaul. This shop exaggerates damages and adds too much to the final cost. Will never shop again at this place nor recommend anyone to this place.

peter K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steven B. le

Évaluation :

Waited in line for 30 minutes while the front desk worker yelled at someone on the phone, trying to get someone else's rental situation figured out. I made reservations but it seemed very difficult for them to figure out what to do to get me a truck.

Kathryn G. le

Évaluation :

It took over 30 minutes to check out our truck, and the worker didn’t seem to care.

Shashu H. le

Évaluation :

My reservation was at 10 am. The owners were late and didn't get there until 10:30 am. Extremely late. And then I had to speak to the cashiers mother over her cell phone to check out. It took much longer than expected. 3 more customers had reservations there as well with me and we all had to wait for them to open up late when they said they opened at 10am. I was there at 9:45. I will not be using this location ever again.

Andrew E. le

Évaluation :

Faster online response time when getting approved.

Carlos W. le

Évaluation :

Le client n'a pas laissé de commentaire.

ronald C. le

Évaluation :

excellent as usuall

Arnold J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Logan A. le

Évaluation :

When I went to pick up my uhaul truck, it was supposed to be in front of the store “Hands2Hands”. However, it was not. It was behind the store in a separate fenced off parking lot with an assortment of scrap metal, broken down cars/trucks and random equipment. Also, the 36 blankets I rented were not present and I had to drive all the way to a different uhaul location to pick them up. After being told I would not be charged for the blankets, I still was. Overall, it was a negative experience and a negative look on the uhaul franchise.

Breanne H. le

Évaluation :

The correct equipment was not included in the truck. I was charged for it but never got it.

Yuchen Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thierry O. le

Évaluation :

The pick-up was not well organized, and the location was opened later than advertised. The salesperson was uninformed and the truck rented was not there and we had to settle for a smaller one. The truck was dirty, and I could not get the app to accept the choice. The return was easy, however.

Jymera S. le

Évaluation :

I got charged for something I didn’t not touch or use! And when i expressed that to them they tried to say the seal was broken. When it was not even touched. Very poor service. I’m disappointed in uhaul and the company

Alberto F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carissa C. le

Évaluation :

Store opens at 10am , the lady did not get there until after 11am.

Sabrina M. le

Évaluation :

Try implementing a lot policy. I did not realize I’d have to pay for 2 different orders just cause it was late. Things happen and I got tied up but that’s a lot for being delivered the same day just a later time. So maybe just a late fee type

ronald C. le

Évaluation :

awesome all the time

ronald C. le

Évaluation :

great people

Joseph R. le

Évaluation :

Friendly, helpful people. My rental experience was very good. I will rent from this location again. Mike (Joseph) Robb

Julia L. le

Évaluation :

They were so helpful and accommodating!! Will definitely use again!!!!

ronald C. le

Évaluation :

Friendly professional and very fast

Simon B. le

Évaluation :

have the equipment available at the first location i make the reservation at.

nick L. le

Évaluation :

Online pickup did not work. Was on hold for 45 minutes to get it resolved. And was then told I was late to pick up because I was stuck on hold.

David H. le

Évaluation :

Very difficult getting trailer out from back lot. Had to wait for owner to show up to store. However the owner was very nice and pleasant.

Ryan G. le

Évaluation :

Overall U-haul experience was not good. Had a reservation at a store at 3001 Capital Blvd but they didn’t have a truck available. Got redirected to a different store that wasn’t open until 10 am (reservation started at 9 am). As a result, lost an hour of mover’s time I had booked that cost me 60 dollars. Will look into other companies for future moves. Hands 2 hands was okay overall but the entire interaction with the U-haul company was frustrating.

KEVIN F. le

Évaluation :

Le client n'a pas laissé de commentaire.