The gentlemen that I dealt with the majority of the time was Jay, he was extremely nice and very helpful! He explained everything to me reassuring I understood my contract! Thank you Jay, Conner and the rest of the crew over at Handy pantry you're all very kind, keep up the good work ☺️ Deseree
Deseree S
Customer Reviews for Handy Pantry Of Mastic
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The truck that was rented made a sound like one of the tires was flat, upon inspection. I noticed none of the tires were flat, so I had to make extra trips, of time constraint I wasn't going to go back and get another U-Haul. Idk what that sound is but it caused me to worrie and not pack it to much were somthing would happen and I be liable, I did contact the handy pantry where I got it from on Mastic Road and Mastic, New York, and told them the situation also when I returned it, I wrote the list of things that were up to par . And in return, I vacuumed the inside cabin and the box truck in the back was filthy, dirty. I blew it out with my blower because I was moving my friends, expensive furniture, and didn't want all that dirt mushed into any of the items.. so I was supposed to call U-Haul about this and come up with a resolution because of the extra miles. I understand some of them but not all. I would like to come to some sort of arrangement we're both party's are fine with thanks . And I would like to pay today..
Michael MIt's a very nice to treat me well I'm going to explain things very easy when I have a question
ANGELO GJay and Kevin were great. Picked up and dropped off trailer with no issues at all.
Sal CThe truck was dirty had no windshield washer fluid and if you went over 55 the whole truck started to shake
Kayla CLove u-haul. Location is awesome.
Kenneth PNo issues with the service or location. I do have vehicle concerns.
Richard LThe Employee was very rude we had a pick up for 9:30 and he said “ You have to wait till i’m done i have more important things to do before i can help you” made us wait about 30 minutes til was able to help huffed and puffed the whole time.
Gerson cExcellent service à la clientèle
Kenneth PThe young man who helped me was knowledgeable and friendly! Excellent service
amanda cGreat staff and great service
Kenneth PNothing this location is awesome. Handy pantry/u=haul. Staff is awesome
Kenneth PFilled up tank to the amount we had recit in your 20 truck rental was two hundred dollars for thirty minutes. It wasn't my credit card I got charged on I need a hundred dollar refund on my visa I rented from handy pantry in mastic who said it wasn't them. I'm calling corporate and will be rewriting reviews. They lied.
Rebecca MVery awesome customer service. Wouldn't want to go anywhere else. Love the staff
Kenneth PVery excellent customer service awesome staff.
Kenneth PGreat customer service. Very satisfied.
Kenneth PThe staff at this location is awesome. Very helpful.. I only wish to use this location for u haul..
Kenneth pVery lovely person ❤️
HIDAYAT RThe customer service was amazing. Great people. Would definitely recommend this location. Thank you for a great service
Kenneth aService rapide et convivial. Will use again in the future. Thx
Heidi FInstructions given said to call the number listed to let them know we arrived to return the vehicle. I was on hold for over 10 minutes before I decided to go into the busy store. Manager tells me next time to just come into the store instead of calling first. I followed the instructions.
Pamela GHandy Pantry location in Mastic Beach was a pleasure to deal with. Very quick and easy !
Eugene SUhaul needs to lower rates on mileage too excessive
EDWIN RThe people in the place is very nice I like that
GEOVANNY QYour miles must meet competitive criteria and give the miles club discount rates and stop over charging real bull shit
EDWIN RLower your mileage rates or get rid of them especially when you have repeated customers that use your service
EDWIN R1 star not intended for Handy Pantry but for Mikes One Stop - the location I was first assigned as drop off location. Location said they were no longer working with Uhaul. Had to call Uhaul and pushed around to 6 different people before finally getting reassigned to a different location after 45 minutes of waiting and re-explaining situation. Caused me to go over on my miles, waiting in cold parking lot, my ride was very frustrated.
Nicholas DI was misinformed by the rep. a family /owner- where I rented the truck-who told me that if by chance I added more gas on returning the vehicle than was provided at hiring..I would be reimbursed for the excess fuel.On returning I was told-no reimbursement. I am dissapointed..I am $60down plus additional charges added on for muleage I guess.No more U-Haul for me.
Ricardo GVery nice truck thank you
Edwin RLower the per miles rate and keep the rate per hour close to the mark no one likes hidden fees
Edwin RJohn at Handy Pantry was awesome
ELIZABETH VIt took 2+ hours to pick up, no one knew how to check me out. The trailer was hooked up wrong (based on what the drop off location said). Very disappointed in pick up location.
Kevin WAmazing customer service I am a returning customer will always use this location for all my future uhaul needs!! Thanks guys!!
Jean F