Customer Reviews for Hanover St BP
(Concessionnaire U-Haul dans le voisinage)

163 évaluations

2401 S Hanover St   Baltimore, MD 21230

(443) 957-1273

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(443) 957-1273

2401 S Hanover St
Baltimore, MD 21230

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 7h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin K. 
Évaluation :
3

There was almost no gas in the tank when we left. We had to put gas in just to begin our move. And then we were charged for gas AGAIN after returning the vehicle. Why wouldn't you just have your trucks full at all times? So customers can return them full and not feel ripped off?

JEREMY P. 
Évaluation :
1

Get the accurate information to the people who pay you. You guys were the worst service I've ever used.

Patrick P. 
Évaluation :
1

Equipment was not available, worker said that Uhaul was supposed to call me but they never did. They then assigned me a 10ft truck but no change in price. Additionally, the worker stopped me mid transaction to take care of another customer. The costumer asked for “flowers”, of which there were none, and the worker handed the man a CRACK PIPE. ITS A DRUG FRONT.

CHRISTOPHER H. 
Évaluation :
3

Was not easy to find the place as the gas station had some other name.

JOHNSON M. 
Évaluation :
5

The guy in the booth was helpful and I got the help I needed right away.

BRANDON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA P. 
Évaluation :
3

It was extremely easy to pick up and return the van.

LOIS K. 
Évaluation :
3

n/a

Danita A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamed K. 
Évaluation :
5

S.O.

Kristin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAITH M. 
Évaluation :
4

Busy location. Understandable as they have a gas station and store to run. Check in was fast and easy

BARBARALYNN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL P. 
Évaluation :
3

The clerk behind the counter when i returned the truck was extremely unhelpful. I asked about the gas it took, return procedure, and if there was anything i needed to do other than hand him the keys and he said no. I drove all the way home, to then check my email telling me i need to do a return truck procedure (photos, mileage, proof of gas, etc.) so i had to drive all the way back to the pickup location and complete the return.

ELISA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVAN G. 
Évaluation :
5

Car was hard to start. No directions. No straps in back.

ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SOPHIA F. 
Évaluation :
5

Excellent service à la clientèle. Very helpful staff. Easy and fast transaction.

REZWANA Z. 
Évaluation :
3

I did not receive a dolly and still was charged. Called the location no answer. Called uhaul and I was on wait for a long time.

SHAMON M. 
Évaluation :
1

When I dropped off the truck the guy in the cashier's booth asked for the keys and said “that's it”. Didn't check the vehicle for damage (there wasn't any), didn't check for the dolly or pads (they were all there), never checked the mileage (2210) - nothing. Handed him the key and left. This is a service station and he was the only guy working in the little cashier booth so maybe he couldn't do any more than what he did, but it's not the kind of drop off experience I expected, and left me wondering if I was going to get charged for things later. The truck was returned exactly as required, but I got nothing saying U-Haul agreed.

Geoffrey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCES O. 
Évaluation :
1

Truck was not available when I got there at my assigned time, attendant was unable to fix glitch for quite a while, wasted an hour of money toward movers with no truck.

rebecca D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
3

I ordered a furniture dolly and I didn't receive one so I paid for no reason

Don L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

I find the services and the staff at Hanover St BP to be Absolutely Superb. With their new lines of trucks their vehicles are clean and well maintained. Whether registering On-line or in person the BP staff is very accommodating. I am a loyal customer and would strongly suggest that friends utilize this UHAUL location at 2401 S Hanover Street for all future moving needs.

William H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Breanna J. 
Évaluation :
3

I was charged for a dolly but never received it.

TAYLOR S. 
Évaluation :
1

Dolly was wet from being left in the rain so I didn't use it (waste of money). Truck wasn't ready on time so I missed my appointments. Tried to extend rental so I could pick up the following morning and was told it wasn't available. Was told someone would reach out to me in 48 hours. That hasn't happened yet.

Beyhan I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria L. 
Évaluation :
5

Gas tank was on empty, had to pay for gas up front. Didn't use all - now a donation. But, reserved it on really short notice, just a few miles from my location. Central U-Haul operator hooked me up.

MICHAEL D. 
Évaluation :
1

Prepaid, was told we had not paid. Was charged additional rental over and above the prepaid fees which we were told was all we would have to pay. Price was over the advertised price. Fuel was delivered significantly below amount indicated in contract. Contract indicated 5/8 full, when in fact fuel was 1/4 full (took picture). Truck smelled and had trash in it.

ANDREW L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CURTISS R. 
Évaluation :
1

They stole 75 $and cant give expansion, refused to help to explain where a whole 75 $went that is not shown on receipt but I was charged. Horrible customer service and horrible way to steal money

Jamie B. 
Évaluation :
4

More than a few trucks at a small gas station. Should've been more designated parking spaces for a truck return.

Gerard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn P. 
Évaluation :
2

Make sure there aren't any vehicles parked tightly around the Truck

Douglas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE F. 
Évaluation :
3

Needs to be an special place inside ! It was a gas station pick up & outside ! It was very inconvenient because it was cold & windy outside doing the transaction.

MICHELLE L. 
Évaluation :
5

Very fast with processing of rental. No long line waiting when returning. The whole process was excellent .

TRACEY R. 
Évaluation :
5

It's ghetto as fuck

Stephen B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bac N. 
Évaluation :
1

None of the items ordered and paid for were included. There was no staff who could help. I had to call for support, and I was sent to a remote location that didn't have all the equipment needed. I had to pu again for what I already paid for. I was delayed and I got charged for the delay in returning the van. I had to drive extra miles, and I had to pay extra for the miles I had to drive I am not planning on using UHaul again at this time.

Balazs N. 
Évaluation :
3

The Hanover St BP, located at 2401 S Hanover Street in Baltimore, rented me a truck that was literally falling apart. The trailer connection socket in the rear of the vehicle was hanging off. The door for the storage compartment located below the cup holder was completely missing. The driver's door was difficult to lock, and on occasions, DIDNOT LOCK. In fact, when I first located TM 2966S, a 10 feet box truck bearing AZ plate AG64674 the door was not fully closed and was unlocked. I informed the UHAUL rep about my concerns and, as he was busy gazing into his telephone, he indicated that he was aware of the problems with the truck and that it would be okay. As a result of me being extremely pressed for time I kept the vehicle but 3 miles later, after the vehicle had problems going into gears, I decided that it was not in my best interest to use the truck for my moving purposes. It should be noted that this facility has changed (for the worse) in the past months. My account was charged 33,00 $ for a bogus gas charge. The UHAUL rep indicated that it took that amount to restore it to the original gas amount when I checked it out. After taking into consideration that the facility had committed the same act on a previous occasion, I am committed to using my camera to verify all purchases involving gas usage. Upon submitting my proof that the facility was mistaken or outright misrepresenting the truth, my 33 $was reversed back into my account. UHAUL should take steps to assure that it's representatives adhere to a higher standard of responsibility, As so far as the rep's attitude, I would suggest that he take vehicle # 2966S and use it as a "Gas Propelled Suppository".

William H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alfonso S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SCOTT D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Giovanna F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharese T. 
Évaluation :
5

Great customer service!

Ashley U. 
Évaluation :
4

Went well, ordered online and pick up was easy

John L. 
Évaluation :
2

They said my reservation was canceled. Had to argue to get the correct vehicle.

SARAH C. 
Évaluation :
3

The app did not work as it should so I had to have the gas station attendant help me with picking up and returning the car. Not a big deal but I was disappointed that I could not complete the rental from my iPhone as planned.

Chris G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ANGELA G. 
Évaluation :
5

Once again I'd like back the money I paid for a dolly I never received.

Jacqueline S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen K. 
Évaluation :
1

I was over charged for gas. I refilled the gas over the line where I received it and have the picture to prove it and was still charged for gas. They will rip you off don't go to this location

Noel B. 
Évaluation :
5

This entire transaction was remarkably efficient and easy!

Helen H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Salif K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Crystal D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE C. 
Évaluation :
5

Excellent and smooth experience.

Georgios V. 
Évaluation :
1

the owner was rude.He said that Uhaul was not his first priority.

Lloyd W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACKERY S. 
Évaluation :
5

Very knowledgeable

James M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariah P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melvin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean G. 
Évaluation :
5

Mr. Ramesh was friendly and helpful. We were leaving a one way rental with him and he was great.

Timmothy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler M. 
Évaluation :
5

Attendant helped me out very early in the morning to navigate the app when I was having trouble. Good service.

Joey A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sincere W. 
Évaluation :
4

They did not have appliance caddy

Mehdi F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Diane N. 
Évaluation :
3

Instructions for the key pick up were not very clear but eventually we figured it out. Process of verification took about 20/25 min, maybe it should be started earlier from home.

Alfonso L. 
Évaluation :
1

The arm holding the wheel of the truck in place became completely disconnected while I was driving (at a modest pace in a safe manner). Extremely dangerous! I have pictures. I tried to call customer service twice, and emailed, and tried to do the online chat - no response from any of those options! The vehicle needs to be taken out of rotation until it can be fixed, someone could be very seriously injured.

Amanda R. 
Évaluation :
5

Nice location. Free parking.

MYLES D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELSIE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
5

On site customer service was helpful, kind, and effective. Would go here again without question! My only issue came with trying to use my phone to get the keys. It was constantly processing and I had to request help from the onsite guy (who was great).

MICHAEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

barry C. 
Évaluation :
3

I ordered a dolly which was not provided

Alexander M. 
Évaluation :
5

Great experience all the way around! Would definitely use service again. Easy reservation/pick up/return process. Very clean vehicle.

DAVID A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence R. 
Évaluation :
3

actually have equipment available

Christophe T. 
Évaluation :
3

The back of the truck smelled like urine.

Patrick V. 
Évaluation :
4

Seamless and easy transaction from start to finish - thank you!

Mary D. 
Évaluation :
5

The online services did not work for me.

Kathleen S. 
Non les évaluations ont été soumises pour cet établissement.

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