Customer Reviews for Hanover St BP
(Concessionnaire U-Haul dans le voisinage)

140 évaluations

2401 S Hanover St   Baltimore, MD 21230

(443) 957-1273

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(443) 957-1273

2401 S Hanover St
Baltimore, MD 21230

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 7h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCES O. 
Évaluation :
1

Truck was not available when I got there at my assigned time, attendant was unable to fix glitch for quite a while, wasted an hour of money toward movers with no truck.

rebecca D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
3

I ordered a furniture dolly and I didn't receive one so I paid for no reason

Don L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

I find the services and the staff at Hanover St BP to be Absolutely Superb. With their new lines of trucks their vehicles are clean and well maintained. Whether registering On-line or in person the BP staff is very accommodating. I am a loyal customer and would strongly suggest that friends utilize this UHAUL location at 2401 S Hanover Street for all future moving needs.

William H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Breanna J. 
Évaluation :
3

I was charged for a dolly but never received it.

TAYLOR S. 
Évaluation :
1

Dolly was wet from being left in the rain so I didn't use it (waste of money). Truck wasn't ready on time so I missed my appointments. Tried to extend rental so I could pick up the following morning and was told it wasn't available. Was told someone would reach out to me in 48 hours. That hasn't happened yet.

Beyhan I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria L. 
Évaluation :
5

Gas tank was on empty, had to pay for gas up front. Didn't use all - now a donation. But, reserved it on really short notice, just a few miles from my location. Central U-Haul operator hooked me up.

MICHAEL D. 
Évaluation :
1

Prepaid, was told we had not paid. Was charged additional rental over and above the prepaid fees which we were told was all we would have to pay. Price was over the advertised price. Fuel was delivered significantly below amount indicated in contract. Contract indicated 5/8 full, when in fact fuel was 1/4 full (took picture). Truck smelled and had trash in it.

ANDREW L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CURTISS R. 
Évaluation :
1

They stole 75 $and cant give expansion, refused to help to explain where a whole 75 $went that is not shown on receipt but I was charged. Horrible customer service and horrible way to steal money

Jamie B. 
Évaluation :
4

More than a few trucks at a small gas station. Should've been more designated parking spaces for a truck return.

Gerard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn P. 
Évaluation :
2

Make sure there aren't any vehicles parked tightly around the Truck

Douglas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE F. 
Évaluation :
3

Needs to be an special place inside ! It was a gas station pick up & outside ! It was very inconvenient because it was cold & windy outside doing the transaction.

MICHELLE L. 
Évaluation :
5

Very fast with processing of rental. No long line waiting when returning. The whole process was excellent .

TRACEY R. 
Évaluation :
5

It's ghetto as fuck

Stephen B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bac N. 
Évaluation :
1

None of the items ordered and paid for were included. There was no staff who could help. I had to call for support, and I was sent to a remote location that didn't have all the equipment needed. I had to pu again for what I already paid for. I was delayed and I got charged for the delay in returning the van. I had to drive extra miles, and I had to pay extra for the miles I had to drive I am not planning on using UHaul again at this time.

Balazs N. 
Évaluation :
3

The Hanover St BP, located at 2401 S Hanover Street in Baltimore, rented me a truck that was literally falling apart. The trailer connection socket in the rear of the vehicle was hanging off. The door for the storage compartment located below the cup holder was completely missing. The driver's door was difficult to lock, and on occasions, DIDNOT LOCK. In fact, when I first located TM 2966S, a 10 feet box truck bearing AZ plate AG64674 the door was not fully closed and was unlocked. I informed the UHAUL rep about my concerns and, as he was busy gazing into his telephone, he indicated that he was aware of the problems with the truck and that it would be okay. As a result of me being extremely pressed for time I kept the vehicle but 3 miles later, after the vehicle had problems going into gears, I decided that it was not in my best interest to use the truck for my moving purposes. It should be noted that this facility has changed (for the worse) in the past months. My account was charged 33,00 $ for a bogus gas charge. The UHAUL rep indicated that it took that amount to restore it to the original gas amount when I checked it out. After taking into consideration that the facility had committed the same act on a previous occasion, I am committed to using my camera to verify all purchases involving gas usage. Upon submitting my proof that the facility was mistaken or outright misrepresenting the truth, my 33 $was reversed back into my account. UHAUL should take steps to assure that it's representatives adhere to a higher standard of responsibility, As so far as the rep's attitude, I would suggest that he take vehicle # 2966S and use it as a "Gas Propelled Suppository".

William H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alfonso S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SCOTT D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Giovanna F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharese T. 
Évaluation :
5

Great customer service!

Ashley U. 
Évaluation :
4

Went well, ordered online and pick up was easy

John L. 
Évaluation :
2

They said my reservation was canceled. Had to argue to get the correct vehicle.

SARAH C. 
Évaluation :
3

The app did not work as it should so I had to have the gas station attendant help me with picking up and returning the car. Not a big deal but I was disappointed that I could not complete the rental from my iPhone as planned.

Chris G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ANGELA G. 
Évaluation :
5

Once again I'd like back the money I paid for a dolly I never received.

Jacqueline S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen K. 
Évaluation :
1

I was over charged for gas. I refilled the gas over the line where I received it and have the picture to prove it and was still charged for gas. They will rip you off don't go to this location

Noel B. 
Évaluation :
5

This entire transaction was remarkably efficient and easy!

Helen H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Salif K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Crystal D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE C. 
Évaluation :
5

Excellent and smooth experience.

Georgios V. 
Évaluation :
1

the owner was rude.He said that Uhaul was not his first priority.

Lloyd W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACKERY S. 
Évaluation :
5

Very knowledgeable

James M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariah P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melvin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean G. 
Évaluation :
5

Mr. Ramesh was friendly and helpful. We were leaving a one way rental with him and he was great.

Timmothy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler M. 
Évaluation :
5

Attendant helped me out very early in the morning to navigate the app when I was having trouble. Good service.

Joey A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sincere W. 
Évaluation :
4

They did not have appliance caddy

Mehdi F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Diane N. 
Évaluation :
3

Instructions for the key pick up were not very clear but eventually we figured it out. Process of verification took about 20/25 min, maybe it should be started earlier from home.

Alfonso L. 
Évaluation :
1

The arm holding the wheel of the truck in place became completely disconnected while I was driving (at a modest pace in a safe manner). Extremely dangerous! I have pictures. I tried to call customer service twice, and emailed, and tried to do the online chat - no response from any of those options! The vehicle needs to be taken out of rotation until it can be fixed, someone could be very seriously injured.

Amanda R. 
Évaluation :
5

Nice location. Free parking.

MYLES D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELSIE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
5

On site customer service was helpful, kind, and effective. Would go here again without question! My only issue came with trying to use my phone to get the keys. It was constantly processing and I had to request help from the onsite guy (who was great).

MICHAEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

barry C. 
Évaluation :
3

I ordered a dolly which was not provided

Alexander M. 
Évaluation :
5

Great experience all the way around! Would definitely use service again. Easy reservation/pick up/return process. Very clean vehicle.

DAVID A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence R. 
Évaluation :
3

actually have equipment available

Christophe T. 
Évaluation :
3

The back of the truck smelled like urine.

Patrick V. 
Évaluation :
4

Seamless and easy transaction from start to finish - thank you!

Mary D. 
Évaluation :
5

The online services did not work for me.

Kathleen S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTINEA V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Meeghan B. 
Évaluation :
2

I reserved a 15' truck, but that truck had a check engine light and had a lot of white smoke coming from the exhaust. I had to rent a 10' truck as that was all that was left which required me to make more trips for what I was moving. The 10' truck was needed windshield wiper blades badly.

Charles B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fatihah W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl T. 
Évaluation :
1

I rent a uhaul and a dolly at 2:33 and return it at 2 next day but the guy charge me double and when I call him he so rude and said call customer service for return

Abdur R. 
Évaluation :
5

Location was excellent as it was very near where we were helping a family member move. I would also recommend this location because it was open on a Sunday. Truck was clean and waiting for me. I would definitely use this location again.

Kenna J. 
Évaluation :
2

The entire process of reserving, creating a profile, and picking up through your mobile phone was poor. I waited on hold for 25 minutes this morning trying to get into my truck before finally talking to the attendant at the station. I intentionally chose the mobile option to avoid that. Not something I would do again.

Richard L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose F. 
Évaluation :
4

The 24/7 app took forever to authentic my information and cut into my rental time by 30 minutes, despite starting the process 15 minutes in advance to my start time of 8:30 am. Luckily a man was working the location earlier than the 9am open time otherwise I would not have been able to get the key.

Bridget K. 
Évaluation :
5

It was quick and reliable I got the job done in about 3hours and I didn't had to go far thank you U Haul

REGINALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth G. 
Évaluation :
5

I'LL BE ASKING ..... FOR EVERYBODY

paul N. 
Évaluation :
5

Staff at the location were very courteous, prompt, and helpful. Outstanding job.

David M. 
Évaluation :
5

Very helpful

Adam F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha H. 
Évaluation :
3

Rien

Cheryl M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ray M. 
Non reviews have been submitted for this location.

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