Le client n'a pas laissé de commentaire.James M.
Customer Reviews for Happydays Mini Mart
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Brantford, ON N3R4Z6
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 9h am à 7h pm
Heures d'ouverture spéciales
- 10/22/2021 - 12/13/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Provide training ahead of a new owner taking over. Also, it took almost 40 mins after my scheduled pickup time before I could get started on my reservation because the previous lender was more than 20 mins late returning it. Not happy.MARIE-HELENE J.
Allow me to pick it up outside of business hoursBlake L.
Very friendly and helpful. Puddles in rear lot problematic. Could use a couple loads of gravel.ARTHURR O.
Le client n'a pas laissé de commentaire.Robert B.
I used the 20ft truck, and had ashes inside, they rarely clean them. The vents blow cigarette smell and is very irritating to the lungs. I'm not paying for a garbage truck.David B.
Le client n'a pas laissé de commentaire.DAVIDJ W.
Two weeks ago the 5x9 trailer had no right tail light working so I switched the trailer. This weekend that was the only trailer that was 5x9 on the lot with a right tail light out, the wires under are broken. Please get it fixed and don't rent it out. MerciDAVIDG L.
I had spoke with staff to tell them my concerns about the truck. Was a bit dirty and may need the steering looked at. They were very happy I told them as many do not feeling they will be held responsible.Beverly J.
Le client n'a pas laissé de commentaire.Frank R.
Charge for the rental was different that quoted. I am not happy. Truck had almost no fuel. I had to put 70 dollars in fuel just to get over required min. To avoid additional charges. I only drove 170 kmJACOBSTANISLAW B.
Le client n'a pas laissé de commentaire.Leeann S.
Make sure the truck is clean in the cab! Excessive smell of smoke which irritates my lungs and makes it hard to breathe, ashes all over the place. Unacceptable when I'm paying to use this truck.David B.
Incredibly good people to deal with and extremely accommodating.darren K.
Please check equipment when returned for damage and cleanliness. This was the third time there was either damage or a dirty trailer.JAMESALEXANDER T.
Make the truck smell niceMICHEAL T.
The vehicle was surrounded by piles of garbage when we arrived. The van had a pungent smell in it. We determined afterwards that it was due to a package of "Tiger Grass"! A packet of potent catnip that had been left on the dash of the vehicle, roasting in the sun. Needless to say, there was no way that the vehicle had been sanitized prior to use. I would appreciate a coupon or voucher for free storage as compensation, as I was still charged 60$ for 30 kms use and 2 hours. Thanks, the van worked well though. So all good there.BRYANG R.
Ramp was hard to close and lift gate would not go up all the way without extreme force and then almost wouldn't come down. Truck was filthy inside. I've rented at others and they wipe them down inside. This one had very strong smoke smell and was hard on my lungs. As I'm allergic to the smoke.DAVID B.
I rented a ten feet truck. I drive inly 16 miles and put 2,25 litres of gas in it. Still store owner charged 12 dollar for the gas. How efficient your vehicles are which use 8 litre of gas for 16 miles. Customer service were very rude. With every question only one reply that call Uhaul or everything will be on receipt. Worst experience at all.SAHIB S.
Le client n'a pas laissé de commentaire.HIENCHONG N.
I have had the worst experiance with uhaul! Ingot screwed ofer twice in 2 weeks! Went to pick up my rental and got told it wasent there, guy got a â€œflat tireâ€ delivering it and couldnt make it. Second one i booked a motorcycle trailer, drive 30 minutes to be told he closed early. Uhaul has been shit! Wasted more money then you helped. This location was great but had nothing to do with you or helping. Your customer service sucks. Waited hours in total to speak to someone. Shit company.BRANDONL S.
Old truck but was a great deal. I got what I paid for and more. Store owner was very niceJOHND N.
Friendly accomadating staff at this location.DAVID H.
Excellent service, no hassle, easy pickup and deliveryâ€¦.BLAIRESUZANNE M.
Don't park it in the weeds.Laura G.
Le client n'a pas laissé de commentaire.IANPETER F.
helpful with reservation, pick up was quick and easy( trailer missing wire harness extension but quickly rectified) , equipment good , drop off quick and easy, great service!Larry M.
Le client n'a pas laissé de commentaire.BRIANROBERT FRAN A.
The vehicle stinks like smoke and weed, had ashes from cigarettes/weed in the cab, and lots of rocks and dirt. Not happy with quality of rental. Was supposed to have an area supervisor contact me but it's been few weeksDavid and Rola B.
Le client n'a pas laissé de commentaire.NICHOLAS D.
I had ordered 2 dozen moving blankets. The location had noneDerrick M.
The experience great, the person assisting us was patient and kind.JONATHAN A.
Le client n'a pas laissé de commentaire.colin P.
One tire had a problem. Not the Dealer's fault. I pointed it out when I returned the trailer.Derald W.
Le client n'a pas laissé de commentaire.KATHERINELOUISE P.
Cleaner than normal, very strong smell of smoke though, The roll up door is very rusty and doesn't go all the way upDavid B.
very fast and friendly, yard has excellent access, place is clean and tidy. Got my business when ever needed. no improvements neededLINDA L.
Le client n'a pas laissé de commentaire.DIMETRA R.
Truck should be wiped down between uses. It smelled heavy of cigarette smoke. Other than that, the clerk was a great help, knowledgeable and great to deal with. Will be renting from here more often.MICHELE T.
Ashes all over the cab, stinky. The roll up door was all rusty and difficult to open. No locks provided with trucks any more? AC had hard time working.DAVID B.
Le client n'a pas laissé de commentaire.MARKLAURIE S.
Le client n'a pas laissé de commentaire.JOHNV B.
I called to book a trailer rental for 2 days of use. I was told that I was given a day and if I needed another day to call in and request an extension on my rental. When I arrived, I was told that I only had 5 hours with the trailer and then it needed to be back. I called in to get an extension like I had been told on the original phone call and they reverberated the same thing that it had to be back within 5 hours and an extension could not be given. I had no choice and had to keep the rental for the 2 days like I requested and I returned the trailer as soon as I could, even before my 48 hours had passed. I am now left with 180 $bill for a 29,95 $ a day rental that I used for 2 days. I'm not sure how that makes sense but I can see that they charged me more because they lost out on other bookings. What a horrible and scummy way to do business. I will not be returning.Mathew T.
Trailer was missing extension for wiring to reach my truck The owner of location was very rude did not have a good experiencesteve C.
No toner for printer so could not print off my contract. Agent was super helpful and friendly!JAMESDAVID B.
Always have friendly quick serviceTracy M.
The app didn't work for mobile pick up, the last 2 times I rented. (Waited on hold for an hour. And they could not fix the issue) Both times the van was filthy with ashes, today the smell of smoke and the other day the smell of weed. Very disappointedDAVID B.
Le client n'a pas laissé de commentaire.Rebecca B.
For a 6x12' cargo trailer, there should be a jack attached to the hitch frame in order to hook and unhook the trailer safely. It took all my strength to lift the trailer on to my truck hitch. If I had to have unhooked the loaded trailer for any reason there would be no way I could have done that even with the help of others. I have had a sore back since and should perhaps pursue UHaul for personal damages. For sure I will look for another rental company option for my next moving equipment needs.BRIANL W.
Friendly and quick process. Always use this locationKARENSUSAN M.
Tried getting help on phone from head office somewhere in the states, totally useless Went to store directly, owner was great and helped me al he could.CHRISTIANR L.
very courteous and simple.KEVIN S.
Le client n'a pas laissé de commentaire.Joey K.
Le client n'a pas laissé de commentaire.Steven T.
Le client n'a pas laissé de commentaire.Tom H.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.GARY V.
Le client n'a pas laissé de commentaire.Rino B.
Le client n'a pas laissé de commentaire.Gregory M.
Le client n'a pas laissé de commentaire.THOMASD Z.
Courteous and very accommodating. The check in/out went flawlessly. .PAULD T.
license scan and photo upload did not function in firefox mobile at location.Brad M.
Le client n'a pas laissé de commentaire.Dale L.
Le client n'a pas laissé de commentaire.Arcelino jr R.
Le client n'a pas laissé de commentaire.Robert H.
Took a long time to digitally check in. They forgot to provide me with the dolly I ordered. Beer caps and empty pack of cigarettes in the vehicle. Drop off they wanted way too many photos than necessary. Will not use uhaul again.Andrew K.
Le client n'a pas laissé de commentaire.LUKE C.
Le client n'a pas laissé de commentaire.Gordon S.
Le client n'a pas laissé de commentaire.PAULS M.
Had the rental truck out for a week, needed it until the following Sunday and was told I had to bring it back because another family had reserved it. This being a main U-Haul centerMATTHEWRUSSELL B.
Le client n'a pas laissé de commentaire.AUSTIN M.
The service was excellentFRANKW S.
Le client n'a pas laissé de commentaire.Brian P.
Easy in and out. No Locked gates so can return any time. Good Customer ServiceBRIANROBERT FRAN A.
Le client n'a pas laissé de commentaire.SETHDONALD H.
Le client n'a pas laissé de commentaire.TASHALEE V.
Not muchDavid C.
The only issue was that the vehicle had no window washer fluid which was a problem. The roads were wet and kicked up enough salty water that made visibility difficult at times.Kevin D.
Parking area too small maneuver.Frederick S.
Had an 8:00 am pickup. Did all the online check in. Site said check in complete. Arrived at the location at 8:00 am, by 8:30 I was hooked up and ready too go. No one had showed up yet so it left (I had an appointment to pickup furniture). At 10::00 am I get a call from UHaul freaking out that I left without a contract. Well what was the picture of both sides of my license, my credit cared number, my address, my vehicle size and everything else. Besides if the owner doesn't come to work till 10 and I have an 8 pickup, what I suppose to do for 2 hours. Upon returning, pulled in front of the rental place, walked inside, waited while she sold someone a pop and checked another's lottery tickets, then told me the trailer doesn't belong out front and put it back where you got it... if you can. I was just checking back in relax. Sorry to disappoint her, I've been backing trailers up everyday for 38 years. With the multitude of UHaul facilities out there, you'd think they're have a better attitude.William M.
Le client n'a pas laissé de commentaire.PRZEMYSLAW D.
Great service!Benny L.
Le client n'a pas laissé de commentaire.CHARLESW B.
I am ready gas fill 20$ but owner 30 $ chittingLOKESH G.
We were asked fill Up the truck back to the level of gas it had in it however we were charged 15 $For gasBruce W.
Le client n'a pas laissé de commentaire.RICKA W.
The truck did have a check engine light (the store owner indicated it might be time for an oil change), but otherwise it was easy to check in and check out. They were great.JESSEA D.
Excellent customer serviceLuke C.
There was a line up when I went to pick up my scheduled rental from 9 to 3 pm. Due to the line up I was a half hr late getting my vehicle as this location is a variety store also and they serve their customers even if they are serving you. Not good customer serviceDavid P.
Le client n'a pas laissé de commentaire.Tiffany H.
This occasion was actually really good. I made an online reservation with a smaller vehiclle because of the lateness that I did so. but I went to this store, having rented from them before to see if they happened to have something free, that wasn't on the website, Turns out they did! The lady even got on the phone with your company and switched my reservation to them and they're truck (which was bigger, and ended up being better). Really appreciate that they were willing to do that and took the time to smooth it out and get me the truck on the spot, it was fantastic. This people were also really nice (which is why (I returned). The rest of the experience was good. The truck was easy to drive and got all the stuff I needed moved. When I returned it, I got my deposit back with no problem. Super super smooth experience. Thank you!!!MATTHEWR W.
Great service!Paul D.
Le client n'a pas laissé de commentaire.CHRISTOPHERG C.
I would rent from this place again they did real good job Thank YouJOHNC G.
Le client n'a pas laissé de commentaire.TRACEYLEE M.
Customer service at pick up location was terrible. Waited half an hour in the store before someone checked me in. Very rude response when I questioned why they altered my plan that I had set up online prior (one way trip, leaving truck at different location). They told me to bring the truck back to them or don't take it at all, not exactly what you want to hear the morning you are moving. When we dropped it off they had lost me in the system and had to call the owner to the store to solve the problem taking another half an hour waiting around. There was also a dirty face mask in the truck when we first went in, ew. They also charged me 8 bucks for gas as I had to return the truck to their store as they demanded. Horrible experience and I will probably never use Uhaul again.Saedie M.
Le client n'a pas laissé de commentaire.MARK R.
On a very snowy day, my rental went off without a hitch.Perry M.
Nothing. Unless you hire someone specifically for Uhaul.DAVIDT M.