Customer Reviews for Hardesty Self Storage
(U-Haul Neighborhood Dealer)

127 évaluations

5401 Independence Ave   Kansas City, MO 64123
(SE corner of Hardesty & Independence Ave - 24 Hwy)

(816) 231-2548

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 12h pm à 4h pm
Heures d'ouverture spéciales
  • 9/5/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(816) 231-2548

5401 Independence Ave
Kansas City, MO 64123
(SE corner of Hardesty & Independence Ave - 24 Hwy)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 12h pm à 4h pm
Heures d'ouverture spéciales
  • 9/5/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

This location is the second location we went to that day. This location was fantastic, the woman working the front desk was very friendly. The location off noland/70 in Independence has terrible customer service, will NEVER go back to that location. What is the point of making a reservation if they can't guarantee they will save you a truck at that time? Nor did they care that a vehicle wasn't available for me. If it wasn't for this location that I don't believe is even fully a Uhaul building, then I would not recommend the company ever.

Ian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephone A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Phyllis J. 
Évaluation :
4

Location was nice enough and staff at location was helpful. Online Check In was awful.

Ryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard O. 
Évaluation :
5

Wonderful staff at this location. Truck was clean and ready for us. Website check-in/check-out needs work.

Shawn G. 
Évaluation :
1

The customer service and communication at this location is terrible. I don't plan to use uhaul anymore due to this recent experience

Kourtney J. 
Évaluation :
5

Cuz I as much as I rent your trucks I should get a better mileage rate

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO R. 
Évaluation :
2

Unfortunately the truck was extremely loud and smelled like gas fumes when driving down the highway .

Burke W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie S. 
Évaluation :
3

The instructions should be more detailed in regards to getting the key out of the lock box. Also, it should be instructed that the pick up time is sensitive. Meaning, if arriving late, you will need to call uhaul to rearrange the time.

Devan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine M. 
Évaluation :
3

The interior was free of debris, and needed a wipe down. Also someone smoked in the U-Haul and left their ashes in the ashtray. It didn't smell like smoke, which is good.

Brandon S. 
Évaluation :
3

The office was not easy to find

Mark P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRIS P. 
Évaluation :
5

Staff was helpful in truck details and rental agreement. Only concern is with u-Haul in general. Requested location nearest to where the truck was needed and was redirected to truck location 6 miles away.

Kenneth S. 
Évaluation :
4

Reduce more paper work to save time for the customer and with one witness rather than three.

HEZEKIAH N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra R. 
Évaluation :
5

The people at Hardesty Storage were wonderful to work with. Alyssa, at Moving Help was also amazing. We had a terrible unfortunate experience with going around U-Haul Moving Help. We were conned out of $200 by: GH Professional Movers George Epps 7352 Lathrop ave Kansas City, KS 66109 Phones: (913) 653-1587 - Cell Emails: georgehepps@gmail.com Alyssa was so amazingly supportive. I can't say enough about her. This was, however, a very poor experience, through no fault of U-Haul other than the fact that they had recommended this con artist.

NICHOLAS W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaxeiria H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cipriano Manuel A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tiffany H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYRA MARIE (MIMI) W.  |  Expérience générale 
Évaluation :
5

Helpful and friendly staff. Clear do's and don'ts and plenty of information on how to avoid extra charges

Aidan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley B. 
Évaluation :
3

I only had to go to this location because the truck I reserved at a different location was not there.

Alexandria K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephanie H. 
Évaluation :
5

Very good staff friendly great service

Christopher Leroy M.  |  Expérience générale 
Évaluation :
3

Pick up/drop off pretty confusing

Sean M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Great place the staff are super friendly and i never had a issue with security i will recommend this place to anyone

Rodrigo P.  |  Expérience générale 
Évaluation :
1

I would never recommend this place to anyone, customer service was terrible and they are very rude and unprofessional.

Unique C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth I.  |  Expérience générale 
Évaluation :
5

Staff was courteous and professional. Equipment was 1st class!

kathy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian A. 
Évaluation :
2

The lady that signed the truck off to me gave me the wrong return day so i didnt get my full refund. I was in the process of a big move so just took her word for it and returned it the day she said and it was a day late.

Devante S. 
Évaluation :
1

Computer system was down. Tried to pay with my credit card but it "wasn't working" so I had to go to an ATM and pay with cash, only to find out that even though I paid cash, my card was charged twice! I was there for an hour and a half!

Gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica R. 
Évaluation :
5

On line check in was poor!! Long time waiting in the cold! The people was GREAT to deal with when I returned the truck!!!

James N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nathaniel A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cornelius D. 
Évaluation :
5

Just the computer issues

rachaquilyn T. 
Évaluation :
2

Make sure you have all the equipment that was reserved. They did not have my two furniture dollies, which was a major inconvenience. They did not seem too worried about it either, was more like "oh well, you're just out of luck unless you want to drive 20 miles to another store and see if they have them, they might or might not."

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL H. 
Évaluation :
5

Mike at Hardesty is very helpful.

RANDALL H. 
Évaluation :
5

Forgot to rent a dolly. Was hoping there would be one in the back I could brake the seal on but there wasn't nor packing blankets. All went great and Friendly staff upon drop off! Thanks uhaul

Justin B. 
Évaluation :
2

They had a dog chained up to the back fence in the cold. It was snowing and this poor dog was just left there I asked them why and they blamed it on some Tenant. It was very disturbing

laura F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken H. 
Évaluation :
1

Was given truck with 1/3 tank of gas after I had to wait 20 minutes after my original pick up time..was told they would take miles off on return of truck they took 2 miles l off... I was charged for giving them back a truck with more gas... and was punished for giving them a truck better then I found it.. I was also accused of misplaying equipment even though it was all accounted for.. would not recommend awful customer service I will never rent a U-Haul ever again nor recommend it to anyone especially from this location. Was added stress on an already stressful day that was not needed nor wanted.

Preston H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph B. 
Évaluation :
5

Continue with your professional courtesy.

Martin W. 
Évaluation :
5

Would be helpful to have a U-Haul sign board on the road front for easy reckoning of the facility.

Ravin S. 
Évaluation :
1

The manager in KCMO should be let go just the worst with his costume r services and the staff. I heate that place

Warren S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don H. 
Évaluation :
1

Your people renting your trailer wired up lights that only worked on my driver's side. Insisting it was fine when I questioned it. Then what they wired just fell apart in the road. My vehicle in turn quit running, lost all charge while driving twice. The third time it did not start again. I had no issues until they wired the U-Haul trailer t to my truck. I contacted them at which I knew that I wouldn't be able to return the trailer on time. They decided to not come after the trailer until the next day around 11am. My truck then was jumped and started and ran after the U-Haul trailer wires were disconnected from my truck. I gave no authorization for any more charges to my card. Yet they too it upon themselves to fraudulently charge my card almost $18 more. I live on disability and am not happy with a company that charges my card without my permission or knowledge when I'm quite sure it was due to their negligence on wiring and telling me to take the trailer with lights improperly working. I'm not even sure this was legal. So I never even was able to use the trailer for the intended use in the first place. Everything done was in my opinion underhanded and laziness on the company you allow to rent out your U-Hauls. I will be having my vehicle checked as well as contacting the BBB and advocates for the disabled. As well as checking to see if it's illegal or just poor ethics to allow a customer to leave with a trailer with poor or improper working lights. I would hope you can get this issue resolved with me by returning all my money along with an apology. Thank you Jennifer Sperry. 913-731-9190

Jennifer S. 
Évaluation :
5

Customer service was excellent!

Jeffrey S. 
Évaluation :
3

Very friendly and helpful staff

THAI B. 
Évaluation :
5

This place was great service, I didn't even have to touch the trailer for return, this place was great . Both the inside person and outside person were very professional and very appreciative I used Uhaul.

Chris H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vanessa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tahleeah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFI B. 
Évaluation :
5

Super friendly person helped us this morning.

Mike M. 
Évaluation :
5

Very friendly and helpful staff.

Melissa K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CEDRIC S. 
Évaluation :
4

Very friendly staff

Ronald P. 
Évaluation :
1

The first truck I picked up I took all the way back to my home before finding out it was full of cockroaches. When I returned the truck I was charged for the mileage and rental insurance, $35 to just drive a roach infested truck back and forth taking an hour out of the time I was paying movers to move my furniture. I then was given a 10ft truck to make up for this instead of the 17ft truck because the roach truck was the only other large truck. This second trucks has gauge would drop a quarter tank whenever parked so even after putting 4 gallons into the tank for the usage it dropped as soon as you put it in park. The ignition on the second truck was also jammed so between the 2 extra loads I needed to take due to the smaller truck it took me 5 min each time to get the key to even turn in the ignition. I understand trying to get the full life out of these vehicles but they were both in desperate need of repair and should not be used for rental. I have used uhaul for all of my previous moves but after this I don't think I will ever be back.

Richard H. 
Évaluation :
4

Friendly and helpful staff, quick service........somewhat questionable location, didn't necessarily fear for my safety but didn't leave my wife or children alone in the middle of the afternoon

adam S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ayo A. 
Évaluation :
5

Everything went smoothly from pick up to dropoff

Ronisha C. 
Évaluation :
5

Very courtesy. Nice environment

roberta G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth I. 
Évaluation :
5

Repair outer mechanical problems

DANIEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david B. 
Évaluation :
1

My location was switched twice. My pick up time was pushed back. They didn't have the equipment I needed. AND the gas gauge wasn't accurate so I ended up having to fill up the tank. I was not offered any sort of discount. It was not a pleasant experience.

Jayme P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALDINE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Évaluation :
4

Easy access; staff was very helpful so that I was able to return the truck after hours. HOWEVER, I WAS DISAPPOINTED THAT I WAS CHARGED AN ADDITIONAL CHARGE FOR GAS WHEN I ADDED GAS BEFORE I RETURNED THE TRUCK. THE ORIGINAL CONTRACT SHOWED THE TANK AT 7/8 FULL; THE CONTRACT AFTER THE RETURN OF THE TRUCK SHOWED THE GAS TANK BETWEEN 7/8 AND FULL. SO WHY WAS I CHARGED THE ADDITIONAL $3,47?

John S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

patricia W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald W. 
Évaluation :
5

Very experienced. They knew products and trucks well. Got me in and out quickly. Very friendly people.

STEVE E. 
Évaluation :
5

Everyone I spoke with was very helpful. Picking up and returning the truck was a breeze. I was in and out quickly, which was great when you are moving. Will definitely use this location again if I need a truck.

Melissa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
4

I am an unhappy customer. I made my reservation a few days before i needed a truck with pick up location on 40 hwy in Independence. MO for 9:00 am. I go to pick up the truck at this location several monutes before 9am. Sat in the car for minute after a few minutes decided to call and no answer, so i left a voicemail. I left for about 10 minutes, and when i came back still no one was there and they still wasn't open, so i left and went to next location on Noland rd also in Independence, Mo, and found out that they had change the pick up location. I did not receive a text, call or e mail to inform me of a different pick up location. Not only that but I chose the first location on 40 highway because it was close to my house, so it was more convenient for me to pick up and drop off the truck. The new pick up location was WAY out of my way. Now because of this I had to pay for more mileage and I NOT happy about it. U Haul should have communicated this to me and I would have been able to make that decision on my own. I was very upset for this inconvenience, and I should be refunded the excess mileage for having to go way OUT of my way. I have used your company several times over the years, and this is the first time that I wasn't happy with the way I was treated. Please forward this to corporate. MY CONTRACT NUMBER is 29482299 and the truck that I used was raggedy and used to much gas. Merci

LaTiste T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Max S. 
Évaluation :
1

The truck that I had was fill with roaches. I had to purchase bug killer sprays to kill them off from my personal belonging. Poor experience. I hope these roaches doesn't make it to my new home.

Matt P. 
Évaluation :
4

Gentlemen who helped me was very nice, apologized for us having to drive so far to get truck.

melinda M. 
Évaluation :
5

My experience with Uhaul was excellent.

DANE T. 
Évaluation :
4

The engine or transmission was making a lot of noise and the truck had an hard time accelerating and might need a little love, otherwise my experience with the truck and the lovely people at hardesty storage was great. The only upsetting part of the whole experience was that when I made the reservation I asked for an 8 a.m. pick up time at a location much closer to my house and thought I would receive a call if that was not possible but no call came. I just happened to double check the reservation that morning to find that I was going 5 miles out of my way to get the truck 8 1/2 hours after I needed it.

Molly S. 
Non les évaluations ont été soumises pour cet établissement.

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