Customer Reviews for Harmar Storage Solutions
(Concessionnaire U-Haul dans le voisinage)

53 évaluations

805 Rte 910   Cheswick, PA 15024

(724) 826-5268

Heures d'ouverture de l'établissement

  • Lun - mar : 8h am à 4h pm
  • Mer : 8h am à 3h pm
  • Jeu - ven : 8h am à 4h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(724) 826-5268

805 Rte 910
Cheswick, PA 15024

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - mar : 8h am à 4h pm
  • Mer : 8h am à 3h pm
  • Jeu - ven : 8h am à 4h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
1

8+ inches of snow ALL OVER the truck -- and plowed in -- had snowed a little the night before but this snow and ice had been on the truck for many days -- so much so that the huge sheet of ice on the roof of the truck never came off after 100+ miles of driving. Cargo door was frozen shut -- thankfully the storage unit i was moving from was indoors so it thawed enough to open the door after 30 or so minutes. The lady at the rental desk walked out and started the truck -- but that was the only preparation done. Further -- the mileage recorded for the truck was off by 50 000 miles -- when I returned the truck, it had 91,7XX miles on it -- and the paperwork said it had 41,6XX when I picked it up. Thankfully, the business I returned the truck to was VERY conscientious and took care of the issue.

DOUGLAS H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
5

Nothing, my service rep there was awesome, made everything easy and smooth. Thanks

Mark B. 
Évaluation :
4

not enough pads, dolly, hand trucks for rent.

DAVID O. 
Évaluation :
5

Carly was amazing best U-Haul experience I've ever had

Cody M. 
Évaluation :
3

Pick up process is in store only and it's frustrating

ROMAN G. 
Évaluation :
5

I thought the process was a little confusing. I had to have a 3rd person to verify my identity. I did not understand that. Especially since you had a copy of my Id as well as a picture of me.

Gregory S. 
Évaluation :
4

Not the truck I reserved (problem with keys). The dolly I paid for was not in the truck.

Scott C. 
Évaluation :
5

Process the refund of the milage that was overcharged

Kym T. 
Évaluation :
2

Get rid of the mud in hitch up zone

Neil F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnathan R. 
Évaluation :
5

Nothing. Excellent service overall.

MIGUEL R. 
Évaluation :
4

Make sure the e-check-in/out process works better. It took more than 45 min. of my rental time to check in. Things like the app saying the photo of my driver's license picture, wasn't a photo of my driver's license. Like the app not connecting properly with my bank/card for payment (I had to ask another person to use their card.) AND THEN I never got my e-receipt for the payment made, so it will be difficult/awkward getting reimbursement , so that I can pay back the person who ultimately paid. The truck part was fine.

Carol B. 
Évaluation :
4

More signage/direction to the lockbox for keys for remote pickup.

Joseph K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler A. 
Évaluation :
5

The back of the truck was dirty from a previous customer I'm assuming. Food, old dirty bed cover, hair gel bottle and some small debris. Truck worked nicely though and got the job done.

CODY P. 
Évaluation :
5

The UHaul employee was a very nice lady. And she can hook a trailer up faster than shit through a goose.

William F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C. 
Évaluation :
5

Friendly efficient service

Susan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold A. 
Évaluation :
5

Truck was clean and well maintained. The rental and return process was easy. Highly recommend

BRANDON S. 
Évaluation :
3

Too expensive for a 4 hour rental. Engine light was on.

Richard W. 
Évaluation :
5

No issues. Great price and great customer service. The app was great when dropping off the truck. Quick and Easy. Would highly recommend to anyone.

Matthew F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christabel W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

This is the second time I've rented a 15' truck from this location & have had a very easy experience both times. Moving is always a struggle but the process at this location made it much less stressful. The employees are friendly & professional & answered all of my questions. Returning the truck was easy with the dropbox.

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley S. 
Évaluation :
5

Everything went smoothly Great helpful staff

Dominic R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

It was a little hard to locate. Some signs would help.

Robert A. 
Évaluation :
5

Karly was the sweetest girl ever and was very helpful! Thank you so much for making our move easier!

BROOKE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lee S. 
Évaluation :
5

No problems

MARK M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

vickie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra M. 
Évaluation :
4

The use of the U-Haul app is designed to shift staff functions to customers and should not be required.

debby P. 
Évaluation :
3

Truck had a check engine light on, low tire pressure and handled badly. Fee structure is not very customer friendly.

Thomas O. 
Évaluation :
1

The place where I was finally able to get my equipment was good so the rating is not to be confused with the location but the customer service representative via telephone. I spoke to 2 reps, the second named Lucy Ramirez who claimed to be a manager but was just a customer service representative (proven in her e-mail signature). I ordered my equipment to be picked up at 12:30 a.m. on 9/14/2019. At the time of order I receive a confirmation number that my equipment would be available for pick up at the time and location I chose via text and e-mail. When I arrived at the location at the time of pickup my confirmation was still showing as ready at the designated location on the app and website but I was unable to pick it up. After calling and speaking to the first representative I was told that I would have to wait until 9 a.m. to pick up the truck which heavily inconvenienced me due to already paying movers that refused to refund me. Then the representative stated that I was at the wrong location even though I had proof of where I had to be. The second representative stated that she would schedule me for a different time and only refund me $50 even though the false advertising of "24/7 pick-up" steered me wrong, causing me as a disabled veteran to have to load and unload the truck with only my wife to help. This experience has left me greatly disappointed in this company and I will be filing a complaint with the better business bureau.

Naseem C. 
Évaluation :
5

Oustanding service! My new go to truck rental place. Effortless and efficient.

John E. 
Évaluation :
5

Nothing. Everything went very well from pick-up to drop off to billing and final payment.

Thomas J. 
Évaluation :
5

I had no complaints. The van was clean and ran well. I was able to do to the job I needed it for with no problems.

Sylvia L. 
Évaluation :
1

Have a worker who is more experienced. Make sure they have the correct trucks.

amy H. 
Non les évaluations ont été soumises pour cet établissement.

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