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Theresa H
Customer Reviews for Harmony Road Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Love your staff, so friendly and helpful!
JoAnne P | Expérience généraleNothing needs improving Service at this location was top notch Highly recommend
Ron UContinue the excellent service provided today.
Michael MNichole was great. Friendly, helpful and knowledgeable.
Carol MI have furniture stored here. Very friendly and helpful employees there. I would make one recommendation: post a sign indicating where the drop key box is located (it's outside the security gate). The location wasn't readily apparent. One phone call clarified the location.
greg mfrom start to finish all was perfect
james TI had never used a dollie before but the instructions were very helpful. The equipment was included as were instructions for use. I am in my late sixties and had no trouble operating the latches, locks and on board tools. I highly recommend uhaul for all my rental needs.
Gwendolyn SThis is another location I would highly recommend. They were also very helpful and I appreciated their patience and understanding.
Linda BThe woman in the office was very helpful. She let us know that she had a truck for us to move our furniture out of the storage building and to drive to Federalsburg to get the rest. We took it to East New Market and then we returned the truck back to Harmony Storage. I would recommend this place to anyone that needed storage.
June H | Expérience généraleThe storage unit and area were clean, staff friendly, and I would've stayed but very overpriced! I'm renting the same size unit for $45 less every month! That's a lot of money for me.
Deborah C | Expérience généraleThe lady was great and very outgoing and nice. Great attitude and demeanor. The office was very welcoming. Great caring personnel
Leslie SNothing. Everything went smooth and fine. Great experience.
Vonita GMore cars
Ronard TThe uhaul had a bit of a smell, a blue Powerade was left in the floor from previous person, and the back of the uhaul wasn't very clean. Location was in a convenient area, I couldn't figure out how to get in the gate after receiving the truck number. Had to go in the app and contact support for help after trying to call immediate assistance as shown on gate 3 times with no answer. I feel the truck should be cleaned with disinfectant spray like Lysol to give a clean smell. The over condition of the truck for low miles was upsettingly poor. The steering seemed alittle off and felt like it was starting a transmission slip but what do you expect from something that's probably driven poorly by others. I would've expected more but it helped me help my sister who was in a bind.
Jessica WAcquire more tow dolly, I couldn't find one in the Dover area so I have to get one from Denton on Maryland, thank you.
Lionel SBEWARE!! Storage units are over priced and they have a HUGE rodent problem. Half my items were ruined and non replaceable. The staff is rude and disrespectful! I do not recommend using this storage facility!
Natalie M | Expérience généraleKeep up the good work.
ChevQuon JOffice was in building with very low lighting in hallway. Difficult to see when coming in from the outside and bright sunshine
Keat MGreat storage units at an awesome price
MONICA J | Expérience généraleAbsolutely LOVE Charlene!!
Bobbi A | Expérience généraleCharlene was wonderful!
Harry FThe manager is always helpful
WILLIAM WGreat customer service!
Terry CGreat people! They are awesome!
Terry CNo one was at the drop off location. I am pregnant and had to disconnect the trailer myself. This is unsafe.
Erin MWe had no complaints with the facility or the people, although the security gate was often broken and could not be closed. However, when they jumped our rate by 50 % overnight, we immediately left We will not be recommending this facility to anyone.
CHARLES B | Expérience généraleVery nice facility and great customer service
Betsi F | Expérience généraleExcellent service!
Charlene CCharlene was great - she went above and beyond to make sure the equipment was there and ready for me. I highly recommend Harmony Road Self Storage for both storage and Uhaul.
Barbara CPlace was so nice clean everyone was so nice so helpful.
AMANDA H | Expérience généraleThe access panel to the gate seems to be broken quite often leaving the gate wide open and unsecured. The outside lights at night time for C module are frequently not on leaving the entire area dark. Other than that we had no problem it was easy clean quick storage and the only reason we moved out is because we bought a home.
Russel W | Expérience généraleThey where nicest people both ladies super nice . Very nice nice place
amanda H | Expérience généraleI live in Delaware. I ordered the trailer from Delaware. There is no sales tax. I had to pick up the trailer in Maryland. The so-called rental tax was $47.58. I should have been been exempt from the tax if there is no rental tax in the state of Delaware
RICHARD GCharlene was very courteous and a great representative of U Haul
Mary FOnly downside to this location was an hour away from my house.
RYAN BThere were ongoing challenges with the elevator. I would recommend getting it repaired so that it doesn't keep stopping. We were only at the facility for 30 days and we had mishaps with delays moving in and out. Otherwise... great facility. Excellent service à la clientèle. Great people.
Angela M | Expérience généraleGreat place to use for your valuables.. I felt safe there after hours when I needed to get things.. the staff was friendly and helpful .. always going over and above what I asked.. units were clean and facility is top notch.. I loved the elevator to get my things to the second floor.. this made it easy for me to do a lot alone and when final moving day came it was much easier for those helping me .. 😊
SHERRY H | Expérience généraleGet new employees that know their job and learn how to treat their customers!! Worst experience ever and I will never rent from haul nor will anyone I know!!!
DENNIS TEverything was just perfect!!
Lakia BExcellent customer service. Professional and friendly!!! Thank you!!!!
Lisa GAshley was extremely helpful and extended a helping hand to ensure the trailer was safe to operate and properly connected. She was very thorough and a joy to work with! After checking the operation of the signal and brake lights, I was cleared to continue my trip! Kudos to her management for hiring someone so dedicated to customer satisfaction!
WILLIAMN GPerfect helpful service!!
SHERRY HI can't think of any improvements needed! It was a no stress rental.The staff was wonderful as well.
Leonard ZNothing Charlene took great care of me and also at the last minute thank you
brenda fAshley was very helpful with truck rental. Very accommodating young lady.
Rodolfo MCharlene and her colleagues were terrific. Friendly, polite and extremely helpful in ensuring smooth move-in and move-out. Many many thanks! Charles McPhersom
CHARLES M | Expérience généraleI stored items there for a year or so. Everyone I've ever spoken to ..were very friendly and on their game. On occasion..a friendly reminder of payment due ( before late charge day)Need a little more room to store your important things? I HIGHLY recommend this place.
Linda H | Expérience généraleI was notified last minute that my pick up changed from 30 minutes to 60 minutes away in another state. More notice would have been helpful.
Dorian SAshley and Charlene are the best! This is the 2nd time in 6 months that I've rented a truck, with very little notice. Both Charlene and Ashley went above and beyond to make sure my needs were met. Their customer service skills are exceptional and their knowledge of truck rentals is impeccable.
PHILIP CMake sure Easton office does not use the trucks at Harmony location Unless they at least ask! Caused me and the office time and grief which should not have been! The Harmony office staff is awesome and equipment as should be!
DENNIS WGreat customer service , very friendly!!!
Khemchan SUhaul was very commendating on finding us a truck for our move. Very pleasant employees ok Mary's rental office.
Sean DStaff is friendly professional, courteous and inviting. Fortement recommandé!
LEONARD POffice Staff was exceptional and helpful!
Richard MVery pleasant experience
mark mMaybe fill your storage unit with a standard uhaul box and let future customers know approximately how many of those boxes could fit into your different size units. I think that would give a potential customer an idea of the size unit to choose. It's just an idea. Thank You. Other than that I have a Great experience at your Denton, Md location.
Paul NExcellent service great customer service
Peter DExcellent friendly customer service. Charlene was great to deal with and made sure all of our needs were met. I would definitely recommend her to a friend/family member.
Don SThe people at the location were great. The only thing I"m upset about is 3 weeks before I had made a reservation at the Easton location for a 20' van. They told that if a one way 26' came in and wasn't going out I could rent it but I was locked in on the 20' truck. I got a call from someone at uhaul on 12/3 that I was to pick up the 26' at Denton. This added an extra 49 miles to my travel and roughly $17 in gas. I do not understand why I had the 20' reserved in Easton and you made me go Denton.
Glen wWell run facility. All the people were very professional, the equipment was well maintained even down to the tires on the rtruck. and...… The Christmas cookies were good. :)
David PAnother Great Staff member! This company is the Best in Business!
Ken B