Lock box did not open for me.
David R
Customer Reviews for Harris Boyz Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing else, perfectly ran and didn't have any odor.
Henry TTruck acted like it was going to break down all the time shifting.and wasn't clean in any shape or form
lisa STo be clear in the hours price Because I pay online 1 hour 19$ 2 hours 39$ but before I take the car I have to pay 66$ more so I don't know Why ? I should pay that
Bernardo MThe truck was clean and the gas tank was full. This was my second rental in just over two weeks, and the staff was cordial, advising me on return policies and the need to return the trucks with as much or more gas then I left with. Drop-off process was simple.
Robert MThe person in the office was pleasant and thoroughly explained the requirements for renting the truck.
Robert MThe gentleman very friendly. I was surprised that I didn't get a paper receipt, he said I'd get one through my email.
Greg CI paid for a dolly, but there was no dolly inside only blankets which I did not request or use. I was a few minutes late and it kicked my reservation out and I had to spend too much time waiting on the phone for someone to come on and reinstate my reservation.
STEPHANIE SQuick and easy
Jon TService was great!
Erik DThis location (Harris Boyz Auto) is what saved the process. Otherwise one star. When we got to the location for mobile pick-up, U-Haul had me go through a secondary approval process because I had an out of state license which involved either taking a photo of my passport, calling my employer, or uploading an apartment lease. All ridiculous options when it's a Saturday and I'm sitting in a cornfield in Iowa. You should let people know in advance there is going to be another layer of rental approval for out of state licenses in advance so they can be prepared. If the owner of the Harris Boyz Auto didn't show up early and help me out it would have been a bigger mess. He was great and we will rent directly from him again.
David NThe Uhaul app did not work to return the vehicle. The Harris Boyz staff were awesome and took care of the return with no problem at all.
Dean WEasy & cheap
William WWe had a little trouble with our internet connection but over all it was simple!
Lindsey FMade the rental really straightforward and easy
Kathleen JRien
ETANDO EI already use U-Haul from state to state when I move things and when I'm local I've always used U-Haul I found them to be reliable to get the things done that I need in the equipment available to me five stars
artrice cGreat U-Haul location!
kathleen nThey had the trailer all hooked up even before I was finished completing the paperwork. They are always easy to deal with and will definitely rent from them again when needed.
ANDREW CEasy communication. Flexible when I needed equipment changes. Thanks for a great experience!
Kelly SThey were great and I appreciated all the help.
Ben HThe online pickup was horrible and unclear. There was no where to put other issues with the pickup other than pictures of the outside. Honestly one of the worst uhaul experiences I've had.
Nicole EVery helpful staff - I would rent again. Thank you
Kay KWe ordered a truck and transport for same day pick up. Somehow we had to pick up transport at a different dealer and 3days before we got the truck. Got that part straightened out before we arrived with the gouhaul number. But the truck was absolutely disgusting. Soda spilled everywhere from dash board to seats to floor. Fries all over the floor.
Christopher GThe guys at Harris Boys Auto made it very easy to pickup and drop off my rental truck - would use them again. Je la recommande fortement.
Robert BFast service. Very professional and helpful with information.
Alice MExcellent service à la clientèle.
Susan HThe driver cab had not been cleaned.
Jocelyn DNo issues
William OEasy - thanks
Kevin OThis was the most horrific experience I ever had trying to rent a vehicle. The "On Line" rental system refused to accept my sign-in, no one was available at the location, the 800 number had me wait, then once answered, told me they had to transfer me to another number where I could speak to a LIVE person immediately. However, the LIVE person was another HOLD for a representative, during which I call yet another number who was also unable to assist. FINALLY I did get a 'Call Back' during which they then had to walk me through you inefficient On-Line system, all of which made me 1 1/2 hours LATE for people waiting to move a household. My original rental was requested in one town, but your scheduler sent me to another town 13 miles further away from both my home and the work site. It was a HORRIBLE EXPERIENCE!!! AN EXPERIENCE WHICH WILL NEVER HAPPEN AGAIN!!!!
Thomas BJust an easy process. I was almost nervous thinking I was gonna be charged an extra $20 for not completing the return process thru a link on my phone. I am happy that they were able to see that I returned the equipment back on time and on full gas tank. But thank God, I was not charged this.
Khadidra WThe receiving the truck process takes a while.
Jazmyn MThe truck AC was not working properly. It was working on my picking up the truck. On the highway the AC was on and off randomly. The wheels was in poor alignment. The steering wheel has to stay in two o'clock position to keep the truck move forward. The gas mileage was very poor, average 8 MPG from Iowa to Oregon with only half loaded in the truck
Yingfang WThey marked the initial milage down incorrectly so I was charged an extra $70 or $80. This is completely unacceptable.
Matthew BFacility does not open until 10 am on Saturday. Should open at 8 am.
Gerald SApparently uhaul doesn't understand that when i reserve a trailer at a certain location, then i expect to pick up the trailer AT that location.
Jim ASaturday hours open at 10 am. Would have preferred open at 8 am to report cracked windshield and avoid $20 after hours drop off.
Gerald SI used the online after hours drop off but never received my receipt.
TIMOTHY GNothing. They were great we’re great!
Lisa IThe pick up and drop off process were very smooth. Would recommend to others.
Griffin MGood experience overall. Wish that U-Haul would require masks for those who customers must interact with in person during the checkout process. Especially since the online pickup tool does not work well and so the only real option for pick up is in person. Merci!
EDWARD BI HAD A QUESTIO AND HARRIS BOYZ GAVE ME CRAIGS NUMBER FROM UHAUL.. SO I GAVE HIM A CALL... THAT MADE ALL OF THE DIFFERENCE. (U HAUL)CRAIG ANSWERED ALL MY QUESTIONS,HELPED WITH SOLUTIONS. WAS VERY HELPFUL,EFFICIENT,KNOWLEDGABLE,PROMPT,ALL WHILE KEEPING HIS PATIENCE AND POLITE.WENT ABOVE AND BEYOND ANYTHING I WAS EXPECTING. I AM VERY HAPPY WITH HIS WORK PERFORMANCE AS WELL AS ANY OBSTACLE WE CAME TO HE WAS THERE TO WALK ME THROUGH IT AND OFFER REASONABLE SOLUTIONS. AND MADE THEM PLAY OUT JUST AS HE STATED. HE MADE MY UHAUL EXPERIENCE A GOOD ONE. IT WAS TRUELY A BREATHE OF FRESH AIR. I CANT EXPRESS ENOUGH. HIS KINDNESS AND THOUGHTFULNESS WAS NOT OVERLOOKED!! AGAIN THANK YOU,CRAIG!!
TIYADA H