Évaluations des clients Harrisburg Mobil
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Harrisburg Mobil
John S. le
The trailer wasn't as clean as some I've rented in the past. The attendant was courteous with the documentation, but didn't help at all with hooking up the equipment - I was on my own once the paperwork was done, so checking that I had hooked up the equipment properly was entirely on me.
Brian F. le
Le client n'a pas laissé de commentaire.
andrewe R. le
The gentleman we turned the van in with clearly did not know what he was doing. He told my husband the boss would be back in 30 minutes, words you don’t want to hear after a long move, when you are tired, hungry and cranky. My husband left his contact info and told the kid to call if they needed anything else. We then left for our new home. The location to drop off the truck was convenient, though!
Rhonda O. le
The clerk was very surprised we had reserved a truck. He was the only one working in the store at the time (which was also a gas station) and had other people to tend to besides us.
Joy F. le
My overall experience with UHaul was poor. Originally, the truck was not ready and we had to wait while being redirected to another facility 1/2 hour away. Secondly, when we went to return the truck, we had difficulties doing so because we were returning it early. The representative at this location tried to be helpful but asked us to contact Uhaul ourselves to resolve the issue with returning the truck early instead of handling it himself. We were issued a refund by Uhaul for all of our troubles but I would suggest having each location verify the truck is available for the customers before they arrive to pick up the truck instead of letting them come to a location with no truck available and then making arrangements. I think this would be a more proactive approach and reduce customer frustrations.
Shawna M. le
Person was rude because I had to pay in cash instead of debit card. The back of the truck was full of leaves and dirt I had to sweep it out myself .
Dustin S. le
This man was rude and act like we were a burden to him. It took 25 mins to get truck 45 mins to return the truck. Very rude
Jerred A. le
The staff at this location were very rude and there was a major language barrier. When they didn't understand my English they became aggravated and started getting loud with me. The older gentleman told me he didn't know how to use the Uhaul machine and that I'd have to wait, I waited patiently for the younger worker to return from the bank. Once he returned from the bank he didn't know how to use the machine either. It took almost an hour for me to get the keys to the Uhaul. During this time, he told me my card would not work to rent the Uhaul and asked if I had any other cards. I told him I didn't want to use another card and he insisted that my card was the issue. I eventually gave him another card and it didn't work either. He eventually had to call someone from Uhaul and was walked through the process of running a credit card. Once he was walked through the steps, he still used the card I asked him not to use. Even after getting the keys, I was not given any paperwork. I thought I was supposed to get something telling me where the gas, mileage and any damage to the truck prior to me taking the truck. He asked me to look over the truck for damage and I told him a few spots I saw that were scratched or dented and he said "yea that's from another time" but never documented any of it. I was concerned that some of the damage could have been blamed on me as I didn't receive anything or sign anything to receive the truck. I was also given a confirmation to pick my Uhaul up at 78 Cromley Rd. and on the day I was to pick the truck up I was told my location had changed and that I would have to now go to Harrisburg to get it. I spoke to a supervisor and was advised I would be receiving a $50 credit being that my truck wouldn't be where I was told it would be on the day I was supposed to pick it up. I have reviewed my statement and I was not given a $50 credit like I was told I would. I would like for someone to contact me or I will be contacting the company at some point later this week.
Jason K. le
Was told not to use the app to check out. The gas station is no longer a Sunoco but a mobil so app instructions were confusing. I had to drive 20 more minutes out of the way for the one way option which added to my mileage rather than the drop off being in the town I moved. I was told on the phone the day before that he drop off would be in my town. Not a big deal overall but made things confusing.
Raymond G. le
The cashier that was there knew nothing about dealing with the uhaul side of things....took a while for him to understand what an appliance dolly was and where it would be in the store....to me it should have been in the truck waiting for me to pick it up
Sharon S. le
Le client n'a pas laissé de commentaire.