Customer Reviews for Hart Nissan
(U-Haul Neighborhood Dealer)

67 évaluations

6564 Mechanicsville Trnpk   Mechanicsville, VA 23111

(804) 559-0549

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 5h pm
  • Sam : 7h30 am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(804) 559-0549

6564 Mechanicsville Trnpk
Mechanicsville, VA 23111

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 5h pm
  • Sam : 7h30 am à 2h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

open 8am very important

MICHAEL S. 
Évaluation :
4

Car dealership. Told to go in back and drop next to rest of Uhauls. Did. Not comfortable (at the time) any documentation was done.

Harry S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Louis D. 
Évaluation :
5

Nothing it was fine, rep was great

Karen P. 
Évaluation :
5

The person who took care of me was extremely friendly and helpful.

Kevin L. 
Évaluation :
5

the location didn't have the equipment we reserved , ie, moving dolly, so we did ok without it, but that was unexpected. the man who was manning the uhaul desk was super nice and helpful! didn't get his name. the process was a little confusing at first and the whole business of calling a friend is strange. now that we're familiar with it we would do it again.

Tom P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

Easy in and easy out

Kyle D. 
Évaluation :
4

Rien

Jerry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron B. 
Évaluation :
2

The truck had no Air Conditioning. The camera feature in the android app was malfunctioning. I had to login through a browser and use the native camera app on my Samsung S21. This caused 15 additional minutes added to drop off time. It's not the end of the world but it could be improved to make it more user friendly and time efficient. I do really like yhe process, it's very convenient just needs some improvements to make it seem less for users.

Christopher O. 
Évaluation :
3

BE careful of online check in. Don't get any extra items if ordered, pads, dolly's etc. Make sure you review bill if using App. Doesn't report correct return times. Charge for extra day in most cases.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet W. 
Évaluation :
5

Easy drop off, quick inspection and close out of the transaction.

Alexander L. 
Évaluation :
4

Check out with rental was a little slow due to new phone activated system. Equipment pictures did not fully show previous damage to vehicle. On site people were helpful and polite.

PAUL C. 
Évaluation :
4

When I made my reservation, I reserved a 6x12 trailer + 1 appliance dolly + 2 furniture follies which went through ad reserved. When I arrived to pick up all of my reserved equipment, the 6x13 trailer was ready (quick claim settlement sticker on the left fender) but Hary had no furniture follies nor an appliance dolly. The young man did offer and made a call to the next closest U Haul dealer and was told they had no Dollie's available. I ended up renting an appliance dolly at Home Depot ad well as buying 2 furniture follies. The young man helping with the pick up and the young lady helping with the return were very nice, polite and helpful!

THOMAS W. 
Évaluation :
4

Up to date pictures for comparison at pick up.

Nathaniel P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMANTHA S. 
Évaluation :
5

Nothing at all! This was the best Uhaul experience EVER!!!

Darnl G. 
Évaluation :
5

Nothing; my service rep was excellent! She was mechanically knowledgeable, answered my operational questions and got me on my way quickly and cheerfully.

Edward S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Young lady was very helpful and extremely fast with processing and providing resources needed for my move.

Larry R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOYCE B. 
Évaluation :
4

The van smelled of strong perfume. It needs to be deodorized. But the experience was still good and I got a lot of moving done.

BRIDGET A. 
Évaluation :
5

The experience I had dealing with uhaul at Hart Nissan was outstanding. The young lady that assisted me went above and beyond me expectation. I would highly recommend this location and will be using it again when I need a uhaul.

William D. 
Évaluation :
2

When I arrived it took more than 45 minutes to get trailer. I had my reservations booked and I was ready. I had a 7 hour drive and every min counted and this was frustrating.

JUDSON W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRAIGSTEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERTRUDE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETHDOUGLAS T. 
Évaluation :
5

I don't see how it could be better except I had to ask where the office was. Was quickly directed however. No sign

KURT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY S. 
Évaluation :
5

Tks

RODNEY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTOINE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA G. 
Évaluation :
2

Ensure staff are properly trained. I paid online for the truck and told the staff who stated I would only be charged the difference of around 36 dollars. To my surprise I was double charged on Friday September 24 and when I called customer service I was told I would be reimbursed a manager would call me to discuss. No manager called me, I did not authorize a double payment and was clear that I was not authorizing so Uhaul really did not meet my expectations. I am still waiting for my reimbursement.

Thomas E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMMATTHEW R. 
Évaluation :
1

ashley never went out with me to check vehicle i took photo of gas which she put full on paper i filled it up to where i picked it up she basically charged me $8,08 for gas after i showed her the photo with miles after i got back she said ok she is terrible for that dept i want my gas $ back i have used uhaul for years terrible service she was watching a tv show lucifer i asked her could she look at photo she said its ok well never go back again carla bergman 949-572-4497

carla B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRAVEEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUSTIN H. 
Évaluation :
2

The counter area is too small. I opted for mobile pickup, but it was just aggravating because when I went to the counter to get my key, I had to wait in line for a long time because the office was tiny and full. It took about 10 minutes before I could get inside to "just get my key"

Jimmy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie B. 
Évaluation :
1

I showed up to the location to pick up my Uhual and the app said i could pick up my truck and grab the keys. When i went to pick up the keys the keys were locked up and not able to be accessed. I had to sit on hold for 30 minutes and finally a rep was able to assist and get a manger to come to the store to unlock it. Unacceptable and wasted so much time and delayed my move. My Uhaul was also missing the two dollys i paid for. Went to ask where they were and they were also locked up and not able to be provided. I paid for a furniture and appliances dolly and instead all they gave me was a normal dolly. Horrible experience and will not be using Uhaul again thanks to this location for adding so much for stress and headache to a move.

Jamie B. 
Évaluation :
5

Very good service

ALYASSAZZAT H. 
Évaluation :
3

Our pick up location was changed as we were driving to the planned pickup. This added an additional 30 mins to our travel time.

Lynn A. 
Évaluation :
3

The U-Haul representative was wonderful. Helpful and courteous. Having the incorrect address as the location of the U-Haul dealer made mobile check in impossible. This needs to be remedied.

Richard R. 
Évaluation :
5

First time using this site - it was our one way drop off location. Very easy process and great location.

PAULALAN W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

LOLA H. 
Évaluation :
3

I did not want to go to this location originally, I was scheduled to be at the scotts addition location. keep more trucks at that location so this doesn't happen again.

Amanda O. 
Évaluation :
2

Location to leave vehicle is not clearly marked. If dropping off after hours cars will be blocking most entrances

JEFFREYLEE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Quentin M. 
Évaluation :
5

Excellent employee who attended me and resolved everything very efficiently. thank you!

JOSELITOBRITO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca S. 
Évaluation :
1

Give a more accurate rental rate.train your employees better.remove extra fees [rental fee tax ? Really?]

Steven L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William A. 
Non les évaluations ont été soumises pour cet établissement.

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