Évaluations des clients Hartleys Auto Service Inc
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Hartleys Auto Service Inc
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Laquaya L. le
Wish it was more clear how to pick up a refund, had no choice but to leave it without being checked. Caused a 10 dollar charge and my refund sent via check...
Crystal W. le
Location did not care they did not leave key in drop box like requested when made and had reservation confirmed. Marissa at Hartley didn't even seem to care they wasted my time or wasted my movers time. Also the size the truck requested is never fulfilled. Always get bigger but don't bigger cause can't get in drive way at house with a 26 foot truck. This terrible process will definitely affect my decision before booking with uhaul again!
Karen C. le
I was billed for an item I did not receive. 1 Furniture Dolly
Edward G. le
Excellent service. Friendly staff!
PAUL S. le
Nothing, good service!!
Matthew R. le
Before dropping off truck I put in fuel it was at three quarter tank before I put fuel in when I put the fuel in gage dis not move I explained this to the receptionist when I drop truck off she said i was fine to me that saying I wouldn't be charge for fuel wasn't the case I get call from someone else says the charge me and I still owe 12.00 dollars in not happy with service I should be reimbursed for full charge this is not good customer service
Luigi M. le
I was not notified upfront that the pickup place may be other than Ithaca where I applied to
James A. le
The staff waited on others and not getting our truck to us. We had to wait around about Extra 20 min and then the young man who went for it was sarcastic about it. Not good.
Tamme H. le
Nice vehicles and friendly staff.
Connor P. le
It was quick and easy, exactly what I needed
MICHAEL E. le
I would rent again when needed. Thank you so much
Matthew P. le
The customer service was outstanding.
Joseph M. le
some of these trailers are old but serve the purpose. They bounce all over the road when pulling empty placing great strain on the trailer hitch assembly the shock absorbers of the vehicle towing the and the necks of the drivers and passengers. While the one we rented was probably around since the 80s there really needs to be a universal connection for the lighting that is compatible with a 2019 vehicle without the customer having to shell out yet another unexpected expense to adapt the wiring to be legal on the road..
Jeff P. le
Very helpful staff that worked to match equipment to my needs.
JANICE M. le
it was very expensive. would not recommend to anyone.
Richard B. le
Only send vehicles out with the tank completely full. That way people are not guessing as to how much gas needs to go in to meet the amount that they left with.
Jamie N. le
The app sucked.
Lori D. le
cool and sexy staff with good knowledge of equipment and procedure to rent it.
BRIAN D. le
Friendly staff and well kept trucks
Jeffrey R. le
Mitchell, the person I worked with there, was the same. He was really attentive and personable, and really helped in returning the truck. If I or anyone else I know needs to move, I’m recommending U-Haul with absolutely no reservations. These guys were truly great to work with.
TIM L. le
I called an hour before arriving and the trailer I wanted and was told was on hand wasn’t there. The next size up was available but was more expensive and no discount was offered. When asked I received the “blank stareâ€. I took what was available after paperwork was completed the guy at the desk pointed across the road and said there it is, Do you know what you’re doing or do I have help you. I took care of it myself Later I received an email link that I could take pictures of any damage I might find. ??????? No, I would not recommend this place
Robert S. le
Nothing, the staff was friendly and helpful, and the truck was clean and in great condition. Excellent overall experience.
Mitchell G. le
Easy to reserve, pickup, use and return! This trailer is very handy.
Kaysi L. le
I reserved a truck for 2 days. They called me in the morning to confirm my pickup and simply said "OK, and you'll bring it back tonight." And I said I had reserved it for 2 days. They responded saying that was subject to availability and they already had someone coming in the following day at 9am for it. I wasnt notified in advance and it messed up my entire move. Everyone was exhausted and frustrated from cramming all of our moving into one day. Our reason for getting a truck was to relieve some stress. That wasnt the case and I would not recommend to anyone.
Tad M. le
Add an option for EZPASS. Other than that- My experience was Great.
Ron B. le
Everything was good. The young lady that waited on me was very nice and helpful.
LOWELL S. le
I was crowded
Christine G. le
Staff was very helpful & friendly.
matt I. le
Advise customers well in advance that the vehicle they reserved won't be available and not employ the bait and switch tactics. Although they did get me a different vehicle, which I was thankful for, I'm very displeased. Mostly because it ended up costing me more and for less usage time.
elliott U. le
The electrical wire connection was loose and needed to have a tie on it to maintain the connection. This situation did not inspire confidence. Also note that the original pickup location was in Syracuse, but we were informed 3 days before our trip that the Syracuse location had no trailers available - so we had to go out of our way to pick up the trailer.
Joseph G. le
Customer service was EXCELLENT. I could not have asked for more. Five stars all around.
Robert L. le
Friendly and professional, quick in and out
Gianna F. le
Awful costumer service, denied my card and charged my $100 more. Then I didn’t receive my money back after being told I’d get the difference. Poor quality y’all around. Would never recommend going through Cortland, New York Uhaul they’re all ********
larry L. le
The people were friendly and helpful. The equipment was top notch and easily accessible. There was a person who came out to make sure I knew how to hookup and use the big trailer. (I like that!)
Jeffrey P. le
Staff was extremely helpful. Great experience!
George C. le
Easy to move... Trailer was perfect for my job! THANKS!
ADAM K. le
Mitch has next level customer service. This would be the location to get your uhaul, no question.
Duane P. le
i think they shouid install back up alarms
Gerald T. le
All good
Michael B. le
The holding area for the trucks and trailers being rented could be improved. It is very wet and muddy.
Patricia B. le
Very rude customer service.
Ed M. le
The whole experience of renting and returning the truck entirely through your Web site and app was really cool; if I ever have the need again, I’ll definitely use this system of yours once more. The only thing I was bugged about was the verification process when I picked up the truck; it was early in the morning and one of the options was to call someone I knew, but she wasn’t available that early in the morning. The only other viable option was to take a picture of my passport, but I’m not in the habit of carrying that around with me while I’m still in the United States, so I had to drive 15 minutes home, retrieve my passport and then drive back to the rental place and resume the checkout process through the app. Some prior indication that this step would be necessary would have been helpful.
Scott A. le
From booking the trailer to returning it after hours, the transaction went very smoothly. The representative at Hartleys was very friendly and helpful. The trailer pulls and loads/unloads easily. Thank you!
Heather W. le
Have equipment at place expected. Plus the trailer we picked up was at a separate location and it was damaged. The trailer had a busted ramp and busted lights. We half way through our trip where without trailer lights!
David S. le
Great staff...very friendly and eager to make your rental experience as hiccup and problem free as possible...recommend them without hesitation!!! David S.