S.O.
Juluis S.
Customer Reviews for Hartleys Auto Service Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Hartley's were great to deal with as well as the representative who assisted me, top of her game, couldn't be more please, thanks.
Raymond P.Back of the truck wasn't swept out and had cigarette butts and a bandaid in it. I called as soon as I got home to let them know that the furniture dolly was sliding around in the back and I did not wish to rent it and wouldn't be using it. I was charged for the dolly anyways.
Tara F.We stopped 1 block away and filled the tank back to where it was at pick up. AFTER we left the drop off we where emailed a receipt showing the location added considerable charges saying we returned it lower than we did. It's bad business to not finish the transaction while we are there. It's worse business to effectively steal from a customer.
Michael A.I have used this location before and they are very good at what they do and very helpful.
Sylvia N.This is the second time we have used this location for a rental. They are terrific!!! Trucks are in tip top shape and the staff is fantastic. They are not the closest location to me but I will definitely continue to go there when I need a U-Haul!
Cindy D.Everything clean and neat
MARK S.Please CHANGE Times and Days Open with Hours.
Thomas A.Well maintained. I tried to clean mud from previous person out.
Shane W.Very Pleased with the whole experience. Great folks at Hartley's
PAUL B.Check in was easy. The 10ft truck we rented was well maintained and easy to drive.
Steven D.Do not screw them out of more mpney like they did me. When I picked it up they said make sure same amount if gas is in it as there was when I picked it up. We got to destination, unloaded. Drove the truck about 3 miles to gas station, put in $30 and bit brought it up to more than what was when I picked truck up. Drove approximately another 3 miles and dropped truck off. A few days later I noticed they were charging me an additional $31.64. So I called the drop off place and she said it wasn't them but Uhaul that did it. Funny their place of business was on my checking account. I called Uhaul and they claimed someone would call me. Never happened but they took that fucking $31,64 no problem. Whose going to pay that back to me. It ain't right?
MICHAEL C.If you rent at this location be prepared to walk through mud holes and bottom our your car in the horrible parking lot. If you bring back the trailer late be prepared for threatening phone calls. I don't recommend this location.
Dennis L.Confusing directions. Online it said trucks are across the road and they were not. It said the identifying number was on the bumper or the lower left...of what? I assumed lower left windshield and it was not. It wasn't until I went across the road and saw the larger trucks had the identifying number across the top then I went BACK and found the number across the top as well...easily visible? Yes...but not where I was instructed to look. No handle on the key box and the little knob is slippery...it was raining..and took a little to open it...just a little knob would help. This was my first time picking up a uhaul...i spent 20 minutes of my 4 hours trying to figure it all out. Now that i know, the next time will be easier.
Joanne T.Took van with 1/4 tank of gas , returned with same and was charged 83 for fuel ???
richard J.Me Hartley and staff were very accommodating with letting me know what equipment rental would best fit my moving..they extended my time with equipment with ease and arranged to fix my lighting connection on my trailer the moment when I walked into their store..Very nice people!
Dena S.I'm not happy about the deposit they told me I had to wait 7 to 10 business days if I want to rest some equipment told you I'll pay you in 710 business days it wouldn't happen
Daniel M.Excellent service, I just loved driving the van.. I would recommend this to anyone.!!!
Maureen A.Don't charge a fee for customers not paying with cash or check.
Edward G.Always helpful & good service!
George C.It would be nice if there was a ramp on the truck.
DONNAJ R.very friendly and helpful
lisa H.Nothing exceptional service.
abel M.The truck I was givin had been in a accident on drivers side door not allowing the door to seal properly all the way allowing the outdoor elements through the bottom of the door while driving in the wind, rain, slush, and snow. The drivers side wiper broke off while driving due to the over all poor condition of the vehicle. I got in the truck an it was just over 3/4 tank so I returned it with just that an get charged $25 in gas on return. Thats unacceptable. I returned it just as i got it, this was not my first time using a uhual but it with be my last at heartlys auto & rv..
Schuyler S.Very pleasant and helpful for with return
Shane W.Friendly and accommodating
JEFFREYROY C.The size of the truck worked well for what I had to move. Will use U-Haul again.
JOANNE THERESA C.very slippery due to ice on pavement outside the store
GREGORYL C.Everything was great. Service was superb. L
Wade J.Hartleys is and has always been a great place to rent U-Haul equipment from. Very professional, always on time, and the equipment is top notch.
Joseph L.Seeing a back the blue flag inside made me feel unwelcomed as act for America is considered a hate group. I will not use these services ever again and will tell my colleagues and friends the same.
Danielle W.very friendly and helpful people
DIANNEM G.Fast process, no hassle. Vehicle looked and ran great.
Lisa T.Great service and online makes it so easy to rent a Uhaul!
Bobbi F.Helpful staff. Made the day easy.
William B.Very friendly and efficient. Lisa was great, even brought the truck around to us! Excellente expérience
AUSTING M.I rented a 10' truck to move one room of furniture for a relative going into a nursing facility. I drove the truck 12 miles total and had the truck 2 hours. I added $10 worth of gas (about 1,5 gals) at the gas station across the street from the location when I returned. When I got my final bill via email, there was a $12,5 gas charge (3 gals) added because they said I did not bring the tank back to where it was when I took the truck. No idle time while I had the truck. When I called the dealer I was told there was nothing they could do about it once it went to corporate office. I couldn't find any way to dispute these charges on the website. NOT happy. May look at other locations or options if the need arises. Truck ran great and was the perfect size for what I needed, just not happy with the extra charge.
Charles S.Charged large amount for damage not done by me very upset by thus amount
ROBERTA N.I had no heat in 10' truck I rented,and Hartleys in Cortland(pokeviliie) said it was Uhauls problem Uhaul said it was Hartleys problem, and I never got a discount from either one of them.
James L.Staff was very friendly, quick and easy process
RYANMICHAEL T.Aucun
DEREKMAURICE SR T.Nothing. Staff was extremely helpful, above and beyond what you would expect.
Daniel W.Rental was not available at the assigned time via mobile according to reservation. Had to wait an hour to pick up rental. Local U-haul did not honor contract. Had been upgraded from one-way with extra mileage due to lack of availability by U-haul service, but charged local per mile rate on final receipt. Local U-haul would not correct bill.
MATTHEWLOWELL S.staff very helpful and friendly
SIVAS S.I'm not sure if it's possible to improve this location. First, the truck was not available after I reserved it for after-hours pickup. There were no keys left in a lockbox for me to pick up the truck. The representative at the location claimed they had no record of me reserving an after hours pickup, even though it was listed in the reservation. Second, the location was 40 miles away from my location at the time. I had to make two trips to the pickup location because the truck was not available on the reserved date. There at at least 14 locations in my city, so there was no need to schedule a pickup 40 minutes outside of town. Third, the pickup location charged me an additional $2 433,16 after I had prepaid for the reservation. Even the people at the dropoff center said that it was ridiculous and that the pickup location ripped me off. I did attempt to get the charge removed by calling the pickup location, but they told me that they couldn't help me (even though it was clearly their fault) and that I would have to call the corporate offices to dispute the charges. Fourth, the truck was not clean when I picked it up. It was dusty and dirty. There was some blue liquid that had been spilled in the truck, which we attempted to clean up before loading our belongings. Quite frankly, I would never recommend this location in a million years. Furthermore, I suggest that UHaul drop this location permanently. They are severely damaging the corporate reputation.
GREGORYDEAN C.Location was 54 miles out of my way. I'm sure this is due to the pandemic and everyone leaving NY this making the equipment availability an issue. But there was a truck available 5 miles from where I reserved.
James T.Every other time I have rented from here someone brought the truck down from the backroad where it is stored and went over it for damage. This time I had to go fetch it myself and approve it online. WI came back, the online check in was a mess. It asked me to take a picture of where I was parked, asked to allow location tracking and the asked to scan a barcode that doesn't exist. Then it froze up twice making me start over twice. This is not what one wants to do after a long day of moving. If management thinks these are improvements, they are not. One more case of a company finding a way to provide less service.
WILLIAMPATRICK H.I was dismayed to fill the tank after using the van with four and a half gallons of gas, I drove less that forty miles. I think there was not a full tank when I picked it up.
PAMELAR D.