Excellent performance and great people
Felicia PETITO
Customer Reviews for Hartleys Auto Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great, friendly service, and good, reliable equipment. They even lent me a taillight adapter to help me get the trailer lights working. Great people to work with!
Jeremi CochranThe trailer was dirty, salt-covered, and had a rust color in the interior. If you're going to hold customers responsible for the condition of the trailer then the trailer should be pristine when renting them. Front-Desk Individual stated that they normally don't rent anything past 4 PM even though there are reservations on the website up to 5 PM. The installer did not take it easy when installing the trailer but rather dropped the trailer onto the hitch very hard to the point where we had to inspect it before leaving to see if any damage had occurred to the trailer or the vehicle.
Scott ConverseNo improvement needed
Daniel WelshI was satisfied with the equipment and customer service
Greg connCharged for going over 7 miles but had way more gas than started with.
JOSHUA FASSETTHead light on one side was out
Sam RootEverything was GREAT.!
floyd clarkThis is the 3rd time I've gotten emails in 2 yrs from this location about reservations I haven't made or paid for, I've called and asked my email to be removed from whoever's account with no change. So now I get to write a bad review
John HallA+ Fast and easy to get in and out and staff where friendly
Carl McCanneverything went as expected
Patrick BotimerThey hooked me up within a couple minutes and I was on my way. Hartleys is a great place to rent from.
David SchultzA+
Marty MurphyA++
Marty MurphyTruck rode terribly. Vehicles should have some basic maintenance on them prior to renting.
Derek CiancioThe staff were very helpful at Hartley’s, especially the man who helped me hook up the trailer.
Edward GyukeriLikely will be renting from them again.
Patrick BotimerThanks for everything. Apologies for return late.
dorren burchKeep on keeping on. Superior customer service! Makes me want to move again!
penelope corbettDon’t charge customers for damage they didn’t incurr
Lucas FroelichThe worst experience ever!!!!!!!!!!! Called for help three times took over a hour to get the truck, the drop off was just as bad! Will NEVER do this again!!!!!!!! Thanks for wasting our time!
Chris CeraccheTruck was clean, husband said it handled well, better than he expected. Location is good as it is near interstate and a gas station.
DONNA COURTEverything was goid
Tonya JohnsonThere is very little service out there. Picking up the truck took forever since nobody was in the building to assist
Hendrick DucasseI dropped off after hours so I had no contact with people
Jack MooreNo longer allow Hartley's to misrepresent and ruin U-Haul reputation. 1st they didn't have vehicle I reserved on the day I reserved it. 2nd no substitute/ replacement vehicle to rent me. 3rd they tried to correct their error/ excuse incompetency, by allowing me to come back following day to rent a different vehicle. (several plans intertwined & contingent upon one another had to be rearranged) 4th they made up for it by offering 4 days for price of 1 (keep truck all weekend) ($19,95 +tax & milage) 5th charged me $239,47 instead of $19,95 x 2. Wen they explained it to me, after I returned rental, I understand it to mean that I wouldn't have been insured over the weekend because they were keeping it a secret from you.
ami ingrahmI always rent from this location, and always professional and honest, and wholesome people.
kathy marksStop the mileage fees. With the gas prices up It would make it easier to rent your vehicles. Make it unlimited miles like it use to be. Merci
sandra stroutNothing, it's great the way it is !
Cynthia StrineVery disappointed I ordered moving pads online and when I went to get my rental they had none. Not sure who's fault that is but why offer them if you can't deliver the product the day of the rental That is my only complaint. But that was a huge inconvenience I was a commander of a uhaul in homer ny 40 some years ago. And I would have made sure we would have had the pads if someone ordered them
jerry HartnettHave the tanks full and have customers bring them back full.
Vickie Mundy-HebertI was in my way to a doctor's appointment. When the person in charge asked if I wanted help unhooking I was glad for the service. Nice folks. Oh , and I mention it was raining at the time. Nice folks to deal with.
Jay HoltGreat people inn the Cortland location definitely will recommend anyone to them
Mandi MentiplyI'm having issues with uhaul. If your told to drive 100 miles and the rate will be 49cpm, then you are charged 89cpm. A few week later your charged $1,09 pm. This seems to create a failure and an uneasy feeling of trust with uhaul. Would be nice to have this straightened out.
WILL MERRILLExcellent service. Very happy with the overall experience
Robert BeveridgeGreeted several staff at drop off, none even acknowledged my presence, would never recommend this location for anything that involves the staff. Have used Uhaul moving trucks a half dozen times in the last 10 years and while nothing went wrong with them, the experience has gotten less pleasant and more impersonal every time. This holds true for this place.
RICHARDMARK JR BESLEYStaff was very helpful, friendly and accommodating.
David HullNothing at all associates were very friendly and very helpful
stephanie lucenaSame as above.
Kurt WarnerVery helpful staff and cargo trailer was clean
THOMAS ALDRICHThe process was very fast and without hassle
Enongene NkumbeEasy return.
Gregory FittsThe cabin smelled strongly of cigarette smoke. I'm not sure how you can control that but it was pretty intense.
Tom HortonA little tight with all the campers
Patrick BotimerEverything great. I put a tiny bit extra gas and no charge for extra mile
Sibrunson RosierAbsolutely nothing.
steve baileyHartley's did an outstanding job on my motorcycle trailer rental.
Gregory BevinsIssue with vip discount number.
Doug ClarkNothing - Hartley's is excellent. Equipment is always ready to go.
Robert GarrisonLeft me to pick up my truck in a bank of snow....windows hadn't been wiped off and truck hadn't been pulled out. Not impressed with the service. Then charged me $10 for gas when I brought it back with more in it than when I left.
Tim Guido