I received prompt, courteous service.
Ralph M.
Customer Reviews for Harvey's Corner
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Free mileage would be great.
Eddie R.Customer service is extremely poor, please invest in customer service training for management.
Mark S.Jose is the Greatest!!!
Alonzo H.They failed to tell me that when converting to 24/7 pick up you still must pick up no later than one hour after reservation time. I told them that another dealer had told me that you have an before and an an hour after the reservation and asked if I needed to give them a time I would pick it up and he said no. When I arrived after hours my app said reservation had expired. Had to wait 20 minutes for customer service to answer and they were helpful and reset the reservation for a time that evening so I could use the 24/7 mobile pick up. When I returned the truck I told the owner about this and he seemed clueless about needing to change reservation to an after hours time in order to pick up the truck after hours. HD he got it right, the overall experience would have been excellent as your technology and app are impressive. Frustrating but in the end it served my purpose
Scott R.Nothing, everything was great, thanks for your help.
Susie H.Great customer service!! I was very pleased!!!💯â£ï¸
Stephany L. T.Great job done!
Stephanie H.Customer service was excellent
Daniel K.Stay the same.
Terry S.I always rent from them.
Rhonda B.For some reason I couldn't check in my return online BUT other than that a seamless transaction
Alexandra E.Great place! Very nice and friendly! Truck was very clean!
TIFFANY B.Nothing needs improvement
Sharon H.The gentleman, Daniel R., that works at this facility was superb! Very knowledgeable and friendly. He is definitely an asset to your company.
Lanetta B.I was not happy with the fact the promised a truck that was not thr and it cost me 10 $more which also burns more fuel my hands were tied I had no choice. Last min move of a couch. I would have went to another Uhual if they were up front from the start
Barbara O.S.O.
Thomas R.Very friendly and efficient
Edward P.I. Requested a unit near my location in Alsip and I was charged the extra mileage to a farther location for my pickup and return. It's a small amount but a unnecessary charge for the rental!
Louis S.Jose was very pleasant
Kirsha W.Rental experience was professional and efficient. Suggestion: Consider moving the rental office to the front of the business so that customers don't have to go through the car wash garage, I would return or recommend.
nicole H.Very helpful
DON F.In order to go to the Uhaul office, you have to enter a dog washing room. I had to dodge two huge dogs since the owner refused to hold them and kept insisting they are friendly. I can't be near dogs due to my religion and was not notified of this set up when I reserved my truck. When I got to the office, it was unclear when a staff member would come to help me until someone walked by from the car wash and asked if I needed something and I told them I'm here for a truck. Check out went fine but when I asked if the associate can come out to walk around the truck with me to look at any damage, he said there's no need and walked away and started helping someone else. I said, I don't want to be blamed for any damage and would like for him to come inspect the truck before I leave. He said, I don't have time and walked away from me. He did not explain the process of return to me, of inspection, of anything. He gave me my contract and told me to bring it back at the same fuel level. I had to prod him to get more information about drop off. He would give me short answers and would try to work with someone else before he fully completed my rental even though I had a reservation. I went out and the truck had damage. I go out and see the truck had damage that is not marked. I go in to ask him to come out to look at the damage and be kept saying he doesn't have time. Again not explaining the process to me. He finally came out after wasting my time. He says oh I just have to put stickers on anything that's damaged. I showed him the damage. He then said how many stickers do you want me to get. I said look at the truck and Inspect it. Find the damage and just put stickers on it. He kept saying how many do you need...I said Idk bring five stickers so we can put some and you don't have to go back and forth. He left and came back with two transparent stickers that blended in with the truck. Put one on the bumper and one on the side. And walked away and went back in the building. This was a horrible experience and I would never spend my money at this place. U-haul is not a friendly company and I will be reviewing on every platform and warning everyone I know. U-haul made a very stressful out of state move and an instate haul from storage even worse.
Feras M.They were not polite, not enough staff to meet u as soon as you enter their building maybe a 8-10min . wait, they did not return my 3 dollars and some change once van was returned and all transactions completed.
Janine C.I went over my rental by 55 mins and was charged, another whole day and for extra safety I took out the additional insurance. I was charged another day for that. And the extra allowed 10 miles was also charged to me again. For a truck that was parked on the Uhquo lot.
Bennie B.Someone named Ashley called me from a 708 389 2331 phone number and told me that I could not drop it off at Harvey corners and I had to drop it off in Markham. When I told her that my drop off was 3 minutes from my house and some of the challenges I was experiencing she hung up on me
Ms T.Custom service guy was rude, had me waiting while he ate his lunch to return truck.
Lashunda D.Just keep doing what you are doing. The service was great! The location and distance were a plus.
Cornelia L.Start to finish a great experience ;)
Kathryn S.I wasn't supposed to drop off the trailer at this location. I was provided a location closer to my house. I am not sure why the U-Haul website would provide me with the option of dropping off the trailer at a location that would be closed the day I was scheduled to drop it off. Not only that, but I again could not get the online drop off to work through my phone. I downloaded the app on my phone and I was able to get through to complete the drop off. When I tried to call for assistance I had a recording that said there was a problem completing me call. The trailer was great and worked well. The people that are not U-Haul employees at each location were helpful. I sat on the phone for an hour and 28 minutes to finally get some help to find a resolution to drop off the trailer at another location that was further from my house. That is a lot of valuable time to lose when you are trying to move and unpack things. I would have expected that a company like U-Haul would have the ability to follow through with the technology to make things more convenient. I may be looking at other options the next time I am moving something.
jame H.Everyone at this location was extremely helpful and friendly. Amanda went out of her way to make sure I had everything I needed and understood how to use the app and 24/7 feature. I will definitely rent from them in the future.
Michele P.The guy there was very rude, and I still have not received my refund yet.
Tonja M.My rental truck muffler was extremely loud. When I asked for another vehicle they were quick to say do you want to cancel, no other compromise. They need better customer service. They had no supples
Ericka T.Jose was great, he placed me in a van last minute with no prior reservations. I will definitely be back. Quick, friendly, professional service!
Rochella E.The truck air conditioning didn't work. The temperature outside was above 85 degrees which made the truck extremely hot even with windows down. The truck shouldn't be reserved again until air conditioning is fixed.
Pearlie G.Over priced
Derrick B.The staff here is amazing! Very thorough explanation of the vehicle, the contact and return policy. Made sure we had the right vehicle for the job! Thanks Harvey's Corner!
Chas G.Convenient pick up location. Easy after hours drop off
BRANDI R.Conversation among customers should remain business and not in a debate for a conversation. The owner/manager should become more knowledgeable in operating the computer system as it relate to UHAUL guidelines.
DELOIS J.Very clean. Handled social distancing. Had my truck cleaned and ready to pull away.
Charlotte D.Rien
Clinet J.Watch paper work i delivered truck just like it was given to me only used 45 of estimated miles and put gas back to level it was given and was charged for gas also never picked phone up the difference was 3 dollars off.Thats sneaky way of padding the bill you do the math 60 miles estimated 45 miles used 4 gallons replaced for gas the bill should have been 16 dollars lower.
Leon T.Easier check in-more detailed step by step process and faster approval It should be done night before not when coming to pick up truck. Inconvenience people a lot
Jasmine M.Josè was great clean vehicle well maintained. Easy rental and return. Fantastic experience Thank you.
Veronica H.Everything was well maintained but it looked like a cell phone was used to take a picture of my license and I didn't like that. I don't know if it was in a personal cell or not. It looked like it was.
Gina G.Good service
Deena T.When checking in have personnel available.
Greg S.Just keep doing what you are doing.
Walter B.Yep
Daniel R.It wasn't clear that for the "smartphone" truck pickup, more than a credit card and driver's licence were needed.
Timothy N.I waited for the attendant for about 20 minutes once I arrived, he was not there. There was a sign posted stating that the employees were helping out at the gas station and to come over and ask for an uhaul employee. I walk to the gas station to ask for an employee and they relay to me that one isn't there. The attendant finally arrives casually with a McDonald's frappe in hand. This experience was very unpleasant and unprofessional.
Chrissie Y.Easy check in and the agent was very helpful and very customer service focused.
Lynn G.The Uhaul agent was very professional, poliet, knowledgeable and friendly, It was a pleasure doing business at this location. Give that man a raise. Thank you Hosea.
Stephany T.