Truck was covered in mud on the inside. I had to wash out the trunk as I was moving furniture which still picked up some of the dirt that was left in there. The truck was also left with no gas when I picked it up, which the employee informed me that I would need to get gas immediately, which is simply just unacceptable.Nathan A.
Customer Reviews for Hasty Market
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Thank you for all your helpâ€¦Betty S.
Very disappointed with the location took me 30 min to pickup the van because no computer doing everything via cell phone and the guys did not know the uhaul apps and once return the van , he just ask for the key the receipt will be send to you without even checking the van after 30 min received 25$ charge stated that left coffee in the van , this location because of the store business trying to take advantage and focusing on customer service for uhaulJULES O.
Refund the excess charge on my accountBENJAMIN U.
cargo van was so dirty both in the cabin and i the backJAMESLESLIE D.
Wear a mask. Treat customers with respect and stop being outright rude.DAVID P.
Le client n'a pas laissé de commentaire.BIAGIO S.
Le client n'a pas laissé de commentaire.Paulo B.
Buy not charging 89 cents a km rip offRandy C.
Customer service, was poor waited for a long time when I was the first in line and proceeded to serve 7 other customerâ€¦ there was two people working and could have provided better customer serviceJOHN C.
You could maybe up the cab of the vehicle between uses. This vehicle stunk like an ashtray.Daniel H.
Le client n'a pas laissé de commentaire.CHRISTINEE A.
The image UHaul sent to my phone showed the fuel tank to be 3/4 full. The truck had almost no gas. Although this was corrected by my photo, it is not suitable for a vehicle to be delivered to a customer with almost no fuel.Arthur C.
Le client n'a pas laissé de commentaire.tony C.
I was not happy about having to do the process again. I don't understand why this location does everything in miles and not kilometres. I will not use this location again.Steven M.
Le client n'a pas laissé de commentaire.Chao D.
Check in via phone took over 20 minutes, required FOUR different phone numbers, cargo van was parallel parked super tightly between a pole and another truck (impossible to repark ), mileage was wrong when we left but we couldn't submit the correct mileage (site wouldn't allow), the mileage issue was further a problem upon return since we were returning with lower mileage than when we left according to the recorded number. Van was also smelly, dusty, had small bits of trash.Peppino A.
I was unable to check out the van I rented due to an issue with the system. The van was there but I could not take it. Instead I was given a much larger moving van. I also had to wait 30 minutes to have this issue resolved. I was late to my appointment.Loraine L.
Only convenience, that's all this place is good for.APRIL G.
The service call from location manager was outrageously rude and insulting. I will never use Uhaul again.DAVID S.
Fast serviceRAMA KRISHNA V.
truck was dirty full of broken glass had to clean before using also location tried to double charge for rental i rented from 8-4 and returned the truck at 2pm but the store did not enter the return until 530pm how many other customers have the done this to in the past i believe they deserve to lose their franchise for trying to defraud customers thanks to the customer service dept for resolving the issue quicklyALEXANDER K.
Le client n'a pas laissé de commentaire.Donna R.
Every time I rented a UHaul this year they counted my kilometers as miles, which wrongly brought my price up. It's seems an automatic thing they do to overcharge you. You think that they could have figured it out by now...SANTOS M.
Le client n'a pas laissé de commentaire.ROSEQUILZOMIL R.
Le client n'a pas laissé de commentaire.jiahong D.
Le client n'a pas laissé de commentaire.MICHAELS B.
Le client n'a pas laissé de commentaire.SILVINO M.
Cargo space wasn't swept l and inside dash was dirty/coffee stained. I realized after searching through my emails that nothing provided contained info on the fuel gauge and how to self fill, so I had to guess. I only found info referencing the contract on how to gauge how much to fill but after looking through the contract, I don't believe it was clearly stated at all - more than likely because it's profitable to charge customers a premium on gas.William R.
Le client n'a pas laissé de commentaire.KELLYD R.
Le client n'a pas laissé de commentaire.Jay S.
Nothing everything was first class. Operator very friendly & helpfulNICOLED K.
Le client n'a pas laissé de commentaire.Christopher V.
Le client n'a pas laissé de commentaire.MICHAELJ R.
Le client n'a pas laissé de commentaire.PATRICKHUGH P.
The truck could have been cleaner. Peanuts and wrappers were left before. Clean is important specially during a pandemic... but the customer service was top notch. Pleasant interaction.Jason S.
sorry i had trouble with booking the address on the app, so i was given a different address still good service just please update the gps on the appJOHND K.
This was an absolutely terrible rental experience. The clerk at the store attempted to charge my father in law an additional 250 $for no reason whatsoever and was extremely rude to him. Also the dolly we rented was not with the truck so I will request a refund based on this.Grant Z.
Le client n'a pas laissé de commentaire.EDINHO B.
The vehicle was filthy cab floor covered in mud and had an odour. Back of truck floor covered with dirt. Other than that the vehicle was mechanically fine.Gregory D.
Had to redo everything I did online and the digital unit was quirky, the touch screen was hard to use. Dude was talking to somebody else on his cell phone the whole time.GLENT B.
Remove the hold on money soonerAMEEDH R I.
The check in and service was quick and went very smoothlyGeoffrey B.
Great experienceMARCO P.
The rep at this location was horrible. We were running late so my wife called them while we were driving down just to give them a heads up and ask about late fee charges. We figured we could just extend the truck by a day since we were going to be late anyways. The rep was very rude and dismissive. I don't have his name (he refused to give it) but it's an Indian fellow by the sound of his accent. He couldn't give us any information, pricing, or anything and just rushed us off the phone saying when we arrive that's when he'll figure out what we owe. He then hung up on us. I arrive at the location and he tells me to give him the keys. I ask I'd there is a receipt or some kind of confirmation that I did leave the car with the right amount of fuel. He refused to do this. He said he would check it later and figure out what we owe and I would get an email. I explained that won't work, I need to know I'd there are going to be extra charges. He got angry and said "listen buddy, I don't check it when you want, I check it when I want" I called the head office to figure out what to do and then he told me to leave the store or he would call the police. I asked for my keys back if he refused to give them and told me to leave. Head office told me to take photos of the car and the mileage to prove I left the car there and I did. Guys... get someone to call this location and pretend to be a customer and you're going to see quickly what kind of customer service is being offered from this rep. Or just look at the reviews for this spot. The pick up in Toronto was amazing, they were super nice, but anyone dealing with the Hasty Market in Hamilton is never coming back to uHaul after dealing with that place. The guy working there is a complete dick.Nicolae F.
We had a terrible experience at the customer service. After reserving online, we went to the Uhaul office to pick up the cargo. The office agent didn't gave us any option for if we needed more time, and he went mad when we asked him if he could come out with us to check the vehicle before we leave. He even tried to take back the car key from us saying he wanted to cancel our reservation because we were not happy with his customer service. This is why when an emergency came along the road and my husband has to drop me to the hospital - I am 8 months pregnant - We couldn't call back the agent to notify given the terrible experience we already experienced during the pick up. We ended up been 2 hours late and charged an extra day (which the agent did not explain to us during the pick up time). We pay way more for a 9' cargo to pick stuffs from Oakville/Burlington to Hamilton than for a 26' truck to pick up things from Toronto to Hamilton. We have dealt with Uhaul before but this location was nothing like our previous experience. We will never return there again and will never recommend this location to anybody.Guy T.
I was asked not to leave my car at this location. They did agree to let me park at the side of the building where the uhaul van was originally parked, however, I was told they would not be responsible for any damages to my car while it was there. The front cab of the van was very dusty from the last person which appeared they had loaded broken up drywall in the back. That said, the customer service was really good!! I was in and out quickly and they brought the van to the front of the store for me.ERINCELESTE K.
Truck was very clean. Available on short notice was great.daniel M.
The truck was filthy on the inside- the last person to use the truck looked like they had moved something like concrete that was extremely chalky and white all over. There was garbage left in the front seat and looked like milk had been spilled on the dashboard and inside of front window. The back cargo floor was very dirty and we had to lay blankets down just so our furniture didn't get covered. We were very disappointed in the cleanliness of it, especially in a time like this with covid. We had to clean the front ourselves with cleaning product to feel safe. We tried to mark this on the return and check in but it would have charged us 25 $for clean up when we weren't the ones to have made the mess. The parking spot was difficult to access.Robert D.
Workers are completely ignorant was told I could have the truck from 3pm until 3pm the next day when I arrived to put the deposit down, I was then made aware that I couldn't have it for the 24 hours I was promised and had to have the truck back by 9am then was told 10am. Place is garbage to rent a uhaul from I'm better off going to a uhaul location.BRITTNEY B.
Le client n'a pas laissé de commentaire.HEMNATH A.
My total is never correct. I'm always told my bill is much more then discussed prior to renting. And for some reason, I never receive a receipt for my charges.Terrilynn C.
Le client n'a pas laissé de commentaire.Carmelo P.
Always good to rent UhaulLuc V.
Le client n'a pas laissé de commentaire.Gregorio Z.
Le client n'a pas laissé de commentaire.louis P.
They didn't have the van I reserved. Actually they didn't have my reservation at all. Luckily there was a size larger van than we needed available. The machine for the uhaul was not working so I had to pay cash for the deposit and rental. I would have preferred to used credit for the purchase. The service person behind the counter was confusing. The entire experience could have been improved.ANDREWW P.
Le client n'a pas laissé de commentaire.kibala M.
Le client n'a pas laissé de commentaire.DEVONJOHN F.
My credit card was overcharged. Doesn't understand their basis for the amount I was chargedEdith U.
Spend a few minutes going over the rental with the client and make sure everything is safe and agreed upon in the contract. Maybe we could have spotted that cable that punctured my hand before it got me if we had tested it at the yard. Also, when i returned the truck, it would have been nice to know about a 30,00 $ charge to put 5,00 $ of fuel in to top it up. Aren't U Haul rentals supposed to come with a full tank? I really was disappointed with the brush off I got when i returned the truck and especially how you ignored me about the broken cable "biting" me. .Daniel U.
Van didn't come with the protective pads I ordered. The app didn't upload photos (tried on multiple devices), so I was forced to go in-store to check-out. Employee failed to follow COVID procedures, and was repeatedly wiping his nose with his hand when handling my drivers license, etc. A piss poor experience.Jason L.
Le client n'a pas laissé de commentaire.Nivad A.
Le client n'a pas laissé de commentaire.SHAHIDMAHMOOD G.
have a dedicated employee just to do U-Haul, not do everyone's lottery tickets firstGORDONA D.
Le client n'a pas laissé de commentaire.TIHOMIR Z.
Charged me extra for gas.lindsay F.
Nothing, workes well.Eric B.
All went well, completing the documentation online is a help. Check in and back was super easy.Stephen W.
Le client n'a pas laissé de commentaire.IANFREDERICK WIL F.
Le client n'a pas laissé de commentaire.Angela D.
Le client n'a pas laissé de commentaire.James A.
Did not have the key and had to wait 2 hours until someone could rent me the uhaul. I used truck share so I could pick up the truck in the early morning hours. I did not end up using uhaul. This is not a review for uhaul it is the location I am not happy with. Hasty Market Kenilworth av HamiltonVanessa T.
I found this vehicle needed a lot of Braking distance. It was raining. It didnt seem to have ABS, and it fishtailed when i had to stop quickly. Make a lot of extra distance between you and car ahead. Wehicle was brand new and spotless.CHRYSTELLAK C.
Nothing every thing is goodJOSEAMIDES G.
Le client n'a pas laissé de commentaire.Michelle F.
Lower your prices.Barbara N.
Absolutely the worst experience renting a vehicle. Previously have had excellent experiences. We wasted an hour and a half as Uhaul made an error in booking the location. We were then redirected to another spot to pickup. The rate changed by another 20 $despite being Uhaul's error. Would certainly never recommend UHAUL and will be using alternative rental companies going forward. An absolute disregard for my time that caused us a chain reaction of issues.Robert T.
The uhaul wasn't even there was dropped off at another location. Got another uhaul opened the back door and the smell was nasty. The guy at this location finally told me half hour later that the truck was dropped off at another locationMichelle M.
Le client n'a pas laissé de commentaire.EDITHKERUBO N.
Rented an appliance Dolly with my vehicle rental. When I arrived to my destination to pick up my large appliance there was no Dolly in the truck. I should have known better than assume my dolly order was there. Instead of paying milage to drive back to the location to get it (which would have made me late for another engagement causing me to lose more money than the dolly charge) we decided to lift the heavy item by hand. When returning the vehicle I let the cashier know there was no dolly in the vehicle and he said he had already taken it off the order. When I asked for a receipt I was told I don't get a paper receipt and that one would go to my email. I reminded him not to charge me for the dolly that I did not receive. After waiting 2 days for an emailed receipt I finally get it and I was charged for the dolly. Very frustrated but I know mistakes happen. I have already sent an email requesting the refund for the dolly to be applied back to my credit card.Thomas P.
Le client n'a pas laissé de commentaire.Geoffrey O.
Le client n'a pas laissé de commentaire.MARC M.
did not accept debit as a form of payment , had to use the bank machine at cost of a total of 3 in service fees between machine and my bankStephen W.
Really help me to move my staffs.Olivier M.
They were not helpful and made me feel uncomfortable, they had no drop box so they just took the keys from me and shrugged me offTristen L.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.Donna D.
Le client n'a pas laissé de commentaire.KAYLA S.
The staff were very friendly and helpful. I especially want to thank the person I dealt with on the phone who assisted me in making the rental in the first place. His help was excellent.gerald K.
The truck did not have the dollies I ordered in it. The attendant sent me to another location to pick up a dolly and told me a refund would be provided at the new location I which was not true. Every time I pick up a truck from U-Haul, something goes wrong or something is missing.Wynne N.
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.Jennifer H.
Le client n'a pas laissé de commentaire.rajeev M.
Le client n'a pas laissé de commentaire.VINCENT J.
Employee should next time ask the customer if they want extra insurance instead of just charging the extra insurance without letting them know.Ermiyas H.
Le client n'a pas laissé de commentaire.michael M.
Rental van had check engine light on. Also I was not allowed to pay the bill on return of the vehicle. I had put more gas in the vehicle and was actually over the gauge from first pickup and yet was still charged for fuel. Finally received bill about 10 days later. Really poor way to do businessdavid R.
I wasn't made aware that if I showed up late for my scheduled pick-up that I'd have to go in and work with the people inside. Not a big issue but I was only warned I couldn't show up early, not that I couldn't show up late either. Everything else was great!Matthew D.