Customer Reviews for Hasty Market
(Concessionnaire U-Haul dans le voisinage)

940 évaluations

554 Niagara St   Welland, ON L3C1L8

(905) 732-9947

Heures d'ouverture de l'établissement

  • Lun au dim : 24 heures

Services dans cet établissement :

Pour nous contacter

(905) 732-9947

554 Niagara St
Welland, ON L3C1L8

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au dim : 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The vehicle was dirty on the outside but the staff was friendly.

Stella H. 
Évaluation :
3

I would be nice the next time if we could get a truck at a location closer to my house. There is one about 3 km away, but I had to drive into Welland to get this truck.

Paul P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
4

When I open the back of the truck they were still brooms and dust pans in the weedeater in the back of the truck… The truck had also not been cleaned out in the back as well and many of the items that I put in got dirty

Marty M. 
Évaluation :
5

I would of perferred a copy of the invoice ( hard copy.or.electronic) showing my final charges

GREGORYP S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jeff N. 
Évaluation :
2

I found the people at the store not very helpful at all and kind of rude

SEANG A. 
Évaluation :
5

Very helpful store manager.

SCOTT R. 
Évaluation :
5

4th time I've used this location. 5 Stars

RICHARD I. 
Évaluation :
5

Great experience. Intent often for work and I would certainly use this location again if I needed a truck in the area.

Richard A. 
Évaluation :
5

Everything went smoothly...From check in to check out..This is the second time I've used this place

Kathy S. 
Évaluation :
1

I explained I thought I could drop off in Vineland. I booked the truck wrong using the online option. The guy at the counter told me he could not make that work. There was a pick up at 130. So I paid for km to return back to the location respecting the time and my error. I returned it to a lady at the counter. I was a couple minutes late. She said no worries, there are no other bookings. I'm disappointed that he couldn't help me with my error and I paid for km to return when it could have been done.

Katie S. 
Évaluation :
5

Overall a great experience with the employees and the trucks. Only thing I would suggest is to have the appliance dolly provides in each truck. It would be a definite help.

Kyle D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
5

Rien

DAVID N. 
Évaluation :
1

I reserved a 20' truck and was told one was not available. No apology, and man had very poor customer service skills. I ended up getting a 10' truck so extra trips had to be made which cost me extra money for the extended labour time, as well as extra mileage costs at 0,89 $ a km Was a very expensive experience. Will not be using UHaul again.

Kimberley A. 
Évaluation :
2

1) Their signs indicate it is open 24/7, it is not. Not for Uhaul. 2) The person in charge did not want to explain the tow button on the transmission. Did he want me to use more gas (he sells gas) ? 3) I filled it up completely with gas. His response was, "how do I know that ? " I had just filled it up at HIS OWN PUMP ! Not a customer oriented person. Good luck with him.

LUIS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD I. 
Évaluation :
1

Record distance travelled CORRECTLY, basic truck maintenance is highly recommended (ie, oil changes and fluid top ups, wheel alignment). The owner at this location is shady, not friendly at all and lies about the distance travelled to make profit. I will never recommend any of his minimal effort services to anyone.

Nancy D. 
Évaluation :
5

Excellent and friendly service.

James S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Foued M. 
Évaluation :
4

The employee gave me his keys and told me where to get the appliance cart outside (behind a storage container). He should have gotten it for me. He was not overly helpful. Didn't give any guidance as to what truck was ours either.

Kristina B. 
Évaluation :
5

Was very happy.

Jeff C. 
Évaluation :
1

When we signed up, we had it until a Tues. Called day before and said can get it that night, extra day free charge. Got to Ottawa and found out was supposed to be actually Monday drop off. When at Niagara, they asked husband can drop off any location in Ottawa and he said certain place. They actually wanted it at a further place and told a customer it would be at that location. Also found out the place my husband thought, it wasn't even there so Uhaul also got that mistake. Wasn't pleased with Niagara.

Charlene A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pietro M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Holly E. 
Évaluation :
5

Very friendly, helpful, and accommodating to time frame

Steve S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Zachary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Autumn H. 
Évaluation :
1

I had a horrible encounter last time and I swore I wouldn't use U-haul's services again. Not because of the company but because of the customer service rep that works there. I believe his name is Vijay. The last time we used this location, the experience was terrible so we were trying to avoid this location, unfortunately, it's the only location with the truck size that we were looking for so we had to use this location again (554 Niagara St). Because our last experience was so bad, we made sure this time we had everything in black and white and we were as polite with this man (Vijay) as possible. This man still over charged us again! He tried to up sell us on some insurance which we declined. This man still charged us for it and we questioned him about it, he said "My head is crazy today, I'll talk with you later". I kindly explained to him that we were just trying to clear this up because when he called us on the phone to complete the registration, we tried to use our debit card and he explained to us that if you pay with debit or cash you will have to take the insurance. The only way to opt out is if you use a credit card. So I gave this man my credit card and he still charged us and when we questioned him about it he told my wife there's the door and if you guys aren't happy then don't come back here. What an absolute moron. People in the store were looking at him. I have a video of him saying these things and even more nasty things to us on my phone and best believe this is going on youtube and every social media platform I have access to. I've never written a review before but this guy was just unbelievable. I also have a receipt showing that he refunded us for the over charge. The last time he tried to make me look like a liar and he embarrassed me and my wife. This time I have receipts and video footage. Dear U-haul, if you really want to make your experience for your customers better, please please please fire that guy or at least transfer him to another location. He is an absolute embarrassment to your business and anything customer service related for that matter.

Emmanuel A. 
Évaluation :
1

The customer service rep is extremely rude and unprofessional. He over charged us and then berated my wife and in front of all the customers in the store. When we asked to speak with a manager he just ignored us and refused to speak with us. He needs to be fired! I called your customer service line and the agent I dealt with was not even trying to listen, he was more combative then helpful. He basically tried to make it seem like I'm the idiot and that I didn't know what was going on. He told me he would have a manager reach out to me, I have not received a call since. This is absolutely awful. Speaking strictly about the business, I have no problem with the business it's self, however, the customer service is piss poor. Please close the 551 Niagara location, the service rep there is a scammer. Vijay is his name, at least that's what he claims. He kept on giving us different names so I don't know who we were dealing with. As a customer I'm incredibly appalled that such a person is in a customer service role.

Emmanuel A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ED C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIGI C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith C. 
Évaluation :
5

It was a very easy pick up and drop off. Would highly recommend this location.

Paul C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence T. 
Évaluation :
3

No xomment

Ian J. 
Évaluation :
5

Wonderful, Friendly service as always.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleksa T. 
Évaluation :
3

Truck didn't come with dolly equipment. Notified staff who credited 7$ to account even though cost was known to be 10$. When asked they told me call corporate.

Eric G. 
Évaluation :
5

Better per km rate

JOSH A. 
Évaluation :
2

Filled out online contact less pick up prior to picking up and when I picked up vehicle was still forced to come inside and provide documents. Also charges came to over 60 $when the estimate did not seem like it would be that high for less than 20 kmeters of usage

Jacob W. 
Évaluation :
5

our experience was perfect. 5 stars ! We booked a small cube van and found it to be clean , no complaints. Price for 24 hours was very reasonabl.e

William B. 
Évaluation :
1

Vehicle not cleaned. Someones covid mask on the floor. Inside filthy. Rude assistant. Not a drop of windshield washer fluid.

Ray D. 
Évaluation :
5

So fast and convenient. Great service.

lilly C. 
Évaluation :
1

The van had not been cleaned at all. No attempt was made to clean. I could not see out the windows. Huge dried puddles on matts .NO COVID CLEANING !!! Will never rent here again.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

Vijay is the ultimate in professional, he always takes care of me , even last minute, love dealing with him

Daniel P. 
Évaluation :
5

Hasty market is great. U-Haul can go fuck itself. Fuck you so much!!!!

William L. 
Évaluation :
3

Truck was not close to clean. In this day, where things are supposed to be sanitized, the truck was not even wiped. I spend an hour cleaning it when I got home. Windshield wipers were ineffective and bordering on dangerous, washer fluid was empty and I had to refill it after driving about 20 Kim's. Not satisfied with this rental.

neil C. 
Évaluation :
5

We are repeat customers, they are always very polite, helpful and accommodating.

JUANITA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BINGYAN G. 
Évaluation :
3

Pricing is too complicated ,mileage vs kilometers confusing,rental time could be any number of hours,not 24 hours as rentals are supposed to be.

George M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pasquale M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roderick A. 
Évaluation :
4

Only improvement would be to have parking on site and not have to go to plaza next door. Seeing a sign saying uhaul customers will be towed away from parking where they actually rent to uhaul from is kind of strange. But other than that, my rental was ready, clean, full of gas, and the process was very smooth. Price was very competitive as well. Good job!!

KRIS F. 
Évaluation :
5

Make it more affordable.

Brenda B. 
Évaluation :
4

Only thing was I asked for a dolly and a mattress bag and there wasn't either.

DAWSON T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yusufujiang Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
4

just that i rented the van and it would be nice not to have to ddrop it off again at the same location but it was good

Vince R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike B. 
Évaluation :
3

Be more transparent in letting people k ow what you are willing them for and tell them up front what the charges are.. also when returning the trucks.. have the rep go out and take the pic of the mileage. Also refunds should be issued instantly, not 4 days after the rental is complete. I wasn't impressed with thos location

Guido M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian A. 
Évaluation :
5

Friendly attendant, easy transaction. Unit was there when booked.

DAVID W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

gurvinder S. 
Évaluation :
5

Have the inside clean for the next customer's

Richard G. 
Évaluation :
4

The owner was horrible. No enthusiasm. Offered no help. Needs to take a month off and let someone take over who cares about customers. I have already told my story about my bad customer service experience to a number of people.

Paul M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darryl W. 
Évaluation :
3

-Vehicle was not cleaned -Alignment issue, made it unsteady on highway but manageable -customer service average, no complaints

GRACJAN B. 
Évaluation :
5

Keep up the good work.

Mike I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gurvinder S. 
Évaluation :
5

Very friendly service, well explained procedures, great value.

Jamie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
5

The rental worked out well, gas mileage about what would be expected, rental rate more than fair, and the staff courteous and informative. Depot was close to home as well. Thanks very much! Cheers, RG Burger

RUDOLFG B. 
Évaluation :
2

The mobile check in was non existent. I was forced to go int the store and do the whole registration over again. The back of the truck was muddy. There was a dolly and cart in the back that was not requested and got in the way. Other than that everything was fine

ALLAN K. 
Évaluation :
5

Vijay was very helpful and accommodating for both my time of pick-up and my time of return which were off-hours.

R-Mark S. 
Évaluation :
4

The truck was dirty inside and smelled of smoke. Otherwise everything was perfect.

renee N. 
Évaluation :
5

was not happy at first since I reserved a month and a half ago and they let me know 2 days before moving my size truck was not available, but u haul did take care of me and yes I am pleased with this company and would do business again. thank you

mike L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tara A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica B. 
Évaluation :
2

I didnt get truck till 6 PM and had to still have truck by 1 pm the next day and paid for 24hr use dont think that totally fair at the full price

meghan H. 
Évaluation :
3

I had a 6hr time slot and was given 4hrs. The employee was rude and wasted 40mins of my move time by serving customers at the hasty market drive-thru and counter. I went to pick up the truck for 10am and wasn't even handed keys until 10:30am. It ruined my moving plans. I'm extremely disappointed with the service. Will not use again if ever I need a moving truck. 100 $for a truck that stalled in traffic and was quoted at 50 $is absurd. The gas alone was ridiculous for the three short trips we made.

adrienne M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Onuwabhagbe O. 
Évaluation :
3

Customer service. Staff at location needs some retraining how to communicate with both potential and actual customers. Aside from communication, overall experience was good.

Irshaad N. 
Évaluation :
4

This was a nice location, and service was very good. It was just the truck itself was not cleaned, the floorboards were filthy with dried dirt and the door panel had candy wrappers stuffed in it. Overall though, one of the more pleasant locations to visit, and nice to have the gas station right at the site to fill up at end of job.

Mark M. 
Évaluation :
1

Truck was extremely filthy. Money owed upon return of vehicle was not communicated and was sent to collections

JACOB K. 
Évaluation :
2

The truck smelled so bad like B.O. i had to spray inside of vehicle and it was dirty and muddy on the inside. Looked like construction crew used it and never was cleaned. Very disappointed

Cheryl R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

judy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex A. 
Évaluation :
1

When we arrived the clerk was rude, served someone who was behind us in line causing us to wait longer. Then he said he didn't have the truck we booked. This resulted in us having to take a smaller truck, and make multiple trips. Nothing was offered for the inconvenience and once we finally got our keys and went to the truck we had to take instead, it was not cleaned. Smelled strongly of cigarette smoke, there was some garbage and dog (or cat) hair everywhere. We had to go in and he gave us keys to another truck. Overall there was no display of adequate customer service. Moving is stressful as it is, and dealing with this locations mishap was a dent in the day.

Anthony G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenn W. 
Évaluation :
1

I had issues with this location terrible customer service. I was told two days before my move that my truck was out for repairs and I'd have to go to st Catherine's. And pay for all these extra km for my small in town move. I called he's office office and was told my truck was already back at location. I called back and they were rude to me. Eventually I got my truck at my location but I don't know what kind of scam location was trying to pull saying my truck would be gone when it came back in a hr

Tyler B. 
Évaluation :
1

Terrible location to rent from, owner is rude and abrupt and demands that you DO NOT park your vehicle on his property when renting. You must park across a busy 4 lane road in a Tim Hortons parking lot or next door in a plaza, neither of which he does not own. His reasoning is its not covered under his insurance

Kenneth N. 
Non reviews have been submitted for this location.

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