Customer Reviews for Hasty Market
(U-Haul Neighborhood Dealer)

Évaluation :

4

Easy drop off when done with unit. Thanks

Évaluation :

4

I was quite upset, with the amount of gas I had to put in. We drove 12 kms and I had to put 13,3 litres in to top it up, for a total of $19.86. That indicates to me that the truck was not topped up by the previous user, and it was not noticed when it was dropped off. Unfortunately I did not see how much gas was in it, when I took it. But likely that quantity missing would have been noticeable. It was pitch dark when I took it, and I did not check that. I was not impressed with that.

Évaluation :

2

I ordered a small truck I ended up with a van their was garbage left in the van and the gas tank was not full when I got it I made sure the tank was full instead of giving me a discount all I got was oh I am very sorry

Évaluation :

4

The vehicle was very very dirty, initially there was an issue with the parking break when I checked with the person although he attended but didn't seem helpful figured out the issue after pushing about it a few times... Overall could have done better

Évaluation :

4

Staff were friendly. U-Haul seats were covered in pet hair. Unclean vehicle. I went back in to ask for a lint roller. They had none. I got some tape and did my best to wipe the seats did. Sat in pet hair for two days. Allergies were not happy. Maybe a loose fuse or something as the radio and some lights would randomly come on and off sometimes. Could use the radio most of the trip.

Évaluation :

5

But i charged too much it's like a reap off I was disappointed I love the service bcos it was 24/7 service I got it the time I needed it I used it for just 1 hr and the distance is 10 minutes to and fro why did i got charged $45 i am not happy if there are similar service I would rather go for it

Évaluation :

5

When dropping the truck off, I returned the keys but never received the final bill.

Évaluation :

5

Absolute great service thank you

Évaluation :

5

The ac did not work. It is summer and no ac No option to buy blankets for the truck either

Évaluation :

1

when I picked up the truck, the owner did not inspect it and gave me a vehicle with low tire pressure. I had to seek help from a different location to address the issue. Although they assisted as much as they could, they informed me that I needed to call customer service to fix the tires. The front both tires were cracked, and I had to call a third party to replace them, which caused a one-day trip disruption. This was not the experience I expected from U-Haul. Despite safely reached plano, Tx destination, I believe I deserve a refund of half the rental cost due to the trip disruption and inconvenience. Additionally, the engine check light was on the entire time, and I had to diagnose the code myself, which was not informed by U-Haul. Overall, the service with the truck was unsatisfactory. I would expect a refund of at least half the price or perhaps a full refund. As overall uhual didn't consider safety of customer's & its family. Which is not acceptable….

Évaluation :

5

all good, very easy to book reservation, pickup and return vehicle and process paperwork.

Évaluation :

4

Was not received well during the Truck return and saw hesitation when asked for total cost after returning. The sales associate was bit rude and mentioned will get email with details and not ready to share the final cost. One further request he was able to check and share immediately anyhow. On other hand, the pickup and time flexibility were excellent service.

Évaluation :

5

Excellent service 👏

Évaluation :

1

There was a girl at Hasty Market, she was terrible. Her behaviour was rude. She don't know how to deal with customers.

Évaluation :

5

The service for pickup and drop off was exceptional, in both cases of my rentals, I will go nowhere else to rent. They were efficient and very knowledgeable.

Évaluation :

1

I traveled 20 miles and for that I added 6,15 liters of fuel. I was charged 8 additional liters. Does your vehicle take 14+ liters of fuel for 20 miles. If so you have one of the worst vehicles out there which is waste of money for customers and unnecessary pollution to the environment. You better stop doing business with such vehicles.

Évaluation :

3

Pick up location was fine but in all experience and browser experience is horrible. During this whole process I all of a sudden got denied logging into the app? Kept saying one time login token not valid when trying to request one. And it kept logging me out everytime I was logged in. Uhaul really needs to update their app functionality as even customer support who I had on the phone with me was agreeing how the all isn't great to use. I'm confused as why that's the case, is there some incentive to be calling into uhaul support everytime? Why does my license need to be verified yet again if I've already used ubaul in the past and gone through this already.

Évaluation :

5

Bt

Évaluation :

5

Quick and easy and the representative was very pleasant. Would definitely recommend this location.

Évaluation :

3

I have booked the truck 2 days before the actual pickup date truck wasn't assigned to me when I got there for a pickup. Waited over 15 mins on a call to see what's going on with my truck. But at last I did get the truck

Évaluation :

5

The brakes on the vehicle where terrible and I didn't want to drive on highway. A/C didn't work. Transmission shifts where hard.

Évaluation :

5

Everything was great .

Évaluation :

4

Very knowledgeable and helpful staff.thank you so much.

Évaluation :

5

Easy pick up and very easy return (key drop). Would use again for sure!

Évaluation :

3

Reserved a moving van online for this location, along with a moving dolly and furniture pads. No problems with the van, smooth pickup and return. HOWEVER, this location does not have the additional equipment like dollies and pads and we were not informed of this until we picked up the truck. We were told we would have to go to a regular UHaul location for these. I don't understand how/why the on-line reservation system allows you to reserve these items at this location if they are not available there! Moving day is stressful enough already and timing is important for the move but after picking up the truck, you are now expected to find another location that may or may not have the equipment and then have to go there to pick it up? The on-line booking should NEVER allow you to reserve something that is not offered at that location!

Évaluation :

5

I get here at 6pm without reservation and there was trucks available. I dropped off the truck at 11pm and the place was open. Everything was smooth and quick. I would definitely recommend it.

Évaluation :

5

So nice and friendly people keep it up for next customers

Évaluation :

5

I went to continue your service. I like your service very much. Because it was 24h l like it

Évaluation :

5

Greatest service ever Manager of the store was super helpful. And funny. Will always use this location

Évaluation :

5

Nothing to improve cause Uhaul is the best in the world!!

Évaluation :

3

Be more honest about the amount of gas. I was told it was a full tank but drove 32 km and filled the tank back up and was charged $19. I told the customer service and they didn't care. Felt dishonest to me.

Évaluation :

5

The representative was very polite and courtesous. The truck was very clean and in perfect condition. He even provided a snow brush incase required. I will definitely visit again.

Évaluation :

4

furniture dolly I requested was not available. customer service at pickup and drop off was great

Évaluation :

5

Easy drop off. Happy with service.

Évaluation :

1

Had to wait for my truck. Also had it back in hour and got charged full rate. Not happy with services there at all

Évaluation :

5

It was great

Évaluation :

5

Not a thing. The service at pickup was excellent.

Évaluation :

3

The truck's ramp was not secured all the way in with the latch. We didn't know how it worked, but someone noticed it after we had driven 10km's and pushed it in. this could have caused an accident. It should be checked before someone new drives out with the truck.

Évaluation :

5

Its great and reliable service

Évaluation :

5

Great service and staff was friendly

Évaluation :

1

When I went to return the truck and pay,I was told I would get an email. I said I was going to pay with debit and was told I could not do that. I did not want to pay with my credit card I said and was told they don't accept debit which is rediculous. Also Iwaited outside and the person never came out to check anything on or in the truck.They should have a sign up stating that they don't accept payment by debit only credit.This is the worst interaction I have had with renting a uhaul truck.The customer should be allowed to pay how ever they choose.I will rent again buy NOT at this location even though it is really close to me.

Évaluation :

3

I had to clean and sweep the truck so I could put my things since it was dirty and smelled bad.

Évaluation :

5

Nice people with nice service. Keep it up.

Évaluation :

5

No hidden expense. Nice people to deal with. Keep it up

Évaluation :

5

Everything was great with me.

Évaluation :

3

A 24 rental of a van cost 19,95 but you charged me near 150 , that’s highway robbery, I am completely disgusted!

Évaluation :

5

Always great service from your staff

Évaluation :

3

Truck had no blankets or moving package installed in it, was unzipped and empty. Not very useful for someone needing those items.

Évaluation :

5

Overall U-Haul has disappointed me 90 % of the times we have rented. Never having the equipment, cancelling the day off or the day before, overall very unreliable. This location and the clerk specifically were fantastic and helpful. It was quick and easy!

Évaluation :

5

The truck cab I rented smelled pretty bad of stale smoke. I would recommend giving a good cleaning and deodorizing the cab.

Évaluation :

3

The truck was moderately clean with only some mess here and there but the main issue was the burnt out rear turning signal. The turning signal at the back left of the car was burnt out which made driving feel very unsafe, especially given it was my first time driving a van of this size. I took my time and used my arm to indicate my turns but it made highway driving feel less safe

Évaluation :

5

Easy access, quick pickup and drop off.

Évaluation :

3

We requested a dolly and there was none provided. Van was very smelly. Gentleman was friendly but not helpful.

Évaluation :

3

I checked in and was given my keys. I went out and my 10' foot was not in the parking lot. We found out is what being serviced. I had to rent a 20' van at a higher price. As well, my reservation included furniture pads but this location never has furniture pads available. The website should let you book options that are not available at a location. Why wasn't I contacted if my van was not available for my booking?

Évaluation :

3

Compensation would be nice.

Évaluation :

1

No dolly available even though I booked it online. Actually no supplies available. I had to repair the drivers side visor.

Évaluation :

2

a/c didnt work on the hottest day but they said nothing 82 thousand miles a [piece of garbage truck should not be on the road full stop for what i paid it was noth worth even half that total rip off not happy at all pd for 2 days used it 1 day 7 hrs

Évaluation :

1

The truck was dirty inside and in loading area the was given the truck pretty much empty said quarter tank but went in and told the girls he said she would fix it then never and was charged for it as well was charged 122 for it but was only 109 where is my other 13 so now charged not only 15 for gas but another 13 on top of this