Customer Reviews for Hasty Market
(U-Haul Neighborhood Dealer)

Évaluation :

5

So nice and friendly people keep it up for next customers

Évaluation :

5

I went to continue your service. I like your service very much. Because it was 24h l like it

Évaluation :

5

Greatest service ever Manager of the store was super helpful. And funny. Will always use this location

Évaluation :

5

Nothing to improve cause Uhaul is the best in the world!!

Évaluation :

3

Be more honest about the amount of gas. I was told it was a full tank but drove 32 km and filled the tank back up and was charged $19. I told the customer service and they didn't care. Felt dishonest to me.

Évaluation :

5

The representative was very polite and courtesous. The truck was very clean and in perfect condition. He even provided a snow brush incase required. I will definitely visit again.

Évaluation :

4

furniture dolly I requested was not available. customer service at pickup and drop off was great

Évaluation :

5

Easy drop off. Happy with service.

Évaluation :

1

Had to wait for my truck. Also had it back in hour and got charged full rate. Not happy with services there at all

Évaluation :

5

It was great

Évaluation :

5

Not a thing. The service at pickup was excellent.

Évaluation :

3

The truck's ramp was not secured all the way in with the latch. We didn't know how it worked, but someone noticed it after we had driven 10km's and pushed it in. this could have caused an accident. It should be checked before someone new drives out with the truck.

Évaluation :

5

Its great and reliable service

Évaluation :

5

Great service and staff was friendly

Évaluation :

1

When I went to return the truck and pay,I was told I would get an email. I said I was going to pay with debit and was told I could not do that. I did not want to pay with my credit card I said and was told they don't accept debit which is rediculous. Also Iwaited outside and the person never came out to check anything on or in the truck.They should have a sign up stating that they don't accept payment by debit only credit.This is the worst interaction I have had with renting a uhaul truck.The customer should be allowed to pay how ever they choose.I will rent again buy NOT at this location even though it is really close to me.

Évaluation :

3

I had to clean and sweep the truck so I could put my things since it was dirty and smelled bad.

Évaluation :

5

Nice people with nice service. Keep it up.

Évaluation :

5

No hidden expense. Nice people to deal with. Keep it up

Évaluation :

5

Everything was great with me.

Évaluation :

3

A 24 rental of a van cost 19,95 but you charged me near 150 , that’s highway robbery, I am completely disgusted!

Évaluation :

5

Always great service from your staff

Évaluation :

3

Truck had no blankets or moving package installed in it, was unzipped and empty. Not very useful for someone needing those items.

Évaluation :

5

Overall U-Haul has disappointed me 90 % of the times we have rented. Never having the equipment, cancelling the day off or the day before, overall very unreliable. This location and the clerk specifically were fantastic and helpful. It was quick and easy!

Évaluation :

5

The truck cab I rented smelled pretty bad of stale smoke. I would recommend giving a good cleaning and deodorizing the cab.

Évaluation :

3

The truck was moderately clean with only some mess here and there but the main issue was the burnt out rear turning signal. The turning signal at the back left of the car was burnt out which made driving feel very unsafe, especially given it was my first time driving a van of this size. I took my time and used my arm to indicate my turns but it made highway driving feel less safe

Évaluation :

5

Easy access, quick pickup and drop off.

Évaluation :

3

We requested a dolly and there was none provided. Van was very smelly. Gentleman was friendly but not helpful.

Évaluation :

3

I checked in and was given my keys. I went out and my 10' foot was not in the parking lot. We found out is what being serviced. I had to rent a 20' van at a higher price. As well, my reservation included furniture pads but this location never has furniture pads available. The website should let you book options that are not available at a location. Why wasn't I contacted if my van was not available for my booking?

Évaluation :

3

Compensation would be nice.

Évaluation :

1

No dolly available even though I booked it online. Actually no supplies available. I had to repair the drivers side visor.

Évaluation :

2

a/c didnt work on the hottest day but they said nothing 82 thousand miles a [piece of garbage truck should not be on the road full stop for what i paid it was noth worth even half that total rip off not happy at all pd for 2 days used it 1 day 7 hrs

Évaluation :

1

The truck was dirty inside and in loading area the was given the truck pretty much empty said quarter tank but went in and told the girls he said she would fix it then never and was charged for it as well was charged 122 for it but was only 109 where is my other 13 so now charged not only 15 for gas but another 13 on top of this

Évaluation :

5

Great customer service and clean location. Highly recommend! Air out the vans before re-renting please! Smoke from fires tends to linger.

Évaluation :

4

Vehicle was dirty with used masks on dashboard. Vehicle needs some maintenance too. The people we deal with at the store there are always very nice and accommodating though.

Évaluation :

3

The van was very dirty and the passenger seat was full of dust and small pieces of cardboard.

Évaluation :

1

First of all pick up no problem at all, drop off not professional at all. I pick up the truck at 11:00 am and drop off at 1:10 pm. I have call UHAUL to get receipt they called the store she couldn't answer the phone. The I went twice to talk to her. The second she said I can't leave the store, to check uhaul truck. I refused to leave the store until she finalized the process. Finaly she did it on overdue time, around 3:13 pm. If I wouldn't have go to the store in person she would've foret me to completed the return process.

Évaluation :

5

Great service

Évaluation :

3

The vans right side back looking mirror was a duplicate one. Please always consider putting a original mirror. I could barely see anything in the back from the right side mirror of the van. For this i would rate it average

Évaluation :

1

Why was I billed 117,69 Yet Paid 181,19 Not impressed

Évaluation :

1

My bill was for 39 and I was charged 47 dollars. Why you guys always charge extra???

Évaluation :

2

Although the dolly was reserved it was not present and no other accommodations were made. The clerk informed that it wouldn't be charged and it was. Don't count on any help from the staff at this location.

Évaluation :

1

Get your reservation systems in order. Train your management to how to initiate conversation And stop focusing on earning, have a faith in customer service too.

Évaluation :

5

Provide some information about vehicle when someone coming to renting . Thanks

Évaluation :

1

Rude, no blankets available, no dolly availability dolly had a broken tire with only 1 bolt in it dropped my dresser off the ramp when the tire fell apart, nothing in stock tape or boxes tried to get me to pay full price without having rental equipment, got me to go check the truck over when I brought it back ? Basically the worst customer service I've seen in quite some time.

Évaluation :

3

We preordered blankets which were not available at the location. We were supposed to receive a refund for that prepaid amount. Return was terrible, there was long queue at this location of retail customers who were not UHaul customers. The fellow at the cash told us to just leave the key and he would check us out later. Perhaps a dedicated UHaul staff would make more sense given how busy the location is. Otherwise all about as expected. No issues with the cargo van we rented.

Évaluation :

4

The truck wasn't clean. Through the app I couldn't add the dolly and furniture dolly and I had to send an email requesting those items. When picking up the truck those items weren't available and I had to go to another location to rent them.

Évaluation :

2

Did not know what they were doing when we picked up, wheel nut covers loose, windshield wipers were almost useless (blades were shredded), ordered furniture covers did not have any available, other than that the van ran ok but we will order a van from another location next time!

Évaluation :

2

No carts, no blankets, price was not as advertised on the website, actually not sure I wasn't ripped off. Trailer had brakes, impossible to know if they had been maintained. Order 72809127

Évaluation :

5

Nothing the store owner was honest, respectful and polite about everything and it was a great experience

Évaluation :

5

The inside of the truck was dirty with debris and also had a letter envelope (garbage), I swept it before returning as I didn't want to be blamed for it. The reason for my 5-star rating is for the gentleman inside the Hasty Market who helped me as the app wasn't working properly. He was very friendly and even gave my son a small chocolate for free!

Évaluation :

1

I send it

Évaluation :

2

No help hooking up or dropping off to explain . Trailer inside dirty . Just does not seem like they can help .

Évaluation :

2

The trailer leaked and ruined my furniture. They told me I should have got insurance. I wasn't expecting a faulty trailer. Insurance is for accidents. Not for a crappy trailer

Évaluation :

5

Excellent, it was my first time using U-Haul and it was wonderful, I made my move perfectly, easy and cheap. Merci.

Évaluation :

5

Not much, it was a hassle free experience. I might try online booking next time. Merci.

Évaluation :

5

Courteous and timely service.

Évaluation :

5

I've rented a few times from uhaul. This location gave me the best experience so far. Very fast and friendly - Thanks!

Évaluation :

1

Staff in the store have no idea what a truck is and it features very unprofessional.

Évaluation :

3

The person who helped me had no experience hooking up a trailer. I rented from a convenience store that has U-Haul trailers for rent. When you go to an actual U-Haul owned location, they take a photo confirming for liability reasons that they hooked up the trailer properly.

Évaluation :

5

All was good

Évaluation :

2

Vehicle was not cleaned, food debris and dirt were littered throughout the cab, smelled heavily of cigarette smoke had to drive with windows open. Exterior not washed. Windshield had seveal stone chips at pick up. Unlikely tires would have passed a safety inspection. Generally poor.

Évaluation :

5

The attendant was friendly and courteous. It was a convenient experience and I would use this location again in the future.