Customer Reviews for Havendale Chevron
(Concessionnaire U-Haul dans le voisinage)

268 évaluations

2049 Havendale Blvd NW   Winter Haven, FL 33881
(Sharif Food Mart)

(863) 293-5008

Heures d'ouverture de l'établissement

  • Lun - dim : 7h am à 11h pm

Services dans cet établissement :

Pour nous contacter

(863) 293-5008

2049 Havendale Blvd NW
Winter Haven, FL 33881
(Sharif Food Mart)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 7h am à 11h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Nice people

TIMOTHY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omayra B. 
Évaluation :
2

Worker assisting us did not come outside to verify that we installed the equipment correctly. The equipment number given on the form was completely different from the one physically assigned to us. Had to complain to the worker about the equipment issue for him to come outside and assist.

Lena C. 
Évaluation :
3

The store was very dirty and the rental wasn't ready upon my arrival. There was a problem with the tongue jack. There was a Uhaul service truck working on the trailer when I arrived, the technician stated that he just got the call from the rental store that it was broken. The technician had the problem fixed very fast, he said the rental store should not have waited until the unit was reserved to call for repairs. Also upon my arrival there was an inspector from Chevron performing an inspection so I was told that I would have to wait. My overall experience was okay, there was only two people working at the time and couldn't keep up was my impression.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHRISTINE M. 
Évaluation :
5

Excellent!

joe S. 
Évaluation :
1

They were rude, they did not have any hitch ball for sale. I had to drive to another store. The man I spoke to Repeatedly had me move out of the way for other customers instead of helping me. He refused to help with the trailer hookup and would not check the tail lights. I still don't know if the brake lights work. This is by far the worst U-Haul experience I have ever had.

John E. 
Évaluation :
1

The location is a walking health code violation. The trailer had rust all over and make some concerning noises when towing. The workers in the store took forever to get me the trailer. The trailers were not secure so someone could take one at anytime and they wouldn't know. Terrible and disgusting experience.

Hunter L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy M. 
Évaluation :
1

My preferred location was not available so I was called 12 hours before pick up and then changed locations. Then was called again and changed again. To a location that was supposed to open at 7, they didn't open at 7 and we were not the only customers waiting. The worker didn't speak English and didn't understand my questions.

Jake T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMON D. 
Évaluation :
5

SOLID SERVICE. I WAS REALLY IMPRESSED WITH THE PROFESSIONAL WAY THE OWNER OFTHE STORE HANDLED MY RESERVATION. I CHANGED MY MIND FROM A 15 FT. TRUCK TO A 20 AFTER MAKING IT AND IT WAS NO PROBLEM. GOT MY 20 FT TRUCK ON SATURDAY MORNING. GREAT JOB!

RAYMOND L. 
Évaluation :
1

Drop off was apache sands Mesa az. All was good.

Charles C. 
Évaluation :
5

Nothing everything good.

Percy E. 
Évaluation :
4

We selected a drop off location near our home from the Uhaul website only to find out it was closed. Why is it on website still if it is closed ?

KEVIN B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KAREY G. 
Évaluation :
5

Great location.

alicia E. 
Évaluation :
5

Great customer service as always and top notch equipment

Richard L. 
Évaluation :
5

Good service

pierrilus M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

etheridge P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

mahendra D. 
Évaluation :
2

Nobody checked the milege in my presence, and i did not request the 14 $safe move extra charge, like my previous experiences with uhaul, always extra charges , i need the 14 $charge refunded please

Gemma A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steve R. 
Évaluation :
5

Yes. Best uhaul in winter haven🤝

Emmett B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry C. 
Évaluation :
1

The clerk would not come out from behind his glass cage until I told him he needed to move the trailers infront of the one I was getting. He did not assist in moving or hooking up the trailer, sis not check to be sure the lights worked or anything. He was a total ASS!

Denise W. 
Évaluation :
5

No complaints no regrets thanks

FREDDIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leanthony J. 
Évaluation :
3

Staff not very helpful

Jason W. 
Évaluation :
3

Not organized

MANUEL R. 
Évaluation :
5

Great place to rent from I will be doing all my business with them

FREDDIE S. 
Évaluation :
3

Location was friendly however they did not hook up the transporter to the truck. This caused some fear that it was done correctly as we moved almost 2000 miles.

Bonnie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrade E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

triner N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pedro M. 
Évaluation :
5

Good service

Emmett B. 
Évaluation :
3

The location was easy to get to. The person checking us in was soooooo helpful! The only thing I would recommend is to have a few tools on hand for the unexpected!

KESSE A. 
Évaluation :
2

The first trailer they wanted me to take was boxed in by other trailers. The second one had bald tires. The third had a crushed electrical connector. I am disabled and asked for assistance. The store was not busy and it still took about 30 minutes to get someone to come outside and help me.

William K. 
Évaluation :
5

Nice place.

roper J. 
Évaluation :
5

oui

smith E. 
Évaluation :
2

I called 3 times the day I got back with no answer had to wait until the next day to return the car dolly

WILLIS M. 
Évaluation :
3

The checkout process was normal, nothing spectacular, but, when I was ready to leave, I had to hook up the trailer by myself, the tongue weight was heavy and I barely got it lifted, that is not good customer service, it has been a long time since I rented from haul, therefore, in the future I will rent from another provider. Merci

Jane L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

A great place to rent from if they don't have it they will find it thanks

FREDDIE S. 
Évaluation :
5

Chevron gas station is always there to help thanks see you soon

FREDDIE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

janiga N. 
Évaluation :
5

Good people excellent service

DARYLE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chalette W. 
Évaluation :
5

Great location and fast service

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly A. 
Évaluation :
5

oui

kolk K. 
Évaluation :
5

Nice people

neal R. 
Évaluation :
5

My go to loc

Richard L. 
Évaluation :
2

The guy didn't help hooking up, he stayed inside while I was hooking the car dolly by myself and then came out to take a picture.l of the hookup.

Ivan L. 
Évaluation :
5

Clean trucks excellent service

DARYLE H. 
Évaluation :
1

Place is under staffed, female had her infant sitting in the counter while doing business, had to step back several times for other customers buying gas or other, place was very unclean, and looked like the daughter was struggling performing uhaul computer work. Also, I had to move 2 other trailers and hook up the trailer myself. I will keep using Uhaul, but, Definitely will not go back to this site.

JON G. 
Évaluation :
1

The original drop off location was 500 Martin luther King blvd which is an Autozone..not a uhaul location!

Inez C. 
Évaluation :
5

Everything great

Richard L. 
Évaluation :
5

Fast service and excellent equipment. My go to rental location

Richard L. 
Évaluation :
3

Only one team member could complete the check in, and he was late. They were friendly is only reason I didn't give them a 1 on the scale

Robert T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony W. 
Évaluation :
5

The easiest people in the world to deal with help me out a lot thanks I always rent from them and no one else thanks

FREDDY S. 
Évaluation :
5

Good location to rent from

Richard L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fred L. 
Évaluation :
3

I would not recommend because I was charged a 25 cleaning fee and I swept it out and made sure it was cleaned when I returned it . I also was charged for a 17 foot when it was a 15 foot . Therefore I was overcharged 35.00.

DAWN B. 
Évaluation :
5

Excellent location. Quick and easy pickup. Well maintained equipment.

Richard L. 
Évaluation :
1

How can you rent a truck and the truch was already rented?

Andressa S. 
Évaluation :
5

Great service will rent from again thanks chevron

FREDDIE F. 
Évaluation :
5

Clean trucks excellent service

DARYLE H. 
Évaluation :
2

My complete order was not honored, nor was it communicated with me that they would not be fulfilling it ahead of time so that I could make other plans.

Bonnie S. 
Évaluation :
1

the place is not clean in the truck is not clean

Emond D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

loretta S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFREY C. 
Évaluation :
1

Had an appointment at 8:30 but could not rent till 9:30 was told the guy who rents the truck would not be in till than. The inside of the cab of the truck was dirty as well the back of the truck was dirty. Customer service was not very good at all. Will not rent from this location anymore.

David A. 
Évaluation :
3

Be very early to puck up...I was15 miss early and my truck was gone and I was left with a smaller truck which took more trips..It was obvious that they didn't pay attention to their reservations, they were about to sale I truck I got until I voiced that I had reservation... Then they took it back and gave it too me...SMH otherwise it went smoothly..Very inconvenience it took 2 days to do with a smaller truck..

SHELLEY P. 
Évaluation :
5

Great to deal with thanks

Freddie S. 
Évaluation :
5

Fast service friendly easy to deal with i will come back

Freddie S. 
Évaluation :
5

Original drop off location / address was NOT A UHAL DEALER. New owner is not a dealer and I had to find ANOTHER DROP OFF LOCATION which took my time! Your database needs to be updated in a more timely manner since you deal with customers daily! UHAUL IS BETTER THAN THIS!!!

STUART D. 
Évaluation :
5

Good service.

harrison L. 
Évaluation :
1

Attendant barley got out of his chair to come outside and take a picture of my hitch. I had no assistance attaching the trailer to my vehicle. the lights were inoperative. there was items from the last renter left inside

Robert W. 
Évaluation :
1

Pickup time was scheduled for Thursday 2/25 at 7:45 pm. I waited 1 hour and about 20 minutes to receive the truck because the wife did not have keys and was unable to release the truck. During this waiting time, the wife continued to tell me he was 5 mins away. An hour and 20 mins later he finally showed. After starting the moving process that day, I was exhausted. I was not happy when I had to walk in the dark by myself to the back of the building that had no light to retrieve the truck and place the additional equipment ordered in the truck myself. (Rented from Uhal two times before and never had to do this) I did not do a thorough check of the truck because I was along in the back of the building which was dark and full of garbage. Upon returning the vehicle, I asked the man if he wanted to do a walkthrough and he stated “no I will email you a reciept”. Approximately two hours later I received the receipt through email. I noticed that a rental that should have costed 93 $dollars was 138 $. I was charged a smoking fee. Not once did we smoke in the truck. When I returned to this location to ask about it the guy said he had ashes in the ashtray. Again, I know I didn't check the vehicle prior to driving off the property but I did not smoke in the vehicle. Vehicle had no smoke smell or anything. Questioned the man about this and he was beyond rude. This led to a huge disagreement with the man and his wife. Will NEVER recommend this location to anyone. I wish I would have listened to the reviews on this location prior to renting. They should not be allowed to handle uhauls! Very disappointed and would not ever recommend this place to anyone.

Alessandra P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CESAR H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Emond D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID F. 
Évaluation :
3

Equipment was left outside and covered with water. Originally, I checked in online and had no direction of the next step. Once I went inside I was promoted to go through the whole process again and ask me questions I've already answered online.

Antonio P. 
Évaluation :
1

Pads were initially forgotten. When we finally got them they had been outside the location. Now I'm being charged for damaged pads that were already not in new condition and had dirt? Being charged a cleaning fee when truck was returned the exact same if not better? There was dirt & leaves in it when we got it that we took care of ourselves so in essence it was returned in better condition. I'm disputing these charges. Please contact me. This location isn't a good representation of uhaul. They seemed like they had no idea what they were doing when we picked up the truck.

Kelly P. 
Évaluation :
1

Photos of uhaul were not the same as the condition of the unit when I picked it up. Was also overcharged for 100 miles when I used only 10 miles and now I'm having to wait for the money to be refunded.

Brandon H. 
Évaluation :
1

bad customer services

Emond D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN S. 
Évaluation :
3

The bad was the truck cab had sand and and dog hair in it. The people did not come from behind the counter to conduct a walk around inspection, nor did they indicate that I needed to do one. The cab had a foul odor. The good is that he truck was in good shape. It ran very well. I did air it out and clean out the cab before driving almost 1400 miles.

John A. 
Évaluation :
2

The truck was very dirty inside and smelled of smoke.

Launi S. 
Évaluation :
1

Owner is rude, sexiest and racist. He refused to help me as a single woman trying to connect the trailer to my vehicle. He also would not rent a uhaul to another customer for no reason other than he was black customer and told the man he had to help me that it was his job.

Jessica P. 
Évaluation :
4

Simple drop off process. Was surprised that the clerk inside didn't even come outside to check the rental for any damages or even verify the mileage and gas tank levels.

Stephen K. 
Évaluation :
1

My reservation was moved to this location due to the location originally chosen not having the size truck needed. I called and was told the time I wanted to pick up the truck was too early (which was the time they opened). I came at 8 am and was told the u-haul man was not there and as it was the day after Christmas it's a holiday and they do not rent trucks. I informed them that I confirmed my reservation days ago and it states guaranteed availability and renting. The woman at the front did not care. When I picked up the phone to call uhaul the woman behind the counter proceeded to yell at me and ask why I was on the phone with uhaul. She was very rude and if they represent uhaul as a corporation I will NOT be renting from them again. The service was absolutely horrible and the people were rude. The truck was FILTHY!!! There was trash thrown everywhere. In using my Lysol wipes to clean the truck out, the wipe was black from the dirt on the drivers seat. I repeat.... I will NEVER utilize uhaul again if this is how they are represented.

tanishan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

landrin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

belizare W. 
Non les évaluations ont été soumises pour cet établissement.

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