Évaluations des clients Havendale Chevron

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Havendale Chevron

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Jeffery B.
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Had some issues with my account, but finally got it fixed. Actual rental went well.

Richard H.
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Truck was very dirty at pickup. Location did not have the truck reserved for me. Forced to take a much larger truck that used more fuel.

Donna S.
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Le client n'a pas laissé de commentaire.

NOLAND F.
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Le client n'a pas laissé de commentaire.

WILLIAM D.
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Le client n'a pas laissé de commentaire.

JOSEPH H.
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Le client n'a pas laissé de commentaire.

Antono S.
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Had to call the main U-Haul office because of issues I was having when I return the vehicle. Agent never came out and inspected the vehicle and we had to wait a long time to compete check back in for no reason

emond D.
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best dealer in town

Eric J.
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My experience dealing with this place was horrible. The attendant was rude and careless. At the moment of the pick she made me wait 15 minutes because she was finishing up her breakfast. The truck was dirty, with equipment that I did not required (dolly, blankets, etc) also full of trash. The cabin was bad too, dog hair everywhere, dust, sticky stuff all over the console. I am very unhappy after doing business with you.

emond D.
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best dealer intown

benoit R.
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Attendant is not helpful, rude, and complains. Stays behind the counter and refuses to help with any Uhaul issues. Just says to call Uhaul for assistance.

ROBERT S.
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I did not rent I contacted by chat three different people and was assured it was a phone number error which was corrected and I would not receive any more communication and there was no compromise of my information of which the text today raises questions !!

Teretha R.
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This location is horrible. I rent frequently from uhaul and I was forced to use this location. The staff that operates the store are very unfriendly people and personally, i feel they attempt to get over on the customer. When i returned the truck, no one came out to inspect it not did I get a receipt. Just an ok you're done and then find out a day later I have to dispute my mileage charges. This is the 2nd time dealing with this location and I WILL NOT AGAIN!! U haul needs to do better and get better representation for their name!

TORRES S.
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Nice and clean.

James B.
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Have someone come out and help you to locate a parking spot and help taking the equipment off my truck.

Michael R.
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Le client n'a pas laissé de commentaire.

Nathan C.
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Better customer service, got to location for a 7 am pick up the store clerk did not open doors until 7:15 even tho his hours show his opening time to be 6 am and then asked me to go back to my car that he was not ready to serve that he has a headache and the also he looked as if he just woke up from sleeping within the store

Norman S.
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Le client n'a pas laissé de commentaire.

emond D.
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number one uhaul dealer in polk county in every where

Sandra D.
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Le client n'a pas laissé de commentaire.

Jody R.
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The vehicle showed a low tire pressure and the check ignition light on when I picked up the truck. There was broken glass in the bed of the truck that was not cleaned out.

Paul M.
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Faster pickup processing.

pieber P.
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The entire experience was horrible. We reserved at one location. The day before pick up we were notified we had to pick up at a different location. That location was a dirt lot with a shack. When we arrived the agent came out and I told him we were here to pick up a 26' truck and tow dolly. He disappeared for ten minutes and returned and said, "The equipment doesn't work you will have to go somewhere else." Nobody should ever be sent to a lot that is a sketchy as this location. I would have been scared to give my credit card if the equipment would have been operable. So called your service number and was on hold for 20 minutes and was told the original location was no longer a UHAUL location. We had driven by that location on the way to the unsavory dirt lot and saw there was a truck and tow dolly sitting in their lot. After arguing with the agent we were sent to the original pick up location. The keys were handed to us and no explanation about anything for either piece of equipment. My husband had to attach the tow dolly on his own with no explanation or assistance from the agent. The interior of the truck was filthy and smelled of cigarettes smoke and weed. We were told the 24 furniture pads were in the back. All of this took about 4 hours. We were paying 2 helpers to help us load the truck and ended up paying 8 hours of nothing because of the mess your agents created. We were given 6 pads instead of the 24 pads. I spoke to a customer service agent and was told that a supervisor would call within 72 hours to discuss my challenges. Of course going with the previous poor service we received, I did not get a call. When making a long distance move this was completely unacceptable.

emond D.
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excellent dealer the owner he's very helpful

KEMORENE S.
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Have accurate pictures of each truck.

paige S.
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I tried renting the uhaul again 2 days later and the owner wanted to place a $170 hold onto my card (which I didn't have). Stating it's was for security reasons when I already reserved the truck online and was ready for the pick up. I explained there wasn't a hold placed the first time why am I being told that now. She couldn't give me a definite answer. Another gentlemen came for a uhaul and she didn't require a $170 hold or any hold for that matter on his card. I felt discriminated against and when I asked why am I being charged a hold and not the gentleman they couldn't tel me.

DOUGLAS R.
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It took multiple days for them to check my truck in. I dropped it off at night and they wouldn't check it in then. The next day they still didn't check it in even after I called them twice and called U-Haul once. The next day I called them again multiple times and they were rude to me and I had to get U-Haul customer service and then the U-Haul Traffic department involved before they finally checked in the truck. What's worse, but not their fault, was that when I reserved the truck a month earlier I had selected a different, much closer, drop off location, but was sent to this location instead. I should have insisted on the original drop off location..

Elaine C.
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If a rental is returned early I think customer Should be refunded for days not used.

Said E.
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Great service. Flawless experience. Thanks guys

Adam B.
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Le client n'a pas laissé de commentaire.

KEVIN J.
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They need to clean the inside drivers cab better. I was charged a fee of $25 for dog hair or pet hair and I own neither. Those hair was already in the truck before I got the truck and the funny thing I observed that same truck being rented to another customer without the hair being cleaned out. So should I consider this to be a scam!!!! I will say no more??

Berliz G.
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Le client n'a pas laissé de commentaire.

Charles V.
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Le client n'a pas laissé de commentaire.

janie C.
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Le client n'a pas laissé de commentaire.

daniel A.
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Le client n'a pas laissé de commentaire.

Kenneth H.
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Inside of the truck was dirty. Had to clean it up before I started on my trip

Annette P.
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Uhaul dealer padded fraudulent charges on me Please do rent from here!

robert A.
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How would you rate this location overall? Very messy with a car wash and BBQ grill setup on the side.Was the location clean and inviting? NO the doors were locked and you had to pay for gas through a plexiglass window the gas pumps did not work.. Were the personnel helpful? Not at all took credit card I was paying for gas and made extra charges. Would you recommend this location to a friend? No way I would recommend this place they were very unprofessional and used my credit card for charges they were not authorized to do..

Olivier M.
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Le client n'a pas laissé de commentaire.

Anthony S.
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the Owners of the chevron husband & Wife where very unprofessional and rude they took my information pulled up my reservation and changed my rental time for 4hrs and mileage estimate to 150miles when I put 20miles as my original estimate on line. ended up going 16miles total. and they even tried to lie and put down wrong mileage on the dash to gain 10miles off me hoping I would overlook that. got there at 11:30am was told the computers were down and had to come back at 5pm which i did had zero other locations local to go to they were all booked at the time. worst experience ever and never going to go there not even for gas. and will tell all family, friends, and clients the same.

Steve A.
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I was overcharged for my rental and then was told the system was down and I would have to wait for my refund. Haven't seen the refund yet on my card.

Bobby B.
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Le client n'a pas laissé de commentaire.

William S.
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Shit-hole, rude attendant. Should be looked at by u haul management for fraud.

Marysa L.
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Same as above.

James W.
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The air conditioner in the truck did not work the people were very mean And very rude I could not understand his wife's accent partially because the noise from the traffic behind me and the man yelled at me because I couldn't understand his wife this was totally unacceptable I will never never rent again

Kaylee S.
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Great

Michael H.
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Reference complaint number2624094

DARYLE H.
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Excellent service nice clean trucks good people

Jeremy W.
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Not charge customers for rental equipment that they didn't have.

Jimmy Y.
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Le client n'a pas laissé de commentaire.

Beulah K.
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I was over charged for gas. I had driven 20 miles and put in more than enough gas. The manager put in an additional $40 in gas. No way will I recommend this UHaul.

Everett E.
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The person at pick up place was useless. I , 75 year old man, hooked up the transport . It was dark I was holding a flash light and hooking up while he watched me. He finally said that he could hold the flash light. He just stood there and watched me hook up the lights and checked to see if they were working .He didn't sand in back to check to see if they worked. All he did was the paper work, the drop off place said he didn't do that right.

Ronald R.
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Upon arrival a limited speaking Indian told me he would be there in a few minutes. As he walked outside he told me to put the trailer over on the grass. I told him i had fallen and hurt my shoulder and it was his responsibility to unload and move the trailer . He said i should have paid someone to help me. I told him my understanding this was uhaul owners job to do so. I've never had any problems with any agents of uhaul loading and unloading trailers. being retired military i have rented NUMEROUS trucks and trailers form Uhaul. I cant' recommend this agent in Winter Haven FL. I will tell them to use another location .

James F.
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I made a reservation for a trailer, and they didn't have any of the info. I was driving a Budget Truck and had to explain to the lady twice that I wasn't returning it to them. The guy hooking up the trailer had no idea how to attach the wires for the lights.

DARYLE H.
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Good trucks good people

Kierstin M.
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They did not check in my Uhaul like they claimed, made me do the uninstall and move it to wherever I could find room. They didn't know we were even scheduled to drop it off there. After all that, they charged me an extra fee for not returning it even though I returned it a few days early.

Rose C.
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Give customers their receipt when they return and actual price on the rental this not the way uhaul work I rent from you guys before i never they didn't even come out to make check the truck or miles so un professional and rude

DARYLE H.
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Nice clean trucks excellent service i recommend this location

Carl C.
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Le client n'a pas laissé de commentaire.

Grant P.
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Le client n'a pas laissé de commentaire.

Roswald G.
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Do not have this place as a uhaul dealer

Robert B.
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Le client n'a pas laissé de commentaire.

John B.
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Le client n'a pas laissé de commentaire.

Jamie E.
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Make sure the equipment works properly.

DARYLE H.
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Clean trucks good services

Annette W.
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Stop lieing

Michael C.
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Not friendly, didn't help connecting trailer and was double charged. Terrible experience....

DARYLE H.
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Good clean trucks excellent service good people

Loretta B.
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Le client n'a pas laissé de commentaire.

Atalia S.
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Agent was very rude and unprofessional. I would not recommend this location to anyone, I'd prefer to drive to the next town for my reservations.

Katherine S.
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A flea bit me while waiting to be helped.

Jose G.
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Le client n'a pas laissé de commentaire.

Cuwana L.
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Le client n'a pas laissé de commentaire.

Marni C.
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After i had paid and the guy came out to hook up trailer, he said he had a customer and had to go back inside. He didn't come back out for 25 minutes. I had already put the trailer on my hitch and hooked up the wiring to test the lights, because I didn't want him to leave again in the middle. In all, I was there for 50 minutes, even though I had done the check in online. The guy was extremely condescending to me. I will not return there or recommend them. This is the 2nd bad experience with Uhaul in a row. I will be looking for alternatives.

Michele T.
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The staff was very helpful and extremely polite.

William D.
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Great

Joseph M.
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Le client n'a pas laissé de commentaire.

mark K.
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This location does not represent the U-Haul brand well. If you want to serve your brand, I would remove them from your organization

Doretha J.
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Le client n'a pas laissé de commentaire.

John N.
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First if all get your people to give the renter paperwork on what they rent and not try to charge the wrong person for damage of a truck they didn't do.

Albert L.
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Le client n'a pas laissé de commentaire.

Samuel B.
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Le client n'a pas laissé de commentaire.

DARYLE H.
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Nice clean trucks great service good people

Noah G.
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Train staff on different scenarios of rental. Some staff aren't aware of tax exemption for government rentals.

Richard B.
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Le client n'a pas laissé de commentaire.

SUSAN B.
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I will drive to a different location to return any future uhaul items. The clerk who owned this drop off spot was rude, threatening to charge my card because he was too lazy to help his customer (instead of helping or even talking to me, he told me he'd charge my card for the clean out fee if I left the trailer parked where I had it). Worst service Ive received in a long time. I won't ever go there again.

Francisco V.
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Have the trailers positioned to go out rather than putting it inwards where someone has to get out and drag it to the hitch.

Joseph J.
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Thanks for the great service!

SCOTT B.
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Their business hours on the U-Haul site show they close at 11pm and we called first to verify we could drop off a transport however the guy in charge we rude when we didn't put the trailer in the exact location he wanted it in and then charged us an after hours drop off fee even though we were well before the closing of the site.

Warren H.
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The trailer had broken railing inside and had debris on the floor. During the trip the roll up door stuck up. Uhaul could not get anyone to my Travares Florida location for an hour, After an hour, I was told it would be another 30 minutes, My mother in law had passed and the viewing was about to start. I could not leave the trailer open. Uhaul said iot took a special tool to fix the door, but I was able to reach my hand between the door and roof to get the door free. My hand was scraped up. The uhaul contractor called when he showed up, I told him I fixed it and he could leave.

DARYLE H.
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Good trucks excellent service

DARYLE H.
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Excellent service great people good new trucks

DARYLE H.
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Very good people good customer service

DARYLE H.
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Very nice truck clean an ride good

Rob F.
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Le client n'a pas laissé de commentaire.

DARYLE H.
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Good trucks cold ac

robert S.
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After hours drop off,very convenient,thank you

cathy H.
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Le client n'a pas laissé de commentaire.

Stewart B.
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Everything went well. I was treated w/ respect and courtesy. Truck was clean and very user friendly, easy to load. Had plenty of git up and go with a 5000 Lb. load in it. Handled as well loaded as it did empty. It was a good experience with an affordable price.

Manuel D.
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La persona que nos atendio fue muy irespetuoso, desagradable. No nos queria dar servicio y nosotros teniendo una reservación. Mi esposo necesitaba ir Al baño y el empleado le dijo que tenía que pagar veinte dolares por usarlo. Ademas no tenía El equipo listo para usarlo. Fue la experiencia mas desagradable que hemos tenido. Espero que Hagan algo en El asunto.

Non reviews have been submitted for this location.

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