I have been using U-Haul for all my moves but the latest one is the worst experience I've ever had. First of all, the clerk wanted to fool me and make me pay for gas I didn't use. He didn't provide a contract with numbers on how much gas was in the tank as well as the mileage. I was so glad I took a picture of the mileage and the gas level - 1/4. I did 39 miles and then fuelled it up according to the mileage I did. The clerk wanted to make me pay for a half of a tank. I provided the picture to him and he said he didn't care about it and I had to pay. Of course I payed only for the miles I did and the gas I used. Unfortunately I didn't have a chance to take a picture of the dashboard at the end of the trip and the clerk refused to open the truck for me to take it. Then I received a contact on email, according to which, there was almost a half of the tank. I'm pretty sure he wanted me to pay for someone else who used the truck earlier and didn't fill it up. Worst experience ever. Please respect your customers. This person should not work there!!! Plus the truck had a big steering play. It was not really safe to drive on highway speeds. I doubt I will ever use U-Haul again or at least visit this location and this awful person.
Yaugen Karymau
Customer Reviews for Hawkstone G&B Fuels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Overall experience was good. I could have given full star rating if the tires was good ( or atleast ok). The 10ft truck that i Borrowed had bad tires.. Stuck couple times even in the light snow. Check tires before you give..
jomin joeUpon drop off, I'd filled the van with gas, past where the guage was when i picked it up. I was told U-Haul did not take that into consideration, there would be no refund and I would still have to pay an extra $16 for mileage. Would have liked to know this when I picked up my vehicle.
Jennifer NunesAwesome customer service and very kind staff! Merci
Alain HabelNever got a call, text or email and dropped off at Simon’s Valley Locatiom
Robert HopkinsThis is the third time I've rented a motorcycle trailer. They're always available and ridiculously cheap the service is always awesome!
Murray BoyesGarbage inside cab of van. Windows frosted over with no scrapper. Paid for blankets that I was told to retrieve myself and fold and return. Tried to return via through the app and employee came out to make me move it, despite having already gone through the entire process. Customer service was weak. Will not use this location again.
James WoodSketchy AF. They tried saying at first they wouldn't be able to return my deposit. He double hockey sticks NOOOOOOOO
KENDAL HANSONU-Haul representative was very friendly and helpful
Dustyn FinkGreat experience.
Doris AddoUnfriendly staff
Liang ZhouWonderful agent to deal with they are very helpful
Sandra MacdonaldVan definitely needed a wheel alignment but got the job done. Pickup/drop-off was easy as pie.
TREVOR NORDICKI have no idea how to improve customer service at G&B Fuels and or Uhaul. So convenient and the equipment has been carefree.With Uhaul I don't need a pickup when I have a hitch and a plug on my car. I have rented multiple times with both Uhaul and G&B Fuels
ROBERT DIELSCHNEIDERWe've rented a trailer from this location 5 times and every one was a positive experience. The staff are friendly and helpful, the trailers are always there at our reservation time, and it's always in good working order. The next time we need a trailer, we'll be back.
Darryl BoschThis location put through two fraud charges on my credit card....CIBC and Calgary Police are involved and will be investigating them......wonder how many other people have been affected by this scam.
Dal BreitGreat customer service, easy to pick up and drop off.
Ethan WiebeEverything went well from my perspective.
Timothy ProppMake sure the back of the truck is swept out and all garbage removed from the interior of the cab
Tracey HeltenRien
Carol de KlerkTrailer was buried in a dark corner of the yard took a half hour to pull it out myself. Staff was poorly trained in use of the trailer, did not know how to tie down a vehicle properly let alone be qualified to inspect the tie down. Original gas reading was way off.
Dave HenricksonI was overcharged. The starting mileage was incorrect. I received 3 statement/receipts. I had to call several times to clarify and get the right charges.
Claudiu PeteiminThe tank was not full and considering I picked up from a gas station, I would expect it to be. The maintenance on the truck was poor. Steering was sloppy, tires were terrible, passenger door was very hard to close and couldn't adjust the passenger mirror plus there was I high pitch wine coming from the motor. I was afraid the truck was going to break down. I was called before I picked up and asked if I could bring the truck back 30 minutes before the contract ended because he had it rented to someone else. Not impressed. Not professional. Good thing we we just using the truck for a dump run.
Charmaine SandersonWe will be back! Great location
Brad StruebyI was charged a $15 dollar "cleaning fee". I brought it back cleaner than when I picked it up.
Duane SniezekThe booking app used by the booker seemed slow and made the overall booking process seem longer than necessary. I didn't feel that this was a problem with the attendant but more with either the app or the hardware they were using.
INTKHAB AMANATMohammed is awesome. Good guy !!
ELVIS MCNICHOLThe trailer was filthy.
Noel HillThe truck I rented had a low tire pressure. Very bad customer service. Guy at the counter was very rude. First, after I returned truck, he told me to add gas tank was @3/8 during pickup. Thankfully, I took a picture of the guage at pickup which was just above 1/4. I tried to provide feedback on my experience, he kept talking back, that I should rather go online with the review.
ikenna ezikeThe location is not easy parking for 12' trailer.
Yao Yi ZhouTrailers could have jack stands so you don’t have to left the heavy empty or loaded trailer.
Donald SpewakThis rental was extremely smooth. Everything on time. The vehicle was very clean with no mechanical issues whatsoever. The fellow that booked me out was pleasant and efficient. Overall an excellent experience.
Glen MERKOSKYNo issues. Always had good experiences with uhaul especially the staff....keep up the good work guys.
Richard GingellThe guy at the location asked me to put 6 liters of Gas for only 16 KMs of usage. It's really ridiculous.
Ahmad BelalI only needed a motorcycle trailer for a day and it was extremely reasonable rates and the team was very helpful! They were in the neighbourhood next-door to me and it was easy to pick up and drop off.
Murray BoyesWhen I picked up the truck the check engine light was on and the ramp was broken when going 80 kms an hour on flat road the vehicle did not go into 4th gear and was stuck in 3rd gear the transmission then lost power and was forced to pull over and restart the truck and continue driving this situation happened twice I am very update with the condition of the truck when I picked it up and would like a refund or some compensation as it was a horrible experience
Brendan KellyUpon returning the vehicle, the attendant was initially quite rude and demanding that we pay an additional amount for gas despite us making sure that there was more gas in it than when we picked it up. He accused us of lying despite showing him the picture of the gas gauge
Donna GeorgeThe customer returning the unit we rented was late, yet we were warned our rental time could not be extended as the unit already had another customer picking up at our original rental return time. It did not affect us as we only needed it for a couple of short trips, but it would have been an issue if we had needed it for the full original time.
JUAN CASTILLOExcellent service and friendly atmosphere
Abdul GhaniExcellent customer service
jabbar syedMy parked car was scratched and dented by someone . I am awaiting resolution .
Bhaskar KakkarBack of the truck was clean. Interior had some drink spilled around cup holder and floor mat was dirty, but nothing that was gross or made it uncomfortable to use. The truck drove good, only maintenance that needs to be checked was the engine light. I'll definitely be back if I need to move or tow a project car home ✌️
Aidan Ciammaichellano windsheild washer fluid, this is required at this time of year
Kimberly WolcottVery efficient with a personal touch....thankyou....
GUY GOETTLERThis is my second rental from this location. Very satisfactory, Staff of this location is very helpful. Long hours of operation makes pick up and return very easy.
Val DembGot no help to hook up or unhook the trailer. The trailer need to be Swept out and staff was friendly
Ian LuffThe interior appeared as though it hadn't been cleaned in months. Heavy layer of dust/dirt on all surfaces. Display indicated tire needed inflating.
Stuart WoodhouseI have few times experience rent a trailer from U-Haul Moving & Storage at Deerfoot and U-Haul at Blackfoot Trail, its all good, and Efficient and professional. Someone can help me load trailer with hitch, and check turn light is work or not. But here, nobody do that, I have to load trailer by myself, and check every light is working by myself. That's not even a worst thing with here, I can do that if they are busy. The worst thing is make a U-Haul costumer feel that 'only U-haul costumer is dispensable'! I have an appointment at 7 AM Oct 6, I arrived there before 7. But until I waiting 15 mins, I still didn't get what I need. During this period, 8 people came to buy cigarettes, 1 came to buy tools, 2 came to buy drinks, and 4 calls continued to come in. Judging from the results, they did not arrive earlier than me, but they all received higher priority than a U-haul consumer. I understand that the owner is very busy, and I also understand that some of the people who called in may not be reasonable, and even listened to his complaints. But at least each customer's case should be handled in order, instead of hiring another person to wait for a dozen other people to complete their purchase process first. The reason I chose this place in the first place was because it was closer. I think next time I would rather choose the farther U-Haul at Blackfoot Trail or U-Haul Moving & Storage at Deerfoot, and I will definitely not come here again.
Minghan LiuThe staff are super friendly and extremely helpful. Rented from here numerous times & never have any issues
Denise NelsonThis location is charging me highire rate,when I look into the website. The same track rate, it's 0.99. And he charged me 1,59? I'm never back to this company again. This is the first time and the last time.
ESAM SAIFI'm very disappointed with my Uhaul experience. Don't go to this location or give your money to them. They have their uhauls at half full and tell you that you just have to fill it to that level when you return. I drove 46miles and put in $20 of gas which returned the needle to half full. The East Indian man working there wasn't happy with that and demanded that I pay an additional $15 to cover the gas. I won't ever be booking a uhaul from this location again.
Darren SenykBooked the trailer at the Hawkwood location and when I arrived they said they didn't have the trailer and told be to go to Symons Valley location. After standing in line for 3 other customers at Hawkwood I then had to stand in line for 5 customers at Symons Valley location. I returned the trailer to the Hawkwood location and again 3 customers ahead of me and the guy asked a couple of questions and said "I'm good to go" with a thumbs up.
Brian JohnsonCustomer service was below subpar. Trailer tires were at the end of their life, so among the stress of moving, I was worrying about the trailer making it from point a to point b. I don't think I'll ever use U-Haul again.
dusten boyleThe agent at this location questioned me about how I filled up the vehicle. He wanted to know if I had topped it off and drove any distance that would change the amount of gas in the tank. He didn't want any of his customers driving away with a partially empty tank. Recommanderiez-vous cet établissement à un ami? Yes, but one good location does not make up for a bad location. Overall I would NOT recommend U-Haul without telling them about the bad situation I had in Toronto.
Bruce fineThe man who attended us on Saturday (Sept 23th) at 2:30 pm was very unpleasant, he treated us in a bad way and did not know if he could accept our international license, we explained that yes because it was the second time using Uhaul but he rudely yelled at us that we couldn't use it. In the end he called another person who obviously said yes. There can't be such unpleasant people at the reception.
Macarena Torres