Customer Reviews for HE PA Seguros Monterrey
(Concessionnaire U-Haul dans le voisinage)

21 évaluations

2321 E Cesar Chaves St Ste A   Austin, TX 78702

(512) 551-0874

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    11h am à 1h pm / 2h pm à 5h pm
  • Samedi :
    11h am à 12h pm / 1h pm à 3h pm
  • Dimanche :
    12h pm à 3h pm
Heures d'ouverture spéciales
  • 5/24/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(512) 551-0874

2321 E Cesar Chaves St Ste A
Austin, TX 78702

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    11h am à 1h pm / 2h pm à 5h pm
  • Samedi :
    11h am à 12h pm / 1h pm à 3h pm
  • Dimanche :
    12h pm à 3h pm
Heures d'ouverture spéciales
  • 5/24/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

When I arrived at the location no one was there and had to wait 45 minutes to get someone on the phone that could talk me through opening their janky code locks to get my key..

Jackson M. 
Évaluation :
2

Had a scary encounter with some man yelling obscenities when we went to go pick up which was extremely unexpected and unprofessional.

Henderson C. 
Évaluation :
2

Convenient to downtown Austin

Gerald H. 
Évaluation :
1

I got charged 100$ for not putting the gas back to exactly 49 miles from empty the way I received the uhaul and returned it was 37 miles till empty and got charged for going one mile over 20 miles cuz I missed one turn or that's what it looks like on the return fees form 52,54 for 12$ worth of gas and an extra 30$ for them having to add 12$ worth of gas to put it back to a quarter of a tank I wasn't told to fill it back to a quarter of a tank they just asked me to be quick

matthew K. 
Évaluation :
5

Great experience, got me what I needed, Quick and easy.

CHINEMEREM A. 
Évaluation :
3

The furniture pads I requested were not in my truck. I was charged for them and had to request a refund.

JAson M. 
Évaluation :
5

I was very pleased with the service. It's hard to improve. Best compliment was I came in five minutes before closing and they still treated me like a regular customer.

Christopher J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELENOR L. 
Évaluation :
5

Staff was attentive very helpful and nice.

Andrew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan O. 
Évaluation :
1

More communication would be the best thing to start with. Miscommunication, especially via text message, can easily become financially devastating and/or detrimental for people who are unfamiliar with this whole renting process. If you are ignorant or this is your first time, I would recommend that you rent specifically from a uhaul store just to be safe.

Patricia R. 
Évaluation :
4

We had to call customer service for help. The pickup time was incorrect, but we call customer service they got it changed quickly and we were on our way in no time! It was so easy to reserve, pickup and return! Thank you!!!

Iman L. 
Évaluation :
3

Worst experience with U-Haul yet. App would not work. First location had not even put a key in the lockbox for me to pick or failed to put this in the system resulting in me trying to figure it out and on with tech support for 1,5 hours in the 40 degree Austin Texas weather at midnight. Then when I had to go to a new location the SAME thing happened with the app not working and I spent another 1,5 hours in the cold until I was finally able to get the help and drive off at 3:30 in the morning when my reservation was already set at a different location. Overall, it was NOT a good experience.

Atreyu S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
4

Charged for equipment rentals that were not included when the truck was picked up.

Nicole T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal L. 
Évaluation :
5

Not open on Sunday but at least accessible. Friendly staff. Overall great experience

KENNETH C. 
Évaluation :
4

Offer padlock rental or purchase. Overall it was a good experience. Merci.

Stephanie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GWENDOLYN F. 
Évaluation :
5

The website and app were not working properly. I was never sent a verification code when I asked for it. I had to talk to the Uhaul customer service and then the counter at the location even though I opted for mobile pickup.

Silvana N. 
Évaluation :
5

The team was great, so kind, and super helpful! Nothing but good things to say about them.

Reilley C. 
Non les évaluations ont été soumises pour cet établissement.

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