Customer Reviews for Head South La
(Concessionnaire U-Haul dans le voisinage)

1002 N 5th St   Leesville, LA 71446
(Hwy 171 S & Harrison)

Heures d'ouverture de l'établissement

  • Lun-dim : fermé
Heures d'ouverture spéciales
  • 1/16/2022 - 3/31/2022: Fermé

Services dans cet établissement :

Pour nous contacter

1002 N 5th St
Leesville, LA 71446
(Hwy 171 S & Harrison)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun-dim : fermé
Heures d'ouverture spéciales
  • 1/16/2022 - 3/31/2022: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The place was fine but I had a difficult time finding it. It wasn't that it was hard to get to but it was a music store/pawn shop and there was only one small U-haul sign. The people were great but I called a couple of times to change location and then get directions and thought I was going to a U-haul store. The lady on the phone was awsome. Things went very well. I am happy.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin K. 
Évaluation :
5

The Leesville location made up for the awful service I received at the fort polk entrance uhaul. Still will probably not use uhaul again just because of how rude the fort polk entrance uhaul was but I am thankful that the 5th Street Leesville location was so kind and efficient.

Kristen U. 
Évaluation :
5

Did service plan on line with U-haul. Service was fast had what I needed for my move. Customer service was quick with with paperwork and hook up of trailer.

Mary R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

terrie W. 
Évaluation :
5

The rental representative was courteous and informative. I had called in advance to reserve a box trailer. It could not have been a more satisfactory experience.

Edmond G. 
Évaluation :
2

My reservation was at 7 am, this facility didn't open til 10 am. I lost 3 hours of cargo time and therefore got to ordered extra days. The guy was really helpful, but i wish i would have known the store times.

oscar S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAKEISHA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Albert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha P. 
Évaluation :
5

Nothing at this time.

Jonathan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodderick G. 
Évaluation :
5

U-Haul harassed me because the drop off wasn't a 24/7 location and although they checked it in with in an hour after opening, we returned it yesterday, Sunday. U-Haul did not send me a drop off location until today! So you guys threatened to charge me a lot if I didn't go get it. But it turns out it was a U-Haul affiliate and it got checked in ok. I won't use you again because of this harassment. I'm 68 and too old for this kind of treatment.

ada T. 
Évaluation :
4

I always enjoy the service from U-Haul. The only issues I had this time was the cab was dirty (not a big deal) and the car dolly was damaged and the straps kept coming loose.

sean B. 
Évaluation :
5

Google maps had the location as across the street from the uhaul in Leesville. So I ended up driving around to three different uhaul locations. But the guy at the Leesville location was very understanding and super helpful. 5 stars for uhaul. But you guys may want to update the address for future customers that may not be as understanding.

Christopher W. 
Évaluation :
5

Absolutely no complaints at pick-up or drop -off locations! Customer service was A+ at both! Thank you!!

Richard B. 
Évaluation :
1

Trailer needed to be upgraded, but facility did not have. Transferred to another site which had trailer. Trailer access was undetermined and shop personnel decided to make snide comments when asked how to get access. Trailer needed sweeping out when received. Tried to confirm or, if needed, setup reservation for storage. I told them I wanted to use the Uhaul location on Joe Battle Rd due to it having climate control units available, but they gave me a reservation to another location without climate control availability.

Larry A S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dane D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri B. 
Évaluation :
1

I will NEVER rent from this uhaul dealer again and maybe never even rent a uhaul ever again. I rented a trailer for 1 day for $29.95...ok everything's good until I return it after having it 2 days expecting to be charged another $29.95. No...my total over $100.00. I am so beside myself right now. My boyfriend and I specifically asked the neighborhood uhaul dealer what time the trailer had to be returned and if we had to keep an extra day what would we be charged. This cannot be right.

michelle C. 
Évaluation :
1

Have the equipment that I reserved there. It cost me more then the rental cost because the equipment not only wasn't ready when reserved, but I had to drive to multiple locations to get it. I will NEVER use or suggest UHaul after this experience.

Joseph W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GWENDOLYN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS G. 
Évaluation :
2

I didn't like the fact that the lights on the car hauler didn't work properly. Meaning that there was a Short in the wiring system and the turn signal never worked at all which made me very nervous about my safety. Your company need to devise a plan to have all of you equipment serviced to avoid SAFETY ISSUES!!!

Andre S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane P. 
Évaluation :
3

Customer service was excellent. Cleaniness and maintenance of truck could be improved. The cab had ashes from cigarettes and stains from last renter. The tires tread was worn. But it got us to our location so thank you UHAUL.

Quyen N. 
Évaluation :
3

Have the equipment that is originally reserved.

Newton H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK M. 
Évaluation :
5

Nothing you guys are great

Bill L. 
Évaluation :
5

Very friendly and helpful

Bill L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mitchell O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carla M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH K. 
Évaluation :
5

Great personalized service. Thanks

Virgenia O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vakapuma F. 
Évaluation :
5

Dropped off van @ pickup location

Randy H. 
Évaluation :
1

This location was a self pick up location. So when i went to pick up the truck there was nobody there nobody there. Upon opening the back of the truck the dolley i requested and paid for was not in the truck.

Christian J. 
Évaluation :
3

I used a 6' - 12' Trailer It's the largest trailer you have but the only trailers that doesn't have jacks . Please get jacks put on these trailers

JESSE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul B. 
Évaluation :
5

The customer service representative was extremely efficient and helpful.

Scott G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giovanni G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LULA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah F. 
Évaluation :
3

Has nothing to do with the location, but the prices are ridiculous. There should be an option for a little money back if the mileage and days used are less than what's allowed.

Steven V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen B. 
Évaluation :
5

Keep up the good work

michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kirstina C. 
Évaluation :
5

open this location pickup at an earlier time. My pickup was to be at 0900 hrs. But the place opened at 1000 hrs.

GREGORY A. 
Évaluation :
5

Great Job on the part of Head South. However the rental from extra space was not as good. It took too long to pick the other fan up. I prefer ALL my rentals to be with HEAD SOUTH location. I do not like to chase my other van down at some other place.

andrew A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL WAYNE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristi B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

abdoul S. 
Évaluation :
5

This location and the personnel who assisted me in returning the rental truck and dolly were very friendly, professional, and helpful. I spent under 20 minutes altogether. I feel the manager at this location and the technician were very professional and courteous. I would recommend anyone to rent from here.

ELIJAH A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DeeAnna M. 
Évaluation :
4

Nice people and very empathetic with my recent drop off and pick off

Patricia M. 
Évaluation :
4

Great service keep up the good work

joseph W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ryan C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLARISSA A. 
Évaluation :
5

it was great! No complaints

Dawn T. 
Évaluation :
3

I was double charged for the insurance & not happy aboout it. I called & told the guy but, he said I wasn't but, my bank receipt said otherwise. My receipt showed an additional insurance fee billed on top of the rental & insurance I reserved. Due to him not having the truck I reserved & then him switching the truck but when he did, he done the insurance again making it charge me twice for it. He stll owes me a refund for one of those insurance charges.

BILLY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

pat I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDY J. 
Évaluation :
5

Excellent customer service at Head South La. This was refreshing compared to the customer service I received from the regional office in Shreveport, LA. Very unprofessional and didn't care much about the customer or the reservation I placed. Head South La was great.

MONICA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ED W. 
Évaluation :
2

Location did not have any of the additional things I asked for other than the dolly truck had trash behind the seats

RICARDO G. 
Évaluation :
3

We rented a trailer on the Internet and we went to a different location and they didn't have what we rented so they sent us over to this location. The first man was very helpful and so was the person we rented from.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

After my horrible experience at The Fort Polk Pit Stop location the gentleman at 1002 N 5th St was absolutely wonderful. And made sure I was taken care of!

KIMBERLEY R. 
Évaluation :
3

need better directions to find.

WILLIAM M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM A. 
Évaluation :
4

Everything was great!!

Paul H. 
Évaluation :
2

Had trouble telling it was a rental site...very small sign low to ground...in a pawn shop. Get trucks with cruise control, I hate making a long trip with my foot on gas the whole way.

EARLINE B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
3

6 or 7 customers waiting at 10 am. But took care of me about 10:20. Service was fair...

JACK A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEGGY B. 
Évaluation :
3

I was filled paperwork out inside store, was given a key and told the truck was out back. Truck was dirty, water was in door like the windows had been left down, oil change needed light was on. No one checked my mileage. I drop off the truck and I am charged for these. And that's fine, I'll pay the $25 but I also canceled my $1000. Reservation for the end of the month, we are military we move every 3 yrs and will NEVER use Uhaul again. As well as canceled one more $400 reservation my husband made to move a play set to Texas. Penske thanks you.

Jamie P. 
Évaluation :
3

"Guns welcomed here" sign on the door was not very appealing to me personally.

RON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivia W. 
Évaluation :
5

Very helpful and nice

Justin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arthur J. 
Évaluation :
1

Dirt and mud parking lot. No one there.

LARRY H. 
Évaluation :
2

I was lead to believe the truck was clean, it was not. The truck had a leak in the driver door of which I fixed by stopped by a local Walmart to buy door foam tap to fill the gap in the door. The bed of the truck leaked near the wheel well letting water inside the back of the truck which damaged a wooden dinning room table top.

LEO S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BETH A. 
Évaluation :
5

Great place, wonderful guy, Jim. Quick and efficient. Will only use him for uhaul needs from now on!

Colin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holli D. 
Évaluation :
5

Quick and easy pick up, no fuss. Trailer was ready to go!

Matthew W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACOB S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENDAL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE P. 
Non les évaluations ont été soumises pour cet établissement.

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