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Steven adkins
Customer Reviews for Heart of Arkansas Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The service was excellent and very prompt. I appreciate the quickness in handling the pickup and return.
Michael GarlingtonThe tread on the tires is getting a little thin. Probably need your place pretty soon.
Tiffin HubbardGreat return experience! Fast and efficient.
Dora AdamsQuote 1 price on the phone and when I got there it was way more. Said I couldn't have it 2 days because being picked up early next day. But I drove by and it sat there all day. Charged me 116 dollars for 1 day and it was a Small truck all they had. I will never use uhaul ever again. Didn't really get to finish my move. Whole process big disaster. It's hard enough and expensive to move but you people could make the process a little easier.
Sheila RieathbaumMade a reservation a month ahead and checked back a week before was guaranteed no problem would have a truck ready. Move day NO truck took an hour to find a smaller truck at another facility that had an 1/8 tank of fuel in it. Someone should start a business renting trucks these folks didn't honor their word.
CHARLES PROUTI dropped off after hours.
PATRICIA MAJESKENothing needs to be improve. Everyone was nice.
LACEY STURCH-PANIAGUAEverything was a okay
Joseph RiepeThey were closed when I returned the vehicle at 4:10PM, but I went through the after-hours process and left the vehicle there. Went back the next morning when they opened at 9AM. The young lady was very pleasant and took care of my check-in promptly.
Fred LaddTried to check in trailer through mobile app but it was not working. Drop off location charge me for an extra day despite the fact I had it turned in on Sunday per my contract. Called customer service number and all they offered was to file a complaint. If this charge does not get reversed, I will never use U-Haul again. If you're going to force people to use your mobile app, then make sure it works I don't penalize your customers when it doesn't.
Chris BabbYour entire 24/7 pickup system was flawed. It would not let me do anything to pick up my vehicle, and I was hung up on without getting to speak to a representative. I got lucky that an employee was at the location. And I was not given the extra mileage I was promised.
Christian Ashleydidnt want to return deposit on trailer... still waiting
Beth MastersThe hours were 9-6 and I returned the vehicle at 5:30 and the location was closed. I attempted to return online, however it wasn't working. I called the UHaul number and it said wait time was one hour. None of this was professional. Extremely disappointed
Mike WinterTo expensive
James SullivanWhen I checked out equipment I was told when I returned equipment the next day, on a weekday that no one would be there to handle my check-in. Later I found out if I didnt do it uhaul would charge me an additional 20 dollars. That is no way to run a business. I have been renting fro. Uhaul for over 30 years. Seriously considering switching to another company after this.what would happen if I did not have a mobile phone? Not happybat all.
Teresa RichardsonI received a phone call ensuring that everything was going well and there were no problems with our truck and trailer.
LINDA Hamiltonall is great.
Terry ElliottWe drove from Arkansas to South Carolina. The ride was the most uncomfortable ride of my life. We were literally thrown up and down in the seat for about 8 hours straight. It felt like driving a tank, sitting on concrete blocks for seats with no shocks. Most of this is in part to the crappy roads from here to there, but Uhaul needs to upgrade the comfort level of the interior seats, etc.
WILLIAM PERRINEThe lady who worked there was wonderful. Great customer service and communication. I appreciate the blessing of having worked with someone who was concerned about our convenience.
Lisa WallaceIt was late no one was there
MARTY TUBBSVery friendly and expert in execution
RONALD ROLETTNothing, service is always fast and convenient!
SHIRL WHITEYou charged me twice for a tow dolly. That was my travel money. I'm stuck in Knoxville TN. I don't have enough money to get home. Please I need an extension
GLORIA WATTSI did everything online and had no issues with anything. I will recommend service to a friend.
Terrence BlakeVery helpful and friendly
tim cainThe truck I rented worked great and was a pleasure to drive. The pick-up and drop-off was quick and easy! Great service all around! Heart of Arkansas Towing was excellent ! Merci!
DANIEL PIERCELaurie was great! I felt that she had a sense of urgency throughout the entire experience, Which is exactly what I wanted.
PATRICK NOWLINASSIGN THE RIGHT TRUCK WOULD HELP
TONI DEYOExcellent!!
Larry HerndonThe truck was dirty she said their was a half tank not a half tank it took way to long and the price was different then when I booked it
AREANO ORTASite was closed. I called and got a friendly rep. Dropped trailer with no problems. Good site with enough turning room. Probably use it again.
JOHN SWIFT BRIGGSensure equipment is clean when returned. the trailer had not been returned during open hours and it had been raining. Agent cleaned it before I took it. Will use this location again
HAROLD GANNONExcellent Service!
Deidre ColemanAwesome service. Very courteous
MARYON ROBERDSTruck was dirty
Shawn AllenWas promise numerous times that the vehicle would be able to be picked up at 7:30 a.m. and arrived no one showed up until 8 o'clock and they were there 30 minutes early very very very dissatisfied. Tried to call number listed on building with no answer. Call number in Little Rock to complain and they told me I could drive across town to get another locarion, told them that was not acceptable. When the person finally arrived to do my rental the person on the phone had change my reservations to a different store and to a different more expensive truck.
Gerald HulseyWe'll be doing this again in a couple of months. Could not have gone smoother.
Jack DarleyI had rented a 15 ft but it wasn't available because of a scheduling issue. Heart of Arkansas was great at getting us a 10 ft instead. My only complaint was that my rental costed more than I thought because we had to make more than one trip because of the smaller truck. So therefore I paid more in mileage.
BRENNAN CLAYPOOLEThis is by far the best place to rent from in Conway. Friendly staff and great service. Thank you. Keep up the good work. I will be back in 2 weeks.
VAN WHITEGreat personal skills and very courteous.
JAMES HURTThe trailer was clean and in excellent condition. Brian was very polite and professional. No complaints. I was very pleased with the rental.
Bruce CarrollNice people!!!
John Young