Customer Reviews for Heights True Value
(Concessionnaire U-Haul dans le voisinage)

224 évaluations

5200 Eubank Blvd NE   Albuquerque, NM 87111

(505) 836-5406

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 7h pm
  • Dim : 8h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(505) 836-5406

5200 Eubank Blvd NE
Albuquerque, NM 87111

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 7h pm
  • Dim : 8h am à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Need a larger selection of moving supplies

Mark G. 
Évaluation :
5

Merci.

Albert T. 
Évaluation :
5

John was super professional and swift. The utility trailer worked perfectly.

Scott F. 
Évaluation :
3

I reserved at this location and received a text that what I needed was at a location about 1/2 hour away. Didn't see the text until it was pointed out to me when I went to the Eubank location to pick up the trailer. This is the second time I reserved something at this location and found out -- when I got there -- my reservation had been moved to another location. U-haul is lucky there isn't competition to rent trailers, otherwise I'd never use U-Haul again.

Lorie C. 
Évaluation :
4

Checking in on my phone was a bit of a hassle. John was a great help.

Sheri M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
4

There was an issue getting checked in right away, but luckily one of the regional UHaul reps was there to help out. Not sure if this location might need a software update, but maybe give them a call to check on their system requirements, etc. Overall, the rental went well and the store rep was helpful and patient.

Robert O. 
Évaluation :
5

The ONLY thing good about the whole experience was the staff at True Value. In future we will only go through U-haul as a last resort since they are so unorganized and cannot be relied upon.

CONNOR G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phuong P. 
Évaluation :
5

Everything was great

Sasha T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Todd B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wojciech O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
1

My reservation was at 9 I showed up thirty minutes early and told it wouldn't be available till 9:15 then 9:30 ultimately not until 9:45. I schedule movers at 9 and was paying them by the hour. No compensation. Other trucks were parked out front of the location no officer to swap for another size at their cost. Handled poorly. Definitely will call elsewhere. It made an already stressful situation worse.

Carmen M. 
Évaluation :
4

It would be wonderful if this True Value hardware store Uhaul location offered courtesy drop offs or pick ups within a reasonable mile range. I had some difficulty finding a Lyft or ride share to get home.

KIM S. 
Évaluation :
5

Same way. Every one was helpful and very nice. Couldn't ask for anything to be any better.

Verlin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONITA B. 
Évaluation :
5

Nothing everything n everyone was very clear n polite very considerate, nice I would use them again

GINA S. 
Évaluation :
5

Excellent costumer service. Very professional and expedient. 5/5

Matthew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack R. 
Évaluation :
5

Nothing. Everything went very smoothly, from the reservation, to the agents help/explanation of services to the truck itself. Will definitely recommend to others.

Wanda R. 
Évaluation :
5

Like i had previously started to the attendant both myself and my friend believe there was a problem with the shifting of the transmission

Alexander C. 
Évaluation :
5

John was super friendly, knowledgeable and helpful with the check-in process - he made the whole experience fantastic from start to finish. I'd recommend this location to anyone based on John's customer service alone.

Matthew C. 
Évaluation :
5

Nothing everything was perfect

Todd L. 
Évaluation :
5

Heights True Value seems to always have someone available to check us in. The attendant thanked us for folding and bagging the blankets.

Sara A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emilee J. 
Évaluation :
2

I will never recommend U-Haul to any friends or family member.

Stasia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle B. 
Évaluation :
5

It was a little expensive.

Melique C. 
Évaluation :
5

N.D.

Muthukrishnan G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jeremy K. 
Évaluation :
4

The person who took my reservation should have told me or anyone else that I needed a major credit card to rent the cargo van or pick up truck. Because of this I had to go 3 additional miles out of my way when time was a factor. Then you have a new way of checking people in and your representative was very thorough however, as I said time was a factor for me and I almost cancelled the rental. You should inform your customers that they will need additional time because someone will be reviewing the rental policy and procedures. Also, another closer location had the box truck but guess what? they were not renting this day. Either they represent U-Haul or not.

Michelle P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
2

Better communication. Trailer was not ready at pickup time so I was delayed by 2 hours and had to make 2 trips to pick it up,

Bradford S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCE K. 
Évaluation :
3

Our reservation for a 12 x 6 trailer never got transferred from the Rio Rancho Unser location to Eubank and Indian School where they had sent us. So Eubank and Indian School sent us to Heights True Value. Fortunately, it was on our way but we live in Rio Rancho so unfortunate they did not have in Rio Rancho. The only problem at the Heights True Value is it took a while to get the trailer hooked up to our 2015 GMC truck. They received outside help and all was well after that. Fortunately, the load we were delivering was in Albuquerque so it wasn't a problem dropping it back off in Albuquerque.

Terrance S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FERMIN S. 
Évaluation :
5

Easy check in / check out

JANET M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bronwyn N. 
Évaluation :
5

My app didn't work well for either pick up or drop off

Karen H. 
Évaluation :
5

Nothing. It was great! And I would rent a U-Haul from this location again, if needed.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA O. 
Évaluation :
5

The location was great. The UHaul experience was pretty terrible. I set up for mobile check in and arrived to checkin and started the process to find out UHaul requires multiple additional documents (none of which I had - nobody carries around their passport) or references. This step should've been done far before the checkin process and I have no understanding why it wasn't. I provided 2 references which it noted would be used if the vehicle wasn't returned. Well they utilized them right away and called them and they didn't answer so that caused all other issues and I had to call them to make sure they answered. All in all it took about 40 minutes and the very nice gentleman at the store was able to help me but a total failure and frustration on UHauls part. I drove vehicle 41 miles. When I went to “top off” the tank before returning it I was surprised with a 6 gallon gas bill. We did not pull anything in the truck and only hauled a small load so would definitely not account for this gas usage. The tank clearly wasn't completely full and I was paying to top off somebody else's experience which was very frustrating. Overall pretty terrible experience UHaul. Do better.

LAURA M. 
Évaluation :
5

Excellent Customer Service by True Value team!

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES W. 
Évaluation :
5

There were some IT issues however John at True Value was incredible with checking us out and sending us on our way!

Kiana L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yuanjie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert N. 
Évaluation :
5

Took care of me Excellent service

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic G. 
Évaluation :
4

Truck had mechanical issues. I wish somebody would have test driven it before I rented it. 600 miles cost 240 $in gas. The truck made a bad sound coming from mid-truck. It stalled 4 times on the trip.

Larry R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ralph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taryn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin W. 
Évaluation :
1

I dont appreciate being treated like a criminal because im renting a pickup. Having a list of all the conditions laid out to me like I'm a scammer when I first talked to the rental rep was incredibly offensive. I was told by the rep before he looked up my account he would have to get two contact numbers and confirm they knew me before I could rent the truck. Turns out, once he looked up my account, he only needed to call one. The fact that he needs to disturb and / or wakeup friends and family so I can rent a truck that im sure is GPS tracked is rather ridiculous. Im not sure what calling a random number I give the clerk and asking them if they know me accomplishes as far as security anyway. Its more security theatre than the TSA. I wont use satellite locations again.

Glenn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONI M B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

Very friendly and helpful staff.

William F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pauline R. 
Évaluation :
5

Great Service

Esther B. 
Évaluation :
2

The trailer wasn't ready to go and had to go back into store and change paperwork to another trailer. The first trailer had the wheel straps all wrapped up and the employee didn't want to take the time to fix it. SHOULD HAVE BEEN DONE WHEN THE TRAILER WAS PREPPED TO GO TO THE NEXT COUSTOMER!!! wasted an extra 10 to 15 minutes.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

irene E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

I was very happy with the service I received.

GREGORY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRANT D. 
Évaluation :
5

The attendant, Zack, was very helpful. He confirmed my reservation quickly, explained everything I needed to know and got me hooked up and ready to go. I will continue to use this location as it's close to my home and very convenient.

Morris A. 
Évaluation :
5

best place ever

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH C. 
Évaluation :
2

Not enough staff. Took over a hour, computer problems. No small boxes. Had to go to different store. Staff was very friendly. Gave wrong large boxes had to go back Improve. easier access to boxes, more Than one staff member to service peak hours in mo.

Bonnie U. 
Évaluation :
5

Curious why it cost me 20 $more than the first time, considering I only went 1 extra mile. Maybe the self after hour mobile check in? Perhaps but it clearly says on the receipt that if the customer complies to the self checkin correctly there will be no extra charge.

STEPHANIE S. 
Évaluation :
5

None, very competent and pleasant. Very pleased

Darwin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan F. 
Évaluation :
5

Friendly, courteous and quick. The employees were very nice and made pick up and drop off extremely accommodating. The price was perfect. I will most definitely come back and use their services again. Thank you!!!!

Michael S. 
Évaluation :
5

Not make the customer wait as long next time.

STEPHEN J. 
Évaluation :
5

The location is easy to get to. The employees are polite and helpful. Je les recommande fortement. 

Daniel J. 
Évaluation :
3

It was nice that the the place was near my house and in a decent part of town, however, it was also located at a hardware store. There was wasn't someone manning the U-Haul counter (there wasn't really a labeled counter so it was difficult to know exactly where to go) so it did require quite a bit of waiting. I assumed the advantage of using the app to check in and check out was to skip the line and avoid contact with people, but this was certainly not the case at this facility. Maybe at a specific U-Haul rental store and not a contracted location use of the app would have been more streamlined.

Jaren G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTI K P. 
Évaluation :
5

Not a thing

EMANUEL G. 
Évaluation :
5

The truck I rented has a slow leak in back tire, so we swapped it for the other truck. That ended up with a slow leak as well. I would recommend that the uhaul staff check the basics like tire air pressure before sending it out

Sarah L. 
Évaluation :
5

Very easy drop-off! Couldn't have been simpler and all employees were very helpful and friendly.

ERICA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

IDK; I'd registered & checked in online; reserved in person; help was superb and informative; great experience.

Lee B. 
Évaluation :
5

Quick friendly service by staff

jeffrey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN H. 
Évaluation :
5

The employee was very friendly and well imformed. Transaction was quick and efficient. Great job.

MICHAEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles V. 
Évaluation :
5

Jason did an outstanding job. The whole experience was hassle free start to finish.

JEFFREY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO G. 
Évaluation :
3

Let us know that there's a mileage charge and that it's not a flat 19,95 $/24 hr rental. And to stop overselling the 10 $insurance.

MONIQUE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather U. 
Non reviews have been submitted for this location.

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