Excelente servicioIvania P.
Customer Reviews for Heilys Dollar Store II Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.EDUARDO B.
Excellent customer service. Slightly hard location to find. But the excellent customer service more than made up for it.CARLOS G.
Check engine light on, dirty cab, had to walk around the block down a narrow alley in the dark to go get the truck. Reserved appliance dolly. Not available. Clerk was so busy playing warfare on his computer.Jane E.
Le client n'a pas laissé de commentaire.Carlos B.
The location was unmarked and in an alleyThe customer service was nonexistent. The interface to secure the van required 23 photos of the back of my license and took an hour. The vehicle was dirty, nasty and smelled of beer. This was the poorest experience I've ever had.DARREN M.
Everything okERNESTO S.
Made reservation in advance to make sure I have utility dolly included for my moving but upon arrival was informed that they simply do not have it. What is the point of advance reservation if you not getting what you ask for? Left with no other option but carry all the boxes one by one. Why no one called and informed me when reservation were made about it? I would have went with other location who could have provide it. Not leaving me hanging with no options on a pick up day. Very disappointing.GURGEN M.
Excellent service at HeilyDollar. they called me, waited for me and explained me everything perfect. Merci!EDWARD L.
The driver's seat in poor conditionLuis C.
Le client n'a pas laissé de commentaire.JUAN S.
The door to the back of the truck was stuck shut and we had to wait for nearly two hours after we got home to have roadside assistance come out and fix it. We had to send our movers home so we wouldn't keep paying them $180/hr to wait around. Then the rental return facility didn't have the storage unit we reserved, so on a Sunday afternoon, after driving 3 hours across the state, we had to find a storage facility that was open and had space for our things we had driven across the state. And the facility we were supposed to return the truck to closed at 5 pm, so we were unable to return the truck to that location.TIA D.
Everything was terrible. Store in a terrible place. Had to walk on a terrible neighborhood to pick up the car. No air conditioner, some buttons were missing, the car was ready to die at any moment. Worst uHaul ever, and possibly the last after today. Worst experience possible.Daniel M.
Le client n'a pas laissé de commentaire.LUISMANUEL A.
Excellent service, quick check-in and check-outDARIS H.
Le client n'a pas laissé de commentaire.Sergio F.
Le client n'a pas laissé de commentaire.Albis B.
Le client n'a pas laissé de commentaire.JULIO P.
all my things arrived wet, my furniture 2 televisions my appliances and my suitcase with my clothes. It rained on the way and when we arrived at the destination EVERYTHING WAS FLOODINGORIANA T.
Le client n'a pas laissé de commentaire.Aileen V.
The rental experience was excellent. The rental process was easy and the customer service provided was excellent. Will recommend location and rent again.YANETTE B.
Location is not readily accesible. Poor lighting, located in an alley, no signage in front of the building after hours, hard to access or locate where the actual trucks area, no drop box after hours.Keilly A.
Le client n'a pas laissé de commentaire.ENILDA H.
Le client n'a pas laissé de commentaire.MARY M.
Not muchKATHERINE R.
The van had roachesKEVIN M.
The profesional behavior is totally absent in this business. After I asked for my rights as individual the young man answered me with petulant behavior.His treatment was aggressive. This business gave me a broken vehicle, the transmission is horrible, and the dolly is broken too. I am really offended.Narciso A.
Good serviceCARLOS A.
Le client n'a pas laissé de commentaire.Lilian S.
All goodFRANCISCO F.
Le client n'a pas laissé de commentaire.Miguel P.
Le client n'a pas laissé de commentaire.Abdel M.
Le client n'a pas laissé de commentaire.MARIA R.
Le client n'a pas laissé de commentaire.CHARLES S.
Le client n'a pas laissé de commentaire.LA- PAULA M.
Le client n'a pas laissé de commentaire.SARA D.
Very friendly gentleman behind desk at check in gets stars. I'm just glad I rented a smaller truck because the alley getting out was a nightmare. I barely made it through all the cars. Way back wasn't as bad and had the same friendly gentleman to handle my return.Colin B.
Le client n'a pas laissé de commentaire.Viviana M.
They couldnt find my reservation then I had to call customer service to find out I had to go to different location to pick up truck. Not very organized at the first pick up location.DIANA G.
Le client n'a pas laissé de commentaire.David P.
Worst experience ever, rented a pick up truck for only 4 hours and charged my account $58.90, and if I needed the truck for additional hour will charge an extra $20Jackie C.
I cannot think of anything at the moment. Using the app to obtain the vehicle was probably the most brilliant idea that you have come up with. During this pandemic, it made renting this vehicle very easy. Thank you for that. I was in there, the whole process was seamless. MerciKevin B.
Le client n'a pas laissé de commentaire.ROBERTO G.
Le client n'a pas laissé de commentaire.Yolanda G.
I had checked in on line and declined the $20 additional coverage. When I returned the Van the clerk told me that because I did not pick up the keys from the back he added the $20 insurance because the keys had not been picked up from the back. I will never go back to this place again, you have no way of knowing where to pick up the keys, so naturally you go to the front and ask, he never told me to go to the back of the store and pick up the keys if I had checked in on line, instead he gave me the key and lead me to the back. This does not make sense, what does the insurance coverage have to do with where you pick up the keys? I believe this store is scamming people and Uhaul should investigate, I honestly was in such a rush, that I was not about to get into an argument with the clerk over the $20.00, but I believe not so much for me but for the next person that rents from this store, have them checked and make sure they are following the Uhaul policies.Clara H.
The customer service was excellent! We were very pleased with the UHAUL representative Mr. DÃaz. He goes above and beyond for his customers. We are forever grateful. We will definitely recommend this location to our friends and family.Michelle S.
Good customer serviceROBER G.
Le client n'a pas laissé de commentaire.JORGE M.
Buenas noches, despues de haber sido usuario de su renta de vehiculos para mudanza, puedo decir que su logistica de busqueda y entrega de vehiculo son MUY deficientes, la locacion donde se encontraba el vehiculo no concordaba con la ubicacion que la empresa me enviÃ³. estuve desde las 7am a 8:15am buscando el vehiculo, el customer service fue MUY LENTO, pedÃ un dolly para facilitar mi mudanza Y NO ESTABA DENTRO DEL VEHICULO. Incluso no logrÃ© dejar la llave donde se deberÃa ya que la aplicacion en la ubicaciÃ³n no funcionaba correctamente. Para ser una compaÃ±ia tan grande y con tanto tiempo... NO SE ENFOQUEN TANTO EN COBRAR POR TODO, ENFOQUENSE EN DAR UN EXCELENTE SERVICIO Y TENER PERSONAS HACIENDO SEGUIMIENTO DE CADA RENTA... SERA UN GRAN VALOR AGREGADO PARA SU OPERACIÃ"N. POR ULTIMO: ELIMINEN ESA LOCACIÃ"N, O MEJOREN SU OPERACIÃ"N EN LA ZONA.Victor P.
Le client n'a pas laissé de commentaire.ATILIO M.
Le client n'a pas laissé de commentaire.Juan G.
Le client n'a pas laissé de commentaire.GREGORY P.
Le client n'a pas laissé de commentaire.JASON R.
Le client n'a pas laissé de commentaire.YAN Y.
Le client n'a pas laissé de commentaire.KENNETH K.
Me encantÃ³ el servicio,todo sÃºper rÃ¡pido,honestamente me gustÃ³ mÃ¡s el servicio de ayer,que en las oficinas de ustedes.YUDELKA D.
Le client n'a pas laissé de commentaire.Alexander D.
The trucks brakes were horrible when you press down on the brake pedal a weird air gas sound comes out by the brake pedal. I feel like they only check the truck to see if the back is clean and if the front the gas line matches the paper and how many miles. Need to do better inspections.BETSY G.
Went to this location about a few weeks ago, Called to make a reservation. Wasn't told that the employees their only speak spanish.. Was not told where to park my car left it out in front of the store. My car got towed. they tried calling me but didn't feel like is was important enough to leave a message.Unless you're desperate don't use this location. it's not a good place to be around.kostic C.
Le client n'a pas laissé de commentaire.tania V.
Le client n'a pas laissé de commentaire.Balazs B.
Le client n'a pas laissé de commentaire.Rosadella T.
The truck was is dire condition. It was extremely dirty and there was trash inside the drivers cabin left by previous user. They also, messed up my time of use. I had called and asked to change use for 24hrs and received verbal confirmation that this was done. However, upon arriving it was never updated and I had to return the U-haul at 8am the following day which was really inconvenient.David B.