The truck ran fine but was FILTHY inside (can not back) especially during this time of cleanliness importance. The customer service was awful, rude and as if I was a problem. Upon drop off, no one was around (during business hours) and when I finally found someone and asked a question, I was ignored.Lisa G.
Customer Reviews for Hellen Garage Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
North Uxbridge, MA 01538
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 4h pm
- Dim : 8h30 am à 2h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
customer service representative at UHaul was not very clear; not the location where I picked up the truck, they were very nice. Sometimes people are not used to checking their email. They need to emphasize it a bit more. I am in the military and I am used to following instructions, but this whole transaction was rather confusing.Frederick R.
Le client n'a pas laissé de commentaire.Linda B.
I would recommend primarily due to location. Last week we were greatly disappointed and upset because we were unable to pick up reserved truck at location close by. A few other things: I found check in and check out process to be likely unnecessarily onerous. We needed to complete so much of the process at the pick up location, which didn't have great access, causing the need to re-input large amounts of information repeatedly, including photos. An alternative process would have helped- perhaps the ability to input info from an alternative site, or in advance, or having a dedicated customer service access process? Another issue is that I had reserved a furniture dolly, which we didn't find in the truck when we were moving furniture. We called, but there were only a pushcart type dolly available :-(Dominick T.
Le client n'a pas laissé de commentaire.Joseph A.
Le client n'a pas laissé de commentaire.Michael K.
Had to wait about an hour to drop off truck because worker was running gas station an car garage and doing inspection stickers. Could mot use online drop off because website said could not find my location. The receipt Uhaul sent me was blurry and can't read both times sent to me. MerciRyan M.
Unfortunately when we picked up our truck it was covered in snow and ice, they did not have anything to remove it. We had to find a way to remove it before driving away.Lisa H.
The location was convenient, on 122. Only drawback was the weather. It snowed the night before, and the truck windshield had to be cleared off prior to pickup. Also, there was no appliance dolly.James P.
THIS IS A MASS. VEHICLE INSPECTION AND GAS STATATION SO THE AGENT CAN BE BUSY. THERE CAN BE A SHORT WAIT WHILE HE TAKES CARE OF CUSTOMER WHO WERE THERE BEFORE YOU, THAT SAID HE WILL TAKE GOOD CARE OF YOU, I WAS HAPPY WITH THE SERVICEOliver J.
Le client n'a pas laissé de commentaire.Michael Z.
Online process was very long and slow.Edward M.
The guy who checked me out was awesome, professional - courteous and friendlyNEIL P.
Was there sunday, one kid working covering convenience store, full serve has station and uhaul. I left after an hour cuz the poor kid was buried in work. Went back wednesday, no one at uhaul counter, After 10 minutes of waiting gas attendant told to see girl inside conv. Store. She got me outta there. Retuned truck to a gentleman at the uhaul counter, just a rude guy.Robert B.
No-one was around, pick up location was changed two days prior to pick up. The number UHaul gave us to call and confirm, and the number to call with pick up issues is the Hellen's garage owner's cell phone and he is extremely rude!! Stated he had nothing to do with UHaul and to call them with questions/issues.Susan A.
the person at location had no idea on what to do, had to follow up with Uhaul to make sure i get a receipt - still have not gotten - dropped off a day earlier - nobody was wearing a mask - jus would not ever go back or recommend.STEVE G.
Le client n'a pas laissé de commentaire.Teresa H.
Le client n'a pas laissé de commentaire.Eric G.
Rude and under staffed. Despite using the mobile app to pickup the truck I waited 30+ minutes just to get the keys. Not friendly staff towards the customer.STANLEY G.
Le client n'a pas laissé de commentaire.Ann Marie R.
Le client n'a pas laissé de commentaire.Kenneth P.
Le client n'a pas laissé de commentaire.Ryan M.
Le client n'a pas laissé de commentaire.Jenifer S.
It was very convenient But the check-in process took timeToniMarie M.
Le client n'a pas laissé de commentaire.Andrew N.
Order 2 furniture dollies and the pickup location only had one. We ordered 2 because we needed 2. This is not acceptable. We had to scramble to find another one at the last minute. Not cool.William R.
Le client n'a pas laissé de commentaire.RAYMOND C.
U haul was clean and the pick up and drop off was easy. However when we asked if we could leave our car there for the day, the owner wanted to charge us 10 $for parking in a huge empty space on a Sunday. So I'd rent a uhaul again but not from this locationdavid B.
Le client n'a pas laissé de commentaire.Corey R.
Le client n'a pas laissé de commentaire.Jeffrey R.
Le client n'a pas laissé de commentaire.Apryl M.
Le client n'a pas laissé de commentaire.Anthony F.
Le client n'a pas laissé de commentaire.John S.
Truck reserved was not available at reservation pick up time. Left there very disappointed. Spent the next hour searching online for other lication availability. Received call from the original reservation desk, said a truck just came in and did I still need one. Went back and got the truck, although almost 2 hours later than originally ordered.Leslie M.
Cost per mile is high, just my opinionDeanna F.
Truck smelled terrible Did not get all the equipment I asked forMatthew F.
No obvious box return NEAR UHAUL sign and no personnel around.Tami N.
Le client n'a pas laissé de commentaire.Brian J.
Pretty good, inside of the truck was relatively clean. I didn't have much confidence they were being cleaned between renters.Matthew D.
I received a call from a man at this location threatening me and telling me he was calling Uhaul to report me for trash that was left in his parking lot which was not me. When I called him to ask what he was talking about he screamed at me on the phone, blamed me for the spray paint as well as telling me that. Completely unprofessional and do not recommend ever!!!! Stay away!Anthony B.
While I was picking up my trailer, another woman was there to pick up her truck. She was told that her truck wasn't available because the equipment wasn't returned by the prior customer. The manager made no effort to locate her another truck, which left her without the committed truck that she had reserved. He basically said "sorry, it's not my fault." I found this completely unacceptable and would therefore not rent from this location again in fear that the equipment I reserved may not be available when I arrive to pick it up.David G.
Le client n'a pas laissé de commentaire.Denise H.
The location was fine. Service was very good and accommodating. The process of the online check in really needs to be more streamlined. In fact, most of the process should be part of the reservation process, ie the scanning of the drivers license. The check in process took so long that it cut into my reservation time by 30 minutes. Most of the waiting was due to the verification process of my license so that I could get the combination for the lock box to get the keys to the rental.CHRISTINA V.
Le client n'a pas laissé de commentaire.Paul S.
Helpful staff member, quick, efficient and polite.Rebecca D.
Le client n'a pas laissé de commentaire.Colleen H.
I cleaned someone else's food crumbs so I wouldn't get chargedTina A.
Great location and service. All facilities on site including convenience store, service bays and gas. Great staff.John H.
I dropped off a trailer during a heavy storm after hours. Can't really comment. Maybe just a clearly marked drop-off area might help.KRISTOPHER C L.
Had a quarter tank wanted it returned with the same. When refueling the fuel gauge needle jumped from under a quarter to almost half a tank. Never saw that before in any other vehicle beat me out of 10,00 $Ronald A.
Le client n'a pas laissé de commentaire.Kevin M.
Le client n'a pas laissé de commentaire.Arthur S.
I will never use the online version of pickup ever again. I was originally supposed to pickup the truck at 10 am. I didn't get a response from anyone until almost 11. I ended up going into the location after adjusting my reservation to a standard pickup.Christopher H.
My pick up time was 9:30am the place didn't open until 10:am and it was 10:30 by the time i got out of there. Was not happy about that. So much for guaranteed pick up times..James K.
Le client n'a pas laissé de commentaire.Alexander M.
Make so your website works better. the clerk at hellen couldnt get to work without the system locking up.John T.
The app would not allow me to check the truck as returned. When I arrived and tried to send my location, it was unable to do so, and the check in would not proceed from there. Otherwise, a good experience.Martin L.
Le client n'a pas laissé de commentaire.Alex W.
Why are you charging me for fuel I put fuel in tank at hellens when I returned the truckTammy W.
Le client n'a pas laissé de commentaire.Colleen H.
I was over overcharged 33,95 $ on my credit card. I was charged for an additional rental day and I was charged twice for Savemove. I turned the key over to the woman who rented me the truck at 6PM on Saturday night, my wife was with me when I did it. I also took a photo of the mileage which is time stamped as well. My invoice says I returned the truck at 10AM Sunday morning. Please credit my credit card back the 33,95 $ I can be reached at 774-287-5582Kevin B.
Le client n'a pas laissé de commentaire.inelle P.
The location itself was fine. The app to sign the truck in and out? Absolutely useless and horrible. The staff had to help because I kept getting error after error and it was horribly slow. I was so fed up I almost said fuck it and cancelled the reservation. Personally, we spent way too much money renting the truck for three hours anyways!Benjamin I.
Please ensure that the trucks are cleaned out prior to someone else picking It up. There were bottles, gloves, and other stuff left behind that we threw awayMatthew F.
Took almost an hour to get the truck, paid for a mattress cover that they did not provide, had to buy a more expensive one. Many issues with the appHarry B.
I got the sense from the start that this was not going to go well. The man who set up the rental was working with and training a woman on how to check people out. I asked when the store would close so I could return the truck while they were still open. I was told 4pm. I returned at 3:30 and the woman who was being trained was there. She checked with two guys hanging around the garage and they said to just put the keys in the return box. I asked if there was anything else I should do. The woman told me I was all set. I now see that there is a 20 $charge for an After Hours Service Fee. I returned the truck during operating hours. The person at the station just did not know how to check me out. This was a terrible experience and I got charged for a service I should not have been charged for. I will not use this site again.Bryan B.
Le client n'a pas laissé de commentaire.James D.
Both uhaul guy and mechanic was awesome. We had a problem with link to frame and mechanic came out and fixed in a jif. Excellent experience and i will return their if i need work done or another rental. Keep up good work!Adam A.
We reserved a 15' truck to be picked up at Depot Car Wash in Whitinsville, MA. When I went to pick it up, it wasn't there, nor did they have any record of it being reserved. There was also an elderly woman there experiencing the same problem. They were helpful and located and reserved one for me down the road at Helen's Garage in Uxbridge, MA. Both locations were helpful and got me what I needed. But U-Haul cost me about an hour with their broken system and I paid for boxes twice, so I will be expecting a refund for those as well. Fix your system. Don't tell customers vehicles are available unless they are. When a customer makes a purchase, make sure the location is updated so a customer does not pay twice. It's 2020, you shouldn't be having 2002 problems.Shawn H.
Le client n'a pas laissé de commentaire.Kathleen F.
Le client n'a pas laissé de commentaire.Connor D.
Very friendlyJerry L.
The facility did not have time to clean out the back of the truck, but it was not so dirty that I didn't want to use it. This site was also servicing auto repair clients and I was asked to wait a bit before they could finish my pick-up which I wasn't thrilled about. They were making phone calls about ordering car parts in the middle of my pick-up process.Michael L.
I had th efact you claim 19,95 $ and you charge 1 $per mile - how about 50 free milesPerry L.
Le client n'a pas laissé de commentaire.Gary O.
The trailer I reserved was not the trailer he wanted to give me. Was not helpful at all. We have had some snow and ice 3 days prior to renting and the trailers were stuck in a bit of ice. Employee didn't want to move trailer and told me â€œhe wasn't cleaning anything off or around â€œ the trailer. He almost made me rent a older trailer that was buried in snow that wouldn't be safe to use. Because he didn't want to rent the newer model. It took almost 45 minutes from the time I arrived to the time I finally left. The employee at helens made it such a horrible experience. I would rather drive 40 minute to the Northborough location than deal with Helens again.Louies L.
Le client n'a pas laissé de commentaire.Virginia W.
We dropped it after hours. Nice to have the drop off boxJacob W.
Le client n'a pas laissé de commentaire.Karen W.
Le client n'a pas laissé de commentaire.Greg W.
Le client n'a pas laissé de commentaire.Kimberly N.
Le client n'a pas laissé de commentaire.Kathryn M.
Le client n'a pas laissé de commentaire.Roger S.
Le client n'a pas laissé de commentaire.James A.
Le client n'a pas laissé de commentaire.Mark B.
Le client n'a pas laissé de commentaire.Christine B.
Le client n'a pas laissé de commentaire.Paul W.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Christopher L.
Le client n'a pas laissé de commentaire.omer B.
I reserved at the Grafton location telling him what I wanted for 5 days only to find out that it was only for 24 hrs upon pick up which altered my plans dramatically-having to find storage and reserve another truck which I ended up cancelling & having to make alternate plans which disrupted everything. What are you going to do for me? This has been one of the worst experience's with moving in my life!Brian C.
Le client n'a pas laissé de commentaire.Kathleen W.
I'm very upset with the overall experience. I order a 26' foot truck to be picked up in our town of Franklin, MA and received multiple confirmation notices. The day we went to pick of the jump the location said not only do they NOT have the truck we order but they have no trucks at all. We have to drive 45 minutes out of way into another state to pick up a 15' truck. We didn't receive any money for the difference, no apologies, and no explanations.Joe C.
Have more help.at the start of the renting prossessential to help customersDwight D.
Le client n'a pas laissé de commentaire.David H.
This experience was overall just hard to pick up. It was not clear what was wanted at several points in the pick up and while talking with a representative over the chat. I had hoped to order a 10' or 15' truck but online was only given a 20' option. Upon arrival there were 2 15' trucks as well as a 10' one. I also asked for a Dolly which was not provided assuringly because there was no staff but I was charged anyway.Alison G.
Everty thing went as ordered. They do a great job!!Robert H.
Le client n'a pas laissé de commentaire.Sarah A.
Le client n'a pas laissé de commentaire.Thomas P.