Our original pick up was in Worcester Massachusetts a couple of blocks from where we were going to be using it. The day before we receive a phone call telling us we need to go to Uxbridge to pick up a rental, because they don't have what I reserved. When we arrive there is a lockbox and no Uhaul employees and we do not have a code. We were unable to get the code via the app or Wendy, It took us over 1 1/2 hours and several phone calls before we could get the code. We were never informed this was a location with no employees. This added 20 miles to our original booking and cost us 1 1/2 hours of lost time. There was no one interested in the drop off location in listening to what transpired, just a â€œyou'll get your receipt emailedâ€. I would assume this is not normal for your company, and would've proactively reached out. Yet here I am 2 days later posting our experience, to try to get acknowledgment from uhaul that our experience was not the service you representmichael S.
Customer Reviews for Hellen Garage Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
North Uxbridge, MA 01538
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - mar : 8h am à 5h pm
- Mer : 6h am à 1h30 pm
- Jeu - ven : 8h am à 5h pm
- Sam : 8h am à 4h pm
- Dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The local agent was rude and uncaring. I understand most businesses are working short staffed but that is no excuse for rudeness. You should check in with this local agency as they are not representing the UHaul name very well.JOE L.
Le client n'a pas laissé de commentaire.Kristen S.
This is the worst company I have ever dealt with. The survey is a joke and your customer service are worthless. Please contact me at (774)279-0416Kathy K.
Le client n'a pas laissé de commentaire.Ariel F.
I had reserved a furniture dolly about 2-3 weeks prior to move date, when I arrived there were not any furniture dollys available. It's very frustrating when you have heavy furniture to move not to have a dolly They should have mentioned when I ordered it, that it might not be available. They did have a 2 wheel dolly, but not helpful for large pieces of furniture!Patricia S.
Le client n'a pas laissé de commentaire.Frances G.
We had trouble getting our reservationâ€˜approved'. After waiting 20 min for the on-line, we ended up going inside to finish our transaction. The attendant was very helpful!!John D.
Le client n'a pas laissé de commentaire.Thomas M.
Le client n'a pas laissé de commentaire.Abimael D.
Perhaps a quick sweep of the cab for trash from the previous renter. Otherwise, no issuesJohn Q.
Fast service in and out quickly!Douglas S.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Duncan S.
Le client n'a pas laissé de commentaire.Jeffrey D.
Le client n'a pas laissé de commentaire.Kevin P.
Let me check in ahead of time and know the key was inside - I was freezing waiting for the â€œapprovalâ€ from the uhaul app to say ok key is insidePeter S.
Le client n'a pas laissé de commentaire.Jose P.
Got charged for fuel when the truck was filled to the exact point it was picked up at. Tried calling the garage to see why I was charged and they informed me â€œwe have no part in this to call uHaulâ€. Fast forward 2 hours later, getting transferred 4 times talking to uHaul I still have not gotten an answer. Never using uHaul again!NICHOLE G.
Le client n'a pas laissé de commentaire.CHARLENE G.
Le client n'a pas laissé de commentaire.Michael D.
I was overcharged for gas. They told me that there was almost a full tank. It was just over 3/4 of a tank Other than that ,it was a seamless transactionWilliam P.
I was over charged an extra day and charged a gallon for gas even though I put the exact amount in a half mile away from returning. I am still being over charged even though they refunded me $27,13 they still over charged me another $20 so something is wrong with the billing.Anthony A.
Have more small pickup trucks with factory installed trailer hitchesJoseph V.
The tires were bald and the whole trip was a white knuckle experience. I had to drive thru Franconia notch with wind and snow. 200 miles of hell. If my car was like that I would be laughed out of the inspection station. In the driveway it almost got stuck on a 10 degree incline with snow. This could of ended up with me dead or injured. Moving is stressful enough but with bad tires I was sick all night. I rented in Worcester two weeks earlier and everything was fine. This time had to drive 40 minutes each way just to pick up the truck. I want a refund.Anthony D.
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.Margaret J.
Le client n'a pas laissé de commentaire.William J.
Le client n'a pas laissé de commentaire.Michael G.
The manager didn't know the vehicle had been returned even though it was sitting on the lot. Therefore it wasn't cleaned or sanitizer or inspected before it was rented to me. There was a 30 minute delay, at least, while the manager tried to access the uhaul website to locate another van when he thought it was still unreturned. Needless aggravation given the van was sitting right there!Kimberly C.
Everything was perfectCheryl M.
Le client n'a pas laissé de commentaire.Thomas M.
Le client n'a pas laissé de commentaire.William P.
This location doesn't seem to â€œwantâ€ to be a uhaul location. The guy in the garage told me he probably didn't have the trailer, it was there, I saw it. Then told me to go to the other office because he was too busy. Went to the other office and was greeted by a â€œwhat?â€ When I walked in the door. She was annoyed she had to do a uhaul transaction. Told me her system wasn't even online, and I had to wait for her to fix it. I then had to wait another 20 mins to have the busy guy from the garage (mechanic) come out and verify it was hooked up correctly. In the end, I got my trailer after about a 35 minute process and multiple attitudes about how they don't have time to take care of me, they have other work to do. Would I go back? Maybe because I live in town and it was convenient. Would I recommend going there if there are other option? Absolutely not.Matthew R.
The reason I answered no is not a reflection of the service, it's there policy for a $10 a day parking fee when there's all kinds of room! Never had any dealer charge me before!Donald H.
Le client n'a pas laissé de commentaire.Parmanand K.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Rachel M.
Le client n'a pas laissé de commentaire.Douglas T.
Le client n'a pas laissé de commentaire.S G.
Le client n'a pas laissé de commentaire.Jason W.
Le client n'a pas laissé de commentaire.Harold S.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.CHARLES D.
I rented a trailer, 5ft x 9ft. Paid for the rental and insurance. Hooked the trailer to the truck, fine. My truck would not start, starter failed. The trailer was not used, did not move over 6 inches hooking up. Hellen Garage refused to refund my money. Definitely WOULD NOT rent from them.Robert H.
horrible experience. Garage manager would not help me with this order. He just said i had to call uhaul for any questions, concerns. My dolly was not in the truck, and the manager had nothing to say about that. I had to find someone walking by to help me attach the box to my truck. No-one checked me out. no-one was able to tell me if i had all the correct connectors. thank god my truck had the correct outlet/ballTami R.
No complaints. Very satisfied.Kathleen F.
The computer was very slow. Other than that it was greatBonnie S.
Requested and needed blankets for the move and none were provided.James L.
Tighten handling Uhaul customers more professionally and quick.Ronald M.
Easy drop off - did all the check-in with my phone.Moritz S.
Very nice and patient.Paul B.
The truck ran fine but was FILTHY inside (can not back) especially during this time of cleanliness importance. The customer service was awful, rude and as if I was a problem. Upon drop off, no one was around (during business hours) and when I finally found someone and asked a question, I was ignored.Lisa G.
customer service representative at UHaul was not very clear; not the location where I picked up the truck, they were very nice. Sometimes people are not used to checking their email. They need to emphasize it a bit more. I am in the military and I am used to following instructions, but this whole transaction was rather confusing.Frederick R.
Le client n'a pas laissé de commentaire.Linda B.
I would recommend primarily due to location. Last week we were greatly disappointed and upset because we were unable to pick up reserved truck at location close by. A few other things: I found check in and check out process to be likely unnecessarily onerous. We needed to complete so much of the process at the pick up location, which didn't have great access, causing the need to re-input large amounts of information repeatedly, including photos. An alternative process would have helped- perhaps the ability to input info from an alternative site, or in advance, or having a dedicated customer service access process? Another issue is that I had reserved a furniture dolly, which we didn't find in the truck when we were moving furniture. We called, but there were only a pushcart type dolly available :-(Dominick T.
Le client n'a pas laissé de commentaire.Joseph A.
Le client n'a pas laissé de commentaire.Michael K.
Had to wait about an hour to drop off truck because worker was running gas station an car garage and doing inspection stickers. Could mot use online drop off because website said could not find my location. The receipt Uhaul sent me was blurry and can't read both times sent to me. MerciRyan M.
Unfortunately when we picked up our truck it was covered in snow and ice, they did not have anything to remove it. We had to find a way to remove it before driving away.Lisa H.
The location was convenient, on 122. Only drawback was the weather. It snowed the night before, and the truck windshield had to be cleared off prior to pickup. Also, there was no appliance dolly.James P.
THIS IS A MASS. VEHICLE INSPECTION AND GAS STATATION SO THE AGENT CAN BE BUSY. THERE CAN BE A SHORT WAIT WHILE HE TAKES CARE OF CUSTOMER WHO WERE THERE BEFORE YOU, THAT SAID HE WILL TAKE GOOD CARE OF YOU, I WAS HAPPY WITH THE SERVICEOliver J.
Le client n'a pas laissé de commentaire.Michael Z.
Online process was very long and slow.Edward M.
The guy who checked me out was awesome, professional - courteous and friendlyNEIL P.
Was there sunday, one kid working covering convenience store, full serve has station and uhaul. I left after an hour cuz the poor kid was buried in work. Went back wednesday, no one at uhaul counter, After 10 minutes of waiting gas attendant told to see girl inside conv. Store. She got me outta there. Retuned truck to a gentleman at the uhaul counter, just a rude guy.Robert B.
No-one was around, pick up location was changed two days prior to pick up. The number UHaul gave us to call and confirm, and the number to call with pick up issues is the Hellen's garage owner's cell phone and he is extremely rude!! Stated he had nothing to do with UHaul and to call them with questions/issues.Susan A.
the person at location had no idea on what to do, had to follow up with Uhaul to make sure i get a receipt - still have not gotten - dropped off a day earlier - nobody was wearing a mask - jus would not ever go back or recommend.STEVE G.
Le client n'a pas laissé de commentaire.Teresa H.
Le client n'a pas laissé de commentaire.Eric G.
Rude and under staffed. Despite using the mobile app to pickup the truck I waited 30+ minutes just to get the keys. Not friendly staff towards the customer.STANLEY G.
Le client n'a pas laissé de commentaire.Ann Marie R.
Le client n'a pas laissé de commentaire.Kenneth P.
Le client n'a pas laissé de commentaire.Ryan M.
Le client n'a pas laissé de commentaire.Jenifer S.
It was very convenient But the check-in process took timeToniMarie M.
Le client n'a pas laissé de commentaire.Andrew N.
Order 2 furniture dollies and the pickup location only had one. We ordered 2 because we needed 2. This is not acceptable. We had to scramble to find another one at the last minute. Not cool.William R.
Le client n'a pas laissé de commentaire.RAYMOND C.
U haul was clean and the pick up and drop off was easy. However when we asked if we could leave our car there for the day, the owner wanted to charge us $10, for parking in a huge empty space on a Sunday. So I'd rent a uhaul again but not from this locationdavid B.
Le client n'a pas laissé de commentaire.Corey R.
Le client n'a pas laissé de commentaire.Jeffrey R.
Le client n'a pas laissé de commentaire.Apryl M.
Le client n'a pas laissé de commentaire.Anthony F.
Le client n'a pas laissé de commentaire.John S.
Truck reserved was not available at reservation pick up time. Left there very disappointed. Spent the next hour searching online for other lication availability. Received call from the original reservation desk, said a truck just came in and did I still need one. Went back and got the truck, although almost 2 hours later than originally ordered.Leslie M.
Cost per mile is high, just my opinionDeanna F.
Truck smelled terrible Did not get all the equipment I asked forMatthew F.
No obvious box return NEAR UHAUL sign and no personnel around.Tami N.
Le client n'a pas laissé de commentaire.Brian J.
Pretty good, inside of the truck was relatively clean. I didn't have much confidence they were being cleaned between renters.Matthew D.
I received a call from a man at this location threatening me and telling me he was calling Uhaul to report me for trash that was left in his parking lot which was not me. When I called him to ask what he was talking about he screamed at me on the phone, blamed me for the spray paint as well as telling me that. Completely unprofessional and do not recommend ever!!!! Stay away!Anthony B.
While I was picking up my trailer, another woman was there to pick up her truck. She was told that her truck wasn't available because the equipment wasn't returned by the prior customer. The manager made no effort to locate her another truck, which left her without the committed truck that she had reserved. He basically said "sorry, it's not my fault." I found this completely unacceptable and would therefore not rent from this location again in fear that the equipment I reserved may not be available when I arrive to pick it up.David G.
Le client n'a pas laissé de commentaire.Denise H.
The location was fine. Service was very good and accommodating. The process of the online check in really needs to be more streamlined. In fact, most of the process should be part of the reservation process, ie the scanning of the drivers license. The check in process took so long that it cut into my reservation time by 30 minutes. Most of the waiting was due to the verification process of my license so that I could get the combination for the lock box to get the keys to the rental.CHRISTINA V.
Le client n'a pas laissé de commentaire.Paul S.
Helpful staff member, quick, efficient and polite.Rebecca D.