Évaluations des clients Henleys

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Henleys

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MARC M. le

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Le client n'a pas laissé de commentaire.

Paul R. le

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Trailer or was maintained well ,pulled good had no problems

Don H. le

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Le client n'a pas laissé de commentaire.

anne W. le

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Le client n'a pas laissé de commentaire.

Wendy C. le

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Ask for Christina for outstanding support and friendly customer service!

Rex H. le

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Le client n'a pas laissé de commentaire.

Cory S. le

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I arrived at 1PM on August 31st. No one was onsite, with a note on the door to call if I needed assistance. I called the number, and there was no answer, or voicemail setup. I used my best judgement on where to leave the trailer on the cramped lot which did not have defined property boundaries. The lot then charged me for 2 extra days, even though I returned it a day early. This prompted me to have to spend over half an hour on the phone with customer service getting it resolved. If they had been onsite during business hours this would not had happened.

Michael T. le

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Only negative was the mosquitos.

Bonnie O. le

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You must log in to your account in order to check in.

Preston B. le

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Le client n'a pas laissé de commentaire.

David R. le

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Le client n'a pas laissé de commentaire.

Paul W. le

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Customer service lady was very helpful

Brian E. le

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Have the business marked. There was no sign, no address.

Mark S. le

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Have the trucks where you rent them

David L. le

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Le client n'a pas laissé de commentaire.

Linda S. le

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This entire uhaul experience has been a nightmare!!! I am still owed a credit of $116 for charges that were wrongly charged to me. I was told multiple times that I could drop off the vehicle at any location, so I picked the closest to my house. They told me they were going to charge me for it. When looking at the receipt where they charged me, it shows they are trying to stick me with an extra day charge as well, when my reservation was made for 3 days to begin with and we obliged to the 3 days. I will never recommend uhaul or ever use it again. I still need a manager to contact me at 281-787-8456 to resolve the remaining $116 that I was wrongly charged!

Stephanie N. le

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Le client n'a pas laissé de commentaire.

Richard H. le

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Original pick up was at location on Loop 534 In Kerrville at 2:00. No one was there and sign on the door said they would be back at 4:00. Transferred the rental to current location.

DELANO F. le

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Le client n'a pas laissé de commentaire.

donald C. le

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Herman was very nice and accommodating, he explained everything to us as this was our first experience renting a truck. Thank you Herman!

Alan L. le

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Make sure email changing pick up location gets to customer.

Michael B. le

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Again, the Pasadena Tx location said to return it to any Kerrville, Tx Location. I got an text message to take to this location, which is really Ingram, TX. This location is not within the City of Kerrville city limits, I consider this Ingram, TX. I had 4 other locations nearer to my home I could have taken this trailer. This location was the longest distance from my house.

Sarah R. le

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Very nice and helpful folks. Would use again and would recommend.

MICHAEL S. le

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Great service and friendly people

DENNIS D. le

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Le client n'a pas laissé de commentaire.

Mike J. le

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Le client n'a pas laissé de commentaire.

Benito M. le

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Le client n'a pas laissé de commentaire.

Nancy M. le

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Super helpful staff!!! Very friendly and efficient. Would certainly recommend this location.

ronny M. le

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No one there to receive no instructions no opening time just parked trailer and left hoping it would be ok