Customer Reviews for Green Global Group Inc
(Concessionnaire U-Haul dans le voisinage)

597 évaluations

6045 Buford Hwy   Norcross, GA 30071

(770) 209-7792

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(770) 209-7792

6045 Buford Hwy
Norcross, GA 30071

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darren W. 
Évaluation :
5

Sales guy was very friendly and I am very much satisfied.

Salman S. 
Évaluation :
1

Arrived to pick up the truck and they said it was rented to another person and told us to drive to another location, to which we were told to drive back because they were supposed to rent the truck to me but had been holding it for someone with no reservation. Lots of back and forth and wasted time until 3rd party company management got involved. Management was very helpful! We were very thankful for “byron”.

eric D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHWAN W. 
Évaluation :
3

Make the vehicle a bit more clean

Ronald C. 
Évaluation :
1

I rented a 10' truck. They gave me a defective key. I drove the truck off the lot, we drove less than 2 miles off the road and the truck started having issues. We stop, tried to turn it on again and it didn't. The key was clearly having issues. When I went to give the truck back and ask for a refund they charged me $57 dollars, because according to the very rude employee I drove the truck out of the lot. I would like a full refund. I didn't use the service!

Francisco M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harwood J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milton S. 
Évaluation :
1

Beyond angry about my experience with Uhaul

ELLE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan O. 
Évaluation :
5

Small uhaul office but awesome and helpful staff. Very friendly and helpful.

Chris P. 
Évaluation :
1

The operator of this U-Haul location is great. These review and comments are for U-Haul corporate: DO NOT SHOW MOBILE PICK-UP AND RETURN OPTION IF YOU CANNOT DELIVER!! I planned my whole event around the flexibility of "Mobile" PIck-up and Return. Yet, none of that worked. You messed up the major part of my event. Please remove this option from the website until it actually works.

Brian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L H. 
Évaluation :
1

WORST UHAUL LOCATION I HAVE EVER USED. STORE IS NASTY. VERY UNPROFESSIONAL AND RUDE. THEY CHARGED ME FOR GAS AFTER ME PUTTING GAS IN THE TRUCK AND HAVING PHOTOS. I ALWAYS YOU A CORPORATE LOCATION AND ONLY USED THEM DUE TO LAST MINUTE BOOKING BUT I REGRET IT AND WILL NEVER USE THEM AGAIN.

Vyllora H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maximiano R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gilson O. 
Évaluation :
1

THE TRUCK THAT I RENTED WAS INFESTED WITH ANTS, DIRTY AND THE TRUCK HAD SEVERE IGNITION SWITCH PROBLEMS. THEY STATED THE TRUCK NORMALLY HAS ANTS. THE PROFESSIONAL THING TO DO IS FIX THE ANT PROBLEM BEFORE RENTING OUT THE TRUCK AND FIX THE IGNITION SWITCH SO YOUR CUSTOMER DOES NOT HAVE A CONSTANT ISSUE WITH CRANKING THE VEHICLE UP. WHEN I CONTACTED THE DEALER THEY ASKED IF I COULD BRING THE TRUCK BACK SO THEY COULD SPRAY IT OUT ! I ASKED IF I COULD RETURN THE VEHICLE AND HE SAID “HE WILL NOT REFUND” ! I DIDNT ASK FOR A REFUND I ONLY WANTED TO RETURN THIS PROBLEM TRUCK . WHEN I RETURNED THE VEHICLE THE OWNER WAS SO RUDE AND ARGUED WITH ME ABOUT THE CONDITION OF THE TRUCK . PLEASE CHECK THE VEHICLE OUT FIRST IF YOU RENT FROM HERE !! THEY WILL NOT ACCOMMODATE AND WILL ARGUE AGAINST THERE PROBLEMATIC TRUCKS!! BEWARE !!!

Brittney B. 
Évaluation :
4

The only issue I had is that the hand truck and moving blankets I requested were not available. Otherwise the van was great, easy to drive.

Cynthia M. 
Évaluation :
2

Truck had a leaky roof. We had to drive through tropical storm Fred and a lot of my boxes got soaked because of the leak. Also, the wipers functioned horribly, the wheel alignment was off and I needed to stop and add air to the front passenger tire because it was deflated so much. Wondering how often and thoroughly your trucks are checked and serviced so that they are safe for your customers.

George V. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Natilie B. 
Évaluation :
4

subbed a 15 foot for a 10 foot, and didn't have any pads. Probably should call/email customer to see if that's ok.

Charles F. 
Évaluation :
5

The whole process went off without a hitch or any issues. Will definitely use again.

Kevin G. 
Évaluation :
3

The location is very crowded and very hard to park the trucks and make turns due to all the rental cars they have. Personnel was super nice and very helpful but the location could be better.

Mary C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Micheal T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Armelia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doubea P. 
Évaluation :
5

Andrew is very friendly. The staff is good vibes

Penelope T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niiya C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany S. 
Évaluation :
3

Location was convenient, but parking the 26 foot truck was difficult in that lot.

Nancy M. 
Évaluation :
5

VeryNice people

Melanie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

siulys R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bahram K. 
Évaluation :
3

The people at both locations did their jobs well. The only issue I had was with the quality of the truck itself, specifically the steering. I drove commercial trucks that required a CDL for over 10 years, so it wasn't that difficult for me to manage. I would imagine that a novice or inexperienced driver would have had a hard time just keeping the truck in their lane on the highway.

Colin S. 
Évaluation :
5

Easy process

Sarah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslye K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslye K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Briana M. 
Évaluation :
5

Excellent, friendly customer service! We are satisfied customers and neighbors!

Nancy T. 
Évaluation :
5

U-haul location always a hit and miss. This Location definitely one of the best. People who work there are all friendly and helpful.

Yue S. 
Évaluation :
5

Staff was great no change

DAWNISHA M. 
Évaluation :
5

Y'all are THE BEST! Keep up the excellent work and customer service!

Briana M. 
Évaluation :
3

Easy experience. Reserved the day before, truck was ready and clean. Staff was very helpful and professional. Charges exactly as quoted and expected. Merci!

Randal T. 
Évaluation :
4

they didn't seem to be expecting the truck even though it was on my drop off location but they were nice and accommodating.

TERESA E. 
Évaluation :
2

I requested the contactless pickup so I could move at my own pace, luckily, I called to double check my reservation. I was told that the place closed at noon, but if I hurried I could pick it up. I told them I requested contactless, I was then told they don't offer that.🤷 When I got there, the price had gone up and the truck had less than a quarter tank of gas. I was given a small discount to offset the gas, but when I returned it with three quarters of a tank, they would not refund the overage. Overall I'm ok with U-Haul, but the pickup location was lacking in communication, and customer service.

DEANNA W. 
Évaluation :
4

Fast and friendly service. Thxs

Lisa A N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karoly K. 
Évaluation :
5

The guys working here are amazing! Will definitely be back! Merci.

Trent T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Roopa S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
5

Good service

Jean C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ShaCaldra M. 
Évaluation :
5

The guys at this location are super friendly. it's always an easy quick process to get a rental from them.

Jacob R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elese C. 
Évaluation :
5

Checking in was easy since I had completed registration online prior to arrival. However, it was my first time renting a Uhaul and I wish they had gone over turn in procedures as well- or told me where to look for turn in directions.

virginia R. 
Évaluation :
1

Terrible customer service. Confusion and they even argued with me about $3 in gas, after I showed them where I put gas in the van. Will never use this location again.

Lorinda W. 
Évaluation :
3

This is the second time renting from this location. The first time rental went fine and equipment ok. I checked out received my receipt and completed rental. Some time later I booked a rental and upon arrival to pick up I was informed that I had a outstanding balance related to the above mentioned rental. I was told I was not allowed to rent until I settled this debt. I explained that I did not have a balance and even though uhaul had that record of completed transaction I was told that that the above location had a submitted outstanding balance. I was treated with disrespect by the agent and did not have any recourse. I paid the amount grudgingly as I needed to get moved and needed to get a truck asap. Fast forward 2 years later and last week I booked a rental and did not realize this was the location that overcharged me. I brought it up to the owner and he said that if I got a receipt I was paid in full. I took the loss and gave them another chance and just like before no problem with pickup or equipment. When I returned and received receipt I noticed a charge of $20 for after hours check out fee. I asked why and he said it was just the insurance fee. I quickly showed him he was wrong and then he admitted to the mistake. I kept original receipt and after 2 attempts to correct I received a receipt showing a refund of $20. They were closing and rushed me out. I checked my cc transactions and there was no record of a refunded amount of $20. I retrieved my receipt and noticed the owner had put in cash next to the $20 refund. I immediately knew he tried to snake me because I paid with a cc and he put in cash. This is now become more than a coincidence and I would not trust these guys with any business related transactions. I am awaiting to hear back from Uhaul claims department. Almost a week and nothing.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bradley G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sanjay S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lennie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alfred H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clyde D. 
Évaluation :
5

Very friendly and on point customer service really liked the location

moulaye B. 
Évaluation :
5

The owner/ manager was delightful as was the man working outside with the rentals. Very impressed!

Harriett T. 
Évaluation :
5

The website was way too many steps to get the truck and double the cost for one way. There needs to be more trucks and one way locations available. Although, the no contact feature was appreciated. I'm disappointed with my experience it took 3 hours to complete.

Jennifer Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK L. 
Évaluation :
3

I reserved online, where U-Haul was short on transparancy. They tell you the rental fee is $19,95 per day plus $0,59 per mile. Fine. They do not disclose you are expected to buy gas in addition, or that their vehicles get only 5 mpg, or that their per gallon charges are twice the current gas station price. I can't say I was cheated as perhaps all companies charge the same, but I recommend shopping around more than I did.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hopeton B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily B. 
Évaluation :
3

hate it up here

johntrell D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob G. 
Évaluation :
3

Key was not in the correct vehicle, could not get in touch with ASM Customer service over the phone was very helpful

Michael P. 
Évaluation :
3

Did an after hours drop off so did not work with staff. was not happy with charges but didn't bother trying to dispute since it was already after hours

Ronald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delino C B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chazz J. 
Évaluation :
5

Excellent customer service, professional and friendly interactions. The BEST U-Haul location I have ever used.

David A. 
Évaluation :
1

After trying to reserve online, the website would not allow me to choose the Nesbit Ferry location as they did not have any 10' trucks. I had to pick a location that HAD what I needed available as it was booked at 404 pm and I did not have time to go from location to location. It would not allow me to select the same location to return the uhaul. When I asked about it at the counter at the dealer location which i have NEVER used I was told that I was good to go and okay to return at the Nesbit location. There was no customer education provided after engaging in a conversation explaining I was moving 3 miles from there what in town meant. I was charged $129 for using 14 miles and a $19,95 truck. Brian the traffic controller was NOT helpful at all amd DID NOT listen to my issue and what I had to say. iI WILL NEVER USE UHAUL AGAIN UNHAPPG UNSATISFACTORY SERVICE.

Myisha B. 
Évaluation :
5

The best Uhaul center I have ever patronized. Courteous, professional staff.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
4

Prices high I realized this after the move

Denise G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antwan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony T. 
Évaluation :
1

Be honest dont hide fees

Jamall T. 
Évaluation :
3

They were closed when I dropped off the truck. No problems at all. No opinion regarding the location, but it was convenient for me.

John B. 
Évaluation :
5

Keep doing what you are doing! I would not change a single process.

Jeffrey K. 
Évaluation :
4

It would be even better if you all would consider calling your customers; and keep them informed every step of the way regarding any vehicle's return; so that that vehicle can be re-rented out as soon as possible. Merci.

Tracy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mohamud M. 
Évaluation :
5

I have rented well over 30 trucks from U-Haul in my lifetime and without a doubt this was my best experience ever. The desk staff were professional, explained what was going on and processed my reservation and turn in quickly. Additionally, their yard person provided outstanding courtesy and had a great attitude while interacting with me.

Jeffrey K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aslam P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haley L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacinda S. 
Non les évaluations ont été soumises pour cet établissement.

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