Parking lot where trailer was parked was horrible. Office was an antique shop. Not enough help.
TIM H.
Customer Reviews for Hicks & Hicks Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Staff is super helpful courteous prompt. But not curt or brusque.
ALLEN S.The staff at Hicks & Hicks were extremely helpful and considerate. I have used U-Haul many times in the past and this is the best dealer location I've had the pleasure to work with.
Manuel R.None.
HUNG N.Clarity on pricing. Extra $25 was charged for extra miles when we were speicific on pick Up and drop off location. Non- transparent business practice unlike Penske truck rental.
Paul P.Great people @Hicks and Hicks!
Michael P.Nothing that I experienced. Staff was great
ROBERT A.Merci.
Lorraine D.Most knowledgeable on island. Used before a few times. Will be my first choice when renting in/from that area.
Jim J.Excellent service à la clientèle. Very friendly. Very helpful.
Alan C.The tuck had some sand in it but understandably it is in Galveston.
JASON N.Fast friendly competent service
ALLEN S.This location keeps a good variety of trucks and trailers for rent. The guys are nice to deal with and the location is convenient to I-45.
Kenneth S.The staff was great to work with. Answered all my questions when I called and inquired about renting a cargo van. Quick in and out when time came to rent it.
Terry N.Easy drop off. Very friendly as well. No complaints what so ever.
Monte T.Great customer service and fantastic personality. I will be back here for sure.
Tracy M.My only reason for not giving 5 stars is wishing a more convenient location (closer to East End) would have had a van available; also would have preferred off-street parking for my vehicle during van use time. Drop-off after hours was extremely convenient & easy which I appreciated!
MaryJoH S.After hours drop off location. Thank you.
Larry B.The truck was clean but, the front end is out of line and it was very hard to hold it on the road. It also needs shocks or struts. Over all it was okay.
Cynthia L.The folks that work here are awesome! Down to earth and efficient and patient. Wonderful Texas friendly country atmosphere!! Thank you so much!
Debbie W.Staff was super friendly and very sweet!
Homer T.Friendly rep, clean place, no hassle the entire time, answered questions with good knowledge
Bradley H.Yukon ok facilities but a bad name on uhaul and it needs to be addressed
Andre W.The Galveston UHaul location recorded the wrong trailer number on my contract and the Uhaul location that I turned it into, was not able to close my contract. It took me several phone calls (hours on hold and being passed around to different departments and a personal visit to clear up this huge error.
John V.On your website it says $19,95 rentals but y'all charged me a $100 I want my money back! That is false advertising
Timothy C.Have use this location several times and always great customer service!
kristi B.Super nice people that took the time to help me out revising my reservation at no time being frustrated with me for doing this, but worked on the computer system to get the revisions done and we taken care of.
Neil J.I felt they did great even though parking is limited if have to leave your vehicle, but all the rental stuff was great
Sandra T.Have more lighting on rear and side of bldg.
BrendonM E.Thank you for the friendly service.
Vanessa M.Other than the lot needing some paving work, I was very satisfied with the service
Thomasene M.Fast and Efficient Process, was in and out within minutes. Opened on a holiday which made it more convenient for us.
alex P.Great service and great employees. Wouldn't go anywhere else for our moving or automotive needs
Candie Z.Employees were very terse and unhelpful. Also when I returned my equipment to another location it was pointed out that the safety chains on my trailer would have snapped should they actually have been needed and were very poorly maintained.
Ashley M.The check in line was long and only one person working the desk. The store location is small and the parking lot is minimal. The back lot was unlabeled and potentially dangerous for walking. I had pre checked in online and still waited almost an hour to get the trailer. The trailer I rented did not have working lights. The brakes and blinkers worked but no running lights on the trailer.
DESIREE L.No one was there.
Karen M.I have rented here before and the service is always excellent.
David Shane W.The guy tried to confirm I had the insurance. He knew I didn't have it. He was just trying to get me to buy it so he could get a commission I think. I thought that was a little sleazy.
DARREN S.Rented a cargo van to move furniture for a vacation rental. Mission accomplished. All good! Thanks Hick's U Haul. I am a returning customer. Good folks to have in the neighborhood.
Martha T.Bobby and Billy are great! We go out of our way to use this location (past 2 other U-Haul dealers!).
ELLEN M.Professional and friendly and very helpful. Especially Billy was very helpful.
robert P.Always excellent renting from Hicks & Hicks. They allow you to rent rentals even when they are closed so you do not have to pay for extra days.
Beth V.The uhual outside was dirty, but inside was great and service was great!
Kaylen H.Great people, very helpful.
Kathy W.The personal service at this unit is exceptional. Speedy and professional. That's the main reason we keep returning. Merci.
DARRYL W.Worst customer service I've ever had
Karminder K.Only conflict was I signed up for MOBILE pick-up and they don't do that at this location,
Kimberly R.We have always used this place when renting any type of U-Haul for our needs. As usual, great people to do business with. Kind and Friendly!
Susan F.They gave our reservation to someone else yet kept it on our account. They couldnt figure out how to rent us a vehicle since they had rented it to someone else on our account. we didnt get a rental!!!
MARTIN MASANG O.