Évaluations des clients Hicks Tire & Muffler LLC

These guys were great! They unhooked the trailer and did it with a smile! I would recommend them any day!

No appliance dolly

I called the uhaul number to confirm the drop off location, uhaul rep stated that it was confirmed, but when we got there, they had no record of us dropping it there but in another town 45 minutes away. Very unorganized.

This is the second time I've reserved a uhaul online and then called to confirm and been told my reservation wasn't there. Asked other friends and family and they've had the same issue. When you're moving, especially a long distance, you don't want to have to hope the uHaul you need will be there. We needed a 17 foot truck but they only had a 15 and we BARELY got everything in there. What's the point in being able to book online if it doesn't work?

I've lived here all my life and this is the only place I choose to go. Always helpful and friendly. Even if they're busy they acknowledge you so you know and feel seen as a customer. Awesome service.

Supposed to be a 2 day rental at 14.95 per day (online price)and was was charged 30 dollars for one day , plus a protection plan , which i was never asked if I wanted. Made the mistake of not looking at my contract. Then was charged 2 days late fee because I returned it to the same location. Was told I could drop it off at the same location. Called U-Haul and got a smartass representative. Last time for me ! Ended up paying 110 dollars for a small 4x8 trailer for one day. Thank you , you bunch of rip off artists !

Fast and friendly service and willing to go the extra mile.

Extremely friendly and helpful

Quick, easy, and friendly guys. Highly recommend.

the rubber trim around drivers door was coming off

Complete opposite of Virginia pickup location. Friendly and timely. Was a pleasure.

The rental was to be held on my mother's cc and then was to pay cash when the rental was over and we that but the charge is still on my mom's card. I want it off.

The exterior of the truck had not been cleaned. The location is repair shop, it's a poor set up to get in and out quickly - even when everything that can be done in advance is finished. They questioned why I needed the equipment I ordered and only had half the dollies requested.

it was all good, at a good price

Friendly and helpful staff. It doesn't get any better.

Great Customer Service over the phone and in person!

Excellent service and the vehicle got better than exspected gas mileage

The guys were well organized, attended to details so we were comfortable operating the truck and towing my car behind it. Love the Texans anyway.

Easy to find and easy to use key dropbox

No improvements noted. The representatives at Hicks Tire and Muffler were very helpful and patient while assisting me with an electrical issue connecting my. Tail lights to the trailer. Their customer service Was awesome.

good

I was told if I had it back by monday morning I would be charged for one day! I get there at 730 monday and they tell me something different and charge me two days. That is not right at all!!! I called yesterday and didnt even get a call back about issue!!! Just wow!

AAA+++. Recommended.

Customer service support via phone was excellent. Local agent service was execellent.

I really like the idea of being able to pick up a vehicle at any time. However, I think that communication about what would be needed to complete the pick up would have been more than appreciated. Like having a second form of ID or having two people to call, I would have liked to have known that ahead of time.

The lady that works there was very curious and kind. I had to extend my rental she took care of everything. It was an awesome transaction. I would recommend them over and over.

Extremely friendly, fast, and thorough service.

Your online checkin process is terrible. We tried 3 phones with location services and share location turned on and still got a can't locate us from online system. Customer service was not helpful either and we waited 15 minutes to even talk to someone. I will not rent from haul again. Horrible experience.

Great service!

Everything was fine

Jacks on the 6x12 trailers. I had my own with me.

The air conditioner was not working, these trucks should be inspected before next uses

Hicks Tire and Muffler patiently and kindly answered all my questions and helped to make sure that the the rental was available for me to leave at a specific time. As always, customer service is top notch there. Thank you for your help.

I'll be using Hicks Muffler again in the near future. Outstanding folks and the equipment is clean and reliable. Thank you!

Attendant at desk ignored me upon entering. When I got her attention, and she was checking to make sure everything was complete, she then took another customer and left me hanging. I walked out because I was tired of waiting.

The truck was gone but the the dolly was not put in the truck we had to return to get it. Then return it cause the dolly was not working I had to find one somewhere else. That took time. Away from my moving but I guess it does not matter. I was a couple of minutes late returning it the next day from the time I was told to return it so I wouldn't get charged extra. But I got charged anyway. But thanks anyway.

I absolutely LOVE working with Hicks Tire, and refuse to go anywhere else.

AAA+++. Recommended.

Very fast friendly service !