Awesome super easy to set up. Driving was easy and experience was super positive! Would go here again to rent u haul van.
Jill M.
Customer Reviews for Hide Away Storage 17th Street
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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My experience at this Uhaul location was excellent. Charlies and Michael were very nice, professional, accommodating and friendly. I will definitely be returning should I need to rent another van or truck.
Cathy B.Micheal easy to work with. Easy in and out. Clean facility.
Larry K.I always use this location because Michael is so friendly and concise and the trucks are always clean.
KIMBERLY N.NOTHING . EVERYTHING WENT SMOOTH AND QUICK
James M.Very helpful, polite & knowledgeable. I appreciate Michael and staff at this 17th Street location in Sarasota, Fl.
Gale M.The staff was wonderful! Kind and helpful. The van spotless. I would say this is was a really good experience during a very hard time. I left my own car running when I switched to the rental I needed to get replacement windows after my neighbor's trees came down and knocked out power and my windows during hurricane Ian. They called me back and ensured my own car was safe. They had there equipment ready on time after I had reserved on line only hours before. I would recommend them anytime! 5 stars!
Mary R.Exceptional customer service! Shannon went above and beyond routine service. She was very patient and took the time to give me a great customer experience. Upon returning the vehicle, Michael made the process quick and easy. I would definitely recommend this location for vehicle rental as well as storage. It's very clean, convenient, and again, I can't say enough about the great customer service!
Annette W.Excellent service all around.
Patrick E.I was very pleased from the lady who answered the phone and was helpful with directions and other info as well as the gentleman that completed the order for the rental. All went smoothly and would not hesitate to rent from this location again in the future. Thanks !
Brenda S.Mike, the owner is very helpful.
Michael L.Very friendly staff and quick service
Sylvia A.I was happy with everything you offered, the lady at the customer desk was very helpful.
Mahmoud J.Wonderful woman Manager who helped me get transportation after I turned my truck in. Promotion called for! Mark
MARK S.Excellent
John P.Incredible experience!
JOHN P.Michael greeted us upon arrival with a friendly smile, asked if we had any issues with the rental, and went above and beyond to help us in returning the truck. Michael seemed to be epitome of an honest, hard-working, local business owner who doesn't hide behind a desk. We need more trustworthy people like Michael in the business world! I'm considering cancelling my Extra Space Storage unit and transporting my items to Michael's storage facility here as well. Everything appears clean, well-maintenanced, no trash strewn about as with other facilities I've seen. So thank you Michael! You made a big difference in our stressful day of moving! Adrian and Jayme
Jayme S.Very friendly and helpful.
RYAN S.The location was wonderful the people were kind and helpful my issue is with Uhal and the system trying to charge me for things I did not order! Aw well as the previous renters provided false gas information. This is on Uhal the staff at my pick up drop off location did amazing and helped me not be over charged
Anna B.Let them know it takes couple days to move
vearie A.Awesome service from Michael La Rocco!
ARAMIS V.Very simple exchange. Clean and ready to go.
KRISTINE H.Cynthia was wonderful!! She was a pleasure to work with!!
KRYSTAL KAY R.Michael at pick up site was great. He called to let me know the truck would be a little late and then called to say it was ready -terrific customer service!
VIRGINIAMAE T.keep doing what your doing
Carl M.Outstanding service. I rented 2 trucks and 1 van each Saturday for the last 6 month. Very clean equipment. thank you Michael for being accommodating. We will be back in 2022.
GUNTHER H.I filled out a reservation online. I got a truck, a furniture dolly, and furniture pads. The truck was fine but none of the other things were supplied. We were still charged for equipment we didn't receive.
Jerry W.I have an international drivers license and only when I was at the location I was asked to show a US form of ID, which I didn't have on me. You should let people with int drivers licenses in advance that they will need a form of US ID when you pick the vehicle up.
Georgia G.This rental couldn't have been easier...the online check-in is a breeze!
Joseph H.I'm renting a van and 2 trucks every Saturday since February. Their customer service skills go above and beyond. Great job!
GUNTHER H.Remove uhaul from that location the manager Michael was rude and disrespectful Remove u-haul from that location the manager Michael was rude and disrespectful....
LUIS Q.Michael was so kind and communicative during the whole experience. If I ever need a Uhaul again, I'll be using this location.
Chris P.Extremely courteous and very helpful. Thank you to Michael
GUNTHER H.Excellent like always.
GUNTHER H.Great Service!
GUNTHER H.The location and vehicle were both excellent. I had some trouble with the app (“down for scheduled maintenance†on a Saturday morning?) but was able to pick up and return the rental without too much trouble.
Jonathan N.Great,friendly service.wouldnt change a thing.thank you
richard M.Always a great experience. I have used U-Haul for the past 2 month now and always have a great experience.
Guenther H.Michael and staff always takes care of us. We are very pleased with the service. As the owner of a local business it helps to have friends like this location to rent from. That's why they've earned my business
Guenther H.Everything was overall good probably should have at least one more person working to make everything run smoother
Dwakle Deshaine C.Very clean truck. Low mileage. 24/7 process was easy peezy lemon squeezy!
MATTHEW N.I don't have high expectations of uhaul based on previous experiences but hideaway storage was great. The online checkin was pretty smooth but the guy working the front desk was super helpful at checkin and check out. Really fantastic service.
Christopher W.Michael was very friendly and super helpful.
SAMANTHA W.Micheal at HideawayStorage was very pleasant and accommodating. He was excellent in helping me make my moving experience easy. He is top notch with customer service. Thanks Michael!!!
Linda W.Very professional and accommodating.
James N.Rien
Tyrone B.The app to pick up and drop off is cumbersome! It was very difficult to use.
Thomas B.The location and equipment was great as usual. However, the service itself has never been worse. The "streamlined" online process to rent - which lets you avoid contact with employees in an office setting - has never been more convoluted, complicated, and just plain sluggish. I've regularly used U-Haul just about every month for my small business, and every time the system has changed. This iteration is BY FAR the worst, and I could not in good faith recommend U-Haul to any of my customers or friends. It used to be as simple as completing paperwork ahead of time at home, so that while picking up the truck on-location, all you'd have to do is confirm, read damage waivers and such, then be on your way. Now, since you're forced to do ALL paperwork on location - which is locked by your phone's GPS service - the process takes at least three times as long, and if service is spotty in any of their locations, it becomes next to impossible to actually rent equipment. Couple that with ridiculous, redundant "ID checks" which amount to nothing more than arbitrary phone calls, and you've wasted at least 30-60 minutes, plus navigating a clearly broken, unoptimized, needlessly complicated website masquerading as a sleek app. I could never recommend this iteration to fellow employers, and I will do my best to look at alternate equipment rentals until the system is updated and fixed. I would rate the website / service itself 1/5 stars.
Ryan F.Very easy to you the 24/7 Truckshare
KIMBERLY N.The lady at the desk was so friendly and patient.
Jinchul J.When I went to the gas station after a 67 mile trip, I ended up putting in almost 9 gallons of gas, meaning the tank was not properly filled by the previous driver. Upon returning the vehicle to the office, I informed the representative working there of the issue, and she just said they try their best to check them but put the responsibility on me. I've rented uhauls from various locations with excellent experiences, but I can not recommend this location at all
Brandon S.I rent trucks from this location many times and the people in the office there are outstanding. They are friendly and accommodating. If they don't have what you need they make sure they get it. They are the best.
Dorothy W.They have a excellent service and very kind
Jhonatan C.Exceptional rental and business experience. Staff was professional, courteous and helpful. I will rent from here again if the need arises.
Velton H.Vehicles with cruise control and USB connectors would be very helpful for long trips. Otherwise, this was an excellent experience where we felt well cared for by Kimberly in Sarasota, FL.
Winda A.It would be helpful for the attendant to explain about all of the texts that you are going to receive. I was not aware and had already left the facility when I saw the first text and when I returned the vehicle and got home I found yet another text that I should have seen. I was just not aware that these would be part of the process.
Patricia D.Very pleasant and helpful & knowledgeable people assist me. We'll return again if in need of a rental van or truck at this location on 17th Street.
Paris R.Great place! I love that they had Bibles in their office. Staff was courteous. Truck was clean. Highly recommend.
Kathleen O.Nothing ..Excellent customer service ..straight forward and honest, that can be hard to find sometime.
Kevin C.Nothing needs to be improved about this company. I had a very easy and friendly experience with U-Haul and hide a way storage off 17th st. Kimberly was very helpful and genuine when assisting me. The property was very clean and their moving equipment all looked brand new. Thanks guys for convenience and great business
Brittany M.Excellent service!
Tyler J.Terry Millet at your fruitville location. Is just an incredible woman.. So look forward too see that nice lady when I do business with your company!!!
Rob K.Question #2....truck was maintained well except the wiper blades needed replaced, this is a safety issue they should replace these on a regular basis.
James N.Not totally their fault. Mileage and gas level was wrong. Mats missing. Was told will not charge when I pick up truck on Sunday,but I was sent to another location so I could not get the free mats as stated. Not my job to correct wrong internal records in regards to gas level and mileage.
Richard B.The people here making effortless to rent it's the only place in Sarasota to get a truck. They couldn't have been any nicer in any more helpful just a super experience. Well rent there again
James H.Hide Away owners are excellent business people; they run an efficient, well organized, customer friendly business
Maryanne F.Easy pick up and return process, both online and in person.
Rosa O.Nothing at all everything went real smooth Kimberly was a life saver on my move!
Michael L.