Michael and staff always takes care of us. We are very pleased with the service. As the owner of a local business it helps to have friends like this location to rent from. That's why they've earned my businessGuenther H.
Customer Reviews for Hide Away Storage 17th Street
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Sarasota, FL 34234
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 4h30 pm
- Sam : 9h30 am à 3h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.SANDRA M.
Everything was overall good probably should have at least one more person working to make everything run smootherDwakle Deshaine C.
Le client n'a pas laissé de commentaire.Greg I.
Very clean truck. Low mileage. 24/7 process was easy peezy lemon squeezy!MATTHEW N.
Le client n'a pas laissé de commentaire.JOHN K.
I don't have high expectations of uhaul based on previous experiences but hideaway storage was great. The online checkin was pretty smooth but the guy working the front desk was super helpful at checkin and check out. Really fantastic service.Christopher W.
Michael was very friendly and super helpful.SAMANTHA W.
Micheal at HideawayStorage was very pleasant and accommodating. He was excellent in helping me make my moving experience easy. He is top notch with customer service. Thanks Michael!!!Linda W.
Le client n'a pas laissé de commentaire.Brenda S.
Le client n'a pas laissé de commentaire.THOMAS P.
Very professional and accommodating.James N.
Le client n'a pas laissé de commentaire.Peter W.
The app to pick up and drop off is cumbersome! It was very difficult to use.Thomas B.
The location and equipment was great as usual. However, the service itself has never been worse. The "streamlined" online process to rent - which lets you avoid contact with employees in an office setting - has never been more convoluted, complicated, and just plain sluggish. I've regularly used U-Haul just about every month for my small business, and every time the system has changed. This iteration is BY FAR the worst, and I could not in good faith recommend U-Haul to any of my customers or friends. It used to be as simple as completing paperwork ahead of time at home, so that while picking up the truck on-location, all you'd have to do is confirm, read damage waivers and such, then be on your way. Now, since you're forced to do ALL paperwork on location - which is locked by your phone's GPS service - the process takes at least three times as long, and if service is spotty in any of their locations, it becomes next to impossible to actually rent equipment. Couple that with ridiculous, redundant "ID checks" which amount to nothing more than arbitrary phone calls, and you've wasted at least 30-60 minutes, plus navigating a clearly broken, unoptimized, needlessly complicated website masquerading as a sleek app. I could never recommend this iteration to fellow employers, and I will do my best to look at alternate equipment rentals until the system is updated and fixed. I would rate the website / service itself 1/5 stars.Ryan F.
Very easy to you the 24/7 TruckshareKIMBERLY N.
The lady at the desk was so friendly and patient.Jinchul J.
When I went to the gas station after a 67 mile trip, I ended up putting in almost 9 gallons of gas, meaning the tank was not properly filled by the previous driver. Upon returning the vehicle to the office, I informed the representative working there of the issue, and she just said they try their best to check them but put the responsibility on me. I've rented uhauls from various locations with excellent experiences, but I can not recommend this location at allBrandon S.
Le client n'a pas laissé de commentaire.donald B.
I rent trucks from this location many times and the people in the office there are outstanding. They are friendly and accommodating. If they don't have what you need they make sure they get it. They are the best.Dorothy W.
They have a excellent service and very kindJhonatan C.
Le client n'a pas laissé de commentaire.JOSEPH REGINAL E.
Exceptional rental and business experience. Staff was professional, courteous and helpful. I will rent from here again if the need arises.Velton H.
Vehicles with cruise control and USB connectors would be very helpful for long trips. Otherwise, this was an excellent experience where we felt well cared for by Kimberly in Sarasota, FL.Winda A.
It would be helpful for the attendant to explain about all of the texts that you are going to receive. I was not aware and had already left the facility when I saw the first text and when I returned the vehicle and got home I found yet another text that I should have seen. I was just not aware that these would be part of the process.Patricia D.
Le client n'a pas laissé de commentaire.DIEGO T.
Very pleasant and helpful & knowledgeable people assist me. We'll return again if in need of a rental van or truck at this location on 17th Street.Paris R.
Great place! I love that they had Bibles in their office. Staff was courteous. Truck was clean. Highly recommend.Kathleen O.
Le client n'a pas laissé de commentaire.patrick P.
Nothing ..Excellent customer service ..straight forward and honest, that can be hard to find sometime.Kevin C.
Le client n'a pas laissé de commentaire.Amos F.
Nothing needs to be improved about this company. I had a very easy and friendly experience with U-Haul and hide a way storage off 17th st. Kimberly was very helpful and genuine when assisting me. The property was very clean and their moving equipment all looked brand new. Thanks guys for convenience and great businessBrittany M.
Excellent service!Tyler J.
Le client n'a pas laissé de commentaire.Alvin S.
Terry Millet at your fruitville location. Is just an incredible woman.. So look forward too see that nice lady when I do business with your company!!!Rob K.
Question #2....truck was maintained well except the wiper blades needed replaced, this is a safety issue they should replace these on a regular basis.James N.
Not totally their fault. Mileage and gas level was wrong. Mats missing. Was told will not charge when I pick up truck on Sunday,but I was sent to another location so I could not get the free mats as stated. Not my job to correct wrong internal records in regards to gas level and mileage.Richard B.
Le client n'a pas laissé de commentaire.Michael L.
Le client n'a pas laissé de commentaire.Jerome Q.
The people here making effortless to rent it's the only place in Sarasota to get a truck. They couldn't have been any nicer in any more helpful just a super experience. Well rent there againJames H.
Hide Away owners are excellent business people; they run an efficient, well organized, customer friendly businessMaryanne F.
Easy pick up and return process, both online and in person.Rosa O.
Le client n'a pas laissé de commentaire.Sheila S.
Le client n'a pas laissé de commentaire.Charlie B.
Le client n'a pas laissé de commentaire.Michael S.
Nothing at all everything went real smooth Kimberly was a life saver on my move!Michael L.
The check in and return or the truck took way to long and was intensive. It was a nightmare. You should already be aware of these thingsDavid H.
Nothing the online pickup experience was the best having the truck waiting out front was greatSHAQUANDA M.
Le client n'a pas laissé de commentaire.Ellen A.
The office staff was very helpful and professional. They offered many options that helped with making my decision. 5 star experience.Trevor R.
Le client n'a pas laissé de commentaire.JAMES C.
Le client n'a pas laissé de commentaire.Dina G.
The check in/out process was very quick and easy.Rosa O.
Michael is very good workerJESUS P.
Le client n'a pas laissé de commentaire.David E.
Very helpfulSara S.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.Walter R.
Very friendly and respectful service.Georgette P.
Speed up the Computer System to downline the Drivers License.Martyn R.
Le client n'a pas laissé de commentaire.Blake P.
Le client n'a pas laissé de commentaire.Alex S.
GOOD ATTITUDE AND CLEAN EQUIPMENT.robert W.
The employee stress the policy in regards to any kind of dings and dents from previous use were suppose to be clearly marked. However when my husband and I did a visual inspection of marks and dings on the truck before we took it we noticed many dings and marks that we're not marked off or identified with a marker. We had to ask the employee to note and mark them so we would not be held responsible. Secondly, we were instructed to leave the keys in a Dropbox. We did not see any thing that was designated as a Dropbox only a payment slot in the door but we paid online with a credit card. You should designate a clearly marked spot as a Dropbox. We ended up putting the keys in the payment box.Gary F.
Everything was wonderful. Very professional and kind. Excellent service à la clientèle. I would highly recommend this UHaul location to anyone. Easy in and out so everything went smoothly and quickly.Denise V.
Le client n'a pas laissé de commentaire.YOEL B.
Pretty clean truck. Got the job done nicely. Nice folks at this location.Francis H.
Le client n'a pas laissé de commentaire.Melissa M.
Kimberly went above and beyond to get me set up over the phone. John was great when I picked it up. Kimberly was there when I returned it. Excellent service!! Thank you.Rebecca H.
Keep doing what your doing. Excellent ServiceMartyn R.
Le client n'a pas laissé de commentaire.Alfred W.
So I will be honest, I don't know if it is Uhaul or this location. So to start I booked my rental 3 weeks ago and was suppose to have it on Monday March 11th 8am. I called a couple of days before to make sure everything was good to go, and was told I was good to go. On Monday I was running a little behind so I called and changed pick up time to 9am. Apon arrival I used the online check it tool and was told there was and issue and to call the number provided. I called that number twice and got no answer. Left voice messages and still nothing. After about 30 min of waiting the property manager for the location drove up. I informed her I was there to pick up the truck. She then said that the truck was taken out of rotation because of nails in the tire. She said it was found days prior. I asked why they didn't send another truck and she said she didn't know but she could call around to find another one. At this point after waiting now more then an hour and honestly pissed off I told her to reschedule it for the following week. I just can't believe that I was never informed. This out alot of stress on me with work and my time to try and move all of my belongings. I will just say thing I don't see me ever renting from a uhaul again.Casey M.