Le client n'a pas laissé de commentaire.craig A.
Customer Reviews for Hide Away Storage Central
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The process was mostly straightforward, but had a couple hiccups. Having to take -additional- pictures of my license and re-verify my address and additional contacts while I was out in the sun at the location trying to make sure my phone had signal to follow the instructions was a huge pain. I had entered most of that information already when I scheduled the rental, so doubling up on the paperwork while I was on site felt like a huge waste of timeAndy C.
Sales personnel were exceptionally pleasant.CLAUDIA M.
Your App may be the second to worst thing after War and Starvation. It was painful to get it to work, then just as painful to call up customer service and try and work out the issues. The people helping were friendly and tried to help. Problem remains with the IT and corporate sides.Justin P.
People should be warned if the place is closed for business that day it was closed when we came to pick up our truck and it took us 2 hours to finally get the truck because the website and the app neither will working and it took us forever to get someone on the phone because they put us on hold forever not a pleasant experience at allJane Q.
No complaintsADLAI M.
Le client n'a pas laissé de commentaire.Alan S.
Very pleasant atmosphere with very kind reception.Reuben J.
Location and contract was changed right before pickup. No dollies as ordered. Gas was left at barely above a 1/4 tank empty. Without dollies, delivery took much longer than it should have and I was charged for another 3 hours. All of this is unacceptable.Betsy T.
Just have representatives like Karyn or Pam at Hide A Way storage ,Cortez Road. Bradenton FLhenry T.
Requested a pickup truck , had a confirmation for the pickup . When I arrived, they only had box trucks. The ac did not work and i was not able to transport 3 people in this vehicle. I will not pay any of this bill . U-Haul lied and pulled a bait and switch. I will never use this company again.G C.
Why do you need 3 phone numbers to rent a uhaul? I've rented several over the years and have never had a worse experience actually getting the truck. Your online pickup option is awful and I won't use it again.Justin B.
Don't charge insurance after I left the location and told me over the phone that I was charged for insurance. We never discussed it. Then I had to wait 3 days for the price adjustment. Terrible business practice!Robert S.
Absolutely deplorable service. I will never book through UHaul again, and will strongly recommend that everyone else avoids the massive headache of dealing with a company that has zero regard for their customer's time and money. You all got paid, so I'm sure that's all you care about SINCE MY CARD WAS CHARGED WITHOUT AUTHORIZATIONAmanda L.
Truck transmission sounded funny. Delayed shifting, winding through the gears before shifting to higher gear. Other than that , truck handled well for local haul; unit was clean with good A/C.Paul C.
Website very confusing!!!Robert L.
Tracey did an amazing job!Mark H.
The truck was slow to start, needs a new battery, the seat belt light stays on and the bell ring even with your seat belt. Your computer added in the 14,00 $ safe move charge even though I did not ask for it, The nice person at your location could not remove it and would have to process a refund, she also says that has happened before. I hope I get my refundStephen Allan A.
Le client n'a pas laissé de commentaire.Samantha H.
I was given the wrong information after asking several times about the rate. I will never use uhaul Again!!!!!! I will carry my stuff on my back first!!!!!!Karen L B.
Tami was awesome. Gave great customer service.Abra C.
Tammy was pleasant and very quick and helpful she made it a great experience!!! 5 StarsStephen Allen A.
Tammy was lovely.Joyce B.
Le client n'a pas laissé de commentaire.Reynaldo V.
This was a very pleasant experience, using the mobile app very easy and easy and the only way to get a truck only needed it for a few hrs on Sunday,able to pick up the truck close to my home loved it will diffently recommend rent trucks this way in the futureMichael D.
I did not receive a Furniture dolly and paid for it with truck..Jordan E.
Le client n'a pas laissé de commentaire.Charlae S.
Le client n'a pas laissé de commentaire.Reynaldo V.
Pointless doing on-line..Receptionist did it in the office as well..not sure WHY...then had to upload my license on my phone..AND she made a paper copy because she said it was required..total duplication of work and took 30 minutes to do in your office...Please check in to your process..this was not convenient.Daniel B.
Tracey was very personable and she was knowledgeable.William S.
The right side view mirror was not working. Wouldn't adjust. It just showed the stripe in the road.Joanne W.