Outstanding rental, everything was extremely clean, and the truck ran very well. The office staff is very professional.
CHARLES R
Customer Reviews for Hide Away Storage Lakewood Ranch
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The app would not let you take a picture of yourself so it became very frustrating that we had to call and it wasted 20 to 30 minutes.
Kathy HThe lady who helped me went way above what anyone else would have done to get things done. She is truly an asset in this working world where people just accept what the computer tells them to do. I just can't say enough good things about her persistence to solve the issue. In my world she would get a bonus.
james kPut keys in box for mobile app renters I lost 300 dollars for being late due to no key put out in box for 7:30 am pick up also agent needs padding an equipment they can't supply trucks they have on property whole experience was very stressful an very unprofessional you would think they would offer a discount $0.00 how's that for compensation
Christopher CClean, new truck; convenient location; friendly employee.
Don Psame as above. Great
Walter HThe advertisement did not mention the pricing of the miles charges.
Omar D2 gates, Be careful
ANDREW EThe service was professional and friendly.
Frank ABest place, highly recommended!
Walter KA gentleman from the facility called the night before we rented just to make sure we had everything we needed and if we had any questions about checking in. And the young lady in the office when we returned the van was very friendly. Will definitely return to this place of business.
Sarah SHire experienced help who can answer all my questions.
Margreget JBelinda was excellent. Excellent service à la clientèle. The rental van was pretty new and drove nicely. Great overall experience. Thank you Belinda and Uhaul.
JOHN GI showed up 30 minutes prior to estimated time. Just have the system ready to go so check in is just a tad faster. Still, was pleased with the overall ease of use. Will use again if necessary.
Dale HStaff and experience was exceptional
John BEveryone made it very easy for us! Thank you!
Cynthia CTruck was not in the best running condition. Door on drivers side needs work, requires slamming to insure it won't open. The location and Manager Bellinda Leffler was a ;pleasure to deal wirh. Giancarlo Facciolla
GIANCARLO Fpeople were very friendly. van was in tip top condition. no problems what so ever. highly recommend them
Arthur SHide Away Storage Lakewood Ranch was absolutely wonderful! When there was unexpected high traffic volume that morning that would slow us down, they extended the time for us to have the UHaul at our request. Also, my husband was having trouble with cell service and they let him use their phone.
Tarik GVery accommodating and great people.
Jack DYou should maintain a full tank policy. Start with a full tank, return with a full tank.
Bruce BI was supposed to be able to pick up the vehicle via phone app before they opened but the app didn't work, and after 45 minutes of unsuccessful calls to UHaul customer support lines the admin of the location showed up. She blamed the problem on the prior renter of the vehicle who somehow messed up the remote access she had set up. The admin was helpful and had me on the road in 10 minutes, but the process is poor and this should not happen.
Dennis KI would not recommend this location. I had requested moving pads with the truck. They were not provided and there was no one local to talk to. Calling the U-Haul number meant waiting for a return call which was not possible. I asked that the fee for the pads be removed but was charged anyway. I would not rent a U-Haul from this location.
Lorri KEverything was great.
Lisa HBrought the truck back with 1/8 more gas than was required so I could pay a little forward to the next person that rented the vehicle. Employee said he had to record what was in the tank and not what was required. So I was required to bring it back at 3/4 tank and brought back at 7/8's so instead of letting the next customer have the 1/8 of gas he not only lost a customer in me but now he can't give the next customer an 1/8 tank gas, where he could have earned future business from both of us. Doesn't seem like much but with today's gas prices that 1/8 tank could have helped someone out. I've been in customer service for many years and this was a perfect example of horrible customer service and overall a bad business decision.
Michael HI spoke with Belinda at this location and she was very courteous, very friendly and very, very helpful. I would recommend this location to anyone. U-haul needs more personnel like her!
Mary BUnfortunately I forgot the guys name at the front desk but he was really helpful and friendly, definitely will use this location again! 5 star⭐️
Daniil PSo I went through a lot of changes when picking up my uhaul . My location got switched , my time got switched , which put my travel time behind . My truck also got changed from a 10 to a 20ft truck . Which means more in gas , and basically overall an empty truck considering I booked over a week in advance for that reason . I was so upset , I was never told about the truck changes , which cost me 75-100$ every time I filled up which in total made me spend way more money that I had . So now it's on my credit card and will build interest considering it was not in my budget - however Belinda at this location went above and beyond for me , she was so nice - she listened to me vent and understood my frustrations , she had so much patience and really is a saint . However in the future because of this experience I will not be choosing uhaul , about 2000$ was spent - 5 hours of my time put me off schedule and I only received a 50$ credit when the truck being 10 extra feet cost me about 100$ more to rent . Again - I booked over a week in advance and should NOT have had this experience and everything changed on me at the very last minute .
Megan KExtremely nice staff
Brian GExcellent experience. Thank you
BRIAN MBelinda is great to work with.
Stanton MExcellent staff and site.
GREGORY RBelinda was very friendly and helpful.
TERRENCE SBelinda is the best!
William CI always recommend u haul to anyone moving large items. It's a hassle to make so many trips in a pickup truck
ALLEN SVery friendly l, helpful and efficient.
David LNo complaints. Great service! Great follow thru! Professional rep!
Jacqueline CThe inside of the truck had leaves and debre in it
Dennis VNice female manager and employee (female) assisting customers. I too am a female first time renting a 9'van. Painless, no hidden fees and I now know where to go the next time!
CYNTHIA BKeep up the good work
Larry RJune was professional and extremely helpful... she made the process very smooth
MAUREEN RBelinda the location manager was awesome
John MBelinda was great. She made sure I had the vehicle available and went out of her way to call me when there was a discrepancy in the reservation and what was available. She quickly corrected and followed up with me to ensure everything was in place for the day I picked up vehicle.
Brad K