Hide it storage was great. UHAUL was terrible. 1st location chosen (Weirton tire) had no dolly in the truck and the lock box wouldn't open. UHAUL then erroneously charged me for a missing dolly. Thank goodness for Hide it storage for going to bat for me and getting the charge reversedJames B.
Customer Reviews for Hide It Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Steubenville, OH 43952
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 8h am à 7h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Check engine light on Truck had no power was told no worries Took 19 Clorox bleach wipes to clean steering wheel door and shifter engine ran so bad couldn't run AC Burnt up 3 times as much fuel running so horrible Never ever ever ever !!!! I called Uhaul and was hung up on left stranded etc..... I'm sure no one will contact me RayRAYMOND O.
Le client n'a pas laissé de commentaire.PATRICK M.
Le client n'a pas laissé de commentaire.SCOTT P.
Le client n'a pas laissé de commentaire.alessandro V.
Le client n'a pas laissé de commentaire.ERIC A.
Le client n'a pas laissé de commentaire.Shelley B.
Le client n'a pas laissé de commentaire.Frank R.
Le client n'a pas laissé de commentaire.Todd J.
Le client n'a pas laissé de commentaire.RICHARD B.
Le client n'a pas laissé de commentaire.DOUGLAS S.
very friendly staff.easy to work withEdward B.
The truck was maintained but it was not clean when I rented it initially so I didn't think that cleaning would be an extra charge at the end of my rental. Not only that but the lady that was working when I rented to begin with did not mention anything what so ever about charges other than make sure the fuel is full or u-haul will charge you like 4 times what the gas price really is and the daily fee of 19,95 plus the 0,79 per mile plus the taxes. I made sure to do everything that was instructed to avoid extra charges or penalties. I turn in the truck and as I'm on my way home my debit card reads for an extra 25 $added for cleaning fee that WAS NOT MENTIONED AND IT WAS NOT DIRTY ANYMORE THAN WHAT IT WAS UPON THE RENTAL TO BEGIN WITH!! I asked her if there is anything I need to know period beforehand because this is the first time Ive ever went through this company and this is all new to me,...she failed to mention they scam you at the end!!ASHLEY D.
Le client n'a pas laissé de commentaire.CORY G.
Le client n'a pas laissé de commentaire.FRANK S.
Le client n'a pas laissé de commentaire.EVA B.
The service was adequate, but I will say, with severity, that all the verifications that are required through my phone was RIDICULOUS. I've rented several times, not here, but over the years. Not for about 7 years. I parked, locked it up, and put the key in the box before I ever looked at my phone so the returned truck link was a big stress on an already stressful day!MICHELLE R.
Great service and great equipment. The hardware store has all the extra moving items you might need as well. The employees are personable and knowledgeable, which is not all that common lately. The equipment was clean and performed as designed. Definitely a â€˜must use' location.JOHN D.
It was perfectJOSEPH D.
Le client n'a pas laissé de commentaire.ROBERT WILLIAM C.
Le client n'a pas laissé de commentaire.KEVIN H.
Had problems with return app the gentlemen is side the store aske if i need help. I said yes I explained to him to what the problem was that I was trying to turn the truck in though the online app. Don't worry I can check it in then send you an email receipt. Did get his name. But want to thank him for the helpChristopher H.
Very nice and made it easy to rent. Helped when I called about drop off location.ALEXANDER L.
Le client n'a pas laissé de commentaire.JENNIFER R.
Fast friendly service good to work with.JOHN O.
What a nice place!! He (the owner) was so helpful and friendly, this is a great location. He also told us more about renting U-Haul's in the future. We will definitely recommend this place!HERTZ A.
Le client n'a pas laissé de commentaire.Jeffrey Todd Z.
Le client n'a pas laissé de commentaire.ASHLEY C.
In October I noticed that someone had damaged my 2019 forest river wildwood by driving thier lawn mower too close to the unit and subsequently pushed the latch thru the fiberglass storage door.i notified the management.not only did the not address the situation,they completely ignored it, effectively using "cancell culture" to cancel me.typicall rude millennials.these people are two faced and basically scumbags. I wouldn't store a bag of garbage with these scoundrelsMonty C. | Expérience générale
Le client n'a pas laissé de commentaire.RICHARD M.
Thanks for helping me with the truck. Overall, it ran fine and was clean. The windshield wipers did not work and made driving in sleeting snow a bit of a challenge. The truck was a little sluggish starting so I left it running a couple places to hopefully charge the battery for you and not risk needing a jump. Otherwise, all was fine. Thanks again.matthew S.
The staff was very helpful and accommodating. They worked with our tight travel schedule. They were always very friendly and communicated very clearly. We hope to use them again for our daughter's storage of her college room items during summers.James K. | Expérience générale
Christina Robbins does a great job at this location.James K.
Le client n'a pas laissé de commentaire.Dennis Y.
Le client n'a pas laissé de commentaire.Vickie B.
The customer service was top notch! I was in a jam with changing out trailers and Roger went above and beyond to help me out. He is a great example of what customer service should be. I wish more stores had employees like him.BRIAN CARL S.
I was very happy with my Uhaul rental experience. I will recommend this location to anyone who needs to rent a Uhaul. Thank you. Debbie DixDeborah D.
Fix the website. Was not able to reserve a normal pickup time.Roger C.
Le client n'a pas laissé de commentaire.HEATHER MARIE W.
Le client n'a pas laissé de commentaire.Amanda M.
Le client n'a pas laissé de commentaire.TODD M.
Le client n'a pas laissé de commentaire.Jeffrey Todd Z.
Had a very good experience, local folks were very helpful, vehicle was better than expected (Ford Van). Thanks!GEORGE R.
Le client n'a pas laissé de commentaire.CHRISTOPHER M.
It seemed as though 4 day rental from Ohio/Tenn somewhat excessive. Returned early thinking they mak credit some to my acct. apparently not. Oh well.Jack F.
Really great place!! Great Service.JOEL JOSEPH H.
Everything went beautiful thank youRANDY JAY L.
Very Friendly customer service , would recommend to others !anthony S.
Make sure the truck has oil. It was completely dry.Matthew K.
Very nice customer service. Quick and easy return.MARSHA C.
Le client n'a pas laissé de commentaire.Robert Wayne T.
Le client n'a pas laissé de commentaire.LISA GAIL K.
This uhaul place is awesome. We have used them twice lately and they are extremely friendly and helpful and they are great at customer service, even when they are really busy!Brian L.
When picking up the uhaul after leaving the company I seen the gas tank was empty. But it was taken care ofBRIAN S.
Lower refill gas pricesLANY ALLEN F.
This location had very friendly staff, also very helpful, 10/10 would recommendRicky H.
Le client n'a pas laissé de commentaire.Cassie J.
This location is the best in Steubenville OHIORichard D.
Very nice customer service would highly recommended this location.Shawn W.
It smelled of manure and ha a lot of flies in the back. As for this time of sanitizing and cleaning of things, I thought the cab area could have been cleaner. Mechanically it was good.Steven S.
Chris was very professional, courteous, and helpful. She explained everything in detail and answered any questions. We will definitely use this UHaul again.BRANDON R.
Honestly, the service here was GREAT! Definitely 5/5. I wish I would have gotten the lady's name who walked me through the rental because she was awesome. Really nice, personable, walked me through the rental process, assured me I'd be fine when I told her I was nervous about driving the truck. When I called the day of my return to ask what would happen if I needed to bring it back after my scheduled drop off time, she told me it wouldn't be a problem & they'd handle everything for me, it was very nice. The only reason I didn't put 5 stars is just because the place was a little hard to get to, for me, & I wish it had a better parking lot for you to return to trucks to, parking it at the end was the scariest part of driving it by far.Alyson S.
Le client n'a pas laissé de commentaire.Patrick J.
Super friendly and helpful staff!!JULIE LEIGH W.
Vehicle had a heavy smoke smell in it.Sean C.
Nothing. Very pleasant and she did everything to help me out. Thank you!!MELISA M.
Le client n'a pas laissé de commentaire.ROGER C.
I was originally given a wrong address for drop off. The correct address was 15 minutes away.MIchelle H.
Le client n'a pas laissé de commentaire.Christopher Tho W.
Le client n'a pas laissé de commentaire.Mark P.
Le client n'a pas laissé de commentaire.Robert D.
Awesome, professional, and helpful staff. I will only be renting from this location with future buisness.Jessy R.
Le client n'a pas laissé de commentaire.CHAD S.
Location pick up and drop off a little farther than we wanted but understandable due to last minute leasing. Truck was nice. AC worked, ran good, good ride, easy to drive and back up camera. Lady was friendly also. Price was a little more than I expected but I haven't rented in ten years. Price of everything is higher these days.BRAD F.
Excellent service!BRIAN TODD L.
Nothing, had fast friendly service. When I need another U-Haul. i will go back there.EUGENE RAY II H.
No improvement necessary. This was the third time renting from this location, always friendly and courteous. Easy pickup and return. Will be back soon.R Lee C.
Le client n'a pas laissé de commentaire.CLARISSA S.
Le client n'a pas laissé de commentaire.ALAN G.
This was a last minute reservation and the uhaul company on 213 came through! I needed a pickup truck but the 9ft van worked just fine. The attendant was very nice and welcoming. Overall great customer service! The only improvement I would suggest is to keep at least 1 different type of vehicle at all locations. I live about 2mins down the street from a location and about 3-4 mins from the other and they didn't have what I needed. Overall good locations and good serviceSHAYLA W.
I believe the woman who I spoke to the day of pick up and drop off, was Amanda or Ashley. Either way I would like her to recognized. She was beyond helpful and beyond willing to make sure I had the top service. She made sure the process of moving was as less stressful as possible. Her genuine care for the customer made me a 100 % loyal customer. As a corporate company I believe U-Haul should take a moment and give this woman the thanks she deserves. Maybe even give her an air conditioned area to work in. The building was beyond hot and this "U-HAUL ANGEL" only had an industrial fan to blow hot air on her. Over all I would return because of her. Thank you ma'am I appreciate your kindness.DANA MARIE B.
Well since uhaul sucks some big old dick and this place is the exception you can only improve. When I say improve I mean really really suck less and get more people like Hide it storage you pieces of crap.BRYAN M.
No changes neededCARRIE H.
I had a lot of issues getting a truck at other locations, but this location was friendly understanding.STEVEN S.
First time renting a uhaul great experienceDAWN K.
Our boxes were to arrive on June 27,2020 they didn't arrive till July 1,2020,The customer service people were rude , they would put you on hold for 45 to 60 minutes at a time. Our boxes were sent to a different location,not what we contracted for.overall experience not happyCharles F R.
All was good NO COMPLAINTS!!Vince A.
The young lady that I talked to when renting truck was very kind and helpful.. the process was easy... i will define use them againKristin M.
everyone was polite and knew what they were doing!ERIN NICOLE S.
Le client n'a pas laissé de commentaire.Jack F.
Very friendlyDAVID M.
The online reservation process was complex and time consuming, and the portion about my driver's license (uploading) was actually impossible to complete. The person at the check-in desk, however, was knowledgeable and efficient. She explained that UHaul updates their computers on Sundays (the day I made my online reservation) and that driver's license photos--or at least the front of the license--often will not upload.Mary S.
Le client n'a pas laissé de commentaire.HAROLD F.
Le client n'a pas laissé de commentaire.SAMANTHA T.
Ashley was very friendly, helpful, and made the process super easy! So nice to deal with someone who seems genuinely happy.Linda S.
Nothing at this location, tons at other locations.BRYAN M.
Very Friendly and Very Professional. No Hidden Costs. The Truck was Clean and Maintained very well. Will absolutely Recommend to Others and Use Again. Excellent Service.Harry Y.
Le client n'a pas laissé de commentaire.CHRISTOPHER K.
Le client n'a pas laissé de commentaire.Brittany H.
Le client n'a pas laissé de commentaire.david S.
Le client n'a pas laissé de commentaire.Elizabeth C.
Was a nice clean,secure to place to store work supplies. Moved another job site so I moved out. Would recommend to anyone looking for a safe place for storageCharles W. | Expérience générale
Amazing staff! Super professional and small town friendly ! I would recommend to anyone !!Ryan J. | Expérience générale
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