My experience... 1. Truck pulls to left and you have to counter steer the truck to stay in your lane THE ENTIRE TIME YOU ARE ON AN INTERSTATE. 2. Power steering cooler is spraying oil out onto engine bay and makes it smell like truck is on fire. 3. Windshield wiper hose came off of fluid reservoir multiple times and then the entire tank drains and you have to stop and reconnect hose and then buy washer fluid to refill. I had to do this 3x then eventually cut off an inch and a half of the stretched end of the hose (due to oil contamination on the rubber hose from steering cooler misting oil everywhere, oil swells rubber) and was able to reconnect it and made it the rest of trip 4. Fuel mileage on cruise control the entire time is nowhere near what is advertised. My average mileage for the entire 1000 mile interstate trip was 4,34mpg. Less than half of your advertisement claiming 10mpg. 5. Engine backfires and popping noises frequently while driving. 6. Transmission constantly downshifts and redlines engine and holds it there indefinitely until you put it in manual mode and select the next gear up no matter the grade you are on (uphill, downhill, level) it does this with tow mode on AND when it's off. 7. Loud clunking when steering 50 % or more steering angle in either direction at low speeds can be felt in floor and in steering wheel. 8. Brakes squeal loudly intermittently. 9. Truck needs an alignment, steering wheel is off and it pulls on highway 10. Truck has previous body damage in multiple spots which was notated at time of pickup, it is rather obvious the truck was hand picked as the worst one in the fleet in Ohio where it was picked up as a means to get rid of the "problem child" truck for the one way ticket to Florida my rental offered the location. I NEVER SHOULD HAVE WENT WITH UHAUL, I have had several instances of renting trucks from your competitors (Penske, Enterprise, Budget) and have NEVER had a bad experience, let alone this nightmare. Customer service offered no help and had nothing to offer for solutions.Curtis H.
Customer Reviews for Hide It Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Steubenville, OH 43952
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 5h pm
- Dim : 8h am à 12h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Instead of advertising a rate of $20 a day and 0,69c per mile, be honest about your rates and charges. This way when people look at their account and see a massive charge from u haul they don't freak out, because they actually know the policies and the prices.Ellie J.
Had zero issues other than the above mentioned.Michael M.
Le client n'a pas laissé de commentaire.Paul D.
Excellent ServiceSuresh D.
Better instructions on how the mobile pick up and drop off works. I had already put the keys in the drop box before I read I needed pictures of the odometer and gas gauge.Dan S.
Le client n'a pas laissé de commentaire.Michael B.
The service was awesome. Crissy was informative and was very informative. Pleasant attitude. I would definitely go back to Hide it Storage for all my uhaul needs.Steven H.
Le client n'a pas laissé de commentaire.Kenneth T.
Very disappointingVenanzio Z.
It was a very pleasant experience working with this companyJay D.
Very professional and polite.Larry C.
Le client n'a pas laissé de commentaire.DAvid W.
Le client n'a pas laissé de commentaire.Edward R.
Le client n'a pas laissé de commentaire.Carolyn W.
Le client n'a pas laissé de commentaire.MARK E.
Ridiculous price. Was not told how much upfront. The payment for gas was half as much as the mileage payment. Spent around $700 overall to move a couch. Which is more than my rent. Would never recommend.Issac B.
The staff were very helpfulROBERT V.
Le client n'a pas laissé de commentaire.Douglas L.
Didn't have an appliance dolly after I rented one online. Maybe make sure all locations have them.Caitlin R.
Location exceeded my expectations. Efficient, friendly, and helpful.Joseph G.
Le client n'a pas laissé de commentaire.Craig T.
Le client n'a pas laissé de commentaire.MICHAEL L.
Not a thing great service!Kenneth B.
Parking lot was a little disorganized but all in all good.Mark D.
Le client n'a pas laissé de commentaire.Rita H.
Uhaul accidentally charged me an additional $120 and also delivered my ubox to the wrong location.Courtney C.
Nothing All went better than expected. Will use again in futureJACK F.
Le client n'a pas laissé de commentaire.Jeff D.
Le client n'a pas laissé de commentaire.Becky M.
The lady at the front was wonderful and helped me with everythingDarian B.
Le client n'a pas laissé de commentaire.Dan K.
Le client n'a pas laissé de commentaire.Daniel K.
It would be great if using a truck multiple days, we could have the option to add or remove the extra insurance. We had the truck 3 days and didn't need the extra insurance for 2 of those days. We were informed we were not able to drop it. It sat in our driveway for 2 days as we unloaded.Victoria K.
WD-40 the tie down ratchets, had hexx of a time releasing tension to remove strap from mechanism. U-Haul needs to change info for hitch ball size. Rep. said female on tow dolly should work fine with either 1-7/8 or 2 " hitch balls. I have a 1-7/8 ball I have used for years, tried to push dolly under front wheels of a 2012 Fiat. Hitch jumped off an up and damaged my tailgate. Had to send for a 2" ball to enable me to complete hook up prior to transport.Michael M.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.Richard M.
Van had a funky smell but otherwise a great experience. Super friendly staff as well.Bryan W.
A wonderful young lady helped us out. Very friendly and kind.Roy A.
Le client n'a pas laissé de commentaire.Paul D.
Le client n'a pas laissé de commentaire.NINO S.
Le client n'a pas laissé de commentaire.AMY H.
I did have a flat tire on the trailer, but the customer service crew had the issue flat within a half-hour and back on the road. Very impressive crew.JAMES M.
Le client n'a pas laissé de commentaire.SHELIA B.
Le client n'a pas laissé de commentaire.Darren S.
You can try to make sure the trailers have tie down location in them like they are advertising. My 6x12 trailer should have had 6 tie down spots but 2 of them had been pulled off and the 2 in the middle of the trailer we're loose. The wood around the front of the trailer had also been peeled away from the trailer. Rented a trailer 2 days before and had no problem hauling 3 bikes to a car show. Go to leave with a different trailer and had to tow one of the show bikes on a friends open deck flat bed. Don't think uhaul will be reimbursing me for the $2k in cleaning we will have to get it ready for the next show. I guess I learned a lesson to always check the inside of the trailer before you leave the pickup spotJUSTIN M.
Le client n'a pas laissé de commentaire.Amanda M.
The truck needs an alignment. It wanted to go to the right the entire trip, even before loading. The whole way I kept a leftward pressure on the steering column to keep the truck in the lane.Edward P.
Le client n'a pas laissé de commentaire.ROBERT W.
Le client n'a pas laissé de commentaire.CALEB RICHARD H.
Great serviceSTEPHEN C.
Le client n'a pas laissé de commentaire.Christopher M.
Keep Ashley. She was very courteous and helpful she goes above and beyond her duties to make sure the customers are safe on the road with U-Haul equipment.WILLIAM B.
Le client n'a pas laissé de commentaire.John M.
Very nice and easy to deal withJAMES M.
Everything was excellent. The lady at the pick up location was very helpful, patient, pleasant. She answered all my questions and concerns about the rental process.MIKE V.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.MICHELLE O.
Now, this is what I call â€œexcellent customer careâ€â€"fast, efficient and easy. Merci.Richard O.
Le client n'a pas laissé de commentaire.DAVID T.
Le client n'a pas laissé de commentaire.ANGELA P.
The only complaint would be the location as it's in a very rural area. However the experience itself was excellent. The woman behind the counter made the transaction quick and painless and I would recommend this site to others.Michael C.
Le client n'a pas laissé de commentaire.SEAN PATRICK M.
Very efficiently and professionally run storage company. Will definitely recommend and if needed use in the future.Ryan D. | Expérience générale
It would have been nice to have had a personal phone call notifying us of the change in pickup location. That was rather inconvenientJOSEPH Y.
Nothing always a pleasure doing business local with Crissy at Hide It Storage. Thanks againMARIE H.
Le client n'a pas laissé de commentaire.CLAY M.
The brakes on the truck definitely need to be checked out. I was concerned for my safety while driving.Brian B.
Le client n'a pas laissé de commentaire.JAMES M.
I love dropping off Uhaul vehicles here and even rent a small storage space here. They are so nice and have a charming little hardware store here!THOMAS B.
Le client n'a pas laissé de commentaire.Sarah C.
Le client n'a pas laissé de commentaire.JAMES S.
Le client n'a pas laissé de commentaire.Carole G.
I've returned trucks to this location before. Great little hardware store. Chrissy was super helpful in getting the missing pads (I ordered) with the dolly (I didn't order but got on pickup) swapped out. She was friendly and professional!THOMAS B.
Le client n'a pas laissé de commentaire.Lindsey C.
Le client n'a pas laissé de commentaire.CARL G.
The light switch needs some workRICHARD W.
Close them upDOROTHY A.
Le client n'a pas laissé de commentaire.ANTHONY S N.
Everyone was very friendly and helpful. It was a smooth process. We appreciate everything and will be back in the future.KIMBERLY ANN T.
Excellent experience !MICHAEL L.
Le client n'a pas laissé de commentaire.THOMAS M.
We had wonderful customer service both in person and on the phone. The staff was very helpful and informed.Dee M. | Expérience générale
Le client n'a pas laissé de commentaire.Sean D.
Very friendly and helpful. Good experience.Barbara M.
Le client n'a pas laissé de commentaire.terry O.
Le client n'a pas laissé de commentaire.Tavian W.
The van was an amazing ride. The staff that checked me out were spot on . They were pleasant and efficient. The van was comfortable and pleasantly great on gas and had almost every bell and whistle available. Thank you haul. The last time ( three weeks ago ) my experience was a total washout.VICTORIA C.
The 2 19,95 charges are hidden fees as advertisment States only 1 $19,95 charge and the $25 cleaning fee is bullshit as the van was clean. It's like the extra 19,95 and 25 charges credited back to my card or next time I go with budget. I was told my card would only be charged $61 not 93,99ANDREA M.
Le client n'a pas laissé de commentaire.CASEY L.
I took each U-Haul back and cleaned 1 to 2 hrs early. The man double charged me. Yelled at me and banned me from his store and flagged me. After he illegally took money from my account which I had saved up to take my mom on one last vacation. Over 1 000 bucks for 3 days I have started a lawsuit against them. This is the one on 213 hill in steubenville Ohio. Please do not use this place. He is mean and a their and takes advantage of women. The poor girl who worked there knew we did everything right but couldn't speak up cuz he would fire her! It's a shame what they did!!! And they should pay for it and will!!!!!! JACQUELINE Z.
made me pay extra and wasnt very nice at all I will never go there again!AMBER F.
Trailer lights did not work. The pigtail on the trailer had been drug to the point it was filed down and unusable. They swapped it out and lights worked. I rented a 6X12 trailer but the rear ramp and opening was only 57". It was 3 inches less than 5 ft. What I was hauling was 5ft wide. It would not fit the rear opening so the trailer was useless. Upon returning the trailer I was charged 2 times for the one day rental. When I brought it up I was told that I would have to go thru my bank to get a refund and or it's between me and Uhaul. I'm waiting for the outcome of this!!!BRENT C.
Le client n'a pas laissé de commentaire.Natausha H.
My bill was much greater then what my original online statement quoted. Your retailer store could not answer any questions and kept telling me for every question I asked to call Uhaul there is nothing she can say or do. The Uhaul was filthy inside the cab when I picked it up. I actually took pictures. Both seats were covered in dog or cat hair. There was hand prints and something spilled on the inside of the drivers side and passengers side windshield. I had to wash the inside windshield to properly see. There were cut finger or toe nails on the floor and stuck in the air conditioner vents. I am very displeased, feel I am owed money back and not happy with the service.Jeanne G.
I did not get the truck I had rented. It did not come in and I was sent to another dealer in the area. The man at the 1st Uhaul place on 7th St. did arrange for a van at 3207 S.R. 213 for me. It worked out but took up time and added an extra trip because the van did not hold as much as a truck would have. The van was clean however my sister rented a 20 ft. truck a couple of weeks before from the same place, 3207 S.R. 213, and it was filthy.JACK F.
Store rep did not bother to write down or set up authorized drivers. Kept telling me 'don't worry about it, no one bothers to check'.MATTHEW M.
It was super helpful and so fast and efficientMichael David E.
Le client n'a pas laissé de commentaire.KATHERN M.
My original truck I was to pick up in east Liverpool I had to drive another 30 miles or so to pick upMICHELLE H.
Le client n'a pas laissé de commentaire.BENJAMIN LOUIS P.
Was told I needed to deposit $100 plus $75 rental and I would get my deposit back,well I only got $53 back.waant told thatShannon S.
Not recommended. No client oriented business. If you decide to go, read first the contract: too little in your favor there. Price for service not good (no lights, mudy and uneasy access). Receptionists are nice and efficient, but they are subject to untreatable bosses. At the beginning they were reasonable, but then after, they became mean.Horacio G. | Expérience générale
In October I noticed that someone had damaged my 2019 forest river wildwood by driving thier lawn mower too close to the unit and subsequently pushed the latch thru the fiberglass storage door.i notified the management.not only did the not address the situation,they completely ignored it, effectively using "cancell culture" to cancel me.typicall rude millennials.these people are two faced and basically scumbags. I wouldn't store a bag of garbage with these scoundrelsMonty C. | Expérience générale
The staff was very helpful and accommodating. They worked with our tight travel schedule. They were always very friendly and communicated very clearly. We hope to use them again for our daughter's storage of her college room items during summers.James K. | Expérience générale
Was a nice clean,secure to place to store work supplies. Moved another job site so I moved out. Would recommend to anyone looking for a safe place for storageCharles W. | Expérience générale
Amazing staff! Super professional and small town friendly ! I would recommend to anyone !!Ryan J. | Expérience générale
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